San Jose British Motors

Great experience! Omar in sales, Paul in finance and Vincent, the general manager were great. They will get you in a Jaguar efficiently and at a great price!

When I came here the first time, interested in test driving a used car that I had seen online, I stood around the parking lot waiting for about 10 minutes, fully expecting the vulture-​like car salesmen to be racing toward me, rather than me seeking them. Turns out their salesmen really are just that pleasant. Not pushy at all, and very accommodating. I was able to get the car down to a price that made me really happy (all thanks to Julian!) and now I am the proud owner of a Hyundai Elantra Touring!

Love my Jag and that won’t change but we called about a broken clicker on the driver side
seatbelt. The woman who answered told me if I got an appointment to bring it in there was a $ 190.00 charge to diagnose the problem on top of the belt cost and $ 140.00 per hour mechanic charge. I could not hang up fast enough. We went to Autozone, ordered the belt part for $ 19.95 and it was fixed. Is British Motors going broke, or do they think their customers have no common sense? We bought our car there and will never go back.

Needed a simple service on the car. I bought the car here so it seemed like they might want to support my car after the sale. Um, not really.
The service department was unreachable on the phone during regular business hours defaulting to voice mail. They never returned my calls even with multiple attempts to reach them over a 4 day period. I finally asked to speak to the dealership manager who was able to «work me in» for an appointment three weeks away.
The next call I made was to European Car Repair in Sunnyvale who answered the phone right away, took the car that same morning, offered very reasonable pricing, and took care of everything that same morning.
Why would you give British Motors the business when they only seem to give you the run around? Why buy a car from a place who is only going to ignore you after you drive it off the lot?

Bad service, got totally ignored and to top it off; the old British man made and insulting racist joke. Taking business elsewhere, thanks for nothing!

Really disappointed. Called to speak to Dave Mc in Service Dept about my car. Needs oil change, regular maintenance, and some other more specific work. Woman answered in service and was quite brisk and rude. Very unceremoniously advised me that Dave no longer employed there. I was shocked. Dave has been there many years. I asked who replaced him. She asked me why I was calling. Only after pushing the issue did I learn that the entire service team was apparently fired because they have merged w/​LandRover. I asked her why no letter to customers advising? She responded by asking me in a very b*tchy voice if I wanted to make an appt and advised first availability not for 2.5 weeks?! Woman was rude, cold, evasive, and interrupted me several times & put me on hold three x’s in middle of conversation. So unpleasant to speak to. Asked to speak to manager. Manager not working on a Friday a 2pm? .And has ‘no idea’ when he will be back to work? Had to leave a v/​m. Really? I held on to my old S Type Jag because I love it and because San Jose British Motors was a family owned, friendly business with great service. Most of the people who worked in that service department they wiped out had been working there over a decade. Am now contemplating getting rid of my jaguar because of this. That woman in the San Jose British Motors customer service-​service dept needs some serious training and attitude adjustment.

I am on my second jag. Love the cars. However, while service was always a pleasant, albeit expensive endeavor, it has turned int a jigsaw puzzle of frustration. Case in point, my emergency brake stuck in the on position. I called for service on Tuesday and was informed to have it towed in, but they would not get to it till the following Monday. When i asked why, was told they acquired landrover and are really busy. Not sure how that planning went, but you’d think a company would plan for the needed resources when contemplating an acquisition. Very disappointed

This review is about my recent experience. I had some work done over the summer working with Dave and it was a nightmare (they didn’t keeps updated, I had to do the legwork to get the cost covered by my warranty, they had my car for almost two weeks to do a tire alignment/​fix oil leaks, Dave was rude, didn’t review the work with me, and they didn’t even wash my car…). I was really nervous to come back. Fortunately this time they fixed my water pump within a couple of days and followed through regarding my warranty. My only complaint is that they are not great communicators. Expect to have to initiate communication with them most, if not all, of the time. Worked with Chris and he was very polite and went through the work done when I picked it up.

I’ve bought 3 cars from San Jose British Motors and there will probably be a 4^th down the road. I recently had a problem that Dave handled for me to my 100% satisfaction. It was over and above what I expected. I am always treated well and the service department is outstanding.

