Sharks Ice At San Jose

We visited their shop to purchase ice skating shoes for our daughter.
They have many varieties of shoes but it was kind of hard to find my daughter’s favorite because of my daughter’s shape of feet.
But the shop clerk whose name was Trent kindly helped us.
He kindly checked their stock room many times until he could find the one exactly fits my daughter. We almost gave up but he found great one at the end.
We are so satisfied and really appreciate for his help!!:)

I’ve been going to Sharks ice up to 2X per week for about 14 months. I’ve taken group lessons and private lessons and interacted extensively with Pro Shop staff, cashiers, Stanley’s staff and waiters, skate guards, and of course private coaches.
The skating director, Candy, is always extremely responsive to my emails and gave me a great feeling of customer service, despite the fact that Shark’s Ice really has very few competitors in the Bay Area.
At the Pro Shop, I was very impressed with Garrett and Cesar, who seemed to bend over backwards to help me break in my new skates by baking them and punching them. The pain of my new Jacksons was unbearable at first, but they worked diligently to help the skates conform to my foot, which transformed my skating experience.
At Stanley’s, I have lots of good things to say about both Tim and Kim, who treat clients as if we were at an upscale eatery and our every wish is of utmost importance. I think the great attitudes of these two come from their own personal work ethic though, and not management. The rest of the Stanley’s wait staff is generally sub-​par. They are inattentive, get orders wrong, and are overall unapologetic about long wait times.
On the upside, the ice is kept in very good condition and is frequently Zambonied and well maintained, making the local holiday ice rinks look like a pitiful joke. I will never skate at a holiday rink again after being spoiled by the ice quality at Shark’s ice.
My one complaint about the public skate sessions is how possessive some of the private coaches get about the ice space, specifically the center. My understanding is that my admission price grants me access to the entire ice surface, not just the exterior of it. I was scolded by a private coach once for using the center of the ice and that it was «just for private lessons.» I feel that such possessiveness protects the interests of private coaches, but not the interests of all the clientele of the rink. We should be free to skate where and how we choose, so long as we are watching out for the safety of others and avoiding accidents.

Four ice rinks, clean facility, and morning and evening public sessions. So why the low rating? Well, it would help if the staff was friendly. I’ve been coming here for a year & a half & I’ve never gotten a smile out of the front desk staff or any of the other staff members. So I don’t feel as welcome here as I did at my old rink. My old rink is 600 miles away so unless I get enough money for a private plane, this is the rink that’s closest to me. So I just gotta make do with what I have.

I came here for broomball with my colleagues for a team outing, and it was really fun! The reservation process wasn’t too bad either, although they do have very limited times. They were pretty fast about replying and getting our reservation in, and it was great. Broomball itself was really fun too. Brooms and helmets of different colors (for different teams) as well as a ball are provided, and the rink isn’t so slippery (since we’re using normal shoes and all to walk on the ice). We paid afterward and had to wait a bit, but in general it was a smooth process. Yay!
Just FYI, broomball is $ 450 for 20 people for one hour minimum charge, and then $ 10 per person on top of that.

This is mostly about the «pro» shop.
I came to the shop three times to purchase stuff there, but have bad experienced 2 times for +$ 80 item purchases and one time decent for a $ 10 purchase.
After waiting for 15mins to get a staff to show us skates, they told me they only have 1 model for beginner skates and only laced up one skate to try out for fit! When I asked that they said take it or leave it.
The web showed some customer loyalty program, but we were never offered that for 3 times I were there.
Rest rooms are clean, so added 1 star for that.
I havenot skated here yet, and a bit leery about the out of control skating folks reviewed on Unilocal.May update if I skate here.

The food is only so-​so at best. Although the Waite staff try to be as accommodating possible, the management could give a damn. The most disappointing thing is the fact that most games start later in the morning, yet the restaurant manager refuses to serve breakfast past 11:00 on a weekend??? Again, could care less if you ask to make exception.
I am officially asking you to reconsider you cutoff time for breakfast. Even your Waite staff say they get requests all the time to extend breakfast hours.
For now, I’ll go grab my breakfast elsewhere. What a pain.

