Sands Cleaners

Not bad for the money, but if you have a problem, good luck. I brought my shirts in to be dry cleaned, when I picked them up, one of the shirts had what looked like bleach stains on the sleeve! They tried to say it came in like that. I know I did NOT bring it in with a bleach stain so when I asked why they didn’t point it out when I dropped it off they said they were too busy to check. That’s BS. They ruined my shirt and refused to take responsibility!!! Also, when they are busy they do a really bad job of pressing! As other reviewers have mentioned as well, my shirts came back with tons of wrinkles and creases in them. I’ve decided to find another cleaner. I am NOT going back there!

Was slammed on a Saturday going to a wedding, forgot to iron my slacks.
Popped in here, Rosie was super accommodating and took care of me.
Went next door for a burrito and came back freshly pressed pants!
Organic cleaning here by the way!

I’ve been coming here for close to 10 years. They are quick and fairly priced. I’d give them 5 stars, but it’s cash only.

Wish I could give this business a negative score but a ZERO to the least! Horrible service and a f****ed up attitude the owner has. They will screw up your laundry overlooking all your instructions. Made creases on my non-​creased pants which will now not go. Assholes in business! Upon my third pickup visit to get it fixed, I am told to take my $ 2 back! Cant believe it. This has not happened once but happens all the time. Try it out for yourself and look at their reaction. You’d be astonished and feel dumb to keep coming back to them all the time. You get what you pay for is the moral here!

I’ve been using Sands for many years. I’ve always been happy with their work, they’re nice people, and the price is right. I recommend!

i took my hugo boss white shirt here –came back with stains took it back the persian guy said my guys didnt do it-​threw it back at me in my face-​never go here again-​my mother was going here for 12yrs-​never again this place-​they have horrible customer service screwed up my moms shirts as well-​place sucks!

I come here for a few clients (personal assistant) and my self were all satisfied.
friendly staff quick and efficient.

If you want low cost drycleaning this is the place to go. I have been going here for around 15 years. Most of the time (90%) of the time they do a good job. Sometimes, not so good… A friend who has a drycleaning business in Los Altos said that he didn’t know how they could do it so cheaply. Sometimes my clothes did not smell very fresh after drycleaning and I had asked them to redo a cream silk blouse because there were black smudges on it. My friend the drycleaner explained that not all drycleaners filter /​clean /​«cook» their solution at the end of the day and that was probably what was happening here (thus the BO smell on my dress).
If you want really HIGH quality dry cleaning you are not going to get it at this price point! You can’t beat this price, but remember, you get what you pay for!

I wish I could give less stars. Horrible experience. First time using them, gave them clothes for DRY CLEANING and I am almost certain they laundered the clothes. Second, the clothes were not even pressed/​ironed correctly– the bottom of the shirt (the part that gets tucked in to the pants) was still wrinkly, creased all over the clothes. Overall a BAD dry cleaner. Cash business = shady, no customer management system to help make life easier when doing business with them /​them keeping track of your stuff/​preferences.
Back to poorly pressed shirts /​questionable cleaning — I let them know it’s my first time, I live in the area, and NICELY ask if this is an accurate example of their business/​work (if so I don’t wan to come back) the employee tells me to come back tomorrow and she will talk with the owner… well I come back the next day and NOTHING is done. No notes, no info, nothing. Just my same poorly cleaned clothes with wrinkles that I UNFORTUNATELY prepaid therefore not allowing me to get a refund («we don’t give them only the owner does»)… straight up bad work, bad business practices, and poor customer service… don’t be fooled by the inexpensive/​cheap prices because it stems from them NOT DOING ANYTHING correctly, in a way you get what you pay for.

The prices here are good. I’ve never felt like I’ve been overcharged for anything here. I take my shirts and suits here with the occasional casual shirt that I’d rather not wash. The people here are really nice and the turn-​around time is reasonable. They’re not open on Sundays in case that’s important to you in a dry cleaners. Really recommended if you’re in the area and even if you’re not. Give ‘em a try.

I have been coming here for over 10 years to do my dry cleaning and they have always done a good job with all my clothes from business suits to delicates. They have never once lost any of my clothes and aside from one time not being able to get out a stain, no complaints from me in all this time! Plus, they are THE cheapest dry cleaners I know.

I have been taking my clothes here since 2006. I have had no complaints. The staff is very friendly and always willing to help. The pricing goes up and down but what can you do.

