Prometric Testing Center

This star is for Augustine, who wouldn’t even let me bring in a super light down jacket into the testing room. Seriously, this thing weighs a few ounces and there is no way I could have hidden anything in it that would allow me to cheat. I understand that «rules are rules» even if they aren’t written very clearly and are clearly up to interpretation and BECAUSE of that, I would have gladly let the staff folk search the jacket thoroughly but they didn’t even want to accommodate with such a reasonable request. I know for a fact that if I went to a different test center with a different and less shitty «manager», I probably would have been allowed to take my jacket into the testing room.
Why even bother raising the room a few degrees (which did nothing, by the way) and disturb all the other test takers? It would be much less disruptive to just let me take the jacket in.
Thanks Augustine! Keep up the horrible work!

The inside of the building is nice, located in a quiet area. You need to go to the second floor and go to the end of the hall to find the suite. Only test takers usually go in to that suite, not sure if they’ll allow other people to hang around. Parking seems to be ample enough. First time here for my board exam, I had a smooth experience starting from locating the place, checking in with the nice efficient guy at the front desk, putting things away in my locker, using the nice restroom next to the suite, sitting in the waiting room for my name to be called, going into another room to be metal detected with fingerprints and signing in. Usually no heavy jackets are allowed. They do have water in the waiting room and peppermints. They’ll give you their tissues if you need any. I wore my thin cardigan in and placed it on my desk chair after feeling hot during the crazy exam. They have around 20 computers in each of the two rooms. Each desk is in its own cubicle which gives test takers their privacy and noise cancelling headphones. The keyboard and mouse were so dirty and sticky though. Please clean those! The prometric personnel will come into the room now and then to keep an eye out and they have a mic and cameras to catch potential miscreants. After you’re done or on a break, you need to sign and finger print every time. Will be going here for future tests!

I really liked it until they delayed my results without explanation not really at my fault.

Did Encounter a Rude guy at front Desk. Treating the test taker as Jail Inmate. Not a respectable place to be in and this guy do not deserve and do not suit for the spot.
Unfriendly staff. Rest all fine.
If any of you meet him, and face the same issue leave a message to help others. He is a chubby short guy with poor English.

I’ve been able to test at many other locations, and this one by far is really way below par. The staff, whilst seeming to be friendly, aren’t very accommodating. I’ve asked for minor accommodations when testing at other centers and if possible I’ve always been accommodated. This location is so set on always giving you the «No — sorry» type of answer. It makes the experience of testing (which already is stressful) even worse.
I can’t really say that they were good about anything (the company), especially since Prometric seems to have a stranglehold on proctoring exams… so then the only think I can assess is that it has to be the staff. Too bad.

The new location is located by all the tech-​company area on North and First street. It’s not hard to get to this testing center. You can either take 280 and 101 and it’s easy drive to get to this place.
This testing center is similar to other testing centers that I’ve been to. They have a small locker area so you can store your personal belonging. You will only received the key to open the lock after you check in at the front desk. After you check-​in, the staff members usually will ask you to read the instruction and all the prohibited thing to do and if you violate any of the restriction, your test may result to be disqualified.
Before getting into the test room, you will be scan by metal detector (hand-​held version) and they will ask you to pull your pockets in-​side-​out to check if you have any notes or item you placed in your pockets. Afterward, they will work you through the standard procedures then take you to your seat. Remember, you need to store all your personal belonging to the locker, otherwise may result a disqualification for your exam.
Staff members — Some of them are easy to talk to and some are rude. But end of the day, you’ll get your test done and leave. So don’t let the staff member ruin your day while having a test. But generally speaking, they are pretty chill and understandable.
*Once you step inside the testing room, you cannot remove any piece of your clothing. If so it might violate the restriction.

This was my first time taking an exam at a Prometric center and I was nervous, not just because of my (CPA) exam but because I’ve heard horror stories about these testing centers. I was bracing myself for DMV-​level of service, dingy desks, malfunctioning & low resolution computer screens but I was pleasantly surprised.
The testing center is situated inside a fairly new tech building (hello, Samsung!). The man at the front desk who was checking people in (dangit, forgot his name) was actually efficient and quite friendly! Apparently I printed out and brought the wrong paperwork, and before I could even start to freak out, he quickly and calmly told me that I could just pull it up on my phone.
It was a pretty chilly day outside but the temperature inside the testing room was just right.
I just wished they cleaned the keyboards and mice more often because they felt a little grubby, but not to the point that it was majorly distracting. Contrary to the stories I’ve heard, the bathroom down the hall had more than one stall and was clean.
Tips:
–They don’t allow you to wear outdoor jackets (ex: Uniqlo down jackets) inside the testing room, but you can leave it in your locker and wear a cardigan inside.
–It takes a good 2 – 3 minutes to sign out for breaks (even if you’re just going to your locker for a drink of water) since you sometimes have to flag the lady down to sign the binder and do your fingerprint again.
Overall, this will be my go-​to center for exams in the future! Please don’t come here so that I have more appointments to myself ;)

*New location — much different than the prior near Moorpark/​Saratoga. The old location was dated as it felt as if it was built in the 70’s.
–Now on First St. surrounded by tech companies hence a much more up to date feel.
–Plenty of parking.
–Using the prior location as a benchmark this place is a huge upgrade so 4 stars seems adequate.
*Located upstairs and there is a restroom around 10 feet away from thief suite. Another down the hall around the corner.
*Same set up as before — typical protocol for a proctored exam.
*No electronics, phone, tablet (for final note review) is allowed while inside Prometric.
**At cross section of Boneventure so I was able to visit my longtime pal from a (100 yards away) company I used to do a lot of business with prior to leaving to finish college at SDSU.