Richard S Eng, MD & Karen Y Fann, DO

Had a horrible experience with scheduling. I called the office after a month waiting for CT scan referral to find out they did not send out the request at all due to paper loss?!! Finally got surgery authorization after 3 months, call the office to schedule surgery appointment to get a reply «We’ll call you back when we receive the authorization» not bother to look up my information. A month later, i called back to know they had the authorization all this time but didn’t bother to fax to the UCSF hospital and i’ll have to see a different doctor for my surgery. The scheduling person blame my insurance and says this is the «best» they can do. Wow!!! Now i am a week from my referral to be expired. I went to Dr. Eng since March 2015, and now still suffer with the same condition…

My dad had earwax build up in his left ear. Long waiting time and overbooked appointments. Dr. Eng was unfriendly and unpleasant. He did not explain the procedure to him. My dad was screaming and yelling but he did not comfort or explain how much longer the procedure will take. He provided one word answer in a rude manner when asked. We are not coming back to this office ever. There are many other doctors in San Jose area.

Dr. Eng was friendly and kind, which is what I like in a doctor. I had quite a bit of wax in my ears, and he removed it right away.

Very kind and caring staff! Dr Fann is amazing. My son had an adenoidectomy and tubes put in his ears when he was 2. Despite having to sit still and have his ears checked at every appointment for the past year and a half almost, (plus occasional hearing tests), he loves Dr Fann and her staff. I would highly recommend her to any friends. My son has not had an ear or sinus infection since his surgery!

Dr. Eng was nice enough but he couldn’t figure out why my ears were plugged, and recommended a very expensive procedure that had, at best, a 50% chance of working and might need to be repeated. When I did some research based on his (incorrect) diagnosis, I came up with some drops that I could try which would have cost next to nothing. He refused to let me try the drops, though he could not articulate why. I went to a different ENT and figured out that the diagnosis by Dr. Eng was completely wrong. Glad I didn’t waste any more time or money! Don’t bother.

This review is long overdue. My son went to see Dr. Fann when he was two years old because he would get sinus infections every year. Once she took his adnoids out, he stopped having sinus infections. He is 7 now and has not had another sinus infection. Thank you Dr. Fann!

I have a double ear infection. I went in to get checked they made me pay my full deductible plus 20% ended up costing me $ 238 for a 30 min visit just to prescribe me some antibiotics. Well I ran out and called the pharmacy they said my dr can refill my meds it’s up to him. Well the dr never called so I called and they told me I have to go back in! That’s bs the meds ain’t working they just want there insurance money for dr visit they don’t care if your better or not they just want $$$ I feel robbed of my $$$ time and am not feeling better thanks for robbing me and trying to take advantage of people who are in pain assholes!

Second visit here to get help with my cheek and omg this is the new year so I have to pay a deductible and the admin was going to charge me up the ass but Dr Fann was nice enough to give me a discount. She said that I need surgery and that she didn’t push me and that I can go to Stanford but I feel that I wasn’t sold so that I am going with her. Yes, I would recommend Unilocalers to see Dr Fann but their office isn’t state of the art but it is her kindness that I really like about her.

That is the worst receptionist in the world that i have been met. She ‘s so rule and not be patient listen to patient. I had a bad ear problem and tried to see the doctor right away. They did n’t help me and keep asking about insurance information. I gave 1 star for this place. Dont call them

The only reason I gave Dr. Ang one star is that there is no option for no stars. He is not thorough and will do random tests to bill your insurance. You will end up paying 100’s of dollars and you won’t even know until you get billed. This guy and company just want your money. DO NOT GO HERE. You have been warned. I don’t want you guys to get over billed for a 5 minute session!

Dr. Fann is extremely patient and kind. My daughter is very anxious at any doctor office and not very cooperative. She is the only ENT that has ever successfully been able to clean/​vacuum my daughters ear.
We’ve been coming to this office since November of 2013. All the office staff are delighted to see us when we visit. Being new this area, I really appreciate being so welcomed. It puts me and my daughter at ease.
I would highly recommend Dr. Fann, especially for children!

The only reason I am giving a four star is because my wait last time I was here was about 40 minutes. Hopefully it was a one time delay and not a regular phenomenon.
I came to see Dr. Karen Fann for allergy related issues. I like the doctor. She was very patient in listening to my ailment and minimal required medication. She advised for a 3 week follow up. Pleasant experience so far as far as the doctor goes.

