Public Storage

I just realized I sent it from the wrong account. So that you know I am a real person… lol
I have had a storage unit here for the past 2 years. Leah and her team are always so nice and helpful. I have even had to change units to a larger one and she took me to view a few units and even helped me plan where I could put items. She always goes above and beyond. She monitors the property and knows what is going on all the time. This place is always clean and safe. I trust this public storage with everything I own. If you are looking for a storage go see Leah!

Leah is awesome! Super friendly, explained everything perfectly and made the painful process of moving easier!

Just got a great deal on a 5×10 unit & excellent service by Juanita, be sure to asks for her when you are there. (This review was back in 2011)

A great place to rent storage. The staff is always helpful and on top of things. We rented from Leah, and dealt with her almost every time we went in over a year and a half. She was always helpful and pleasant. The facility was always clean, and Leah was good with dealing with a difficult family member for whom we rented the storage. She was tactful about letting us know there was a problem before things escalated, so we could deal with it. We needed to have them cut the lock when it was time to clean up and move out and Leah arranged for that quickly and efficiently. The location is very good, off a back street so it’s easy to get in and out of. We always got a print out when we made payments and were clearing things out. The only negative, not the staff’s fault, is the rent seemed to go up a couple of times a year (we had two units), but it was for a small amount.
I don’t know about security problems — we had two units, on two different rows, for more than a year and we never had anything stolen. The security seemed very good, cameras every where.
Highly recommend this Public Storage facility.

Great storage facility and staff! JACKIE and LEAH were amazingly friendly and helpful in getting us moved it ASAP. Great experience. I would recommend Public Storage to anyone needing storage.

Signed up for a one year promotional rate but had my rate increased after 6 months. After being given the run around over phone, I was informated that all rates are month to month and no rates are guaranteed regardless of what employees or ads might say.
So, buyer beware… they can increase your rate at any time for any reason even if you think you are on promotional pricing.
My rate is still better than market (for now), but I will look to move to a more ethical Company as soon as possible.

Thanks Leah for a smooth sign up process. I appreciate your professional service.

This public storage is GREAT! Best customer service ever! Leah and Juanita is so HELPFUL and goes beyond great customer service. Place is GREAT, SAFE, CLEAN, RELIABLE. Most recommended place for storage.

Leah! cant thank her enough! She is what the definition of customer service is. Im such an indecisive person, and she was there every step of the way to help me figure out what would be the best size and price of storage for my situation. Its nice to know some people actually do care and take their job serious these days at public storage. This was actually my last time giving public storage a shot at having my business do to prior situations that had happened. So, Public Storage, I think you owe Leah «SOMETHING» (maybe a percentage of my month bill) :) because if it wasn’t for her, you wouldn’t of had my business. She definitely got the «save» on this one.

Juanita set me up with a large storage unit and the price was right too. I’m able to zip in and out all day long, it’s convenient.

Rented a storage from an employee named Juanita and she was so helpful. She helped me get the perfect size storage to store my belonging. Thanks a lot Juanita

Currently using a small storage unit for my families outdoor activities gear (camping, skis, snowboards etc) & I can say this is a very clean property & the neighborhood spells SAFE! I do not see random people walking around that look like they do not belong there. The manager Leah was very helpful when I had an unexplained rental increase & she was able to get it all fixed & nothing further has come from it since.
So far so good

«Find a storage unit» has been on my To-​Do List for some time. Decided to walk in to find out basic info and Juanita was very helpful in answering my questions and going over costs. She even referred me to a neighboring Public Storage and checked their system to see if they had availability. After calling to ensure the unit was available, she set up an appointment for us to stop by (I say appt, but it was more of a heads up). She took me to see a unit and gave me the info I needed to sign up today.
I hope my experience continues to be positive, as some of the other Unilocalers have had a horrible time

@PublicStorage, #publicstoragesucks
We rented a small unit here as we were preparing for an open house and needed someplace to store some items. Within 2 days our entire unit was emptied by thieves. And, naturally, none of their security measures were helpful in the investigation.
And the required 3^rd party insurance company, Willis Storage Insurance? Forget about it, you must prove ownership with receipts for any amount of claim to be honored. Seems reasonable, but how much stuff in storage has documented ownership? This policy is essentially a shakedown since you can’t even opt out, which I would have done anyway.
Link to news about insurance issues with Willis and Public Storage scam:
The front desk, customer service employees were very helpful and friendly through this entire ordeal, but they are not empowered to reduce the frustration in any way. I requested a rental refund (pro-​rated even) since I was only in the unit for a day or so and their management refused.
If you like friendly front desk people, but are OK with worthless required insurance, OK with getting your stuff getting stolen, and OK with horrific customer service from «management,» this place is for you.
Thanks, @PublicStorage!

I don’t rent a storage unit myself but I just visited this location because I bought an awning off of a guy on craigslist. It is close to the movie drive-​ins and is electronically gated just like most storage places. This location seemed relatively clean and the peeps renting the storage are friendly since one of the guys even helped us out in putting the awning on the back of my truck. Right on! ;)

This facility is very nice, but the staff seems unable or unwilling to honor web reservations at the quoted online prices, despite quickly confirming reservations. This appears to be an issue with this specific site, not with Public Storage overall.
Despite reserving a climate controlled unit on the web at a discounted price, I got quite a lot of runaround here. My space was not held for me during the 7 day period the corporate office tells me it should have been, and the site management responses always differed from what Public Storage Corporate Customer Service told me.
After two in-​person visits and quite a lot of phone work, the district manager finally sorted things out for me, finding me a climate controlled storage unit at a different site that honored my reservation terms. Ultimately, Public Storage as a company stood by their reservation prices but I recommend avoiding this particular facility.