O’Reilly Auto Parts

I just left the store without my purchase because the staff couldn’t be bothered. I could hear numerous people in the back of the store yet no one was willing to come up to help. One of the cashiers checked out of the register with people in line and no one replaced her. By the time I arrived at the register the employee was rude and surly. I couldn’t believe how I was being treated and left. I made my purchase at your competitor. This or some version of it happens every time I enter your store. I personally know employees who have quit because the staff if too lazy and they were frustrated with the apathy expressed towards customers.

Went there this morning and received awful service. I needed to get new wipers for my car and I asked him for the rain x brand. The first person I spoke to said that they only had the passenger side windshield wiper and not the driver side and that I had to go ahead and go with a different wiper brand. I agreed and went ahead and bought the most expensive that they had hoping that it would be a good brand and asked for assistance because it says on their window in giant letters there is free wiper installation with most vehicles. I was given attitude but the man came out to help anyways. After fussing with my new wiper for about 15 minutes I had to ask if someone else could help me. The assistant manager came out and said Jesus Christ as soon as she came to my car. I asked her if something was wrong and she said no nothing was wrong and why would I ask her that. After she fussed with it for about 10 minutes she told me that the only brand of wipers my car could use was Rain X and that she’s going to go get those wipers. Turns out the guy was really lazy and just told me that they didn’t have the wipers when in fact they just had them in the back of the store. The woman still gave me attitude during the installation of the new wipers and I have no idea why. I’ve been coming here for years I’m part of their club and I no longer want to come to the store at all. If you need any help with your car or installing anything don’t go there it’ll be a waste of your time.

Cool shop, decent prices and a clean store. I would come here again, but I hate rude workers. Whoever the mexican guy with the gotee/​longish hair is, tone your attitude down. I asked for a little mirror in your box of tools so I can see something in my car a bit easier, not for 100 $ out of your personal bank. The guy was a total azz-​hat.
To the lady who was ACTUALLY NICE, thanks for the help and ringing me up and being more cheerful than that grey thunder-​cloud of a co-​worker you have.

They knew their stuff.

Very awesome service! Go to Mike K for any questions or help. He went out of his way to help me find the correct screws for my front plates and even put the plates in. Very friendly and helpful!

The employees are the worst and the managers are total jerks. I went in yesterday to get spark plugs and waited behind a guy that was being helped and the assistant manager looked at me like he was going to help me so I went over to the next register where he was only to tell me in a rude way that the line starts behind the other guys that were there way after me.
When I went to this location a couple months ago a different manager was very rude with helping me get the part I need and even rolling his eyes and about to give up on me.
This location has what I need in stock but when it comes to customer service, they are the worst and I am most definitely taking my to a different location even if that means me driving 10 more min. If they are the same then I’m doing my shopping online or Auto Zone

I’ve been to this location several times and had great experience every time. Very helpful and knowledgable team.
Salvador was in particular has been great working out my parts exchanges.

I like coming here!(= There so helpful! Some of them are funny too. Best part, it’s only right there by my house!

This location has a lot of parts available at a great price, there customer service is awesome. They will go above and beyond to find you that part you are looking for.

Brandon helped me change the headlight in my car. Friendly, professional and knowledgable. Great customer service!

This is my neighborhood auto part store, it is located in a small strip mall off Snell Ave, last one the aisle. Finding a spot to park is some times difficult as there are restaurants that a lot of people frequent.
The trained staff are helpful here, the new staff «in training» are not. I placed an internet order for two items which were sitting on the shelf but the newbie did not know how to process it. The manager had to walk him through it. You would think in this day and age with Store Pickup this would be the first thing you teach someone in basic training. Taking off 1 star for that. Otherwise the staff are really helpful.
Store is average size, is airy and has your fixings for oil, coolant, wiper blades, accessories, batteries, etc
4 stars

They had multiple staff people helping customers, so service was fast even though there were a number of people waiting for help. One guy was even checking out customers in two lanes at the same time to help speed things up. They were very helpful in answering my questions. The store was clean and had a good layout. I’ve been to many car parts stores, and this was definitely one of the best.