We have being taking ice skating lesson and coming skating here since January and we love it. The staff is nice and friendly. My son had Stepan and he learned so much. We will start hockey alpha in April and are so excited. I see coming here for years to come.

Came to watch the Sharks play, this even was called the,“coolest game watching party” or something… haha!
There were raffles, the crowd was just right and the service actually wasn’t so bad. Though we love our Sharks ICE and we are there all the time, Stanley’s doesn’t exactly have the reputation for above and beyond service! This time around was pretty good though and we had a lot of fun!

Fun for the whole family and they have an area for those who do not know how to skate. It’s the bucket zone which is where they make plastic bucket towers for every height to help you from falling down by pushing them around on the ice, but you do have to watch out for the ice bullies that try and knock up down

On Sunday I brought my family for a fun filled day of ice skating, this is something my 5 year old has been begging to do, When I saw that they had bucket sessions I was sold. Even though we were early the line was long. Ok, not biggy we waited in line for almost 35 minutes. we paid and then went and stood in line for Skates, another 15 minutes. After getting the skates on everyone we headed to get on the ice… And this is were we had the biggest issue, there were parents blocking the entrance, no matter how many times we yelled «Excuse me» No one would move, the area that was designated for the beginners/​Bucket users was PACKED, I’m talking Disneyland in July Packed. There were no bucket for the the younger children, old kids with buckets stacked to their heads, sitting on buckets, there were adult in their tennis shoes on the ice, it was beyond a mad house. We took off out skate and returned them and I got a refund. (which still hasn’t hit my bank account)
We returned on Monday, hoping it wouldn’t be so crowded, and it wasn’t, but there also wasn’t anyone supervising the ice. There is a list of rules posted at the entrance and every single rule was being broken by at least 15 – 20 older kids, and no employees to enforce any rules.
If you do want to go, I would suggest a weekday and throw all rules out the window!!!

Great place to bring the fam ! Decent pricing, about 10 $ a person with an extra fee for skate rentals. Skates run big, so I would suggest getting a size smaller. Skates are pretty soaked inside! My feet were frozen by the end of the session.
Whats nice is that they have an area on the ice just for beginners: D Great for kids! they also give you stackable buckets to hold on to, so you dont fall.

Pretty cold inside! Overall a nice skating rink.

Great place to bring the kiddos and get some quality ice skating. There is an entry fee for skaters and an affordable ice skating rental fee. The most recent session was 2 hours. I also like that there is a designated «beginner area» for those new at skating to practice with buckets. The public ice rink is spacious. There is also a variety of snacks, and hot drinks (coffee, hot chocolate), and a cool Sharks store. We chose to come here this year instead of the outside downtown ice rink to enjoy the spacious rink and to have quality time skating.

THIS IS ONLY FOR THE SNACK BAR!
I went in line and this lady went behind the counter. No eye contact. No acknowledgment that there is a line in front of her. So I asked her if they are still open, and she said yes (still no eye contact). She then opened the register, grabbed the drawer, left the drawer on the counter (with money!) then proceeded to make coffee.
After a few minutes, she came back to the counter and was trying to log out. Still no eye contact and still the drawer was on the counter.
There was another lady, lady 2 who signed in after lady 1 left. She, too did not make any eye contact. At this point, I have been in line for 8 – 10 mins. Finally, lady 3 made eye contact and smiled but continued to complete the order of fries in front of her.
The ladies, 10 mins later. I just left. I proceeded to ask Customer Service if they have a comment box. None.
I hate writing bad comments about establishments but the Snack Bar needs to improve. Now, I’m hangry! I just wanted to get my nachos and hot chocolate instead of writing a poor review. Definitely disappointed.

