Silicon Valley Security Patrol

My experience with Silicon Valley Security and Patrol is having one of their security guards in one of their prius security vehicles smash into the back of my parked vehicle totalling a ¾ Heavy Duty Work Van and propelling it 120 feet down the road. Besides my injures, my dog is permanently crippled and I will have to euthanize her. The security guard was travelling at least twice the posted speed limit, left her lane of travel and was arrested at the scene. She was arrested for outstanding theft warrants. A fact the company told me was «immaterial». A few months after this incident the security guard was caught stealing from Safeway and took the pleasanton police on a high speed chase in excess 100 mph. So, if you use this company you may be interested to know this business is not only not keeping track of their personnel’s criminal activities but they themselves are breaking several laws related to the operation of their business putting your residents, your employees, and your patrons at risk and you will be held liable when a similar incident happens on your property. I suggest you look closely at this company before allowing them on on your property.

Amazing patrol service with very hands on and responsive upper management team. Issues are always addressed immediately and corrected in a timely manner. They offer an innovative online tracking system that can be logged into remotely at anytime from any internet ready device. If additional coverage is needed by a last minute request, that are almost always able to accommodate the request. They go over and above to show support to the community to ensure comfort and security is offered.

I’ve had SVSP on multiple apartment communities that I have managed during the past several years. SVSP has been reliable and responsive to parking issues, sound disturbances and relaying any maintenance emergency items. I really like the online tracking system that they have in place. It shows when the guards have arrived on site and will email me updates. When I need more details, I can log into the website and see photos and hear sound recordings for any incidents that have been reported to SVSP. Since I’ve lived on some of the properties that I’ve managed, I’ve had the chance to meet some of the guards. They are polite and dressed professionally. When I’ve called in issues the dispatchers at the call center are courteous and quick to pass along the information. Gary is my go-​to person at SVSP. He has been very responsive and frequently checks in with me to ensure that all is going well. I’ll definitely use SVSP at future properties and highly recommend them to anyone who is looking for security patrol services.

I’ve been using SVSP at the communities I personally manage for several years. The guards are always complete any pass downs that are given and are very detailed on notes or information provided to me. Response time for any issues are never a problem and guards are extremely professional.
Our account rep always checks in on our satisfaction and ensuring we are happy. The Smart system allows me to really know that’s going on at my community. Also allows me to see pictures and hear audio from any after-​hours disturbance. I’m happy and will continue to use SVSP on all my sites.

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The management team of Gary and Ray is friendly and professional.
Not sure why the bad reviews??? doing security for apartments is such a thankless job! You can never be everywhere all the time, which by definition means you will NEVER catch everyone. Guess what, even the police doesn’t.
As for profiling, are you kidding me??? that is their job to do so.
This company is a small, «boutique» style and they give you the personal touch the big companies don’t.
Bottom line, good company with good people at the helm.

Can I give 0 stars? First, every time I call I get a rude woman who answers. She never knows how to help and I’ve never had her actually follow through on sending someone to handle the problem.
The apartments where we live recently hired SVSP to be on-​site at night to catch those who violate parking rules, are too noisy, or are dumpster divers. Well the apartments are wasting their money! On Friday ⁹⁄₂₅ there was a car illegally parked in a disabled spot. As I was with someone who needed the space, I tried to figure out what to do. As I was waiting for someone to take my call a SVSP security officer walked up to me to see what was going on. I pointed out the illegally parked car. His response? «Oh that’s the other security guard’s car.» WHAT? Their own security guard was parked illegally when he is being paid to prevent that exact problem from happening! I have photos and video of the incident and the license number. The security guard was nonchalant about the whole issue and said he would call the other guard to move his car. The guard came and moved his car and didn’t even bother to apologize!
I sent an email to SVSP. Of course I got NO response from anyone. Shame on them for hiring people who not only don’t care about ensuring the safety of others but add to the problem by breaking the law!
On top of this, when my husband went to take the garbage out tonight there were dumpster divers going through the trash. Um, where is the security we are paying for?!
AVOID this company! What a sham!

