RAL 24 Hour Locksmith

SUMMARY:
0 Stars if possible. Poor customer service and terrible on-​site experience with technician. Discrepancies with what was communicated to customer via phone vs. on-​site. Lack of full disclosure on price. Failed attempt at picking a hitch lock. Technician had a combative and argumentative persona and demeanor. Overall poor experience, bad business. A waste of time, money, and effort.
EXPERIENCE:
Office schedules 3:30 PM appointment, but technician arrives at 4:30 PM. Technician blames customer for lack of communication and late response.
Office tells customer that service fee was $ 10 + $ 25 for hitch pick. Technician assesses hitch and tells customer service fee is $ 15 + 150 for hitch pick. BIG DIFFERENCE! Customer is confused and tells technician otherwise.
Technician gets on phone with manager using foreign language and seems very irate. Hangs up phone and continues with task without resolution between manager and customer.
Technician attempts to pick hitch lock and fails. Customer ends up paying service fee. Incomplete task and service. Customer is not happy. Technician suggests customer to drill it themselves? Very unprofessional. Technician asks customer why hitch needs to be removed (this is representative of technician’s incompetence and lack of knowledge of what a hitch is).
Office fails to tell customer that hitch would need to be assessed to determine price in the first place. Otherwise customer would not have proceeded with business.
SUGGESTION:
PLEASE DO NOT USE THIS COMPANY!!! THERE ARE OTHER HIGHLY RATED, PROFESSIONAL, AND HONEST LOCKSMITH COMPANIES.
If you own or manage this company, please contact me on Unilocal.I will be happy to provide additional information about my experience. My experience contradicts your business specialties as described in Unilocal