The skating rink and waiting area seemed more impressive than Cupertino’s Ice Chalet but maybe being associated with Sharks has its privileges…
Their Pro Shop’s priority and focus is moreso on sharpening skates than stellar customer service. If you want to take it personally, you can. FYI, if you do actually buy skates, they’ll have to sharpen them and that’ll be five minutes to a half hour depending upon how many pairs of skates are in front of you.
The selection here is apparently rather limited for figure and hockey (geez, go figure) but they do have a sketchy clearance pile by the front register. The d00d originally helping me was so focused on sharpening skates that I got pawned off onto Audrey soon after, which was great because she wasn’t as distracted by sharpening needs. Audrey recommended Hockey Giant off Tully for greater selection. Despite that, she found an $ 80 beginner figure skate to apply the current 20% off skates discount for me.
Alasably, there was no mention of the Customer Loyalty Program’s existence and/​or future 10% off discount on everything. Also, Audrey needed to sharpen the skates but with three other pairs in front, it would be an additional 20 minutes post-​purchase but she said I could come back another day.
Unilocal™ apparently disagrees with separating the Pro Shop from the Ice Rink…
Too bad. So sad. ¯\_(ツ)_/¯

Great Adult hockey program with openings at every skill level. Would be 5 stars if the 11:30pm games went away. Clean locker rooms, safe parking and friendly staff. Make sure to eat and drink at Stanley’s for a post game treat.

Love this place ! Its my second home .this is my sons 4^th season playing with the Jr Sharks .
One CAHA State championship, one 2^nd place state championship and lots of friends i now consider Family

Just finished our second round of Hockey Tot group lessons on Saturday mornings. Candy and her team of coaches are excellent. Our son was well taken care of and had a blast. Outside of having a great teacher during class, Candy has a team of supporting coaches to assist with any additional needs during class. Then for the practice session after class, the coaches stay on to help and play games with the kids. My son loves it! We cannot wait to start the next series with Sharks Ice in San Jose. Highly recommend!

Sharks ice is one of the best rinks around. The hours are extended in the summer and it seems like it’s not too crowded. Love skating!

Saturday group lessons started yesterday, a 12 week series. 60+ kids or so on the ice during the 10:35 — 11:35 lessons. About the same during the second hour, with group lessons before and after those time frames as well. Kind of a zoo! Seemed like a thousand kids out there.
Each group is led by one instructor. Some of the groups are for beg figure skating and some for beg ice hockey but they are all out there at the same time, itty bitty girls there for the figure skating lessons (a popular sport for girls in the Chinese community) and a whole bunch of boys (including the oldest boys) there for ice hockey lessons.
The lessons are billed on the flyer as taking one hour. The group instruction is more like 20 – 30 minutes where kids are taught one skill per lesson. Then it’s OVER and all the kids (all 60 – 100) are allowed to free skate around the rink with no further instruction. Presumably, it’s to allow time for the kids to practice the skill they just learned, but mostly, kids were just skating around and around as fast as they could.
I understand that kids need time to free skate, but the flyer ought to say it’s 30 min of instruction and 30 min of free skate.
Anyhow, it’s very fun. Just know that actual instruction time for each group is no more than 30 minutes.

Not bad but make sure you don’t touch the sides of the ice rink. There are many kids touching the sides so it is easy to catch a cold here. Beware of the germs! I got a pretty bad cold after ice skating. The rink in itself is very nice. It was pretty affordable coming here and they have a lot of parking so it doesn’t get too competitive to find any spaces. The one downside to this place was that the really good ice skaters jet on by and so it gets kind of crowded to find your own lane to skate. They have drinking fountains and lockers here. I really enjoyed my time ice skating at this location.

I’ve been here with kids to skate and for lessons. Great place! It has a section reserved for smaller children to get a feel for the skating – and use stackable buckets to allow them to learn to balance better.
If you are lucky you’ll get to see some great team hockey and figure skaters to inspire a young skater.

This is one of the nicer rings. Lately it’s been a little more crowded than usual. Also, I wish they would freshen up the ice more often… it seems to get really choppy fast.

I love this place and my six year old son did as well. We attended a birthday party today and it was Joey’s first time attempting to ice skate. He did very well!
The place is huge inside. It’s cold obviously, but that can’t really be avoided. The staff was all pleasant enough. Our birthday party hostess was a little distracted, but the kids still had a good time.
I decided to buy a ticket to skate with my son and it was worth the $ 14. We had a memorable time — his first time skating and I got to be there with him seeing him pushing the buckets around like a boss.
We’ll be back now that we know where to go for ice skating!

