Monterey Collision Frame & Body Shop

My car was ultimately not repaired at this shop, as it was deemed a total loss. However, throughout the two week insurance inspection process, the staff at this shop was absolutely amazing. I gained more feedback from the staff than the insurance company. When picking up my property from the car, it was already collected and stored in a box for me to easily retrieve. I hope to never be in this situation again but should it happen, I will definitely return to this shop. Thank you!

I just wanted everyone to know out there that Rob at Monterey collision was awesome he was very patience and thorough on explaining the process of the repairs on my truck… very honest man… thank you Rob!

Have been bringing my vehicles, my relatives vehicles, and my friends vehicles to Monterey Collision for the last 10+ years. I worked in the business many years ago so I’m pretty aware of the quality and completeness of the repair. Every repair has been perfect and the service is second to none. Not only are they experts at auto body repair, they make the whole process much less stressful than it has been at other shops. Rob Snow and his team are the best in the South Bay. Will keep coming here and recommending them.

Called for a non insurance repair on my sagging hard to shut door. Rob the owner spoke with me and had me come by on my lunch break the next day. They were able to resolve my issue within 30 seconds and didn’t charge me a thing. Honest service, no run around I’ll be back in the future.

This place is awesome! I dropped my car off for a repair on Monday at 1:00 pm with the intention of catching a ride home through über. But because of their unmatched commitment to customer service Serena at the front desk offered to give me a ride home. Less than 48 hours later, I get a call that my car is compete and ready for pick up. When I arrived my car was spotless! They were kind of enough to wash it (it was filthy) inside and out. The quality of the work far surpasses some of the other repair shops I have experienced. I highly recommend these guys for the highest quality repairs!

I drove across town to get a simple estimate and was told sorry since we have appointments we can’t help you today as we only take by appointments!
In future you might want to state you only take appointment on Saturdays on your Unilocal,to not waste your customers time.
Happily take my business to another auto body shop!

The process of handling a car repair can be a frustrating and complicated process for the customer, especially when insurance is involved. The staff at Monterey Collision Frame & Body Shop made my experience very simple and pleasant from start to finish.
Their customer service is excellent; they communicated everything clearly and set the expectation every step of the way so there were no surprises.
Brian was the representative who handled my repairs. He was personable, efficient, and easy to work with. I highly recommend you ask for him if you have the opportunity.
While I don’t wish any accidents upon you, if you ever need repairs this is the place you want to go.

Amazing service! Brian did a great job. They were very straight forward, I was on a budget and told them I just needed the bare minimum. No tricks, they did what I asked and I couldn’t be happier.

Great job, reasonable prices. Liked them so much that we took the car back to them when someone «keyed» the car in the driveway.

Great service, guy was personable, and he was even willing to polish off some of the spots on the exterior and to clean out my headlights which has been causing dim lights at night… all as a complimentary service too! Glad the insurance company referred me here to get an estimate.

I am beyond pleased to write this review for Rob, Serena, and Luis. Rob is the owner and has a great shop. The décor is welcoming, the shop is clean-​even the bathroom, and the AC keeps it comfortably cool. Serena’s the only gal running the office and has great customer service skills. Luis is a very communicative tech and takes care of your every need.
I was involved in an accident and got my estimate and work completed quickly. They even arranged for Enterprise to pick me up and take me to their location to pick up my rental car.
They have a lifetime guarantee on their work and go above the call of duty to make things right. They use genuine OEM parts not cheap aftermarket ones and make sure you’re completely satisfied.
I will recommend them to any of my friends and will go back if I ever need any work done.

I just want to thank Rob Snow and his crew at Monterey Collision for taking the stress out of a car accident… These people really go over and beyond to help you out. My car was pretty well damaged by a vta bus so I had it towed over to Monterey Collision 4 days later. My car was finished and returned to me in perfect condition.

Great service and top quality personnel Jesse was extremely helpful, welcoming, and professional.
I was very pleased with my experience and highly recommend them to anyone needing body work.

I am ashamed to have forgotten the name of the super polite man that helped me.
It was my first experience fixing my car after someone hit it in a parking lot and these guys were great. After fixing the paid by insurance scratch and bending, the main guy (im so sorry I forgot your name) came out and helped me fix another thing in my car that I had done myself to it and therefore was not covered by insurance, he did it out of the kindness of his heart because my car was done. He told me he tried his best to make it better. He pushed the cashed are out and was super nice.
I’m very happy I picked this place. I highly recommend it.
Very professional and friendly and polite. I hope I never need to fix a car again but if I do, I will come to you Mr Monterey Collision guy!
Thank you again
(I went in about 2 years ago, but I never wrote the review and they truly deserve it, that’s how awesome they are, 2 years later I still think about the great service I got every time I pass by Monterey Highway)

I’ve gotten my car fixed by Monterey Collision 2 times and both times after I got my car back, it looks brand new! Not to mention they return my car back to me in a great amount of time. For example– the front fender of my car/​the door was ruined and I got my car back within a week and a halfs time! The employees and the owner are so welcoming, not like those scary/​hole in the wall body shops with the angry employees. I will definitely be coming here every time my car has an issue!

This is just a customer service review since I have not had any work done from this shop.
I was involved in an accident and the insurance company sent me here to get an estimate. First off they ONLY do estimates if you are getting the work done from them. Bummer but that is ok. The gentleman that had helped me was kind about the reasoning so I get where they are coming from as a shop and business. Insurance companies do not pay shops to take the time out of their day to do an estimate and then send them the info they need and then to not get the work done from them is just not fair.
The shop itself was nice and clean. The décor is like 50’s-60’s diner with the checkered floor and the stools you sit on. It smelled pretty clean when I walked in. I’m not sure if I would get work done because I already have a few shops that I only trust with my car but as for the customer service they were pretty spot on!

Since they fixed my car a while back the side panel keeps popping out. I have to pop it back every once in a while.

I’ve utilized these guys twice in year for my autobody needs. Very professional and straightforward with their estimates and work. The lounge area is very Auto-​Americana and they always manage to stock good candy at the counter (esp during Halloween time).
Body work is stellar everytime I’ve gotten my car back. It’s as if it rolled right off the stealership lot.
This last repair I called on their rental services via Enterprise on Curtner. Monterey Collision handled everything from pickup to dropoff with no hassles. The turnover was only a day so the rental really wasn’t necessary, but the effort is much appreciated.
Very respectable business that I’d recommend and continue to go to for repairs. Thanks guys!

this is a professional place for your car-​body repair, and trusts. I always have my car here when i need car body work. workers are very friendly, they can explain questions about car paint, and you will learn something about their work.
i took my white Camry there yesterday because it has a big scratches. I thought i have to pay a lot of money for painting job. Jesse told me, «don’t worry» he can take all the scratches out without painting, and NO CHARGE. Jesse did a big help for my car and save me a lot of money. Thanks Jesse.

Had car repaired there 8 years ago. They did a very good job. After about a year, rear window molding that had been removed for painting came out. Rather than take it back, I replaced it myself. The real problem began about two years ago as the paint job started to fade. The original paint, that not touched by Monterey Collision, is absolutely fine. This year, you can see white showing through where the paint has worn thin. Car is well maintained and waxed several times/​year.
Was contacted by them immediately after this posting. They have a lifetime paint guarantee and offered to do the work for free. Have to admit that any company that would do this deserves business. Since I wrote the review, I waxed the car and noticed other paint fading not related to the repair– mirrors, rear side panel. This is new. Perhaps Honda just had lousy paint that year. Anyway, I am changing my 3 star rating to 5.