Precision Tune Auto Care San Jose – Midtown Village

Friendly and quick service w/​good honest prices. Thank you!

Every time I come here they have been helpful. They are pretty busy too so make an appointment.

Been going here every now and then for an oil change since its very close to work. No complains.

John please do something about Sherwin. He kept interrupting me and asked me way too many personal questions that had nothing to do with my car, I might as well hand him a hard-​cover copy of my biography. Then, he asked me questions and talked over me right I answered* several times. Honestly I get the feeling he just got a kick out of it, I have no idea why though. Have respect for your customers Sherwin the customers are partly responsible for Your paycheck
Other than Sherwin’s attitude problem, the actual work on the car seemed good

NO! NO! NO!!! Don’t pinch pennies by coming here! Horrible place with dishonest workers! I’m not the type of person to write bad reviews. John’s remark below is a LIE. I hope he gets fired for being so incompetent. NEVER AGAIN!!! We got our car back with a huge scrape and chipped paint! My fiancé and I came here to get a 30k maintenance on her 2013 Lexus because it had some decent reviews for simple maintenance at a good price. We left the car for a few hours and came back to pick it up and noticed a brand new scrape on the rear fender. We could see the fresh new scrape as plain as day as we pulled up to it. I asked the worker who was still sitting in the car what happened and he had the audacity to tell me it was like that when we dropped it off. I went in and spoke to the manager, John, who said it was already there too, but he’d review the cameras to see what happened. 20 minutes later, John said it didn’t happen there and that his security system didn’t have fast forward capability so if I wanted to review it if have to sit there for hours. I asked to see the recording, but he said he told me again that he can’t fast forward or rewind and that we can come back with a flash drive and he’d load the recording. He said he noticed the scrape when the car was lifted and said the only thing the camera might show is him wiping the scrape because it’s such a nice car and he felt bad that it had a scrape. Really? We contacted the police who came out and helped us with a hit and run case and John also told them he’d give us the recording. We were pretty upset at the poor professionalism Precision Tune displayed by lying to our faces about their accident. My fiancé contacted her insurance and they are now working on this for us. I called John and asked him if I can come by and get the recording and he said no and that he’s only going to work with the insurance company. Sounds very suspicious to me. Just fess up and pay for the damage you caused! Oh and thanks for the 10% discount off of $ 280. That $ 28 will go a long ways toward our $ 500 deductible that was your fault. Horrible customer service! Never again! John is a liar and whoever owns this place is also a poor professional to not contact us. This business is GARBAGE! The principal of the matter is more important than the money we’re out.

Reccomended for anyone looking for a honest auto repair shop. Can’t complain. John knows his stuff. Excellent service today, will be coming back! Friendly staff.

John did a great on my 2006 Audi A4. He did alignment. I will definitely come back. Price was fair. Great customer service.

Not the same place it used to be

My car battery died for the secondary time that day in the Walgreens parking lot which is the adjacent business to this place. They would not drive to the adjacent parking lot to jump my car so I could drive it 25 ft for them to replace the battery. Since I had to spend the money to get it jumped I took it to my regular mechanic.

If you want to get a front end alignment for your car, this is the best place there is. Look no further.
Competence, good appointment keeping and great prices.
Thank you.

No No No,
Please do not try and belittle my review by responding to my comment on Unilocal.
Management 101: apologize and offer a solution by taking accountability for your mistake, NOT accuse the guest of being incorrect???
I called the establishment for the EXACT reason of getting the proper pricing. I called and gave your associate the make and model of my car and asked for a quote. He took the time to look it up in the system and ran my specs through the computer so that he could provide me with one. After he quoted me I drove down and explained that I had spoke to him over the phone and suddenly the price had changed!
I did not storm out, I just said ‘Thats alright, thanks anyways’ and left please do not lie about my actions :)
This place isn’t trustworthy, trying to nickel and dime customers over a standard oil change?
****SAVE YOURSELF THE TROUBLE, there are PLENTY of oil-​change shops around the area, see my reviews! a few San Jose locations even provide free car washes also!

