Santa Palmia at Palm Valley

Do not take the words of the leasing agent, she told me I can park outside my apartment to move in or out with the blinker on. I could not park outside the apartment to move stuff in or out of the apartment. The security guard called a towing company and got my car towed for $ 400. I was there for LESS than 10 minutes in a gated community not blocking anybody. The tow truck blew the stop sign as I saw him towing it and I ran after the truck. I was left there alone. No place to rest, security guard didn’t have any information other than you should go to the towing company that is 13 miles away. $ 400 on top of the ridiculous fee on top of everything Palmia charges for. They get commission and we get screwed. GG

I really like these apartments and all in all I really can’t complain aside from a few things and the price (but that’s really more of a Bay Area thing than these guys specifically). If you look up the prices in the area the cost to rent is fairly comparable but the amenities make up for some of the extra cost. The staff is friendly, prompt and honest. They keep the lot very clean and there is plenty of guest parking.
When we did signup they did say the pool was heated all year long but they failed to specify that it was via solar which makes the pool useless during the winter months and it gets too hot during the summer times, no one wants to cool of in a pool that’s bath water warm.
They also designed the kitchens so poorly that the fire alarms in the complex go off at least once a month and often more than that. Its an ear piercingly loud alarm that sounds like WW3 just started. They really should have put an actual ventilation system in instead of a crappy filter over the range.
That said I still appreciate this place and all that it includes. The cost of living really needs to come down the bay and these guys are guilty of charging ALOT but they seem to have a much better value then other places in the area.

Dreamed of living here for 5 years after my son and I discovered it online. Moved in Jan. 2014. Lease was up in July (6 months later) and rent was raised $ 400/​month more despite a closed pool all summer. Couldn’t fit my car into my tiny parking spot sandwiched by two cement posts (which many others had previously hit, obviously) so finally given a different spot – halfway across the garage! When I inquired about all the empty, closer spots, Lisa Acosta stated, «Those are reserved for future tenants.» Agree with the previous Unilocal reviewers re: «You’re treated great until you move in.»
I was harassed and sexually assaulted by the guard contracted out to Onyx Security. This occurred from Oct-​Feb 2016. It took months, but he was finally fired. Got a «sorry that happened» letter from Santa Palmia. How nice.
Right outside my window is the pool where screaming children often serve as an alarm clock. Doesn’t the ad tout a ‘heated pool’??
Lease is up in July so I’m expecting another rent increase. Have paid $ 2300/​month for a 700 sq ft one-​bedroom; it will undoubtedly increase in July. I think I’ve been through enough living here; San Jose is my hometown, but my dream of living here has resembled more like a horror flick.

So now that I’m fully moved out, I now feel free to say how I feel about this place. My husband and I moved here in the summer of 2012 and moved out October 2015. The grounds itself are quite beautiful and are constantly well maintained. We’ve had many friends and family comment on how it looks like a hotel. Staff at CIRO’s have always been very nice. Initially, the events were fun like martini nights with good finger foods and cocktails, outdoor movie nights where they played Independence Day on a blow up screen, and free TREATBOT ice cream days.
After that first year, lots of things started to change and I wonder if it had to do with the company tightening their budget. I don’t know.
Staff at the Santa Palmia office were getting less and less friendly. I’ve had multiple run ins with one staff member in particular. I’ve received notices to remove my tiny succulent plant from my window and to also remove (non-​existent) gym equipment from my patio. This staff member has also yelled at me for picking up my husband in front of the fountain. I get that it’s a red zone, and it’s fine to tell me to move, but geez, do you really gotta yell and point your finger at me?
The last run in I had with this staff member involved my phobia of cockroaches. They gutted the pool that was close to our apartment the summer before we left. This, in turn, disrupted some sort of water pipe breeding ground for cockroaches. Not only did we see dead and alive cockroaches turn up all over the parking lot, but we also had a few come out of shower drain. I found a big one in our shower and my phobia really kicked in. I called the office to report it. I also explained that I have a serious phobia and how I cannot stay in the house. This staff member said, «Well I don’t know what to tell you. The exterminator doesn’t come in today.» I didn’t expect much from her, but a little empathy and understanding goes a long way, especially if you’re in customer service. We decided to go to upper management and beyond to deal with the situation.
All in all, my husband and I had a very meh experience. It was our first home together and we enjoyed having the amenities close by: washer and dryer in apartment, nice gym open 24 hours, and two pools within a short walk of each other. I just hate the fact that our memories are tainted with bad experiences from staff… oh yeah, and alarms going off at 2 AM at least twice a month. There was one night where it went off every half hour for 3 hours. Not fun.

I just got a letter with a $ 300 rent increase for my one bedroom, starting next month! Not happy at all!

I love Palm valley not only because of the personnel but any issues that may arise is fixed right away. Amenities are awesome! The personnel is really nice. The events are very well planned. Also my neighbors are really great. No complaints A++ rating. Special shout outs to James and Dave from the leasing office !

