Planned Parenthood

So I was contacted yesterday by the Assistant Manager: Veronica, she was so sweet and very understanding. We chatted via phone and I explained everything to her again. She apologized and promised that she will make sure not to let anyone else go through what I went through ever again. She was genuinely concerned about my health and asked me to go back to get my follow up exam so they can make sure I am ok. I went to the clinic 3 hours later and Veronica was there waiting for me to make sure I get the best care possible. Everything was done in exactly 15 minutes and I really appreciate their concern and their efforts to make it up to me. I met the manager later and I felt really better to talk to her. We are humans and we make mistakes and she seemed really caring and genuine to make it up to me. Yes I had a really rough experience, but to me it is all about how you make serious efforts to learn through your mistakes and I would love to give them another chance.

I am shocked at the negative reviews. My first time at this location. Yes it’s a wait if you don’t have an appointment. I had an appointment and only waited 15 min MAX which is the fastest I have been taken care of in a doc office tbh. I thought the front desk staff were welcoming, kind and discreet and professional. Props to marisela (maybe marissa, I can’t remember) I also want to give a shout out to the physicians assistant, Angelina for being informative and for answering all my questions and concerns with ease and a shout out to NP, Joann for being friendly, knowledgeable, listening attentively to my questions and concerns. Will be returning for my BC follow up.

Unfortunately now I understand why people get to agitated when it comes to visiting PP.
I came in for a refill of my BC pills, my appointment was at 11:50AM and I made it there about two minutes late (finding parking was a struggle, again). I went to the front desk to check in and the lady was just speaking so loudly, like she was asking confidential questions as if she was screaming them, I’m pretty sure everyone in the PACKED waiting room heard her. After sitting down, I ended up getting called in like 30 minutes later. I understand the service is free (for certain people), but I was literally only there for a refill… it should not take 30 MINUTES to grab a brown paper bag, unlock their cabinets and load the bag up with pills. It’s honestly not that hard and I would’ve done it myself if patients/​customers were allowed to. When I FINALLY got called in, I was only in there for about 5 – 10 minutes. The doctor gave me my pills and sent me off. Why did I have to wait such a long amount of time for something that literally only lasted 10 minutes? It would’ve been 5 minutes but I ended up asking her a few questions, but still, I was in and out of there faster than when I was waiting.
Oh and also, it’s really awkward when the nurses/​practitioners/​doctors go up to an individual and ask them, «are you Alex? No? *goes to the next person sitting next to them* Are you Alex?» That’s not very professional, if anything it’s weird and a waste of time… just call out the person’s name and get the show moving, please.

If I could give zero stars I would.
Such a bad facility… PPH customer service at all facilities aren’t the best. It was pretty bad here though. The front desk look rude and are irritated. The duration of my appointment took me 2 HOURS so clear your schedule (and still counting). They awkwardly walk up to you and ask if your «insert name» versus other PPH just call the name out loud. Which works much more efficient and is less awkward. There is two sides of it which I feel don’t communicate. After I was seen on one. They sent me in the waiting room saying the other side will give me my medicine. The other side took an hour to give me medicine. Honestly, CLEAR YOUR SCHEDULE, BRING A BOOK, or just AVOID this place!!!

You better clear off your schedule if you plan on making an appt here. My appt was at 2:10. It is now 5pm and I still have not seen a doctor! This is a ridiculous wait. They have called me in and placed me in a room… That was about 45 mins ago. I actually think they forgot about me. Next time, i’m just going to go to a regular doctor’s office with my private insurance. I liked PP because they give a whole year’s prescription unlike my doctor who kept giving me 3 months and kept having me come back for a new prescription. It took me about 5 mins to write this review. I am practically naked with nothing but a cheap sheet to cover (getting a pap smear), cold, and i really need to use the restroom. This is human torture. Pretty sure they forgot about me.

It may take forever but hey its free! Service is slow but gotta respect each patients time with medical assistant and doctor. This one is better then Mountain View location. Also this place is cleaner. I am grateful for the services that I was able to receive. I will be back here again if needed.