I bought a new car from British Motors, and worked with Alysha.
Here’s why Alysha (working with Phil as her manager) and the dealership get my 5 stars for sales:
1. I did extensive due diligence and contacted 15+ dealers in California while car shopping. British Motors came in with the best price and the most creative pricing structure.
2. There were no negotiations or haggling involved. I knew what the market pricing was for the car, and Alysha did not play games around the price. She won my purchase with a direct approach.
3. I was able to do the entire transaction, from custom ordering to final delivery, by email and text messaging. Unlike other dealerships, British Motors didn’t pressure me to come into the showroom and «negotiate» with their sales guys. Alysha was perfectly comfortable communicating entirely over text/​email, and is very responsive.
4. They weren’t pushy with option upgrades and cross-​sell, but were instead focused on working with me to tailor the car and options I would be most happy with. This leads to happy customers and good referrals. They didn’t push their financing aggressively/sleazily…instead, Alysha just laid out the financing costs directly for me to consider. Also, she recommended an option which I had inadvertently missed in my order… again, this was aimed at getting me a better car rather than pushing an expensive option.
I’d definitely recommend this place over other Bay Area dealers. I contacted all of them and British Motors/​Alysha came in with the best price and best sales style.

So me and my buddy, we went to look at some used Jaguars. We called in 30 mins before to check if they were available. The guy said we can come in.
We reached there and the guy ‘Jeronimo’ (Sales consultant) was there in the parking lot, I asked him if he was the guy I talked to and he was like «I don’t know, what are you looking for». He wasn’t very polite (Usually sales people have the best behavior possible towards customers). Then every question we would ask, he would just answer aggressively or counter question on it instead of answering nicely.
Also when we mentioned that we have seen 2013 used Jaguars in the area on
, this guy was like «was is
; We told him that is Jaguar usa’s official website, and this guy won’t believe us and said «not possible, jaguar doesnt show used cars on their website», «show it to me»… VERY RUDELY. Upon showing him that on my phone (proving him wrong), he continued being rude and arrogant.
VERY VERY RUDE AND AGGRESSIVE. We said to this guy that it doesnt look like you are in mood to sell a car, and i said let me talk to your manager and then he was like «ya, go talk to anybody».
This guy doesn’t qualify to be left unsupervised in public, being a sales consultant should be the last thing somebody should hire him for.
P.S: Some sales people might behave in a similar way because they see the customer pulling in their parking lot in a shitty car, but that wasn’t the case here. We were driving a $ 75,000 BMW, so i can’t think of any reason.
I have called Jaguar USA and have filed a complaint about this guy/​dealership. We are serious buyers and they lost a customer.
PLEASE DON’T GO TO THIS PLACE EVER!!!

I’ve also had good experiences with Alysha, looking for myself and also for my wife. Alysha is extremely patient and professional, knows her product and is sharp without being pushy. She likes what she does and where she works, and it shows.

I wish I could give them no stars… they fixed a part that might or might not needed to be fixed. It’s called part swapping, never fixing the problem.
I had a red low oil pressure light on my dash of my 2003 Jaguar S-​type.
When i called my Jaguar dealer I got told just add oil… the manual said to take it to my service department. Finally I got in 3 weeks later… the light was back. Friday they changed out the light switch, charged me $ 333 for diagnostics, labor, and the part. They light came back immediately.
Monday I heard back from them I found out they did not have the tool to check the oil pressure and they didn’t know what it should be for my car on Friday when it was in. They found the proper tool one by Monday but still didn’t know what the oil pressure should be.
So why did they charge me for diagnostics when they didn’t do any. And the random repair…
They said to come back and they would run diagnostics. When I got there I was yelled at by the service manager and left message for general, manager. I had to call to speak to the general manager since he didn’t call me back. He said they now refuse to see my car.
I still have the same problem with my car and now have to find somewhere to fix it.

My husband and I were ready to take the plunge and buy our first sports car and had our eyes set on the new F-​Type. We met with Alysha at the end of April and she kept in touch and updated on when the F-​Types would arrive and available to test drive.
After patiently waiting due to delays from Jaguar itself, they finally arrived and she called us right away! One test drive and we knew we found THE car. Alysha never pressured us throughout the entire experience and wanted to make sure we figured out exactly what we wanted and encouraged us to take a day or so to configure a car to see if she could find it or if we’d need to special order it. After thinking about it, we fell in love with the salsa red they had in-​stock. We were driving it off the lot the very next day and couldn’t be happier!
We highly recommend visiting Alysha and she will make sure you get the car that you want and never make you feel pressured!

