Nice N Right

Everything about Nice n Right is what you want in a locally owned and operated company. Eric has an amazing eye for color (check out his sample wall) and dedication to the craftsmanship in his custom framing. All of this at competitive pricing.
It was a joy to have them frame a piece of art that my friend created. It turned out wonderfully. But imagine my surprise when I returned weeks later with a quick job and Eric remembered not only my name, but my partners! They are truly artisans who love what they do.
Bay Area: We need businesses like Nice N Right!

Things looked promising from the start but quickly failed. It was for our wedding.
Dominic was nice and friendly, took lots of pictures. I liked the artsy pictures on his website and asked him to be creative with our pictures. (Creative, not random.) What we got were a few ok pictures. The rest of the pictures were not good compositions. They were all tilted to the right or left, all at a standing height. There were random pictures taken of objects that obviously belonged to the church and not to us. One specific one was of a dirty little vase sitting on the window sill in the kitchen of the church which had a pencil in it, and he seemed to think that would make a great picture for our wedding pictures! Another one was a close up shot of the vacant sign on the bathroom door. Another of the moss growing on the roof of the church; another of the dead leaves that collected in a crevice on the roof. Another of the post-​it note deterring intruders on the downstairs door of the church which had nothing to do with the wedding… um…seriously?!?
What we had ordered from him was pictures from the event put on a CD so we could share them with family who weren’t able to make it out. Dominic promised to have that mailed to us within 15 – 20 days after the event. I waited… and waited. Our wedding was June 28, 2011, but Aug 6, 2011 I still hadn’t received our pictures and emailed Dominic to ask about them. He claimed that he thought he had already sent them. Aug 18^th, he emailed me again saying he would get to his computer that coming weekend and send the pictures to me. His excuse for not getting the pictures to me on time was because it is a sad side effect of moonlighting as a photographer. He also said he would do free family portraits for us for being so patient. So I thought great that sounds nice. Aug 21, 2011 he sent me a link for the pictures. Still no CD of the pictures. So I waited and waited again. January of 2012 I emailed Dominic again asking about the CD of pictures and giving him times and days that would work well for a family portrait. No response. On Aug 21, 2012 I emailed him again asking for a partial refund because he had not responded, and we had not received the CD nor had he made any effort to set up a day for our family portrait. He emailed me back that he checked his email archives and indeed had missed my last email. He apologized and gave a sob story of being in a lot of debt and claimed that he had sent a CD to us and that he couldn’t follow up on it due to how busy he was, and implied that the CD must have gotten lost in the mail. He then asked if the link he had sent was not satisfactory for us to work with! Um, hello?!? I paid for a CD you said you were going to mail it! Just sending a link is not a replacement for a CD! He also said he did not have the funds to give us a partial refund right away. Hmm… with such a busy schedule? You must be making quite a bit with your too busy to contact us schedule but you can’t afford a refund? Right…
Because of all the emotional distress he has put us through I asked for some prints and a large print for a vertical oval frame that I had purchased. He agreed, and not all ovals being equal, asked me to drop the frame by his families frame shop. I had emailed him on Oct 18, 2012 describing the specific picture that I wanted in the frame and told him that if that picture wouldn’t work in the frame to email me and I could pick another picture for it. I didn’t get a response and thought everything was fine.
March 14, 2013, I still hadn’t heard back from Dominic, so I email. He apologized again and said he had finished the frame at the end of last year, and that he was waiting for my call! Seriously?!? Like i’m going to somehow magically know that it was done?!! Oh and was waiting for me to call to schedule the family portrait. Um, I already did in my email last October! He seriously doesn’t pay attention to anything!!! And, that he doesn’t know of me requesting prints! Um. you need to go re-​read my emails and pay attention! He then says that his grandfather died and was busy with that. If his grandfather really did pass, i’m sorry about that, but it really just seems like he’s making up excuses for his laziness in doing business! This is no way to run a business and it is not professional!
April 10, 2013, Excitedly, I go to pick up the frame from his parents shop! I get there and his mom brings it out and they had put the print in SIDEWAYS!!! It’s A VERTICAL FRAME!!! She claims that I can hang it horizontal so I flip it over and show her that no you can’t, here’s the hanging hooks, and point to the crown indicating of the frame!!! She calls Dominic. He claims that it can be hung horizontal too!!! None of these people pay attention!!! We come to another agreement and leave it at him getting back to me with a pic that would work in the frame. It’s now April 17, still haven’t heard from him. Sigh…