O’Reilly Autoparts

This place is one of those places that you have to arrive wait in line, but no you will receive great customer service. I have been here to pick up headlights, windshield wiper, oil, and a variety of other items and every time I come here the employees have been very helpful very knowledgeable and I’ve been in and out as quick as possible to complete what I needed it.
I know there’s been a lot of reviews that say they don’t know their stuff, they are not great customer service. However each time I’ve come here they been very knowledgeable and helpful to me. I recommend having at least some knowledge of what you need so you’re able to describe your needs to the employees.
Give them a try come in with a good attitude and you will get great customer service.

This is a well-​managed local parts shop. Prices are reasonable and the staff are very friendly and very helpful. Anytime I’m taking on a DIY car project, this is my local go-​to place for parts and advice. Recently bought replacement batteries for both of our cars. These guys had the batteries in stock, with decent warranties, and fair prices. In & out in a few minutes.

Mike K. helped me very much. Highly recommend this store, he advised me to try out snow windshield wipers and told me about the $ 20 off coupon. They are the best wipers I’ve ever tried! They clear windows sparkling in one swipe, even removing the slushy frost. I needed to get sap off the paint. He took me right to it and handed it to me. He installed the windshield wipers, all 3 of them! Back window included, I told him that the pitch tore up my last wipers, and he removed the pitch after installing the wipers. He has made this O’Reilly, the Nordstrom of auto parts! Though this store is farther away, I will definitely be coming back! An auto parts store with superior customer service that saves you time, money and expertise is hard to find.

Was sent to O’Reilley’s for coolant after an oil change at 76. Sean was very helpful in finding the right coolant for my vehicle and generous to show me how to put it in the tank. The staff were all attentive in answering my questions.

I was going into this location about ten times a year for supplies and auto parts for about the last four years.
The management and/​or certain employees here have a lot to be desired.
There is a obese guy here I think is the manager that is not friendly and is rude. BUT, by far the worst most rude employee there is a white guy with long hair mustache and tattoos. Why this guy hasn’t been fired ?!? The management allows this rude condescending fukster to continue working here while continually being rude and condescending to customers.
This same rude condescending incompetent fukster ordered the wrong parts for me, then, didn’t even apologize for making me wait days for those parts for nothing and my wasted valuable time in the process as result of his incompetence! He was rude, condescending, inept, incompetent, and unapologetic when I returned to the store. I should have known not to do business here again after this similar situation already happened once before with this same rude incompetent inept condescending employee.
The only ONE person there that is, by far, the friendliest (I’ve seen), most knowledgable, and courteous, is an older white gentleman with missing teeth. That dude is far superior as a quality employee, in every respect, than anyone (I’ve seen) there. That (One) man is EXCEPTED in my review/​complaint here about this O’Reilly location.
The large obese guy there actually used to be friendly and courteous, but not anymore, for some reason.
Rudeness, condescension, incompetence, ineptness, should NOT be tolerated on the corporate level, and those types of person’s should be terminated as they are a DIS-​SERVICE and a DETRIMENT to the proper business structure of O’Reilly’s Auto Parts.
I WILL NOT be returning to this jerk-​off location again!

I have gone to this O’Reilly Autoparts location several times and have been very pleased with my visits. Not everyone is perfect, but most of the people I have worked with have been pleasant and helpful. When they have ordered weird parts for me they come in on time and the process isn’t painful. I will be going back here in the future.

This Kragen O’Reilly store is located on Blossom Hill Rd just past the Whole Foods store. It is never busy, the car park only has 2 – 3 cars. Store is fairly large, it was obviously designed in the 80’s with that auto part look. Staff is helpful.
If your looking for a wiper blade, coolant, car wash soap or some auto accessory or part then this is your stop. I tend to shop at the O’Reilly store on Snell Ave since is closer to me.
3 stars

I came here to find new lug nuts since my new rims couldn’t fit ordinary ones. I know my car parts well and the lug nuts at Kragens, now O’Reilly, didn’t have what I was looking for. Little did I know, it was a good thing I brought one of the lug nuts to the store and found exactly what I needed.
There were two guys working there; one was a really big guy with glasses and he was the one I asked about my lugs first. I asked him if they carried extended lug nuts like the one I brought and all he had to say was «That section over there is all we have.» This guy obviously did not either want to do it or didn’t know anything about cars. I was pissed he didn’t try to do anything.
But his co-​worker next to him, Christopher, noticed my lug nuts and walked me over to the correct section. He asked what the problem I had and the showed me the possible lug nuts that would solve the problem. They didn’t have the correct size for the ones he highly recommend but also suggested another set he was very positive in that would work. He went on the computer and did as much research as he could to help. Basically, he didn’t give up on me to find what I was looking for and he knew exactly what I was talking about.
The lug nuts he recommended ended up being the perfect ones that fit my car and was so happy to have great customer service by that guy and have his knowledge. If you ever go to this store, LOOK FOR A GUY NAMED CHRISTOPHER. He is a tall guy usually with a hat and a mustache. YOU WILL NOT BE DISAPPOINTED. The most helpful guy in probably almost any store I’ve ever been in. MAKE HIM A MANAGER OR SOMETHING!

Quick, helpful and friendly!

FYI it is now an OReilly Auto Parts.
I don’t know WHO the guy that helped me was but he was older and missing a few teeth. He was awesome, knew his stuff, and made me want to come back… well, if I NEED To come back. I mean who REALLY WANTS to end up at the auto parts place…
Also, the two dudes that raced to put on my new wiper blades the last time I was in, you rock sox!!!