I have an old Jaguar (2000) that I love dearly. Called to make an appointment and the answering machine said service department was closed.
Called back, got a live person who didn’t seem to care about helping me. Left my number and finally got an appointment set.
I was told it would be $ 85 to check out my car.
We arrived at the scheduled time and no one came to greet us.
Traded calls all day with Glen– he was never at his desk or answered his phone. When we finally got to speak with him, he had a laundry list of expensive repairs, and charged me $ 148 to tell me that. Some of them were flat out lies– as in the motor mounts being lose. Great scare tactic, though– telling a customer that their engine wasn’t attached.
This shop has no idea how to take care of a customer. I felt ripped off and angry.
Horrible customer experience. Jaguar has lost me completely. I am thinking about taking them to small claims court just to prove what they did to me was wrong. I will make sure to tell every person I know about how awful Glen was.
Avoid at all costs and go to Marco at European in Sunnyvale. He will not charge you to diagnose your problem, and he won’t make up phony problems so he can earn a commission on the repairs.
I also plan on reporting them to the Better Business Bureau, and getting Jaguar International involved, because the lying reflects poorly on Jaguar.

Well, it was time to consider a new car. I’ve had 2 jags, the last purchased from San Jose British Motors. After much research, I found the same outstanding reviews on Jags is among remain on top in reliability… AND had the experience of our 2002 S-​type still going strong with little maintenance 8 years later.
I made a phone call inquiry, and Jonathan Luckey was nice enough to offer a car for a day, so I could get the feel the very new series of Jaguar. A very nice offer made to clients of San Jose British Motors. I took the XF out, and was blown away. I was so eager to enjoy the car, Johnathan was kind enough to overlook the 20 minute overview of all the amazing accoutrements of this amazing machine.
However, the XJL caught my eye, and I called back a few days later to day-​dream about this vehicle, that I really could not justify — BUT had to experience even if only for a day. At this time Johnathan gave me the 20 minute quick-​ed on this stunning machine (which to this day I am still discovering additional amenities).
I took several days, maybe weeks to really figure out what I wanted vs could afford. Johnathan never pressured me, but politely remained in contact to answer any questions, and remind me of the offers extended to previous Jaguar owners.
All things considered, and 2 aging car (one of which needed to be demoted to my teen sons), I felt I got more than a fair deal… and have been driving my dream car now for 5 months. Everyday I get my beautiful vehicle, I smile largely and truly embrace the experience, be it a short jaunt to the store or a long tour. In this baby, I would happily sit in traffic — and I think that says it all.
Thank you Johnathan Lucky (great name) and the team at San Jose British Motors. I am thankful everyday I made the decision to purchase my gorgeous Jaguar, and I appreciate the immense professionalism that truly makes your dealership stand apart from the rest.

Update: Finally had a couple experiences with the service department (normal one year service, and a look at my brake pads) for my 2012 XF. Both times the staff was friendly and professional. (Dave is a great guy!) Service was prompt. Price was pretty much what you’d expect going through a dealership. Overall, service dept was consistent with my experience so far — just really good customer service!
Five stars for the customer service but knocking one off because of the post-​service detailing (the car is «washed» after, but it almost looks like they just ran it through an automatic car wash…)

Went there for an oil change last week. Need to mention that I’d been sent a gift certificate from them for $ 25, so I took it with me. When I showed it, I was told that since they give me the web special (which has been a regular price for the last 2 yrs), I can not use it. Maybe I should have shown them that it states on the certificate that it can be used towards ANY services and purchases at the dealership, but… decided not to argue with them. Anyway point taken, I’ll do my best to avoid dealing with SJBM service department in the future (although the parts dep is very friendly) .
Also needless to mention that last year I used a $ 100 gift certificate from Jaguar Marin for an oil change and I had no problems. And that my Jag was originally purchased from SJBM and mostly serviced there ever since, even after I moved up to SF.
And it’s not about the money, it’s about their customers treatment. I spend much more time and money just driving all the way down from SF to SJ. If they don’t care about their customers, so… be it!
Thank you Glen! You just lost another loyal customer.
All the best!

Not impressed with the sales or service at this dealer. After several interactions over the past 3 years (as a Jag owner) with the sales & service staff here, it’s clear that they just don’t care or pay much attention to customer service. Not sure why, but there you have it. The overall feeling one gets is that of apathy on the part of the entire staff.
Jaguars are beautiful, terrific cars and my experience with the car itself has been terrific. However, this dealership just doesn’t care (neither sales staff nor service) nor make much effort to be customer-​oriented. When it’s time to look for another vehicle, it may be a Jaguar but it won’t be from SJBM. Sorry.

Love this place. Just bought an XKR from here and the service and amazing knowledge from Jeronimo, Jonathan and Anthony has been fantastic. Being a Brit and previous Jag owner I fully appreciate the work these guys do in keeping this great marque alive.
Keep it up guys !