Service King Collision Repair of South San Jose

So I’m updating my review as this place did fix the damage they did. I’ve had extremely bad service at another shop which has made me change my mind on this place.

I took my vehicle in for repairs and I found that the staff at Service King, particularly Melissa Rennels was very helpful. She assessed the damages quickly, even got my car in for the repairs and back to me within two days. I expected to spend most of my day, but I was in and out within 20 minutes. I love that service and how Melissa accommodated me to get my vehicle returned quickly. Though I hope that I will never be involved in any accidents in my vehicle, but if I ever need repairs again, I will bring it back to Melissa and the Pros at Service King in South San Jose.

I did not know what to expect cause Esurance recommended them as their repair center. I met Mike Baker at ServiceKing. He was super professional and very knowlegable. Mike goes out of his way to make you feel comfortable about repairing you car at ServiceKings.
When I got my Cobalt SS back they had done a fantastic job. I was so happy that I brought my Genesis RSpec to have it fixed as well. They also did a fantastic job on my other baby.
I highly recommend to have your car fixed at ServiceKings. You will not regret it.

I have my car service repair from Service King on Nov 9 2015. Earlier they said it will take the 2 week for repair, Finally got the car back after a lot of fight after 3 week.
There is never a follow up for giving update of the car. I have to call many time and leave the message for call back. It become very difficult to catch the person for update.
After all this fight, Service agree to pay for rental car (delay due to them) (One Week (Standard) + Extra Days (delay by them)). When it come finally to payment, they said they can only for one week. They have paid for one week only.
Now in Feb i have again got the charges from rental company saying Service King is refused to pay. I have called them many time no body want to response for it.
This is totally a crap customer care. I would suggest to stay away from this place for repair.

Great customer service and very trust worthy.
Highly recomment it.
They did a good job. You are in good hands with Service King and Eddie.
Thanks.

This place is the most unprofessional place I have been to. My boyfriend and I went to take in our car for an estimate they gave us an estimate and then gave us. Date to return on to get the job done. We thought hmmm it’s about a month out, but since we got the estimate there we ended up deciding we will come back the day the promised to take the car in and start working on it. So we went to a car rental office rented a car went to drop off the car to the shop and we were told they are too full and can’t take our car in anymore! Are you kidding me ??? Is this really how you do business? A call a month ago would have been great instead of wasting our dam time. They were so rude didn’t even care that they made us wait all that time and at the end to turn us away and now with a rental car rented now. I spoke to their corporate office and they said a manager would be calling me back, guess what happened they never did. This place just does not deserve to have as many customers as they have. Ok you’re full great no problem tell me right away I will look for a different place don’t tell me a month later when I come drop the car off to you! Nothing but rude unprofessional, inconsiderate people. And as for the message the business owner sent me, as you can see below well have her contact info never did anyone call, I’m thinking she wanted to act like she cared so that customers that read the review would think she tried to fix what they had done already. But no just a front. Thanks we have a different shop that took our car in.

Service King was awesome. From the moment I brought my car in, they were communicating to me every little detail with a text message which was nice. The staff is very nice and they are all about getting their customers in and out in a timely manner. I had to have my front bumper on my Honda repaired. I got my car back three days later and it looks brand new. They even washed the inside and out. I would recommend to anyone and will be doing all future business with them if needed.

Check finally received. Thanks for the prompt response & settlement from the upper management.

This place has some unprofessional jerks working for them. Make sure you take a picture of your car going in. A friend of mine took her car in for repair on one of her doors and when she got her car back someone peeled one of her decals off of her back window! Seriously? What right do you have to remove something off of someone else’s property? Yeah, it’s just a decal, but that can sure make someone feel violated and this place just lost a loyal customer plus all of her friends and family that know about this! Don’t count on me or anyone she knows to show up here! So unprofessional!

So happy to get my car back within days!!! They did a fantastic job! Oh by the way Eddie you are so super awesome at your job of delivery of your work and service!!! I would total recommend this auto shop to anyone in need of service!!!

This service king is way better then the one on Martin ave.
I came here for warranty work done by the same company but different shop.
I recommend this one over the one in Santa Clara. Only bad thing is that you gotta schedule it all by appointment for repairs. No walk-​ins and there shop stop receiving car at 4pm. But there customer service is excellent. Their workmanship is on point. They even pulled up pictures to make sure the emblems I had them replace, were placed and in lined to my tail light. That’s really paying attention to detail. And they also gave my car a nice wash before giving it back. These guys know what they are doing!
Thank you for taking car of my car! Also having a really good quality control and pride in what they do here.