We have been in this place for almost 7 years now. Complex is very neatly maintained and any requests are immediately addressed. Safe and secure place. What made me write this review today is our recent experience. We had recently got our car towed away due to wrong parking in the working area of community and ended up paying $ 300. It was a very big amount and apparently we were very disappointed. This was the first time it happened with us. I wrote an email to management saying how it happened for the first time by mistake and its a huge amount to pay. I seriously did not expect them to respond soon or to take any action and worst case i thought they might credit some amount back if we insist. Surprisingly they responded immediately, manager Lisa has responded and said she will talk to her manager and see what they can do. Next day she responded and promised to credit the amount back. They credited back in the immediate month’s rent. It was generous gesture towards resident staying here for so long. No matter how big community is resident service is the main goal which drives them long way. I am really glad they considered resident relationships value and responded positively. Every thing else at this place has been very good and i do recommend this community to anyone looking for best one in this area.

Cockroaches are now spreading throughout the complex, found quite a bunch running around outside and a few in our bathroom. My wife has a phobia and complained to Peyton at the front desk, she was downright condescending to my wife as she has been in the past.
Also it is now safer to park your car above ground, as the underground parking is subject to burglaries, so that’s fun.
Enjoy!

This place was good when I first moved in in 2012, but I am waiting to get out of here. You are guaranteed three things here:
1. Your apartment will have a break-​in and something will be stolen
2. Your car/​motorcycle or personal belonging will be stolen from the garage
3. The fire alarm will go off at all times of the day and middle of the night
I am confident that anybody else living in this community will agree with me. If you don’t agree with me you haven’t lived there long enough, so welcome to the neighborhood.
The management is very unprofessional, its actually a joke. I unfortunately was a victim of theft twice in the underground basement garage and management does nothing about it. You will see cop cars parked in the front all the time as someone always has something to report about. The underground garage (which is gated) has a few security cameras but as I mentioned before everything about this place is a joke. The Assistant manager was supposed to review the cameras after reporting a theft and get back to me in a timely manner. They are not courteous and do not follow up on your request. I had to follow up several times and finally when they had a chance to review the security cameras they came back saying no evidence was found. The Manager of the Residence Center is also very rude. I am not sure if they understand what their roles and responsibilities are in the first place. I will write to E&S Ring as well regarding how bad my experience was in this community.
The community promptly sends out a handout in September every year about the holiday season and how we should be aware of theft and safekeep our belongings. The security guard appointed is also a joke and only works from after dark to 6 am. So during the middle of the day the garage is pretty much a playground for anyone with a garage opener.
Do not get fooled with the exterior appearance, looks can be deceiving. The apartments are overpriced and not worth all that money. I look forward to residents providing their honest opinion and want to see how many of them agree with me.
Thanks

Absolutely love the place. Location is amazing, great pool, good gym, responsive staff. All service requests on all issues being resolved in timely manner. Service team is great. Have been living here for 8 years.
So far the only concern for us was security of the place. Sometimes packages being stolen if left at the doors and cars get break into especially during Christmas period.
However all those problems can be resolved by delivering packages to main office and staff will immediately contacts you about your package and keeping valuables such as GPS, phones, computers, bags out of car (just common sense, right?) So consider simple security measures to be protected.
According the alarms can tell that it is better to be safe then sorry!
Remember pool issue last summer (the main pool was closed several weeks due to repair) To address this issue still there was another pool open next to gym and pool at Village of Marineo. So it wasn’t THAT BAD AT ALL. So why not to walk couple hundred yards to the one which bigger?))I guess someone doesn’t like to walk much)))