I’ve been coming to PP for years now and I’ve never had a negative experience. I’ve only been to this location twice, I’ve just recently moved to San Jose and I was looking for alternatives to taking the pill. The people who work here are very nice and are knowledgeable but the time you wait to see a doctor is atrocious. On both occasions I’ve had to wait well past my appointment time to see someone. This wouldn’t normally bother me so much had I not just wasted almost 2 hours to be sitting in a room waiting to see a doctor that no one can seem to find. There’s really no excuse for this. I told the woman who took my vitals that I had a class at 3 and that I didn’t need to wait for the «specific physician» to be seen as she kept insisting on. It took me 45 minutes after my appointment just for them to call me up. It doesn’t make sense to book someone for an 11:50 appointment and keep them waiting until 1:20. They’re skills in customer service do not make up for the time you’re kept waiting.

I made an appointment 3 days ahead of time. I came 15 mins before my appointment and I’ve been waiting for more than an hour. They had people that had no appointments go ahead of me. So I left without getting my quick check up. Thanks planned parent hood. Unprofessional.

What a horrible place this is. Front desk staff seems like they hate their jobs and don’t even look at you.
I was here to take one shot only and l had to wait 2 hours for it when the place was not even crowded
I would give zero stars if I could
PP in mountain view is way much better.

Never thought I would be leaving a review for a Planned Parenthood clinic… I couldn’t not review this place after today’s visit. The staff here are so sweet and accommodating. Not sure why there are so many negative reviews. I just stopped by to grab something and was in and out in a jiffy!

Horrible service what is the point of making an appointment a week prior if the wait is still as long as a walk in this is ridiculous. I check in 15 min before my scheduled appt like they asked me too. And after 30 min wait tell tell me their an hour bahind fml fuck this place im way beyond furious

What’s the point of making an appointment here? They are SLOW. There’s been numerous times I’ve showed up for an appointment and watched another patient with the same appointment time as me, come in after, be seen by a physician and walk out. I don’t understand how their system works.

I came here for Women’s Wellness Check. Overall I thought my visit was fair/​good, but what made it stand out greatly for me was a super sweet and caring medical assistant (not sure?). I wish I remembered her name, she helped me feel comfortable and was amazingly sweet. I truly felt cared for and as if she were looking out for my best interest. She made sure all my concerns would be answered by the doctor.
The doctor was OK — she addressed all my needs and had an alright attitude. Can’t complain.
JUST NOTE: the wait is long. Regardless if you have an appointment. My appointment was at 1:20 I did not get seen until 2:45 and did not leave the office until 4:15. So if you’re not up for waiting long, do not come. **bring snacks in case you are.

This clinic does not even deserve a star. It’s upsetting when you make an appointment for something as simple as a birth control refill, but end up having to wait 2.5 hours for the nurse to toss you a brown paper bag with none of the extras you had asked for. I’m never coming back. This place is messy, unorganized, uninviting, and it’s a slap in the face when you see the manager canoodling with other staff instead if diligently working hard to get you the services you need.

It is the second time I come here and today I had a very bad service from desk ladies.
They should really change their jobs!!!
I will never come back again!

I came here for my pregnancy because it’s all my insurance would allow. This was a few years ago, but doing this now since I didn’t have Unilocal back then.
I’m not sure how my doctor became a doctor. I thought you had to go to school and LEARN how to be a doctor. I had abdominal pain throughout my pregnancy, my urine was green, and it gave me aches when I’d pee. Yeah it’s gross but that’s what happens when you have a UTI that your doctor failed to mention. I had an UTI my whole pregnancy, without anyone mentioning it.
My nurse there asked me the same questions over and over, it didn’t seem like she knew the answers to what questions I had either.
I give this place a low score because it never seemed like they knew what they were doing. I would never get treatment from a planned parenthood again.

Despite all the negative reviews, this is the only PP location I like and feel comfortable going to. It is much more bigger and less intimidating when you walk in. The waiting room is much bigger and has plenty of seats. PP is always crowded and busy.
It’s recommended to make an appointment ahead of time. Walk-​ins are always welcomed but you’re almost not guaranteed to be seen or have to wait hours to even be seen.
The wait can be long despite having an appointment but at least you’re guaranteed to be seen.
I’ve never really had a problem with the staff here. The MA’s were really nice as well as the front desk. I’ve also had my first Pap smear here, which I was afraid to do but the nurse really put me at ease and explained the whole process to me.
At the other locations the staff were not as welcoming and were very condescending or unprofessional and also intimidating.
Limited parking spots in the parking lot as well.