My first time here for an oil change. I came in without an appointment but they were able to fit me in. Friendly and helpful! I’ll call ahead next time, but I didn’t mind waiting since the waiting area was comfortable.

Came by to get an oil change and ended up having to do other work done. Glad I did. Harrison explained that my transmission fluid needed to be drained and replaced. So I spent more, but I’m hoping it will prolong the life of my car.

I have been going to Precision on San Carlos for years & have always found them to be honest & skilled. Unfortunately, my most recent experience with them was so bad that I will not be returning. The short version is that Precision gave me false information & tried to scare me into getting $ 600 worth of brake work. In addition, one of my rear brakes was not reassembled correctly & I was sent home with a potentially dangerous vehicle. (SEE ³⁄₁₂ UPDATE AT BOTTOM).
Here’s the story: October of 2012, AFTER new management took over, Precision on San Carlos replaced my rear brake shoes & machined the drums, along with some other maintenance on the brakes. Fine. No problems since. The staff were a little abrupt & rushed but the work seemed to be of good quality.
After moving to south San Jose, I had the brakes inspected at the Monterey Hwy Precision location because it was closer to home (I believe the two locations are owned and operated completely independently, so I don’t expect one to take responsibility for the work of the other). No problems were found with the rear brakes, but front brake pads were replaced, rotors were machined, & calipers were lubricated.
September 2014: At Precision on San Carlos, I requested a brake inspection because the brakes were squeaking. No problems found at that time & I have not had any additional work on the brakes since.
Since September, squeaking has been getting worse, so when I went to Precision on San Carlos this week for some minor maintenance, I requested another brake inspection.
This time, I was told that both the front & rear brakes needed work. Specifically, I was told that whoever put the rear brake pads on last time did a «bad» job & as a result, «deep gouges» had been made by the pads on the drums. I know little about brakes, so when the employee showed me marks on the shoes & drums & said those were the gouges, I took him at his word. He said I would need new front & rear pads, as well as new rear drums, & that the front drums would need to be machined, all for $ 635. I didn’t have time to get the work done that day, so I made an appointment for the next morning. I was told the brakes were «adjusted» to reduce the squeaking, but I had told Precision 3 times that I had to leave by 9am (got there when they opened at 8am & was told it would be about 30 – 45 minutes) and it was already 9:35 & I was going to be late for work so I didn’t have time to ask what «adjusted» meant.
I reviewed my records & realized that it was actually this precision location that had done the «bad» install of the rear brakes & since inspected the brakes & found no problems. I brought this to the attention of the staff at Precision. The staff member then said, well, it’s not really that the install was «bad,» the brake pad material used was just too «hard.» Upon my request, Precision offered to comp me for the cost of the rear drums and pads. New quote w/​tax $ 350. I felt this was fair, but decided to get a 2^nd opinion from a long-​time certified mechanic friend who I know well and trust. My friend was busy and couldn’t inspect the brakes for a few days, which is why I originally went to Precision.
My friend found that there were no «deep gouges» or even minor gouges on the drums or anywhere that would affect the function and safety of the brakes, the brake pads are fine & likely have another year to 1.5 years left on them, & ONE OF THE REAR BRAKE SHOES WAS NOT PROPERLY SEATED INTO THE WHEEL CYLINDER NOTCH, meaning that when I was depressing the brake pedal, the brake was not even applying pressure to the drum to stop the car! & it’s not like the shoe/​cylinder connection is difficult to see during a basic brake inspection – when pointed out it was clearly visible to me even as a lay person & should have been obvious to anyone with training in brake inspections. Photos (3/​14-​note slight tear of rubber seal on wheel cylinder, suggesting brake was misaligned when applied before my mechanic did anything):
Because the staff at Precision was friendly, seemed to care about doing good work, & agreed to comp me for parts, I was NOT going to write a review – everyone makes mistakes & Precision seemed to be trying to right its mistake. However, after having my friend find that NONE of the recommended work was needed & Precision had left my car in a dangerous condition, I decided I needed to say something. I don’t like giving businesses bad reviews, especially when the business has served me so well in the past, but this time the problems were just too serious.
³⁄₁₂ UPDATE: John at Precision called me today. The convo was amicable, & he did apologize & offer to right the situation, which I appreciate. I declined-​my mechanic took care of it already. Per John, the shoe was NOT misaligned when I left Precision. I only know what my mechanic showed me, so we had to leave it at that.
³⁄₁₄: My mechanic – professional, in business over 20 year