Unprofessional. Environmentally unethical. Disorganized. Disrespectful. These are the words we would use to describe our experience at Santa Palmia thus far. If we could give less than 1 start, we would.
We have experienced various frustrations while at Santa Palmia and have yet to receive a timely, professional and knowledgeable response to any of our inquires. We are shocked that in Silicon Valley senior management at Santa Palmia can remain technologically illiterate, unprofessional and unresponsive to residents’ concerns.
Our 2 biggest frustrations (although there have been many more) to date have been with Santa Palmia’s unethical decision to drain the pool during California’s hot summer months in the middle of our historic drought and lack of professional responsive communication from senior staff.
1. Pool. California is in the middle of a historic drought, yet Santa Palmia unethically chose to drain the pool to replaster and then eventually refill with our State’s precious water resources. We are further baffled by the decision to close the pool for an estimated 6.5 weeks during the hot summer months when residents pay a premium for this amenity and children are out of school.
Additionally, we addressed our family’s personal concerns with lack of transparency in Santa Palmia’s decision to drain the pool and complete work. Prior to receiving notice regarding the pool draining our family had not only just moved into the property, we had also been very vocal regarding our decision to choose our apartment location based off the close proximity to the pool. We directly mentioned during our tour and signing that the deciding factor for us in choosing Santa Palmia was to enjoy the pool next to our apartment during the summer months. There was no mention of potential pool draining and closure. We find this decision to be dishonest and lack professional transparency. Additionally, our family paid a premium when signing during a summer month, yet there is no pool amenity. *** Not to mention the RIDICULOUSLY loud destruction of the pool, which Santa Palmia staff indicated would only be «mild noise pollution» .
In looking for answers to our concerns regarding pool maintenance in 19 days we have emailed (over 6 times) various addresses provided by Santa Palmia, called 3 times in follow-​up to our emails, and spoken to staff directly in person, yet we still have NOT received a response to our concerns. Additionally, all emails sent/​threads created have been forwarded to each new contact we have been provided with to answer our concerns… and still NOTHING. Not to mention, they have indicated they have not received these emails… HOWEVER NOT ONLY ARE THEY REPLYING TO AN EMAIL THAT IS A DIRECT FORWARD OF THESE EMAILS (in other words, they have not taken the time to scroll down to read the forwarded messages), they are also unable to locate any emails sent to the email address THEY provided to ALL residents at Santa Palmia. In Silicon Valley, this lack of basic technological skills is appalling.
2. Our second concern is with the lack of responsive and professional communication from senior staff. The above example of email communication is just one example of our challenging experiences in communicating with resident services staff.
We have had additional email messages (again, sent in direct response to email messages sent by Santa Palmia) go without response. The first was sent in regards to a lost package (we also attempted to navigate this issue in person, with no effective response from SP staff).
The second was in response to fire alarm testing. Our inquiry regarding a shorter window for the fire alarm testing that would affect our unit (they originally stated 9am-​5pm) was never responded to. Upon receiving no response, we forwarded our email directly to Santa Palmia staff, again requesting a better window than 9am-​5pm for fire alarm testing so we could have our very young children out of the home. Again, NO RESPONSE. This resulted in a terrifying 30 minutes for our children.
Santa Palmia is expensive. With that price should come a higher level of professional responsiveness and transparency. If amenities are to be closed or construction/​maintenance that is overly disturbing to residents’ living experience is to be completed, families should be compensated accordingly.
We highly recommend that you do not considering moving to Santa Palmia

If you wanna move into a place you’ll regret for the rest of your life move here!!! They treat you like royalty until you sign the lease. Thats when they get you, you will never get your deposit back or sleep in on the weekends.

We have lived here for one year and i have to say Santa Palmia is very nice looking, maintained and they have nice parties once in a while. But. there are some major issues going on at this complex. Here they are– In one year we have seen around 20 cockroaches in our apartment, I have lived in San Jose all my life and maybe have seen 5 cockroaches, now 20 in a year. they are everywhere here. 4 cars have been broken into right outside my window in the parking lot, security is only here from around 5pm to 11pm. The hot tub, wow, I went to go use it one day and there was human excrement floating in water! I would have to contribute this to the fact that this complex allowes low income subsideized tennants to live here. They just don’t give a damn about this place because they aren’t paying the $ 2,500/month everyone else is paying. You can tell who works to be here and who doesn’t. I can’t WAIT to be able to buy a home soon. Get me out of here.

I am elaborating on my original post regarding Troy @ Santa Palmia. He was so fixated on telling me that his manager (and their manager) would absolutely not allow the exception I was requesting. What Troy should have done was sit down with me and allow me to share why I was requesting the exception. He did not want to hear anything I had to say. I found him so arrogant. I appreciate a response to my first post, but why would I want to speak to management when clearly my request, or reasoning, will not be taken under consideration?

Santa Palmia is a great place to live. The managing and security staff are very nice. The place is always clean, and the pool and gym are amazing!

4 (!!!) fire alarm during this two months without any reason! Extremely loud sound — I suppose it’s really dangerous for our ears

I love my amazing place

Palm Valley was my first home after getting married. I have lived there for quite a while and loved the place. The appliances are a bit old but they work well.
There are always activities going around. Food trucks, free gym, free Zumba, free yoga, free cooking classes, free coffee down in the apartment complex! There is always something going on! What else do you want?
The security is always patrolling all day especially at night and is really attentive which I believe is great!
The complex itself looks luxurious! The management is doing a great job by keeping it spick and span! The Spanish architecture and the palm trees make you feel like one is in heaven.
The complex is children and pet friendly as well. There is a state park right outside the apartment complex (One would believe this park is probably part of the community but it’s not). The park definitely is a plus point!
You can jog, go for nice walks after work, take your pets and kids out to play!
Coming to the management, I’ve always had good experience with them. They even get to the online queries within a day!
Good job guys!

Really nice place to live there are a lot of activities to do sports for people who doesnt like to watch TV with chips, swim pools and spa tennis court basketball court gym everything you need you have here in one place !

I have lived here for approximately two months and have dealt with numerous staff here and must admit that the only reliable and professional staff member was Anthony. Since my initial viewing I was given misinformation and shuffled through the process without much apology for the poor service.
I have even attempted to meet with management about my concerns only to have a staff person impersonate a manager and then half way through the meeting tell me they are unable to help and would need to have me speak with a manger. TO only have the manager not speak with me or schedule an appointment. For all the money paid, the service is quite lacking.
If you do business with Santa Palmia or Village or Marineo please only work with Anthony.