I wish I could like this store, but I just don’t. The return policy is really rotten, and not made clear at all, so buyer beware. I purchased a car battery at another O’Reilly’s for my husband’s car on a Friday. The mechanic working on the car then determined it was a more extensive electrical system issue, not simply the battery and starter, so my husband decided to buy a new car, and thus we didn’t need the battery anymore.
On Sunday, two days after purchase, I went to this store because it was closer to our house, and thought I had an easy return. The clerk said he had to check with the manager, who didn’t even come out to speak with me, and said I needed to go back to the original store. They didn’t want to take it back because it was an electrical purchase. So, I guess I’m out $$, learned another life lesson, and will looking for a different auto parts store with better customer service.

I came in looking for some spark plugs and just before I purchase them the manager comes out and says that those are terrible spark plugs for my Beamer. I then grabs me 6 of the better spark plugs worth a dollar more and then matches the price of the cheaper ones. Really great customer service!

Two staff members (should have gotten their names) here are incredibly helpful and knowledgable.
Prices are higher than Autozone for the same exact items so I only buy what I have to here.

This is conveniently down the street from my home, so I come here as opposed to driving anywhere else.
I bought an Optima Battery here about a year ago and had a pleasant experience which kept me coming back. Now, I mostly come here to purchase items regarding automotive care and detail. Here they carry a wide variety of brands and is always organized and fully stocked. With that said, I’ve never had an issue finding items. The staff have always been friendly and welcomed you with a simple greeting. Unless I experience otherwise, this will be my auto parts store!

I visited a Kragen O’Reilly location on Snell Ave in San Jose, CA today and had a bad experience. First I went in asking what type of oil my car needed and they were not able to help. They said they didn’t know. So I went on my phone and found a website that told me. When I went back in to purchase the oil, there were 5 employees we saw in the store and NONE of them would ring up the customers! I had to whistle to finally get a guy to come over to the line. The people he helped first took forever and the guy did not call up any backup help. SO the guys behind me asked a worker in the store a question so he brought them to the front of the line and started assisting them first. I asked if there were any other employees to ring us up because nobody was even ringing anyone, they were just looking up parts for the guys that cut me off and the other person. The employee rudely told me that he or the other guy would ring us up when they were done. Finally, I was brought to the register and the guy was very cold toward us. He said hi and then nothing else the rest of the transaction. I spent about 10 minutes waiting to be rung up for my purchase, then I was treated rudely, and was not even thanked for my purchase. The workers at this location make me not want to go back there again!

Awhile ago i came here to get a bulb for my headlight and a man helped me right away and was friendly. I came here yesterday for 2 bulbs and no one offered to help me out when there was 2 guys behind the counter. i got one of them but the other one i couldn’t find so i asked them and he told me the number and i was looking and he came and helped me out finally…
the older man at the cashier was much more friendly.
woulda given 2… but i kept in mind the visit before that one.

I don’t usually find myself in such testosterone filled places. But, sometimes a girl has to go to the auto parts store just to get decent air fresheners. The kind they don’t sell at the grocery store. Don’t ask me why. So, I made my way over to Kragen.
I don’t like the rubber smell that is so abundant in these places. But, hey, I wasn’t going to be there long. I sidled up to the register end caps and started looking for my product. This is where auto parts stores usually put the «girl things. «And by that I mean the cute stuff; little key rings, silly car air fresheners, tiny packages of stuff that usually gets that estrogen giggling, excited and drooling.
Not seeing my item, I had to wander around a bit. Help was offered immediately and I blurted out my request. Nice to see the guy make his way to the same place I had just been. See, I told you that is where they normally keep that stuff. But, no, it was gone. So I followed him around the store while he located it for me. Aha! Here it is — decent air freshener sprays that actually work on tough odors and don’t perfume the air with phony florals.
This trip was a quick in and out here with great customer service. Can’t beat that on any day really.
Written in my travelogue: I watched them help a lady put on windshield wipers; no charge. They also give a 10% discount to all veterans. Cool!

I am giving kragens 4 stars for their selection of oils and car wash stuff and their prices. the staff is very rarely knowledgeable if you need help (though when 3 get together they can usually come up with a vague answer) and the quality of the filters (oil, transmission, and air) suck. If you want a decent filter you are shelling out the bucks for the best fram brand or you can go across the street to all parts and get wix filters (independent tests show how a lot of filters are constructed and how they perform and wix are always right there with the dealer products in terms of quality whereas the Fram brand are typically the worst unless you get the best, then they are on par with the standard wix brand filters).
If you need light bulbs and oil cheap, get em here. Otherwise, head over to all parts and know you are getting the help you need.