Dr. Fann performed surgery on my palate to biopsy a mass (June 2012) and long story short, I now have a hole on the top of my mouth because it never closed up.
Post op, I kept coming back for follow up appointments and she just recommended giving it more time to heal. After 6 months, my insurance no longer covered these follow up visits so I stopped seeing her even though the hole hadn’t closed.
Then I went to see an ortho surgeon to get a second opinion. He said the mass was normal and also, he would not have taken it out if he saw it. I’ve gotten use to having the hole, but I have to live with it indefinitely now!

Because I had several problems with my ear, I had a referral to come see Dr. Karen Fann. I called to make an appointment and got to go the next day.
The receptionist was very friendly and pleasant to speak too.
Dr. Fann really knows her stuff and was able to help me with a problem with my ear. She is very friendly and very patient, willing to answer all the questions I had throughout the process and also at the end.
Overall, I highly recommend anyone in need of ENT to come to this location. I am very impressed with the service.

Dr. Eng is a compassionate and very well knowledgeable physician… I saw him a few weeks ago regarding some ear related issues and also got a hearing test. Everything went smoothly. I found him to be incredibly honest and easy to talk to. Would definitely recommend him to anyone requiring their most important ENT needs.

To lift my nasal passage, Dr. Eng recommended I put cut up pieces of pearl drink straws* in my nose. I found a better solution: nasal strips by Breathe Right. If you ever sought his consultation and received the same «education,» these nasal strips are a viable alternative.
*See previous review

Like the rating says, there are better ENT’s out there and if you would like to visit one that actually has people skills then you should probably avoid Dr. Eng. I am sure his credentials are excellent but if you don’t know how to interact with your patient’s and make them feel welcome and listen to their worries then you will probably not get many return visits. If you have no other choice then Dr. Eng is efficient, but if you would like a more pleasant doctor then you should go elsewhere.

My first and hopefully only visit to this office, not that I wouldn’t mind returning. but ya know, doctors are best avoided no matter how nice they are.
So, I hurt myself being rambunctious, and needed to make sure it wasn’t serious. After getting the nod from the Unilocal community, I came to Dr. Eng.
Sure the furniture and art is a little out dated, but all in all it’s clean and well ventilated. I really must commend the administration lady (I’m sad I didn’t get her name) for being so utterly forthright. It was refreshing. No flummery: upfront cost explanation, time expectations, and organized paperwork. Over the phone and in person, it was all exactly as she said it would be. Additionally, even in her hurried multitasking efficiency, she expressed empathy for my pain and reassured me by arming me with knowledge.
Dr. Eng was likewise as efficient and empathetic, maybe a little on the detached side but it’s probably because he’s been doing this so long that he knows precisely what he’s looking for. Also something I like in a doctor: not much coddling, straight to the source. He gave me the good news of «it’s not broken!» and a realistic understanding of what I’ll be experiencing for the next week or so.
I may be numb in the face, but I left with a smile anyway.

I’ve used Dr. Eng several times over the years. He is very friendly and always did a good job unplugging my ears. I don’t have insurance and he charged me $ 98. However the last time I went he hired a new doctor, Dr Fann. She is young, Asian, and pretty. She is very gentle and explains what and why she is doing while going through the procedure. She has very neat hand writing so I could follow her instructions easily.
The waiting room is spacious, clean and well kept. The receptionists aren’t friendly but aren’t mean either. I didn’t fill out my patient information form completely and they didn’t get on my case for it. But helped me filled in the critical areas.

So I was referred by my doctor as recommended by my dentist. I have a dull ache in my tooth and my dentist believes it is due to pressure in my sinuses. Unfortunately, Eng doesn’t think so and is having me get a second dentist’s opinion.
To see which tooth was hurting he used the end of a dental tool and tapped my teeth way to hard, it was jarring even on the ones that weren’t hurting! It’s been such a pain in the butt and my tooth still aches but I was prescribed Nasonex to hopefully help with my sinuses.
I did appreciate the fact that Eng offered to clean out my ears since I was there anyway. I’m traumatized forever and will never get that done just for the hell of it again. The sound freaked me out and my ear ached for a couple of days. At least he wanted to do something for my time and money right!?!