It is so freaking cold in there!
My niece had her little birthday bash at the ice rink and we had a reserved section upstairs in the bar area overlooking the rink. It was very cozy and cool looking out the big windows to the kids enjoying the party skating!
Although the pizza wasn’t that great… the crispy chicken tenders were freaking awesome!!! I seriously feel like going back just for the chicken tenders!!! But then I would have to take my kids skating and… Umm no lol…
Overall the place seems clean and cozy and fun for the whole family… I will definitely make a visit again!

I went here with 6 other people and we had a blast.
At Sharks Ice, they offer a very clean environment and the rinks are almost never jam-​packed. The staff is friendly and supportive. We went on a Tuesday and skated for 6 hours.
The food was ok, but pricey. You get small portions. I guess that’s just how they make money. Upstairs there is a bar.
We paid $ 9.75 for general admission (13 and older) and skate rental was $ 4.50. Not bad.
Bring gloves and kneepads (volleyball works fine). I fell many, many times and my volleyball kneepads saved me from terrible bruises. Gloves help because it can get chilly in there, especially after you fall. My fingers went numb after a short while.
On some days, they have ‘bucket sessions’. Beginners get to stack buckets up to their waist and slide around. I was a bucket skater. The buckets are stuck together in heaps of 3. I only skated on 2 rinks, but I heard there were more. There were many figure skaters around, hockey players, and speed skaters. You can always hang onto the sides of the rink for support. Just watch out for novice children, because they are everywhere.
Overall, it’s a great place.

The pro shop has the worst customer service ever!!!
Long story short I intended on buy a pair of skates and other equipment. None of the guys that were in a group talking asked if I needed any help. My cousin had to go up to the guy and ask if we can try on skates. We wanted advice about the skates and the fit, he barely listened and barely talked. Before we left we tried to talk to him again hoping for advice and nope, as soon as we stopped talking he turned his head! If you want any kind of hockey equipment or advice on anything of that nature I would definitely go anywhere else!!!

Grabbing a cold bear and hamburger at Stanley’s Bar; and watching the Sharks and NJ Devils’s game. Nice bar, great place to meet up with friends. Large area with couches in front of large screen televisions. Hamburger was delicious and service was excellent.

Thanks to Sharks Ice, one no longer has to sit in an industrial refrigerator to keep cool this summer. Come beat the heat while strengthening those calves!
The parking lot is huge, so there’s no need to battle for a spot. The rink wasn’t overly crowded even on a Saturday afternoon. There are also bucket sessions on the weekends, where beginners can use buckets stacked to waist height for balancing, in a part of the rink specially sectioned off. Very helpful for building confidence!
$ 9.75 for adult admission and $ 4.25 for skate rental. Public sessions on weekends and weekday nights are 2 hours long. Weekdays also have a 6 hour (11am — 5pm) public session. That’s right, for less than $ 10 admission, you can skate for SIX hours. Talk about getting your calf exercise!
Throw in a friendly and helpful staff, and even a swanky sports bar upstairs, and it’s clear that Sharks Ice knows how to deliver!

My boy became a fan of ice skating ever since his after school program went on a field trip to Sharks Ice last year. The program lead showed him how to ice skate and ever since then he’s been asking to go. I was reluctant since I have two left feet and didn’t want to break my neck, but you know… anything for the little man!
The folks at the Sharks Ice counter were super friendly, and assured me that I would be ok. We got our sticker, our skate rental pass, and we were in business! Despite being a bit rusty, little man happily took to the ice, while his sister and I held the wall looking like newborn fawn. Pan out to mini Kristi Yamaguchi’s and Jr. Sharks, some as young as 4 years old, decked out in hockey gear. My little family stuck out like a sore thumb!
I was grateful to a hockey mom who asked her son to help mine learn how to ice skate. Pretty soon, a few of the bigger boys joined in to help guide him. They even traded his skates in for some hockey skates to try out. It was awesome to watch! We had so much fun skating!
The snack bar was great too. The food is fairly priced, and tasty. Looking forward to checking out Stanley’s next time!