S & G Carpet and More

Great experience with the sales staff and quality workmanship from the installers. We worked with Luc W. from the Almaden store, who was very helpful with picking out the carpet and pad, including recommending purchasing «extra» carpet of the same die lot, in-​case we want to redo our high traffic areas in 5 or so years. They were also extremely accommodating with the installation since we were remodeling our second floor. Phase one was to install in 3 of our bedrooms, 1 bathroom, hallway and stairs and second phase was to complete our master bedroom and bath. They took «our» carpet back to their warehouse to store (at no extra charge) between the phases. To make things even better, S & G sharpened their pencil from the original quoted price.
All in all, great experience. Thanks Luc and S&G.
John and Kris D

Really enjoyed working with S&G store.
Prices were good and installers were great. Above and beyond, quick but perfection!

working with S&G was a great experience. They were flexible as we had to change our dates several times. They put in hardwood flooring and carpeting. Workers were courteous and very neat. Our sales person was very responsive. Only reason they didn’t get 5 stars was because they underestimated the time to complete our hardwood flooring from 2 days to 4 days.

Had a great experience with Mike B. when he came out for our complimentary measurement consult! He was knowledgable, punctual, and very helpful. Thank you!
We are replacing 2 bedroom carpets, one for our young kids and another for a guest room. We are looking for quality carpets that with last until they are off to college. Mike gave me peace of mind that we picked the right carpet for our home. Went with the Epic, a Shaw carpet.

We had laminate installed recently and we had a really good experience with S&G. From start to finish, they were professional, easy to work with, polite, punctual and our floor looks great. Luc and Mike were super helpful and always available to answer any questions or concerns. Couldn’t be happier.

We had all our hardwood floors done. Diana recommended a beautiful laminate floor. The installers were terrific, very professional, and completed the job on time. Even worked over the weekend. Could not be happier! Congrats to S&G.GREAT team!!!

Carpeted most of the house and put laminate in the office. The salesperson, Diana, was wonderful as was the estimator and the installers. The price was very reasonable and the end result was terrific. I highly recommend these folks. Jim

We had our carpet replaced in our living room, dining room, family room, two hallways and a large floating stair. Luc, our salesperson was very helpful and followed up on the job from sales to completion. The two man installation crew took 2 days to complete the job and they were very thorough. They did not rush and they did a high quality job. We had lots of furniture for them to move and the small extra fee was definitely worth it!
I highly recommend S&G Carpets and we will use them again.

We had a great sales experience with Wendy when we purchased our hardwood floors for our downstairs family room, living room and dining room. Wendy was very patient even though we went back multiple times to change our minds and check out multiple samples. Wendy was also able to work with us on pricing of the floors, and also the install costs where we were able to identify some savings by doing some of the work ourselves (moving furniture, baseboards). But otherwise, their crews can handle all the work if you desire. We found S&G’s pricing to be less than other competitors and they offer a wide selection.
The on site estimate was done very professionally and efficiently by Mike. And the install crew of Javier, Jesus and Marvin were very efficient and completed the work in only 2 days since we had done some of the prep work for them and will finish up the baseboards ourselves. Javier’s crew was very professional, courteous, and clean. We are very happy with our new hickory hardwood flooring and will go back to S&G when we’re ready to replace our carpet upstairs.

I had a great experience with S&G getting laminate installed throughout my home. Luc was very helpful both in pre-​sales and post-​sales support. Price was below average and service way above my expectations. He answered all my questions about laminate, providing research and confirming details about my selection (where made, emissions, etc.). He was readily available throughout the install and afterwards and very responsive. I had a minor hiccup with the baseboard, and he immediately addressed it by offering to replace with more expensive alternative but didn’t upcharge me.
The installation was done by Victor and was incredibly professional. He worked really hard, long hours and finished one day earlier than promised.
I wouldn’t hesitate to use S&G again. Thanks, Luc, Victor and crew!

I went to S and G carpet when I was ready to replace my 10 year old w/​w carpet. Stopped at the store on Almaden and was helped by Wendy to check out samples and different styles that met my needs. The onsite estimate was easy to arrange and they provided a detailed written quote for 2 options. They were great about meeting my schedule for the installation and provided a reminder phone call in advance of the scheduled install date.
On the day of the install, a 2-​man crew arrived on time and worked efficiently and professionally to move the furniture (I had agreed to pay extra so I would not have to move everything myself), remove the old carpet and pad and install the new. They cleaned up everything and put things back in place. A job well done and the carpet and pad are great! Highly recommend them for your flooring needs.

I purchased vinyl and carpet from S&G recently and have nothing but good things to say about my experience. The staff was extremely friendly and helpful, turn around and installation time was nice and short, and the floor looks great.
S&G’s price was lower than the local big box store’s quote, and the quality is quite a bit better too (when I compare the floor and installation job to a few friends who purchased flooring from Lowes).
Would definitely recommend S&G if you are looking for new flooring. Great people, great product. Thanks!!!

