Mr Pool Cleaning and Service Company

I find it humorous that all reviews on Unilocal are either scathing or exaltation. Pure and simple. I was in a bad situation with my former contractor lacking in response and action. I was referred to Brent and have been happy, since. Brent responds to phone calls & texts. I would assume e mails as well, yet have not tried. He shows up and provides the goods and services as advertised with the frequency as advertised for the amount negotiated. All as expected. It is a joke that there are so few people in this particular industry that cannot meet the simple expectations of business in general. Brent does it. He has been of service to us for the last year and I have never had any «negative» experiences. I appreciate the simplicity of the program as a whole.

All,
My experience sounds similar to Bills above.
I tried Brent and it has not gone well. After noticing mold growing on my spa cover I gave him a call. He said he was not aware because he was ‘sending a guy to our house’. This had never come up during any prior discussions. I didn’t let that bother me. Over the next couple of months, I sent messages and called to ask how things were going, and no response. When we started service I asked if he could replace the suction covers. He said yes. It has yet to happen. He still has my covers. Lastly, around the time the mold started, I wasn’t convinced he was coming to the house. We have cameras and they never spotted any visitors. All the while we were paying him. In summary, several bad signs here. He said he would, but never replaced the suction covers that he still has. We started to suspect that he was not coming. At that same time, the spa cover started to grow mold and it is permanently stained. After reaching out, he never returned phone calls or messages. I stopped my service with him this week, and I’m pretty sure he owes me several months of refund. Proceed with caution. Sorry.

Reliable, knowledgeable, and helpful. Best service yet.

I called Mr Pool because my filter pump had stopped working, and I assumed that it was clogged with pine needles again. Brent showed up promptly the next afternoon and immediately diagnosed the problem as a stuck skimmer flapper, which he was able to fix by simply moving the flapper back and forth.
Brent is a really nice guy, and he initially refused to accept any payment, but I insisted on giving him a little money for his time and gas. I will definitely call him the next time I have pool problems.

Brent of Mr. Pool has been providing by far the best pool maintenance we’ve experienced since we became pool owners in Jan. 2000 in North San Jose. He has been keeping our pool crystal clear and doing occasional equipment fixes for us since May 2011. He is proactive about cleaning the filters and winterizing as appropriate,
His fees are very competitive with other service companies who are not nearly as conscientious as Brent.
Brent is easy to reach via e-​mail and text, and you can even pay the monthly bills online.
Highly recommended!

Needed to replace my filter. Called Brent, he answered. He asked for some pictures of my existing filter and said he’d have an estimate to me by that evening or the next morning. Early that evening he presented me with 2 options. I picked one and he came the next day at 1:30 to install the filter. One hour later and he was done. I used Brent for a pool motor replacement back in 2012 and he was just as efficient then. I STILL highly recommend Brent of Mr. Pool!

I was using Mr Pool for the last 8months when he stopped coming without warning. I noticed algae growing in the pool and I called him and left a VM. No response. The algae was due to 0 chlorine.
Terribly unreliable.

I found Mr. Pool on Unilocal.I had interviewed other pool guys (found through Unilocal) but found Brent to be very friendly, thorough and also reasonable. He seemed like the kind of person that really enjoys what he is doing and takes a lot of effort to make sure he does it right! Being a first time home owner with a beautiful pool, I had no clue on how to maintain it. I wanted to make sure I kept it in good condition and safe for my young children to jump in anytime. I hired Brent right away and he has been cleaning my pool for over 8 months now. He is very punctual, always stops by to answer any questions I have and patiently goes over any concerns I have with managing the water temperature etc. My pool looks wonderful at all times! I would highly recommend Mr. Pool to anybody looking for someone reliable and knowledgeable!

My pool motor burned out and I called Mr. Pool around 11:30am. Brent asked me if 2pm would be ok for a visit to check things out. He arrived at 2pm on schedule and gave me an estimate on the spot. I accepted and he returned by 3pm with a new motor. Installation was complete in about ½ an hour and his bill was exactly what he estimated. Brent is knowledgeable, friendly, and had my pool filter motor up and running that same afternoon. He also answered several pool chemical questions with a smile. I HIGHLY recommend Brent/​Mr. Pool. Great guy, great work.

Mr. Pool is the absolute best pool servicing companies in the bay area. I went from a green, bug infested pool to a clean sparkling clear swimmable pool!
Reliable all year long service. Brent has never failed me! When he first came to treat my pool those years ago when it was initially green and horrible, he was very clear and explained to me exactly what he was doing to treat the pool. I saw the difference almost immediately!
Ever since, my pool has been clean, clear and ready for summer! I trust only Mr. Pool!
Did I mention my connected hot tub is also super clean and always ready for a cold night?!
Thanks for everything Brent!

Yes, finding a reliable pool service is hard to find and it STILL is. I called Brent because of the great reviews. Things started out great, though communication with Brent was slow. I have difficult tenants that make keeping the pool clear more difficult but Brent was able to get it clear.
Then, the tenants said he didn’t show up for 2 weeks. I emailed and called as well as my property manager. Still no response from Brent, yet he sent me a bill for July which I paid before I found out he hadn’t gone. Now my pool is green and I still haven’t heard from Brent and it has been a month and multiple calls and emails to him. A courtesy call to quit might have been nice and not charging me for service I didn’t receive.
Very disappointing.

We were VERY dissatisfied with the service of ‘Mr. Pool’. Can you guess what I was doing on the first day of my kids’ summer vacation? Cleaning my own damn pool. It was a green swamp with algae floating on top. It didn’t appear that he had been there for some time. He says he got sick, but how about communicating that to us and sending a temp replacement? On the weeks that he did appear to come, sometimes the pool didn’t look swept. We canceled his services (fired him, in other words), and are so far thrilled with the services that we are getting from our new service. It was very expensive to clean up the swamp that was our pool.
Do you know how many other pool services are in the bay area? Too many to stick with a service that screws you on the first day of summer! And then bills you for the full month!

I just called Mr pool and instead of charging me an arm & a leg, he told me over phone how to fix my problem. That is great.

Where is Mr. Pool, his number no longer works? Brent, if you get this It’s Mary on Milroy, can you call me!
Reliable Brent, called me back immediately with his NEW PHONE NUMBER. The best pool service we’ve ever experienced, just sorry I haven’t mentioned it before on Unilocal.CALL BRENT, YOU WON’T BE DISAPPOINTED!!!

Mr. Pool was a great find using the help of Unilocal.He was very professional and competent in repairing and servicing my pool equipment. Having experienced most of his competitor’s & their cost, I am very happy with his work ethics & pricing. He is interested more in providing good service, as opposed to taking advantage of pool owners.

This is for my father in-​laws pool since he is not the best at the whole internet thing.
First this pool was a user maintained semi-​mess, that always seemed clean but murky at the same time. after 2 weeks of treatment and care by brent (the owner) the pool was clean and CLEAR for once. I have not seen the bottom of the pool for 4 years it seem like.
He does an amazing job during the heavily used summer months and the same in winter making sure the chemicals are there and the water is always balanced.
Also as a bonus he actually knows how to repair and replace all pool components, not just clean and test your water. Give him a shout if your guy is laggin or you get tired of doing it yourself, you wont be dissapointed.