Poly Cleaners II

I HATE, when businesses advertise one thing and then do something else… The signs say $ 1.95 per shirt… ummmm so yea… why did I just get charged $ 5. and there it was…” special shirt.” Wow! I will not be back…

Dropped off some dress shirts to dry clean, they were ready the next day. Great job, even got a stain out for free.

All of the signs say $ 1.95 per shirt, She charged me $ 4 per shirt… $ 40 for 10 shirts. That is unheard of. I won’t be coming back here.

I was told $ 1.50 for a pressed shirt and $ 1.95 for a dried cleaning. Took 5 shirts in and got a bill for $ 14. She told me that 2 shirts needed special pressing., At my other cleaners, these 2 shirts only cost a dollar $ 1.50. I will not be going back here

The owner is really sweet! I use this place for dry cleaning but also for alterations off my clothes! If you need something done by tomorrow tell her she always try to make it happen

This is my dry cleaner! The owner, Michelle is so sweet! If it’s not done right, it’s done again until it’s right. I started going there because it’s close to where I live, but I’m glad I found them!

Great location. HOWEVER the owner tore my skirt when trying to take out a stain. What was worst was she kept saying it was already there and that I did it. Dishonest. Never going there again.

The place does decent work with a reasonable turn around, the problem is Michelle being a single mom has to leave often and doesn’t make it back in the times stated, I have often found myself waiting 15 to 30 additional minutes past when she is supposed to return. Today I went during hours she was supposed to be present and no one was around, tired of wasting time and gas, looking for a new dry cleaners starting today.

I had an awesome experience here. I brought in a wool coat thats backside was pretty much covered in red wine (which most cleaners refuse to accept, because of the delicacy of the material). The lady at the front assured me that she would do her very best to take the stain out. And sure enough she got it out! Thank you Poly Cleaners.

I Dont get all the negative reviews, but as for me I always had a great experience here. The front lady Michelle is soo nice and generous. I have been coming here for years and my clothes always comes out fresh and pressed. She has always been ontime with my clothes. The price is fair. You wont be disappointed coming here. Trust me. And thanks for your hard work Mitchell.

This is my «go to» place for dry cleaning and tailoring. Mainly I go here because it’s close to work but also because the tailoring isn’t bad. The seamstress has done a great job on a lot of my pants and dresses.
The big negative here is that the «changing area» is a place where u pull a curtain around u in the corner of the front room. You end up changing between the wall and the couch next to the entryway! It feels really strange changing there but I guess I’m in and out fairly quickly so I could do without it being fancy.
Michelle, the employee there is also super sweet and will tell you honestly if something looks fine and doesn’t need tailoring or if something shouldn’t be dry cleaned. I respect that kind of honesty.

I brought in a wingtip shirt to this place last year.
When the time came to pick it up, I waited as the lady at the counter spoke to her friend for about fifteen minutes. I overlooked this annoyance and proceeded to pick up my dry cleaning after which the lady was pretty polite.
Only after I got home did I realize that they had obviously never seen a wingtip collared shirt before.
They pressed out the creases on the collar until they somewhat layed flat and now the shirt is completely ruined.
This shirt had only been worn once and it was already destroyed thanks to these amateurs.
DO NOT BRING YOUR CLOTHES HERE

I walked in January 2009 with a few things to be dry-​cleaned: wool sweater, silk tie, and a pair of suede gloves. Not an atypical or difficult order to get cleaned, right?
I was told that they didn’t have the right things to clean the suede gloves. So they cleaned my sweater and tie, and I got those back within a few days. They said they had to send out the gloves to another place for cleaning and that it would take A FEW WEEKS TO A MONTH.
I called them a few times and asked about the status of gloves. They said THEY COULDN’T FIND THEM. They said they would charge me for the whole order once I got the gloves.
Fast forward 11 MONTHS LATER to December. I finally get a call saying they found my gloves. I go to pick them up, they want $ 22 for the whole order. I tell them waiting 11 months is ridiculous and I deserve to get a discount. I think offering $ 11 or 50% off is reasonable after waiting 11 months. The lady working there said she wouldn’t give me a discount and claimed to call me months earlier that the gloves were ready. B, S.
Horrible customer service gets 1 star from me. I will not give them business again.

I’m one to give people a few chances to prove themselves. Sadly, this establishment did prove themselves, prooved themselves poorly that is! The first couple of times I took my garmets, things went rather smoothly and yes the prices are reasonable and the staff friendly. About the third or fourth time, I went to pick up my clothes the day I was instructed to. Not all of my clothes were ready. I had to return twice after that to get the rest of my garmets. The female employee kept casually saying, «Oh come back in two hours, Come back tomorrow». It appears the staff does not understand customers should not have to accomodate to them. I tried them once more, I asked for the total amount I’d be charged when I dropped my clothing off. When I returned to pick up my clothes, the amount was more. She explained my blouse was really a dress. A dress maybe for a ten-​year old girl!
The last straw was when my bf went to have his new brand-​name jeans altered. He returned to pick up his jeans and shockingly they were missing. The same staff woman told him to come back over and over again until they found them. She did not have the common sense to call him once they did find them. Furthermore, the jeans were altered incorrectly. She had to re-​alter them and charged him for her mistake!
Overall the staff here are very unprofessional, irresponsible, and are not on the side of their customers.