The safety and quality of life of my complex have decreased severly since svsp took over the patrol here. The guards rarely turn up. We have waited over an hour for after hour noise issues without a guard showing up. We have spoken to the management of the company only to be blown off. We found out from one of the dispatchers that the same svsp guard cover the entire Bay Area and average turn around time, if another call is not in place, is 40 minutes. The previous guard our complex had contracted actively patrolled the grounds and low and behold there were no vehicle break ins, no nightly pool area drunken revelry, and no frat house behavior. Svsp is an an absolutely terrible excuse for a security company. If a complex you are interested in uses this company for security, think again about living there.

I came home around 6:30 and there was a car in my parking spot. Since the office was closed, I called security and they told me someone would show up. We waited 30 minutes and nobody came so we called again and they said the security would show up in an hour. I ended up parking on the street while I waited. At 9:40pm I had gone to the garage about 3 times to check if the car was gone and it was still there. I called security and they told me again that someone would be coming. I waited for over four hours. It was getting late and nobody ever showed up.
I walked around the parking garage to see if I could find a number for a tow company. I called a tow company and they arrived within 15 minutes no problem.
I don’t know why we have this security company in our apartment complex if they are nowhere to be found and their dispatch just gives you the run around.
Don’t hire this company.

NO! Do not stop here, go straight to anybody else. Our apartment complex hired them. Yet a car was stolen on their watch! These guys are circus clowns, keystone cops. I phoned once, to report suspicious noises in the parking lot. I had to inform her that her company is hired to patrol the complex parking lot. She wanted my apt number. I said, again, I hear suspicious noises. Then she said, «We don’t have anyone on duty right now.» So is this incompetence, mismanagement, poor business practices or all of the above. Once I saw a patrol guy studying my car. it is tagged properly; what’s he up to? Another time I saw a large fat guy come out of his toy car and take a picture of his own patrol car. For what to prove that he was there? Is he getting his learner’s permit? Keystone cops!

I called to find out how often they do the walk through at our complex on Almaden and was mislead by the SVSP rep. Stated they came by every 20 to 40 minutes. When I explained that it was not true they gave me some other story. I then asked to speak with manager and they conveniently advised me they just left. This is before 3PM. I asked if there was a person who could handle any decision making and again was told no. They would not even permit me to leave a detailed message, I had to call back. ,
Poor, poor customer service.

I live in apartments in San Mateo and the security guard I believe his name was Robert. Was doing his work and saw my wife and I struggling with baggage and a baby. He carried three of out luggage a up to the fifth floor and saw us to the door and wished as a great night and said he is security here and to never hesitate to call him and his company any time of the night. Superior service and overall e excellent respectful and all around nice guy. Thank you Robert and svsp.

First, I feel threatened and my rights violated.
This is a strong sentence to use, actually I feel a bit too kind. I went to go to a parking lot of a company they patrolled for, as I needed to stop a little bit – note this was after work hours meaning the whole parking lot was empty. I was on my way out when I noticed a Silicon Valley Security And Patrol car drive near me. I noticed a flash from a phone camera when I realized they had taken ILLEGAL photos of me and my car, even when they did not have any consent from me or had a legal reason to. To make matters worse, the patrol car started to follow my car and continue to take more flash photos. Although, I was shocked that I had this problem even though I did not do anything out of regulation and there was no sign specifying I could not park there. I was only parked FOR A BRIEF MOMENT OF TIME. I feel like my personal rights were violated and I hope that they will delete the photos of me and my car as they will not, further complaints WILL BE FILED.
This is invasion of privacy, violation of right of publicity, and defamation.
I believe your business is un-​professional, if you had a problem of me parked in the parking lot then your patrol car should have confronted me instead of taken pictures of me.
The license plate of the car is: 7H0P564

