Mrs. Field’s Cookies

How do you misspell VALENTINE? (Refer to photo above) tip: make sure you check your cookie card before leaving and giving it to your significant other. Besides that, it was delicious.

Oh. My. God.
I just went in to get some nibblers and the new owner was there. I was telling her what nibblers I wanted when I saw a COCKROACH walk across the mini-​chocolate chip cookies. I almost threw up. I should have grabbed my camera but before I could stop myself the words «holy crap a cockroach» flew out of my mouth. The lady calmly picked up the tray (as if this was no big deal) and went to the back, and when she returned I said «um, I don’t want any from that batch.» She said «oh, I threw them away.» Now I have no way of knowing if she did or not — for all I know she put those back out as soon as I was gone. Do I take her word for it? There were 36 cookies there and she seems REALLY stingy. I am really doubtful that she was willing to throw away cookies for which she can charge 75 cents each).
After that I was expecting her to throw in a bunch of free cookies but she didn’t. She grudgingly gave me 1 extra for each dozen — which works out to a «baker’s dozen» anyway, which is what you’d expect from a place that makes er, baked goods… When I asked if the price was lower on 3 dozen than each individual dozen x3 she said «ok, I’m going to do you a favor — I’m going to charge you the price for 2 dozen, and then charge you for 1 dozen more.» I’m like «gee, that sounds a lot like no favor at all!» So in all, I paid more than $ 21 for 39 of the smallest cookies you have ever seen. Oh, and especially expensive given I got them home and couldn’t bring myself to eat one single bite. I threw them all away. I kept seeing that cockroach calmly standing on the chocolate chip cookie as if it had just accomplished something, and I kept hearing that old adage «if you see one cockroach there is another 500,000 that you can’t see within a couple of meters.» Not sure if those are the exact figures, but those things give me the creeps and I can’t enjoy a cookie while my skin is crawling.
The person who used to be the manager there is a friend of mine — so I got in touch and she said this woman basically got the place for free because the former owner just got tired of running the place, and the new owner knows NOTHING about running a business, let alone one that serves food. The new owner told me that she had fired everyone (proudly — as if somehow this is a good thing and meant to inspire customer loyalty or reverence — sorry lady, but if you don’t give people notice, you fire them and send them home mid-​shift, do you really think somehow this makes you look good? Or competent?!? Oh, and in the 3 years I was coming to this store (almost every day) before you took over, NOT ONCE did I ever see a cockroach anywhere in the store — let alone ON a cookie. Good lord. Maybe firing everyone was a mistake? They apparently did something right that you need to learn.
Oh, and as I was paying her, I asked if I could contact the owner (she didn’t admit she was the owner until then — she was very reluctant to give me that information. I had asked about things like prices and whether my friend was still managing the place, and she kept saying things like «the owner won’t allow this kind of discount» or «the new owner insists that we do things differently now» and then when she FINALLY admitted SHE was the owner I was like «wtf lady — do you always talk about yourself in the 3^rd person as if you weren’t there?!?» Anyway, when I told her I wanted to contact the owner, she said «I am the owner.» And because I am the owner, I could make the decision to throw that tray of cookies away — and I did. My employees would need to get my permission first.” To which I replied «actually, I think you HAVE TO throw them away, don’t you?» And she said «no, I don’t have to do anything — I own this place, and I can make that decision if I want to because it is my decision to make.» So this is why I am not really buying her «I threw them away» story — she took them in the back room, and I couldn’t see what she did. So then I said «no, I think the health department has rules about when you have to throw stuff away — perhaps you should read them and make your employees aware of them» she turned her back to me and walked away.
This still makes me feel somewhat ill when I think about it. I’m never going there again. Ever. And as I write this, I have literally got about 7 web pages open trying to figure out how to file something with the health department so that they pay this place a visit. If anyone reading this is (or knows someone who is) a restaurant inspector please arrange to have this place inspected. Pronto. I’ve seen how fast cockroaches can take over — and it only takes one poorly-​managed restaurant to create a really nasty infestation — fast. I’m sure the mall will spray enough poison to harm small children rather than allow mall visitors to see there’s a problem, but isn’t it better to nip this in the bud rather than saturate the entire food court (and the movie theatre right across from the food court) with poisons?