I’ll second the Unilocaler’s comments from ³⁄₂₆ regarding the unhappy front desk staff. Crappy, low-​tier service, exacerbated by a commonplace lack of articulacy and sense of intelligence. PP should implement a filter for such incompetency within the hiring criteria.
The care is substandard at best. You’re only allotted a maximum of two health complaints per visit, so if you suffer from a host of ailments miserably plaguing your body, good luck! Appointments are usually scheduled 4 – 6 weeks in advance. You have an issue that requires prompt care, or need a simple immunization? Too bad, get in line!
In my last physical, I was attended by Dr. Saaed. Not the best bedside manner, and conveying health concerns are a chore. She rushes you through your appointment, and since she sees so many patients, forget about her remembering who you are, ever. Needless to say, I did not return after that experience.
Beware of the pro-​life weirdos loitering around the rear parking lot entrances.
With all of that said, I’m not at all impressed with these recent boilerplate responses to Unilocal reviews. That’s all they are. Cue-​card quality.

I do see why people give this place bad reviews but luckily, each time I come here it has always been a pleasant experience.
I love this facility. The MA’s that have always helped me were very nice and professional. There has NEVER been a time I felt uncomfortable to ask questions.
I came in about 10 minutes before my appointment and got called in exactly at my slotted time. My Visit took about 20 minutes and they hooked me up with 6 packs of birth control pills for free from the Family Care Pact. (Note: I use to pay for my pills out-​of-​pocket until I quit my job to go back to school again.)
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I tend to observe people’s gestures, acts, and how they talk and SOME MA’s here need to be a little more professional. I saw two MA’s gossiping about a patient sitting in the waiting room. Where is your HIPPAA act ladies!!! Another obeservation I saw was that there were two young ladies in the waiting room and coincidently both their names were «Hannah.» One of the MA’s only called «Hannah» and one stood up and went it, the other probably didnt hear. Come to find out that the MA made a mistake and didn’t check proper identification and took the wrong girl in. Luckily, the other «Hannah» inquired about her appt. And the another MA informed the MA helping «Hannah» that she took in the wrong girl.
Everybody is not perfect but… c’mon what if one pt. Needed some testing done and the other needed contraceptives? No bueno.

First of all, the stigma that comes with the Planned Parenthood name needs to go.
Planned Parenthood is not «abortion central», they also provide a number of services such pap smears, STD testing, and even your average everyday check ups provided at affordable prices for those who cannot afford insurance or those on government run insurance companies (Medi-​cal, Family Pact, etc.)
I’d read the horror stories, seen the protestors outside, and watched the movies so I was expecting some horrific confrontation to happen outside. To my surprise (disappointment) there was no one outside and I parked in the lot in back of the building with ease. The entrance is the two glass doors just up the steps in the back.
There was no one else in the waiting room when I arrived for my appointment. I stepped up to the check in nurses behind the glass (kind of difficult to hear from behind the glass) and waited a few short minutes in the clean waiting room before being called back.
I went in for a routine birth control refill and as it was my first visit, they had to ask a bunch of questions about family history, allergies, the usual medical jargon you get at any other doctor’s office. As I had just gotten on Medi-​cal and wasn’t sure where to go, the nurses helped set me up with another appointment there for a general check up. Everyone I spoke with was very kind and professional. I was told that the doctors were on lunch and they would see me at 2 with everyone else that had arrived during their lunch break. My appointment was at 12:45 and I wasn’t finished talking to the nurses until about 1:30 so I didn’t mind waiting a tad longer.
They waiting room was relatively full when I went back out and at 2 exactly they began calling patients in one by one. Around 2:30 I was called in, seen, and given my birth control pills right there. As someone not accustomed to having insurance, this was all a nice experience and all for free to boot!
I highly recommend this facility and its staff!