I’m not writing this review pertaining to car maintenance, I’m writing in regards to a major repair on my car. I brought my car in with a clutch problem, hard to shift and wouldn’t start properly and they recommended a total replacement of master/​slave cylinders, flywheel and clutch assembly, and since I needed the car for work I approved.
Get the car back and it drives fine for a few weeks but after the few weeks were up the car wouldn’t shift let alone let me put it into gear. Go back to the shop and it turns out that the bracket for the clutch pedal has a giant crack in it and will need to be repaired or replaced. The first clutch replacement that nearly cost a grand? Probably this new problem is what caused it in the first place and now I’m short about two grand for something that should have cost around 250.
Edit: I might have been a little harsh. The second time around with the welding they really cut the price down and only charges labor rates for repairing the clutch bracket.
A wrench was left inside the engine bay, my clutch pedal won’t line up with the button that allows me to turn the car on, the lever for popping the hood wont work anymore and one of my spark plug wires was disconnected and left like that.
Lesson learned, its probably okay to come here and get your oil changed, brakes done, and fluids checked out but for major repairs, steer clear.

Just had the oil change and it was great! Staff are very friendly and I love the free wifi in the lobby :)

My car and I are regulars at this location. From a regular oil change to complicated repairs. Everyone is always friendly and helpful. I appreciate that they take the time to check my vehicles history and make recommendations to prevent expensive repairs in the future. It is always a pleasant experience from the time I call to make the appointment to when I drive away with my car. They have taken my car in at a last minute notice for a repair, they understand how important our time is and how important our vehicles are for us as well. Thanks guys.

Very friendly staff (John the manager of the place was awesome) and you can just tell that they are not there to rip you off as the stereotype goes… The got the work done without any delay and were very professional.
I used a groupon/​livingsocial here and they took it without any problems… but I will be coming here even after my service card expires… Again, can’t say enough good things about this place. By the way, the site is very clean and professional. Without a doubt the place to go for Auto repair/​care if you are in San Jose!

This will now be my go to place since my prepaid maintenance on my car is up! They squeezed me in for an oil change a half hour before closing, but I wouldn’t mind staying a while. With A/​C, TV, soda machine, power outlets, and free wi-​fi in the lobby, waiting for my car next time will be no problem!
As most reviewers said, Harrison was super friendly and helpful. Even lending me a phone charger while I waited!

Precision Tune is now my go-​to place for auto care!
I first visited several months ago for an oil change based on its affordable price, location from my home, and high Unilocal reviews. My oil change was standard and the office itself was nice but the real star at this location is Harrison! After my oil change, I brought up that I was planning on replacing my front windshield, as it had a huge non-​repairable crack growing on the passenger side. He asked me how much I was going to be paying and told me he had a place that would save me about $ 80. He even called them up, put me on their schedule for that same day, and gave me directions!
Yesterday, my door handle broke completely off, making it impossible for me to exit out of the driver’s side of my car (at 13 years old and 200k+ miles, it’s been a bit of a rough year). First thing today, I called Harrison for a recommendation and he told me that he would be able to care of it today! Good to his word, I am no longer hopping over my center console to escape my car!
We even discussed my next minor repair (my stubborn window), which I’m sure I’ll be bringing to Harrison and the Precision Tune team some time later this year!