O’Reilly Auto Parts

Rex took great care of me.
I went in for two fuses. Rex said, «let’s take a look» and went out to my car, popped the hood and wanted to make sure that I bought the right size fuses.
He pulled the correct ones off of the shelf and also showed me where and how to put them in.
Thank you for taking care of me (and my car).

I don’t often do auto parts stores, but every once in a while, I need wiper blades or other basic auto-​related things.
O’Reilly is super close to my office, so in I went in search of auto parts.
The wiper blades are easy to find in this clean and organized store. I asked store employee Lawrence if I chose the correct blades, he confirmed, rang up my order and installed them for me (snapped on quickly, but cool I didn’t have to do a thing!)
Gotta give O’Reilly and Lawrence high marks!
4 solid stars… trending toward 5!

I am still voting for this store because in addition to what Eric did, his team in his absence also exemplified excellent customer service!
I just came back from Tahoe having survived a blizzard due to my getting the right snow chains — thanks to the fact that Eric’s team of Ben, Sean and Jesus allowed me to refund for the «incorrect» chains I bought last year.
I just got a new car. The owner’s manual said not to have anything bigger than the rim size of 16″. As a result, I went to Eric who per last review allowed me to get that 16″ snow chains. When I practiced putting the chains on, the tires on my car have a 17″ size of rim. So I went back to this store to get the chains that would fit the 17″ rim. Jesus was very helpful to get this exchange completed while Sean provided directions to get the exchanged approved. Then I found out that the one offered is not the premium brand I was looking for. So I said I needed a refund. Thanks to Sean’s direction and Ben’s approval that I was able to get my refund.
Even though I had to get the premium ones from the competitor, Ben/​Sean/​Jesus had been more than helpful to give me the refund so that I could get the correct ones.
It turned out I did use them during the blizzard at Mt Rose Christmas Eve!!!
So, if you want great customer service, come to this store.
Hope Corporate is reading this and realizing what a great job Eric’s team is doing to build the brand for O’Reilly Auto Parts… maybe one store at a time.

I purchased a Delco floor jack at this Oreilly’s in October 2012. I used it once and then stored it in its original case. Tried to use it today (December 7, 2013) and found the fluid had leaked out of the jack into the case, soaking the purchase receipt with oil. I tried to use the jack and it was not safe to use — would not lift the car. I tried to return the jack to the Santa Teresa Oreilly’s and got the rudest treatment imaginable — they basically told me I had falsified the receipt (totally untrue).
So I brought the jack back to this O’reilly store and spoke with store manager Pierce.
Pierce and his staff were super helpful — I showed them my oil-​soaked receipt, and they verified the purchase based on my home phone number. Pierce exchanged my defective jack with a new Delco jack of the same model. I can’t say enough regarding how helpful the staff at this Oreilly’s are — they are simply great while the staff at the 7102 Santa Teresa store is rude and unhelpful. A+++ to the Union Oreilly staff!

I have yet to run into a mechanical type person employed at this store. When I asked if they had gasket remover, one guy didn’t know what it was and the girl suggested I use brake cleaner and a razor blade. On an aluminum motorcycle engine, that advice would cause you to destroy the gasket surfaces if you aren’t 100% perfect in angle of the blade. Minus a star cause they appear to have stopped carrying mobile oil and they don’t take used oil.

Came in looking for a part with little to no information on what exactly I was looking for. Their friendly and helpful staff had me dialed in and ready to go. Definite recommend and I will be back

Friendly and helpful staff!
They will track down the item or order it if needed!
Watch out for the $ 2 dolla lady in the parking lot!