PHP Insurance Services

The worst customer service that I have ever experienced– 1) could not explain clearly the details of health insurance benefits and application process 2) very slow response to a simple inquiry regarding the delivery of a dental insurance card 3) RUDE
If I could give them zero stars, I definitely would.
Conclusion– I went to a different broker and gave my business elsewhere.

This review is specifically for Andy who helped us with our home insurance. I reached out to them for a quote and shortly after Andy contacted me and provided the quote. Price seems right so we went with them. Weeks later, we’re getting ready to install solar panels on our roof, so I emailed him about the effect of insuring my Solar system with my policy. He called that evening and asked a few questions and promised to call back the following day once he contact the insurance company. Today, I completely forgot about the conversation, he caught me by surprise when he called to provide me with the quote and explained the differences in price and how it’s covered. This was literally 10 minutes ago. Wanted to make sure I jump on and provide my feedback before I forget about it like I do with everything else. :)
Exceptionally great customer services. THANKS ANDY!

PHP Insurances Service has one of the most professional service in the Bay Area. Their employees are really friendly, patient, and has an out standing knowledges when it comes to insurance matters. When you need insurances, make PHP your first choice because if you go to another insurance company, you just gonna waste your time and find out PHP will give you the best quote later. This is my personal experience.

Came in the other day, to add a new car to my plan, and since I’ve been with the same company for awhile and just keep on making payments, because I don’t have time to just go there every year, I ask the girl, that was helping us, since I’m there! can she check, to see if they is any other cheaper company than what we have?! She didn’t want or bother to check for us, and just said your company is good already, so we were just like whatever. You might have a lot of customers, but your not the only one, there is a lot of comparators out there, I’m sure I could go find another agent that would love to help me. Not to mention! I’ve been going there for many years starting with my family, and I just continue just because it’s there! but some of your staff is rude, and looked mean!

So I came here to do a ownership transfer for a vehicle I had just bought. I like how the services here is very professional and it only takes from 10 — 15 minutes for everything to be done. After I was done they also offered me a free insurance quote as well. I’ve got to say, this would be the go to place if you ever need help with vehicle registrations or insurance.

One Stop shop which you get all Insurance Services that you need. Agents are friendly and professional. Recommended!!!

great services. I get every service I need at there. This place is Vietnamese business, but they handle the staff very professional file out paper or ask which department and service, I need to get the right person help me right away. Provide me all documents I need to bring in and what document I need to keep it in safe place. They honest answer all your question when they know.
Thanks
PHP

I got a new car, went here to transfer tittle and buy auto insurance. Really professional and quick service.

Unprofessional services.
Called to make an appointment and be told that just walk in and I could get help right away.
Then they let me wait 1hr30 and said that couldn’t help me to get health insurance.
Save your time and stay away from this trouble maker.
Firstly, I haven’t updated my information about where I live.
I went to PHP in 9÷3÷15 around 10.30a under the name Nga Tran.
I was assisted to go to the 2^nd office which located on the second floor. Then I met Chris and he said he couldn’t help me to buy insurance and told me to wait for another person. Then I waited 1h30 to meet another assistant, the gentlemen sat next to Chris, I didn’t remember his name, he said the open time for health insurance was closed, I couldn’t get in. Why didn’t Chris say that to me from the very beginning? So I didn’t have to waste my time.
In the evening I called for another Insurance broker, they asked me what they could help, I just said I needed to buy health insurance and they said the open time for health insurance was closed and I couldn’t get in. Very quick and professional.

One shop for all your insurance needs. Great service with a short wait time. Highly recommend this place.

This is a smoothly operating, fully staffed business with a knowledgable team. I’ve had a 9 AM appointment, which must have been the first of the day, and walked in on a staff meeting. I respect the formality. Who knew Vietnamese businesses even held meetings?
They will offer options that you haven’t considered and are honest with input of what’s in your best interest. They handle all the nuisances from filling out all of your paperwork [hand writing on physical forms] to providing the postage for mailing and then mailing it.
They are very professional.
I walked into the office and someone at the front desk unknowingly helped someone who came in after me but another employee caught that and told the first person that I was there first. Thanks, I can’t tell you how many times I’ve been overlooked for being younger and small in size.
When the healthcare enrollment period opens up, the place is BUSY and even with an appointment you’ll probably have to wait due to the high volume of people. Worry naught, they’re incredibly patient and keen in helping each customer. I watched interactions between at least two dozen customers in the time I was waiting. They’ll make sure there are enough chairs available or they’ll gladly speak on the phone to the person who sent the other person down to the office to complete a task for the first person [Why do people do this? It’s so annoying for everyone involved and for those uninvolved but overhearing the whole confusing conversation!]
And there’s no funny business with the waiting list. They go in order and intimidation from rude, unrefined customers doesn’t work.
Kudos to this place for assisting Vietnamese folks who are challenged with English and clueless with applying for healthcare. The process can be an f’ing infuriatingzz!!! but they don’t charge.
They offer many other services too. My friend went through them to purchase car insurance on her old car and continued using the agency when she bought her new car.
–1 star for location. I feel blessed for living in North San Jose all of my life and let’s just say, making my way over here and being in this area elicits contradictory feelings :’(

Call twice to make an appointment with a representative (rather not mention name) Request a call back since she was on the phone. Nobody called back. Twice.

I live pretty close by and their office has alot of different services. My family and I have all our insurance here. I have my auto, home, health and business there. Their office has a high number of staff who are helpful and knowledgeable. I recommend this place to anyone

I would suggest everyone to stop by PHP Insurance here in San Jose. They offer a lot of different kinds of insurances and many different companies for each product. One stop shop! I feel it’s better that way so just incase one company increases you, you can find another that’ll be cheaper. I love these guys!

I’m not sure why this place has gotten such high reviews. I would definitely question its validity.
The price quotes discussed over the phone were not honored on site. The salesman stated that the pricing was a misunderstanding. Was baited with a great deal and wasted time showing up.
Save yourself the trouble and go somewhere else.

Always do my insurance here, best prices ive been able to find. Wish the place was less crowded and loud. Ask for Jasmine if you need help with your insurance, shes super friendly, speaks great english compared to the other workers.

Ever feel overwhelmed with all the legal jargon of insurance, what is needed what you don’t care about. Everyone is different and have different needs.
I love to go to this place to figure out what insurance to get. And Max is my man, he helps me understand my situation doesn’t convince me to get something too expensive with coverage I may not need. Gets me what I want at the price I need and I don’t leave confused or feeling jipped.
I know they also do health insurance here, but so far I’ve only been dealing with car insurance and have been a happy camper.

I came here to register and insure my car because I didnt want to go to the DMV. They charge you a $ 27 service fee but they do everything. Registration, ownership transfers, insurance, everything. The workers are diverse so the employees can accomodate to what ever language you speak. From my experiences, I know that they have Vietnamese, English, Spanish, and Cambodian speaking workers.
Liem is my guy there and he is very helpful and does everything with no hassle and explain to you everything he is going to do.
They do everything here that the DMV does but without the line hopping, wait, and rude DMV workers. A small fee charge to do 10 different thing for you? Why not.