Nor Cal Heating & A/C

The technician came twice to my home for fixing the furnace through home warranty. He just lights up the pilot & goes away and after he is gone it doesn’t work. He tries to recommend parts to home owners outside warranty but doesn’t suggest it to the home warranty company. Seems more like a scam like someone want to make some $$$ outside warranty because most home owners are desperate to have their furnace fixed. If your home warranty suggest this company just beware that they are con artist.

I’d give 0 stars if possible. After diagnosing the problem their tech stated that he could not run a new wire. Not because it was impossible to run a wire but because he didn’t want to climb up in my attic and crawl. I’ve been an electrician for 15 years and understand things may be difficult and uncomfortable to complete a job. After getting frustrated with me he decided to pick up his tools and leave. I guess at NorCal heating the customer is not right. especially if it inconveniences they’re lazy tech. god forbid they have to get dirty and crawling in attic to complete their job. I highly recommend staying as far away from this company as possible.

If there is way to give 0 star for this company, I will do so. Here is the reason
I have a fidelity home warranty and went to this company through fidelity to get our heater repaired. As part of the repair, they changed only the ignition switch and the heater started. But in two days it stopped working. They are supposed to have one month labour warranty. When I called them they said that the labour warranty does not apply to me as I have come through Fidelity home warranty. So I asked them does that mean there is no guaranty of their service. And sounded like that’s what it is.
Since I am freezing in cold, I did setup another appointment with them to fix the heater. On the day of the appointment, I called them to check if they are coming. They said that they cancelled my appointment and had ket Fidelity know that I am happy with their service. On the contrary, I spoke to Fidelity and they asked me to go ahead with Nor Cal.
Here are the main issues with the company
They don’t know their job (how to fix a heater)
There is no guarantee of their service if you are going through home warranty.
The person you will be interacting over the phone is extremely rude.
They can cancel your appointment without informing you !!

I was scheduled with this company thru my home warranty company. The technician discovered that my issue is a gray area, and had the warranty company explain to me why this can’t be fixed — all this took 15+ minutes. The subsequent technician, from a different company, took less than 2 minutes to complete the job (it simply required to tape an area where the hot air would be leaked). I would have appreciate if the technician «Nor Cal Heating & A/​C» helped the customer by simply applying the tape (I am sure the tape costs less one 1 $). I guess there is no good old customer service any more.

This company values pretend things over real things. What do I mean by that? Let me explain.
My furnace stopped working and contacted NorCal Heating and A/​C through my home warranty company. They gave me an appointment that was more than a week away, explaining that they were very busy. When the tech arrived he diagnosed the problem was a non-​working ignition system and a broken pilot assembly. These parts needed to be ordered but couldn’t be ordered until they got approval from the home warranty company.
The warranty company was dragging its feet so I called to ask NorCal Heating and Air if they would order the part if I would pay for it if the warranty company weaseled out of it. They dogmatically refused to do so because the couldn’t order a part while it was in Pending status with the warranty company. That was several days ago. So I have to wait for the warranty company to make a decision, THEN they can order the part, and once it comes in THEN they can schedule an appointment which would likely be more than a week out from whenever that happens. But they won’t order the part now under any circumstances, nor will they schedule the repair until the part is in physically in their hands.
When I appealed to the fact that it’s cold I am told that «There’s a lot of people without heat. I’ve got people who are out of the hospital and they don’t have heat either. You can’t expect special treatment over the poor people who are sick do you?» Of course not, but I don’t think the fact that you’re not helping people is something to brag about and relativism doesn’t change my situation one bit.
The reality is the furnace isn’t working and won’t work without a couple parts being ordered. The reality is that it’s December and it’s cold. The reality is that I’ve been without heat for almost two weeks and if I continued to use Norcal Heating and A/​C I can expect to be without heat through the middle of January. Why? Because the pretend concept of «Pending status» means everything to them.
They value the pretend over the real and are hostile when you call them.

I can’t say how good they are because after a week of trying, I was never successful in making an appointment. Admittedly I had to cancel once. But then the second appointment they offered was the same time as the first that I couldn’t do. They only schedule 5 days in advance and asked me to call back days later twice to try to get an appointment. Also they are very particular when they will schedule so their drivers can avoid traffic. They also started ignoring my calls. This company is not accommodating at all. I had to look elsewhere.

Very honest business. Our gas furnace broke, PG&E guy checked and found that it was the control circuit board that has to be replaced. I called, the guy said he would charge labors for $ 100, but wouldn’t know what the parts would cost. He gave a price range for the parts, which sounds reasonable, because I called around a few stores. Upon arrival, this guy checked our brand of furnace and said he didn’t fix this brand before, it’s operated differently than the ones he’s familiar with.
He thought he could get dealer price from any store, but it turns out the closed store carries the most expensive replacement parts (order from amazon costs a little more than its half price, he should let us shop for it from beginning, because he was not planning on making money out of parts he ordered).
After install the new control board, it didn’t work, he is quite ready to give up without charging us anything. But my husband reads product info from internet and found out an additional sensor need to be ordered for the replaced control board. We ordered it and called the guy back to help us install it, and replaced a recent replaced ignitor too, which was only the suspect of the cause for the circuit board damage. He followed the instructions carefully and quickly did an excellent job.