I went for an interview for this company and the position was located at an apartment complex in Cupertino California I took the job because it was tolerable, afternoon’s as well as overnight and I can walk to and from my apartment, however when I moved into town from Linden California to Cupertino California I told the lady that does the schedule that I can be on the schedule the following Monday I was told that the position that I applied for and got hired for was no longer available, mind you at this point it’s only been a week since the interview, so they put me at a different apartment complex an hour and a half away by bus and it is graveyards only, I believe this was a bait and switch so I got another job that pays me $ 15 an hour. I mean really I should’ve known better because the inside of the building itself didn’t even look like an office. Part of it look like it was still under construction but yet hasn’t been touched in a long couple weeks and if you didn’t know it you wouldn’t know where the front door is so you wind up in a different part of the building. I give them two stars for professionalism in the interview only and trust me I had a few unprofessional interviews.

I have worked with a few security and patrol companies but never have I been so pleased until I worked with Silicon Valley Security and Patrol. My company had a 10,000 square foot property along with a barn and a six car detached garage in San Jose that was vacant for quite a few months. We hired Silicon Valley Security and Patrol to watch over the property 2 times during the early mornings. They were amazing! They took pictures of all areas each time they were there. What was really nice was I was able to download them from their website at anytime. Their staff was incredible. Always polite and knowledgeable. I would in a heartbeat recommend them to anyone looking for a company to patrol their property.

Horrible!!! I don’t even know what to say about them!
I called 3 times to report a noise issue at my building. It took them 2 hours hours to show up!
Really???

My experience with SVSP has been wonderful. Had to place a call at 3 am and they responded immediately and handled the issue. I appreciate their watchful eye and prompt response.

I recently called Silicon Valley Security Patrol for a noise complaint at my apartment complex, my neighbor above me decided to crank up the music at 1am on a week night when I had to be up for work at 5:30a! I was so pleased when I heard the knock upstairs within 15 minutes and the music was turned down. The operator who took my call was very polite and professional and even called me back to make sure everything was taken care of! This is not the first time I have had a problem with my neighbor and each time Silicon Valley Security Patrol has responded promptly.

I think when the crooks saw the SVSP signs go up, they said «Hot damn!» Break-​ins to our complex have increased since then (we’ve had about 20).

Decided to write a review of this business after an experience tonight. SVSP, Inc. Patrols our complex and also is responsible for the closing of our gym and laundry rooms. Wellllllllll tonight I’m fit to be tied!!! Laundry room closes at 10pm, so I go down to get my laundry at 9:55pm and guess what!!! The door has already been shut and locked for the night. I then walked around to see if I could find them as they were obviously early and they were nowhere to be found and the gym had been locked as well. Now I’m furious because this means my laundry will now sit overnight and since the laundry room opens AFTER I leave for work, I will hope that my laundry will not only be wrinkle free, but still in the laundry room and not stolen. Yes, people do this — I still havent figured out why… Yuck!
Now if you’re a bit early thats fine, but don’t lock up the place cause you’re in a hurry. PLUS u could see that there was only 5 minutes left on the dryer… Its obvious that I was going to be on my way down. Unfortunately, I don’t have the luxury to do my laundry at my own pace, so I am mindful of the hours of the laundry room and those who live above, so if I have 5 minutes left — being a single mom that is trying to do homework, dinner, driving to tumbling and gymnastics, explain the importance of picking the right friends (yes, we actually had a lengthy conversation about this tonight) + everything else, those 5 minutes are gold. Puh-​lease be mindful of me and the implications of my daughter not having her dance outfit for school or my clothes for work!!!

One of the worst private security companies in the valley (Orion beats them in my opinion)…SVSP has been hired to patrol the gated community in which I live and they have proven to be nothing more than a sheer waste of money.
Cars are broken into almost nightly and one tenant even got jumped within the gates. I have NEVER once seen any of their vehicles or guards on patrol here.
Seems to me they most likely get paid to sit around in an office some where playing video games and picking their noses.