At the beginning we really liked them because the staff are really nice. The sales guy we went through is Ethan. He was nice and helpful when we first met him in the store. Later on there were so many communication issues between the sales, estimator and the installation staff. Ethan went on vacation and out of office twice without passing on the actions he needed to take for us. It took us one month already the floor still didn’t get fixed right. There are so many failures and every time something is missing. It’s been very frustrating experience.
Update: This person named Greg from their customer service team who is supposed to understand the issue and solve the issue for the customers. He is extremely rude. He showed absolutely no apology for the issues caused, time wasted and schedule delayed. He was yelling at me on the phone that it’s ridiculous to pay someone else a certain amount of money to fix the issue instead of letting them to finish the work. He said he sent someone today and can finish the work for you now, and yes I told him this is the second time they sent someone to the house without telling anybody and for sure we won’t be there to open the door for them. Frustrating…

****Big warning, once they made the sales, you are not welcomed. *****
if your transaction has no issue, I guess you are OK. Not for me.
First expression was good with our sales Shawna. However wrong size of vinyl was delivered and apparently they measured the place wrong. solution: they said «oh, you suppose to cut it and use the way it is», no, i don’t want a cut line on my kitchen floor. Isnt it common sense? waste my contractor’s one day job!
went in to store and complained, «oh, manager is not in», next day i was waiting for the phone call, not happening! called two times again… still not in, and no one can make decision.

September 4, 2014.
I am in the middle of the flooring replacement process with S&G Blossom Hill.
S&G cashed the substantial half down.
Old floor was removed Monday.
Installers were supposed to be here Thursday to start the installation. The installers were a no show. No call.
I called S&G and left a message. A call back from my sales rep explained that the installer cancelled since he did not know how to install Vinyl Plank. «They are scrambling to find an installer.»
The explanation did not have the ring of truth, since he new Monday that he was installing this product.
No update yet.
September 5, 2014.
OK, I admit it. My panties were slightly bunched up yesterday. + 1 star.
After calming down and getting over it, S&G is turning the situation around.
Installers are on site and we are all on the same page after laying out an example area.
September 8,
+ 1 more star.
The installers finished the floors late yesterday.
Baseboard is next.
Then I can move back in again.
Phew!
September 10^th.
Baseboard is finished.
Job complete.
I am satisfied.
Summary:
My expectation that the subcontractors would show up when they were scheduled was a bit high. S&G was pretty good about finding substitutes. Overall the ten day total job length wasn’t so bad. Sleeping in the camper in the driveway was an adventure.
One thing about Vinyl Plank. Plan on keeping the windows open for a few weeks. This stuff is off gassing plastic fumes like a wire extrusion coating factory.

I was remodelling my home early 2014 and had contracted with another company selling carpets which come after the famous m&M candy. Although they gave me a good price initially this first company failed to deliver carpets on time.
I contacted S&G carpet (I had the house measured a week ago) and they immediately were able to handle my situation. Patti is one of the greatest and kindest salesperson I have dealt with in the whole remodel project. She gave me choices on similar carpets, went over the details, and gave me an even better price. Installation was pretty much next day. The crew was awesome, they were on time and on schedule to finish the project. They even did my stairs the «hollywood» style which is tedious. They did a tremendous job on this order.
I will always recommend S&G carpet. See Patti when you are down there, she is a delight to work with. Everything worked out great.
10 stars…

Very good prices and selection for carpet. Good customer service as well. They try a little hard with too much talking and following you around the store (for my taste) but they’re very, very helpful and patient. Installer was fine.
As for wood floors, they mainly had engineered wood that isn’t meant to be refinished. Not really the place for solid wood. I had to explain why I wanted solid and what I knew about engineered, which irked me a bit.
Great choice for carpet though! Love my new very plush cozy carpet.

Had a laminate floor installed by S&G. The whole process from visiting the show room, getting the quote, measurements, scheduling and installing was smooth and efficient.
The installers did a great job, very professional and courteous.

Great «sales» experience. Fast install experience. Luckily I was there to see the subfloor as they were installing the carpet.
«Hey isn’t that area right there a problem?» I say.
«No.» the installer says. He just wants to work fast and furious
The floor is creaking immediately after install, and even louder months later. Repeated (and repeated and repeated) calls and visits to S&G get no response. All the sales people can say is «Your information is in the computer and the Install manager will contact you in a few days.»
September
October
November
I don’t believe an install manager exists.
My floor laughs at me every time I step on it–
«You believed them. Heh heh heh. Creak creak creak…»

I generally don’t enjoy home remodeling from the estimates, to the disruption and cleanup afterwards, but I have to admit that this experience was not so painful!
I emailed the website to set up a free estimate, the Almaden location promptly called within a day and we set up an appointment for Saturday morning. On the day of the actual estimate our estimator called me to let me know that he was there (but since there was no parking at my complex) he was parking a street down. I appreciated that he was on time, couldn’t find parking, but still called me to let me know he was going to be a few minutes late. He came in, I showed him the area that needed laminate and he quickly started the estimate process. The area was relatively small (300 sq. ft.) and he was done rather quickly. We discussed how to treat the floor underneath the carpet (cat pee) and we discussed how long it would take to do and how we would match the other laminate in the house. He took a piece leftover from the last laminate job (to match) and we would be in touch for quotes.
We went down the showroom to look at materials and get the quotes. The showroom is immense! We were happy they had already gotten out similar/​matching options (3 total). They had the exact match from our previous work and we were quoted a price. They ordered the material and we had to wait for them to come into the warehouse. I got a call within 5 days to schedule the installation.
The installation crew arrived at 9:30am worked straight through until 1pm. Came back at 2pm and finished the 300sq ft. installation by 4:30pm. It looked great! The guys were professional and courteous. It was so painless!!!
Overall the experience was fast, professional, prompt and easy. I would definitely use them again if I had to.