Public Storage

Stolen items. Filed police report and insurance report (the one they make you buy).
have heard absolutely nothing back. it is a scam. Bought their lock (17 dollars) someone cut through it and they didnt bother telling us, found out after paying 2 months on a broken into locker when we came to get our things. The locker door was caved in and looked like it had been smashed in when we first put our things there, it was replaced.
They ask what you have in there, supposedly for insurance, afterwards I realize it is to figure if it is worth breaking into.
My daughters locker (san jose state) was next to another student who had just found out when she was retrieving her things, that she was also burglarized.
They said they tried to contact us when they discovered the robbery, they did not. No emails. although they ask for your email. ONE phone call… with no voicemail saying what happened and maybe we should come down there. But they continued for 2 months to collect the rent of the locker, having not notifying us that there was NOTHING there anymore. WHAT?
The $ 1.00 first month thing they advertised, of course was not available when we went, not a surprise looking back. This is a scam. Period, avoid this place, that is why I am here today,
avoid alot of stress
and do not allow them to claim another victim.
scam scam scam…

I had a problem with my unit and the manager Julia was of great assistance. Best customer service I’ve had in a while.

I have had a unit here for several years. There has been a homeless lady in the unit next to mine. I pulled my mattress out of the unit after it had been stored in there well over 2 years and ended up with bed bugs. It was a complete nightmare! I went into the office and they knew about the homeless woman, they even knew her by name without looking up her unit #. I was told the bed bug problem was MY problem and probably came from my old apartment. Funny, cause I never saw a single bed bug or had a single bite from one before. After my extensive research on bed bugs, I found out that they cannot survive more than 2 years without a living host. I’m no expert, but I think the homeless woman hanging out and eating in the storage unit next door sounds like the perfect condition. I still have the unit because I am terrified of infesting my apartment again with bed bugs! I don’t even want to walk into my unit for fear of the bed bugs. Also, every time I show up to my unit the homeless woman is hanging out in her unit, yelling and cursing at herself, talking really vulgar. There are homeless people all along the secluded street leading to the storage facility. Very unsafe and dirty street, I do not feel safe driving to this facility. The facility is very clean inside and the staff is sometimes helpful, sometimes not so friendly. They require that you purchase a specific type of lock that they sell for $ 20. I found the exact same lock at Target for $ 12. The light inside my unit never works. I would not recommend this place.

Great customer service! Thank you so much! Osiris, Teresa & Katia you guys are the best! ^_^

The signs are misleading with the whole $ 1 thing, you’re forced into buying one of their official locks and their insurance, so $ 1 is actually $ 140 initial investment, and $ 120 each month thereafter. They aren’t very happy to help you with anything, there are no bathrooms or dumpsters available to customers, the property is overrun with homeless living there, and vandalism is very common. My locks, purchased from them for ‘better security’ were cut off by people numerous times. It’s one of the shadier parts of town. There is a bad mold and fungus problem, so anything you leave in there will start growing giant mushroom like things. Trust me, there are better places for less money where you won’t be treated like dirt as a customer.

The area is made me hesitant to go in. However I still proceeded to go in and I’m glad I did. The location looks very secure. The employee that helped me Julia was extremely helpful and patient with me answering my all questions and clearing my doubts of security due to the outside area. Now I have so much more space and I’m at ease knowing me belonging are safe !

I have occupied a storage space at this facility without incident for several years. Not too long ago, the manager of this establishment called me personally because he noticed the lock was missing on my unit. My belongings were still in place, but the lock had been removed. As I had not been out to my storage space in quite a while, it was clear that someone had cut the lock in preparation of purloining my belongings. Luckily, the manager was very good at his job! He noticed the missing lock right away, notified me, and helped me employ a much stronger lock on my unit. To my knowledge, none of my items are missing because of this individual. To some he may just have been doing what was expected of him, but in my opinion he did an excellent job in preventing theft. Because of him, I still have my family’s history and my childhood memories in place.

This location maliciously placed a Collection on my account 6 months after I closed at their location. It originally took them a month to refund me my final month’s fees, then they further decided to screw up by not telling Collections that my account was clear.
The District Manager, Melanie Bailey (408−245−1377), is by far the most unintelligent, unprofessional person I’ve ever dealt with. After dealing with her failures opening and closing the account, the Collections notice was the final straw.
The General Manager, Kevin Sanck (510−728−7400×115) proved even more inept after failing to stop the collections or do anything about this disastrous experience.
I’m currently considering filing a lawsuit for damages since they illegally damaged my credit report with an unfounded collections account. Seriously: stay away from this dump.

In comparison to other storage units, PS has the best prices I found… But watch out for the monthly insurance that is a ‘must have’ to purchase the units that is not included online.