Yeah, it is cheap, but eventually your clothing starts disappearing!
I dropped off 5 shirts for cleaning. When I picked them up there were only 4. His copy of the ticket had been changed to show that 4 shirts were dropped off. I confronted him with my ticket and he made up some story about me taking (a dirty!) shirt out of pile at time of drop off. Then he told me to go home and figure out which shirt was missing. A total jerk, not worth the trouble.
You get what you pay for.
Go somewhere reputable and pay an extra 25 cents!!!

Unfortunately, I attempted to give this place a couple of chances to redeem themselves; however, the owner just didn’t seem interested in keeping their faithful clients. First, my colorful skirt was highly faded from the dry cleaning. Second, buttons were off my mom’s blouses. When I approached the owner about the buttons, he stated that he didn’t have them and walked away. I’m sorry but that’s not how you take care of a customer. If you care about cheap, cheap is what you get and unfortunately, with an unprofessional attitude.

DON’T GO THERE!!! I picked up my coat a week ago (dry cleaning), paid $ 7.5 for it. When I got home I realized that 2 straps were missing (that go around the sleeves). Called them they asked me to bring back to the store. Just went there today, brought my coat with my, told the WOMAN that something’s missing, the very first response from her is «you know, we are not responsible for any missing items!» I then asked her to go check at least, she went backstage reluctantly, and found the straps RIGHT THERE! It didn’t even take her more than 30 sec to go check but it just show the fact that they DON’T CARE!!! I WILL NEVER GO BACK TO THIS CLEANER! NEVER AGAIN!

Best rate in South bay, but they did shrink my polo shirts. Cannot complain as this is the best you can get for 2 bucks a piece in south bay. Cash only!!! The city must start closing all the businesses who do not have a Credit Card machine :-)

This place is great and cheap, until you have a problem. The fact of the matter is it’s not IF you will have a problem, but when. I’ve had two sheep-​skin car seat covers ruined and a silk shirt w/​plastic beading. In both cases the owner (who is not a pleasant man, BTW) refused to take responsibility. His excuse for the sheep-​skin covers was that he contracted the work out, and I should talk to the contractor about restitution. The silk shirt clearly stated on the label it needed to be dry cleaned; but, somehow the buttons melted onto the silk. He claimed he followed the label instructions, and I need to take it up with the manufacturer. Good thing Macy’s has a very generous return policy. I would not recommend this cleaner. Based solely on the fact that they refuse to take responsibility for anything they smurf up.

dirt cheap…$ 1.95 per item, cash only, pre-​paid. Me no pre-​pay? No problem…$ 2.25 per item pay after. They consistently get the job done and on time. More often than not, I don’t have my ticket and they have no issues finding my stuff or verifying by my phone number that it is indeed mine. On the last occasion, I only had $ 10 on me to prepay but she just said to pay the balance at the lower price when I come back. Good location and excuse to indulge at Mitsuwa Japanese market, grab a drink or bite to eat at Santana Row, or take your gal pal shopping at nearby Valley Fair.

I had been using Sands for about 10 months or so with no MAJOR problems (I take my jeans there to be dry cleaned to preserve the color & shape and twice they laundered them instead). The staff is friendly enough and the $ 1.75 pre-​pay price is tough to beat.
Now, I’m not sure what went down in LAURA R.‘s case but I will never again give these guys my business. The owner gave four shirts and a pair of slacks of mine to another customer with a similar last name, never once checking to see that the numbers on the receipt matched, obviously.
It has now been over two weeks and I still haven’t had all of my items returned to me yet. When I finally got the slacks back, the guy had actually worn them & Sands didn’t bother to re-​clean them. I’ve had to hound this guy every few days to see what the progress is because, he has yet to call me even once to inform me of what’s going on. His apologies feel empty and once I have my last shirt returned to me, you can bet good money I will never go back.

1.75/item if you pre-​pay! I don’t do a whole lot of dry cleaning, but this is where I’ve been going the last several months after the last place I was going to pissed me off by losing the tie off of my dress (which has been dry cleaned tons of times in the past without any problems). They might be cash pay only, but then I usually don’t bring a whole lot in at once, so I just pay cash & haven’t tried any other form of payment. Anyway, they’ve done a good job for me so far, at great prices!
Some one needs to explain to me why people bring jeans & casual clothes to the dry cleaners?! I see that every once in a while & I don’t get that.
It’s in a little strip mall on the west side of Saratoga Ave. south of Stevens Creek) with a narrow parking lot in front, which can get pretty busy on weekends (people going to eat at the restaurants there), but there’s parking in the back too if the short term parking spaces are full.