Safeway Home Grocery Delivery

Safeway delivery is pretty awful if you’re purchasing anything perishable. If you’re purchasing bottled or packaged items that can’t be bruised or rotten, you should be okay beyond the fact they overpack the paper bags to the point they give out.
The last three times I’ve had Safeway delivery, they have delivered bruised or rotten vegetables and fruit, bread that expired in 2 days, and meat that needed to be used that day. When I contacted their customer service, they couldn’t find my order based on the order number, address or phone number — only my Safeway card number which wasn’t anywhere on the order form or delivery page. Because of this they couldn’t «help» fix the issue.
The delivery guys have the rough part of delivering the subpar grocery items so I don’t blame them. While they have been a little late a couple of times, if all the orders are anything like my orders, I can’t imagine how stressful it is to deliver so I’ll cut them a little slack.
Safeway needs to instruct their pickers to shop as if they are shopping for their family, not trying to get rid of their crap produce or perishables. Their customer service needs to be fixed too if they can’t find orders without the Safeway card but I’m guessing this is their way of not having to deal with upset customers.
Use it at your own peril… I won’t be buying anything perishable again.

I’ve had 2 deliveries and am a huge fan now. Both delivery drivers were polite and professional. I had 1 item in each delivery that was oos, but it wasn’t a big deal. One was some bottled water that was free, but I didn’t really want it (I generally don’t buy bottled water, but hey, free), and the other was a random frozen food item I picked out (which again, if I really needed it, I wouldn’t be ordering it for delivery). Nothing arrived to me damaged (even the eggs I ordered), and nothing arrived expired. Also, both times I ordered the drivers actually called to see if they could deliver early (and I agreed and they did).
There are some cons for ordering online. You can’t use coupons (even Safeway ones you get in the flyer), however there are special codes they offer online that help out. Another con, the whole out of stock item, however you have the option to let them give you a different brand of the same item (something I’ve not wanted to opt into myself). The last con for ordering, is their site. It’s not the worst, but it needs improvement. Several things I was unable to search for even though I’d just seen it when looking through the section (and used the exact terms they list it as). This means the search function is not working properly. Also, when browsing it’s not laid out very well. For example, if I want to look at all sodas, there’s not really a way to do so. I have to browse «lemon lime soda» or «cola» or «pepper & spicy soda». Not very convenient.
If not for the badly laid out browsing, I’d give the safeway delivery in the area 5 stars. As someone who hates everything about grocery shopping, it’s a life saver.

I don’t know about San Jose but Fremont grocery delivery sucks. The drivers arrived late at least two times and I got free delivery on future order because I asked for it only. They always are out of stock on certain items. I am so tired of grocery shopping with three kids it’s like my life story that’s all I do. Then the latest grocery delivery just ticked me off. He left half items somewhere so they charged $ 80 and $ 36 had to be refunded. Very unprofessional. Thank god there are other solutions for people who hate grocery shopping like me.

Ordered for a 8−9pm window, called in at 11pm still waiting only to find that the customer service was closed. The next day arrives, call the customer service to find what happened to my orders after 10 min of waiting (yes, a full 10 min on hold, I can only assume it’s because so many other people are calling in to complain) I was told that my order was never even seen due to some IT problem, despite the conformation email I received following my checkout. Hopefully they fix this, because I would like for this to work. Maybe just a 1 day thing? I’ll give it 1 more chance

Went to the deli to get for dinner but ALL the fried looked like it would kill you if you ate it !!! At least there were no rats running around outside like they were last time we were there.

This is absolutely crazy. I was looking at the eggs we received and was about to prepare them. I looked at the expiration and it stated 4 – 12. I was like «wow that’s soon» (it was the tenth of April. Then I looked again 4−12−14. The eggs expired A YEAR AGO! Incredible. Needless to say we will never use this service again.

I ordered days in advance and got home in time for my 1-​hour delivery window. Three hours later, still nothing. Called the hotline, but get a message saying it’s closed (the service number closes at 9pm «local time» and calculates that based on your phone number, which means that if you live in CA but have an east coast number, it closes at 6pm!). Called the store, but they say they can’t do anything as they only do the shopping for the deliveries, nothing else.
Finally called the hotline using skype (voila, it’s «open») only to find out that they tried to call me while I was at work and my phone was off. They didn’t leave a message or email me to tell me that they needed my billing info as something was incorrectly entered online.
tl;dr – I sat around like an idiot waiting for them for three hours, only to find out that nothing was coming. Terrible.

I used Safeway home delivery several times during recovery from surgery, when I couldn’t drive. It was the best option I found, but not even close to shopping for myself, in which case I would never shop at Safeway.
Safeway’s service is a big operation, and it includes having someone pick the orders in the wee hours of the morning and another person to drive the truck to your house and drop off the order. Between picking and delivery, the orders appear to be frozen so that things like bread arrive with ice crystals inside. The delivery person was always on-​time and polite. Everything was edible, but I wasn’t impressed beyond that.
As others have mentioned, fresh produce looks a little tired. Quality meat selection (and I mean 100% grass-​fed beef, and you’re a fool if you eat that corn-​fed junk) is limited to vacuum-​packaged ground beef. So, if you can’t get to the store, this service is better than starving to death, but I wouldn’t use Safeway delivery otherwise.
Prices were a little high for me — about a dollar more per item than I pay at Trader Joe’s Markets (seriously — an onion for 1.69 each? Loaf of bread for 1.20 more? Same with cheeses — 8 oz for what 12 oz costs elsewhere, and I mean Trader Joe’s), but then they kept sending me discount codes for free delivery and some random free items (like a case of water or 8 bananas), so it wasn’t a total loss, considering that I couldn’t shop for myself.
Bottom line: if you can’t shop for any reason, and you want to experience the «independence» of not asking your busy family and friends to shop for you, then Safeway delivery is okay but not A-​OK.

I have had a great experience with all 3 of my orders. I live in Sunnyvale, so maybe they are coming from a different place? I have nothing but positive things to say about the service. It saves me so much time.

They once delivered soggy frozen food. When I questioned it, I was told the freezer on truck wasnt working… very disturbing. Why would they deliver knowing the food wasnt properly held at the appropriate temperature. Makes me question what else they arent telling me… why did I have to ask, they should have told me. I called to tell them and I am not sure anything was ever done to make sure it never happens again. Nobody called me back or anything. On a different occasion I was delivered milk that felt warm. When I asked driver, he told me it was probably from the door opening and closing all day.

Like the other reviews my delivery has been late 2 out of 6 times. The second time the driver DID call and said he would be late.
I had one order where I was charged for 3 items were missing. The error was quickly fixed with a call to the «800» number.
It seems they have staffing issues. One person calls in sick and the delivery system falls apart.
Still … it is WAY better than going to the grocery store!!!

Only semi-​convenient because the order is rarely ever correct and the fruit is always sub-​par, sometimes inedible. Today, they delivered bruised nectarines instead of pluots (as a viable substitution)… Seriously!!!