They always have bags of day old cookies they sell for cheap!
Last time my sister went to Eastridge the cookies kind of hypnotized us, so we went and got a bag.
I didn’t have high expectations for the day-​old cookies my sister purchased, but when I bit into the mini sugar cookie, it tasted delicious. It was soft and chewy! It would’ve been better if it was warm, but it still did the job. I loved it. The chocolate chip cookies were also very yummy! In one bag there are about 12 pcs. ranging from big cookies to mini for $ 2.99. They had a random selection of chocolate chip, double chocolate chip, sugar, M&M, and raisin. Good deal! Very cheap compared to the one at Valley Fair.
What made me grossed out (hence the low rating) was that while my sister and I continued shopping, we happened to pass Mrs. Fields one more time and when I glanced over to its direction, the employee lady was opening the pre-​packaged bags for a customer to look through them. Maybe the customer asked to? I didn’t think it was too great that she did that because the customer was talking into the bag, making my mind conceive these thoughts of her spit juices were getting all over the poor cookies. Then when she was through with looking in the bags, the lady re-​stapled the baggies and put them back on display. Ew!
I mean, the Mrs. Fields associate had good customer service and was very friendly, maybe a little too friendly… But I thought that was a little gross.
I just thought I would share.

I am very disappointed with the sensitivity of the owner (Asian lady). My sister and I patronize this establishment almost every time we visit Eastridge Mall. Today, we came by as usual to buy cookies for her 2 kids and my daughter. First of all, we and another couple waited for a while to get serviced. I walked around to the other side to informed them that there were people waiting to purchase cookies. While we waited for our turn, her son had a severe cough attack. We ordered the cookies and a bottle of water. Clearly the girl helping us heard him coughing and didn’t give us the water bottle. He threw up on the floor and my sister grabbed the closest thing to her to catch it: counter garbage can (mini). She had to asked the girl to give her the bottle of water. We asked for some paper towel to clean the mess and she gave a small amount. Yes, we could be mean and leave it for her to clean, but we were raised with manners. Anyhow, we paid and left. I was pushing my daughter in her stroller and my niece in her mini plastic car. We rounded the establishment again and the owner came out and asked me if I had someone throw up in her precious counter garbage can. I said yes and she told me it was unsanitary for other customer. I informed her I can let my nephew throw up all over the floor in front of her counter or have it contained in the counter garbage can. She repeated her previous comment. Yes, I do understand her complaint but is it better to have the vomit contained in the garbage can and it can be sanitized with water and bleach or have the floor in front of her establishment smell like vomit? We will never patronize this establishment anymore and will spread the words. As a side note, I purchased pretzel bits from her 2 days ago. I could have gone to Auntie Anne’s but I went to this place instead. I will NEVER buy anything from this insensitive owner and will spread this to everyone I know and encounter.

$ 1.75 for one cookie!!! I don’t care though, there cookie is bomb especially the chocolate chip macadamia nut! And last time they had a deal of buy 3 get 1 free and I only shared one with my friends and ate the other 3 lmao.

They usually have some good deals, and I never have to wait for the cookies to be done baking. I remember they used to be like that at this location before, it was odd, you guys mostly sell chocolate chip cookies so try not to make me wait for them duh! lol
My mom taught me to ask bakeries if they have any sale cookies, meaning they are day old cookies, and in a bulk bag for like 6 bucks. So be sure to ask! I would not get them in the evening though. if you are there first thing in the morning at the mall, be sure to ask, you would eat day old cookies at home too right? It is the same thing!
Other than that, ask for any deals, because this location doesn’t really leave them out every time I walk by. They did the last trip, but their deal that they have to tell you is buy 3 get 1 free. Try them out!

Had very excellent customer service and excellent lemonade! Perfect place to eat something I shouldnt!