San Jose RV Rentals

If I had the option to give less than a star for SAN JOSE RV RENTAL, then I would. They are very quick to charge and process our deposit, but when we have question after our trip regarding the return of our deposit and the amount, we could not get a hold of Jeff. The only person we finally able to talk to was his assistant, who is practically clueless about our files. Finally received a check from them with the wrong name on the envelop and on the check, and with the amount of only $ 233.30 without any explanation as to why it is less than our original among of $ 500. Before we return the RV, we took our time to vacuum and clean it inside out. Our dad even clean the whole exterior of the RV even though we were not required to. MY ADVICE TO YOU IS, MAKE SURE YOU CHECK EVERYTHING INSIDE AND OUT THOROUGHLY AND TAKE PLENTY OF PICTURES TO DOCUMENT. Better yet, DO NOT RENT RV FROM THIS COMPANY. We have several friends who were interested in RV rental for their vacation, but I guess non of them will be doing business with San Jose RV Rentals.

The worst nightmare ever in my life, if I could I won’t put any star, I’ll try to be very objective about it:
Pros:
1.- I sent a message 2 weeks and a half before my trip and they told me they can rent me the RV not on Saturday but on Sunday so happy I thought I find a good place with not too much time!
Cons
2.- I started to called back to know how much? where was the office? at what time I’ll go for the RV? They didn’t call until my 10^th call, so I thought customer service wasn’t the best!
3.- They gave me an address and a phone number for the office, well I went there is a parking lot, the don’t have an office and they won’t give you a real address from them!
4.- They asked for $ 500.- for deposit, returned only $ 287.-
5.- I decided not to talk anymore with them and my husband signed the contract and checked everything because they never took a moment to called me back! only once and told me they have visits so they were busy, so the business or the client is not so important!
6– The RV was old but ok, the fridge tiny and dirty, of course We cleaned up, the shower tiny. Everything was from the seventies!
7.- We are planning to buy and RV, well both drove this RV and was horrible, so noisy and hard to drive, you felt that doesn’t control it if you pass the 50 miles per hour, obviously don’t recommend it, I won’t rent this RV ever!
8. — We had to returned the RV at 1:00 pm at the same parking lot, thanks God there was a restaurant there, We decided to ate there at 1:30 pm because they didn’t appear at 1:00 pm, started both my husband and I called them, until my husband left a message telling them it was hot were with kids and where are them!!! Then they called back and told him left the key inside, incredible they don’t show up, and 2 and a half weeks later We received a check with the poor amount, We cleaned incredible inside and out, but the real business isn’t returned back a fair deposit, the worst nightmare, don’t rent here!
9. — The brakes works only if you go deep until the bottom otherwise won’t stop! It’s true, believe me!
10.- My husband is a calm intelligent guy, he was so mad about everything that I never had seen him like this, don’t worth it, this people are not professional or compromise, they only want your money nothing else!
11.- They are nice at the begging and fast to charge you the deposit but slow to return some of your deposit!

Jeff,
You should probably talk to your wife, Lori. She called me the next day and told me thank you for returning the RV clean. I did use a cloth, soap and disinfectant wipes which are all adequate cleaning tools. She told me that the only monies that would be taken out of our deposit would be for the dumping. She and you had many opportunities over the month that you held our deposit to let us know that you changed your minds about the cleanliness of the RV. Further, your check memo said «outside clean and dump». So which is it Jeff? A charge for cleaning the outside of the RV or did you change your mind and decide it was the inside since you wrote the check. If you are going to charge a customer, the right thing to do is to let them know. I called and asked for a receipt of the «so-​called» cleaning and dumping because you can make anything up you want to and charge for it. You are wrong about the delivery and pick up. The company that I originally reserved and then cancelled after speaking with you was going to drop off their RV and pick it up as well.
It’s unfortunate that you cannot maintain fair and honest business practices.

We rented the 26 ft rv from Jeff and Lori with no problems at all. Easy pick up and drop off. Very clean inside and out. Much more reasonable then Cruise America. Thanks for making our trip to Yosemite a memorable one! We will definitely rent again!

I rented an RV from Jeff and Lori in April for 3 nights. From the beginning they were accommodating. RV was nice and clean as other people on Unilocal have described. I was originally going to rent from cruise america but went with them because of the reviews.
The problem began after the return of the vehicle. They were out of town so they had there colleague Craig assist with the release and return of the vehicle. I read the contract regarding fee’s for clean up and dumping of sewer and gray water. Seeing that the camping location I was going to has no hook ups, I did not use the sink, toilet or shower facilities the whole trip. I used the campground facilities for all personal matters and cleaning of any cookware and so forth. Upon returning the vehicle, the entire RV was wiped down with cleaning wipes, floors swept, just as clean as when we received it. Even the bed linens were unused because sleeping bags were used the entire trip. I pushed the test button on the RV to check the status levels of the RV’s tanks and water and so forth. It showed the tanks as being empty as expected since we didn’t used the facilities. The water level was same as we got it since we didn’t use it. They weren’t available for the return on the return date as well, so I left the vehicle at the pick up point agreed to with Craig and Lori.
One week after return of the vehicle, I got no response from them regarding my deposit and return status. I called Lori and she said they would get back to me the next day but didn’t. I left messages via voicemail and email with them and waited for their response. I finally got a very brief email from Jeff saying «The RV needed dumping and a partial cleaning.» and asking for my address for refund. Shortly after, i got a check in the mail for $ 316. The deposit was $ 500.00. I was charged $ 184.00 for the «dumping» and «partial cleaning.» I tried calling several times and left voice mails to Jeff asking about the return, charges, policies and never got any response. I have still yet to receive form of contact from them. I can easily say this ruined RV camping for me. Customer service definitely went away after they received the money.

I was a ‘first timer’ RV renter… lots of apprehension about the process, the risk of getting a dirty vehicle with lots of hidden costs, and all the logistics involved in renting, cleaning and returning. Jeff and Lori are AMAZING! They were communicative, helped me find an RV park in my destination city, and made the whole process really easy and uncomplicated. The 24 foot RV that I rented was absolutely spotless and in ready-​to– go condition. Can’t recommend them and their vehicles highly enough.

I found their ad on craigslist. Here is the bottom line: You get a higher end RV, cleaner and with a more flexible pick-​up and drop off times while being cheaper.
We were going on a camping trip to sonoma and I looked at cruise-​america as well. The bigger RV rentals rent their RVs like hotel rooms per night — meaning the pickup is after 12noon and drop off is before 10am. What this means is that if you are planning on going for a long weekend trip, two days go in just pickup and drop off or you are forced to rent for additional nights. The pick-​up at cruise gets delayed — check their reviews.
What I liked about Jeff was that he was very flexible in drop-​off and pick up times — very clear and direct. He also has a legit company with insurance etc. so it is safer vs. other private parties. He also called me a week before to give me a heads-​up that the pick-​up might be delayed by a few hours as the other renter was running late.
My experience was different than the other review here — got the deposit check promptly. I would definitely rent from Jeff again.