First off every staff here are really nice
They did a good job on taking car of my car and also the paint they did in my car and I would suggest Eddie he will take car of you and nice guy

Great Service! Got my car fixed after an accident and they were fast and efficient. Thanks for all the help Eddie!

Wow!!! They did an amazing job repairing my Golf! The rear end was pretty damaged a couple weeks ago and the guys here made it like new. I’m so pleased and so happy with the results. Thank you so much!!! Great service, clean facility, close to home… Awesome all-​around!

I had my first experience with Service King back in Feb of 2015 and was assisted by Mike. He was extremely professional and communicated every step of the way. The work was done and looked liked it rolled out of the factory. He explained that there woudl be a difference in the paint between the fender and the bumper and this is due to the bumper material, even though the same color is used. I could not tell the difference at all. Great experience!
Second experience, our car was rear-​ended and I had all-​state look at the damage, had that completed but the agent for the other party did not return my phone calls. So I had the day off and took the car to Service King as I know I wanted them to the do the work. I showed up with no appt (which I should have, but the frustration with the insurance company led me to this). Mike was there again to assist me and helped me out, again the professionalism was amazing. It is customer service like this that has fostered loyalty to this business, I will always be a repeat customer and tell anyone looking for bodywork to take their vehichle here. First Class Mike!

Extremely impressed. They fixed my car in 1 day a new beautiful bumper. Paint matches perfect! Kept me updated via txt messages. Prices where very good. No complaints. I would never go anywhere else for auto body work!

This review is for the great customer service my family and I got from Eddie.
Toyota recommended us to go to this place but we were far from the area so we decided to call first and see if we can have a little estimation on our car problems. Not necessarily needing the exact price. The person who picked up the phone was really rude. So we decided to drop by the same day and Eddie greeted us with a welcoming help and assistance.
He did an estimation on all the pricings and time schedules for the work. Since we got there quiet late at night, the work couldn’t be started until the next day but Eddie told us from the get go what will be going down so we don’t end up wasting time driving back and forth.
Overall, this review should be 5 stars because of Eddie but because of the guy who rudely picked up the phone I knocked off one. Other than that, it’s a great place to get anything done in your car if needed.
Try to look for Eddie!

My insurance company recommended Service King after someone hit my car IN MY OWN PARKING SPOT and ran. Of course they did, that’s what people do these days right? Selfish…
Anyways…
I never write reviews on Unilocal,but I had to reset my password so that I could write a review about these guys. Upon first impression, they have a whole gated lot for themselves, everything… EVERYTHING is clean. From the office, to the shop, to the parking lot — clean. I was helped by the gentleman at the front desk who was really nice, and he called in Mike McCarthy who was designated as my go-​to person for my duration at Service King. There was another newer associate who Mike was training and you could tell he already fit into their culture of being polite, friendly, and informative (I believe his name was Miguel).
Mike is a great guy, he explained everything to me and walked me step by step through the entire process and scheduled when I could drop off my car and called Enterprise Rent-​a-​Car for me. He explained how I could get some money taken off of my deductible, and sure enough, true to his word I paid the price that he estimated for me.
I had forgotten my parking permit in my car, so I brought the rental car back to Service King to get it. It had been 30 minutes and they had already started working on my car. By the time I had gotten there it was completely stripped on the front drivers side and Mike showed me exactly what was going on underneath and was up front about everything and how long it would take. They also called me twice with updates on the process and sent me a text when my car was ready.
When I got to the shop this morning to pick up my car, it looked great! He explained what they had done and they had also cleaned the inside of my car too! I have to be honest, I hope I never have to come back (because I’d rather if people DIDN’T hit my car) but if it did ever happen again, Service King would be where I would go HANDS DOWN.

Owner is friendly, professional, personable, and genuinely enjoys his work. Gave me updates through every step of the way, and my car was finished right on time and looked great.
What more could you ask for?

If I could give 10 stars, I would.
Here are some highlights:
1. Called every 72 hours with updates on car repair progress.
2. Communicated a glitch (navigation broke), offered a solution and executed on on it.
3. Called tent car company to have extra days comp’ed without me asking.
4. Remembered my name when I returned.
5. Clean, upbeat, respectable a and proud work staff from mechanics to the front desk (Go Ramiro! Go Richard!) and everyone on-​between.
I am wildly impressed. I hope I never am in a car wreck again so I hope to never return here, but if you are, I can’t recommend them enough!