Perhaps they just like us here because we’ve never had poor experiences of Poly Cleaners like the other reviewers. I could say that I get the Vietnamese hookups but most people think I don’t even look Vietnamese… but I digress :)
I first came to Poly Cleaners because it was the closest place to our apt but the bf has become quite a regular with his dress shirts and slacks. All our items come back well spot treated, pressed, and cleaned. Yes, depending on the fabrics, the price may go up from one shirt to the next– but I don’t think that’s too different from other cleaners (or what we did when my family owned dry cleaners).
Plus, the staff is always really nice to us when we come in and always greets the bf with «Hello my friend!» C’mon now, with a greeting like that, you know it’s going to put a smile on your face! :)

I can’t believe I keep walking into this place. Okay, there’s a sign outside that says 1.75 a shirt or something ridiculously cheap like that. So my husband took a work shirt there, got it cleaned, and then they charged like six bucks when he picked it up. He was like, «what’s up? The sign says $ 1.75» and the guy said they charged more because it was a very nice shirt, very expensive shirt. Seriously, this was a plain, white cotton shirt. Not only that, my husband bought it for about $ 8 at a thrift store. But then, they had his shirt, so he had to pay.
I took our down duvet there and asked how much. The woman told me $ 75. I don’t know what the standard is, but that seemed high to me so I didn’t leave it there.
Here’s the clincher though. I had a new outfit that I had ordered online from India. It was a nice silk shalwar kameez, and I didn’t really trust myself to iron it, so I took it there and asked them to steam the wrinkles out. Having been privy to their shady shadiness, I asked how much it would cost before leaving it. I needed it the same day, so I did expect a little bit of a premium. But to me, steaming wrinkles out in a day is worth about $ 15, MAXIMUM. You will not guess, you Cannot guess how much she quoted me.
She said $ 100.
One Hundred Dollars!
I don’t think my jaw has ever literally dropped before that moment. I said, no no, that I didn’t want it cleaned, just steamed with the little steamy steam hand-​held thing. She said she knew, but that the outfit was so nice and I needed it same day. She said she would call and see if she could score me a deal. She made a phone call to some man, who approved a discount for $ 80 instead. Que?
I told her I had the wrinkles steamed out of my damned *wedding dress* for $ 12 at another dry cleaner. She said same day was very expensive. I say Poly Cleaners II is run by crooks! Too bad it’s about 50 steps from my house and there’s not a chance of my going there again.

I used to go to this dry cleaners regularly since it was only 2 blocks from my apt.
UNTIL. I had them do my fluff and fold. The first thing I noticed that really bothered me was that they had thrown the lint from the washing machine into my bag of clean clothes. Somehow the lint had gotten on every item of clothes that were just washed. For weeks I was picking disgusting grey lint from my t-​shirts, socks, underwear, sheets… But, I thought that was forgiveable.
The next time I bring in my laundry, I had a brand spankin new beige camisole and matching cardigan. I get the cardigan back and it looks great. I get the camisole back and its white. Not beige. Its now white. Apparently they had decided to throw it in with my whites and bleach it. So I bring it back to the drycleaners and confront the manager. I told him this was a brand new camisole that cost me $ 20 and ordinarily I wouldn’t be such a pain, but it was new — I even offered to show him the receipt. I told him that I suspected that they had accidently bleached it with my whites and would he mind reimbursing me.
Even though I had been dropping off clothes at that cleaners religiously, he decided to throw it all away by 1) refusing to even tell the owner about the problem and 2) told me I was lying to him about the tank top
Clearly, he’s never heard of customer service. I’ve never been back since.

If there was a negative start I would give it to this cleaners. First of all, I like my clothes clean and pressed, but I also like a bargain, that’s what led me to the Poly Cleaners. The first few times I went here, everything was fine and the prices were great.
Then I started coming in. and the male manager (I only ever saw 2 people there) would go in the back to get my things and take a suspiciously long time. He would pop his head back over and ask me what were the items, and what color. The first time I wasn’t worried, but after this happened 3 or so times in a row it became very uncomfortable as I scrambled to remember what clothes were in that heap.
Then I asked for a simple alteration, a zipper needed to be fixed on a dress. I came back in more than a week later on Friday, and he said it wasn’t ready, but offered to bring the item to my house in an hour. (I lived pretty close by) He took my phone number and assured me it wouldn’t be that long before the woman who does his alterations came by. So I went home and waited for 3 hours but he never showed.
The next day I went in and he handed me the dress inside a plastic bag. As I had wanted to wear the dress the day before, I let it sit around for a week before I took it out to wear it. low and behold the zipper was still broken.
The next day I went back and he challenged me, saying I had gone to another cleaners, and was now blaming him for the faulty alterations. I told him I wasn’t cheating on him and his cleaners, and I would pay to get it fixed (again) but he called me a liar. I had been going to this cleaners for at least 6 months, showing up almost weekly.
Yet the fact he called me out as a liar, after he had volunteered to bring the dress to my house was the last straw. They’ll never get my business again, I should just be glad they never lost my clothes.

I second the wallet-​friendliness of this place. I love Poly Cleaners II! The owner is a nice Vietnamese man who is always friendly and helpful. I usually bring in a couple bags of dry cleaning at once because I’m the kind of guy who waits until it’s absolutely necessary to get my cleaning done. And I pay about half of what I used to at another location. I brought in some canvas shoes that were stained with Hurricane juice (after a Mardi Gras party) and the owner said he would try to clean them. After returning them to me spotless, he cringed when he asked for $ 15 for the cleaning. I was expecting a lot more than that!

You get a lot of bang for your buck! Very inexpensive … last time I paid $ 36 for a suit, 2 blouses, a skirt, and a coat. They take great care of your clothes, making sure they are pressed well and stains are taken out. I’ve even brought satin evening purses with wine stains to get cleaned. My only critique is that once or twice (out of the 20+ times I’ve gone to them) my clothes were not ready until later on in the day or the day after.