I’ve been coming to this store for years and it has the essential items for your own auto repair, service or cleaning. You pretty much need to know what you need or want when you go here as the staff is like a Home Depot, a bunch of high school students. Chances are that you know more than they do. Hopefully they will point you in the right direction or have the part that you need.
Items that I typically get: Oil /​filters /​oil drip pan /​compression washers, car soap /​wax, tire cleaners.
They carry some tools like basic wrenches that are affordable and in general, pretty solid as they haven’t broken yet… Get some Craftsman from Sears for really solid tools. I’ve also picked up a small car battery charger that has been working for 4 years.
I did purchase a car battery from this place and it seemed to me that it did not last the amount of years/​months indicated. I recharged it a few times until it got really bad. (A previous poster had much worse results. Mine lasted a few years).
I got a replacement battery a month ago from Costco down the street which has been great. They have a good return and warranty policy. I asked the guy working there what he thought about the Costco batteries and he mentioned that they were pretty solid as he doesn’t see many returns.

I’ve been to this location a few time and they have always had satisfactory customer services. However, my latest visit to them was extremely disappointing downright unethical, which will have me going somewhere else for my auto parts needs.
I purchased a battery from them in November of 2008 with a 96 month warranty. Recently, the battery would not hold a charge, so I brought it in to check if it was a bad battery. This takes about 1 hours to diagnose. Initially the employee told me that it was in fact a bad battery and that they would go ahead and replace it because of the warranty. However, when I arrived at their location to complete the transaction, the manager instead told me that it was a good battery and that there was probably something wrong with my car. I asked why the other employee told me it was bad and he didn’t give an explanation and continued to state that my car was the problem and not the battery.
I spent the next two weeks jumping my car on a daily basis, while trying to figure out what was draining my battery. Without avail, I decided to check the battery one last time before I paid an arm and a leg to a repair shop.
This time I went to the Kragen off Almaden Road and they were friendly and helpful and tested my battery to find out that it was in fact a bad battery. After I told them of the previous test at the other location, the individual shook his head and stated that he does not understand how anyone trained could mistaken this for a good battery.
This has caused my to believe that the manager at the other store just didn’t want to honor my warranty and instead put me through two weeks of frustration and almost had me spend more money to find another problem that didn’t exist.
This is UNACCEPTABLE and an outright intentional attempt to take advantage of the consumer. If I could use expletives on here, this is the case where I would!
I hope this review helps you find a more trustworthy location to do business with.

specific direction, parts in stock & no disrespect… this place is as helpful as it gets!

I went here the other day to buy car wax, and it was pretty empty. I stood looking at car wax for like 15 minutes and didn’t see the specific wax I was looking for, so I went up and stood at the counter for about ten more minutes before realizing nobody was going to acknowledge me, so I flagged someone down.
They didn’t know what I was talking about, so I found the wax myself and asked if they had another specific product. «I dunno» was the answer, so I asked for a second opinion. «Uh-​huh» was the second answer (from a stocky Hispanic dude, possibly Raul? I say this for identity’s sake). I stood staring at the guy for an uncomfortable moment, and asked «so… can you show me where that is?» The brain-​dead employee silently walked me over to the product and pointed to it, then walked away.
When I went to be rung up, the skinny, pizza-​faced Asian kid (again, for identity’s sake; I didn’t catch his name) didn’t make eye contact with me or say a word to me, and just started ringing up my items while talking to another employee. The only thing he said was the price of the items, not a «hi, how are you?» «did you find everything okay?» or «thank you.»
I work in retail too, and would never dream of ignoring a customer to their face, save for stating the price. I was surprised at how pissed off my experience made me. I mean, this is a car part store for fu*ks sake.
I just wanted to say that if you have to go to Kragens, go to another location. You will get no help, customer service, or acknowledgment here. And seriously, guys, you work at fu*king Kragens; you’re not better than me and you’re not impressing anyone.

This is my local Kragen Store which I hadn’t been to for quite a while until a few weeks ago searching for a little fuse. I remember coming here quite often to buy things for my old car, oil, filters, fluids, coolant, etc. Sometimes things commonly used on cars can run out of stock here. Like Honda/​Acura steering fluid, certain oil weights, sale stuff, etc. So you may have to travel to your other nearest Kragen to get what might be missing.
The people here can be semi-​helpful and I’ve never had any major issues with their customer service. Though, I’m actually glad I don’t have to come here all that often because I order most special parts I need online. Although it might be sometimes easier if you need to get something right away or want to buy some general cleaning products. I think they deserve a 3.5.

I thought I was lucky when i was able to find a Kragen’s by my house. As it turns out I needed to return some merchandise I had bought from a different Kragen’s on the other side of town.
I’m sure retailers aren’t thrilled with returns, but that’s what the receipt is for.
To make a long story short, it’s ok to buy from kragen’s, just don’t return it at this location as they get very rude and confrontational…

I like Kragen’s. They have cheap oil, touch-​up paint, cheap battteries, car cleaners, place mats, seat covers, and everything else in one small location. Plus, their prices are reasonable. 5 stars for the goods for sale.
One star off for the employees, they never look happy or are glad to be working. They always look like they need a good night’s sleep and sigh when you ask them any questions. But what can you do when you are selling car accessories? It ain’t Bloomingdale’s.

The rearview mirror fell off my windshield yesterday. I dropped in to get some glue, and found what I needed!