Sixt Rent a Car

Hate to say it (only because I had low expectations based on most of the Unilocal reviews), but my experience with Sixt was great.
Guy at the desk was very friendly and efficient. I was told the car that they had reserved for me came back with damages so they upgraded me to a Cadillac CTS, which was flawless (except for a tiny scratch on a front headlamp, which I showed them prior to driving away) and so much fun to drive. This car was actually a huge part of my great, quick trip down to Santa Cruz.
Hopefully no hidden charges come back to haunt my credit card. So far, so good.

The reservation was a breeze.
Once I got there, I was offered an upgrade to a Mercedes for 15 $ which I accepted.
Problem 1: I was having a problem with my credit card and the authorization hold they wanted to put on it. The next guy who came after me had the same problem. We both were on the phone for an hour. So i assume the authorization hold they put on your cc can be problematic, since I wasnt the only one.
The Car: Well brand new very nice cars. The car had previous scratches which were already mentioned on the receipt. So make sure u check the car yourself before you leave.
Other than that everything was nice and I really enjoyed driving the GLA.
Problem 2: The branch closes at 1AM. I arrived at 1.15Am. You are given a 60 minute grace period. I simply dropped the key in the box, took a picture as evidence and left. The next day, the invoice they sent me added an extra day, because the Sixt employee came in at 5Am.
I called customer service and the problem was fixed 48 hrs later. I still haven’t received the refund yet. But I wish this wdnt have happened, and I cld have had a much smoother rental experience!

Second time renting from sixt and so far, so good. Getting there we had to wait around 20min since there was only 1 person at the desk, but when it was our turn she was very nice and friendly. she even gave us ideas on where to go visit along with a free booklet of stuff to do. Good service, the car was nice and clean, the price was ok, i love how quick and easy it is to return. it comes in handy specially if youre not trying to miss your flight. When i got my receipt emailed it was easy to understand. no extra charges or stuff like that.
i will definitely be returning.

Rented a A5 audio for trip down US 1. Car came with no power for charging phone only a old schol cigarette lighter outlet. On my card I was charged $ 150.00 more for insurance I didn’t request. Never again this company will rob you blind.

Booked an SUV because I needed an AWD. I do this often for ski trips, and with all other Rental Car agencies I usually get an AWD at no extra charge. At the counter I was told that I needed to pay more for the Luxury SUV for AWD. I paid up as I had no choice at the time. While driving the car up to Tahoe, the Low Engine Coolant light came on — this was another first! I had to top off the Engine Coolant as it was bone dry. I am shocked that this Rental Agency doesn’t do a basic service check before renting their cars out.

This place was the most affordable option and we got to drive a mini cooper. We originally got upgraded to a brand new Volvo but traded back to the compact mini as one pulled up as we were about to leave. Their cars are very nice (Volvo, Mercedes, BMW)!
Quick and efficient service. Definitely will rent again from them!

I rented a Cadillac CTS last week
From Sixt at San
Jose Airport location .
This was definitely one of the best experiences I’ve had renting a car.
From the people at the front desk to the people let me pick the car. All of them very polite and helpful.
Definitely I would recommend him if you’re over San Jose airport

had a decent experience with sixt (good cars for the price), but make sure that you stand firm with them! otherwise, you may get hustled.
i prepaid my car reservation for the compact sedans (jetta or equivalent). was told that cars in that class were all out, and that i could upgrade to a bmw… for 20 bucks extra each day, which i was told i was getting «a great deal» lol. obviously, things seemed shady and after being firm with them, they upgraded me to a volvo s60 free of charge.
i cant say much for returns to this location since i returned my car at SFO.
HEADS UP — they charge 100 as a security deposit without any mention of it. saw the charge on my credit card statement and had to call them to clarify. was told it would be returned once they check-​in and everything is clear with the car. we shall see… weee shall seeee…

Ashley at Sixt helped find my Prada sunglasses that I had left behind. I had left them two days earlier, and she took the time to call the customer that currently had the car and called me to update me that she had received the glasses and shipped them off to me. This is the first time that I have retrieved anything from a car rental company, and it’s thanks to Ashley that I get my custom Prada sunglasses back :-)

I came down due to a family emergency and the rental company that I reserved a car with said they had no cars when I got there. It was awful. Thank God I didn’t prepay.
So I went down the counters and no one was at all helpful. One even wanted to charge me $ 1000 for a car. I got to Sixt and first of all, the agent, Garrett, was very nice. He rented me a car for a very reasonable price and was so kind to me.
I ended up returning much sooner than I thought I would and everyone at Sixt was so nice about it. They even refunded me money for the days I didn’t use the car.
I don’t rent cars often but this was the best rental car experience I ever had.

Because of some reviews I was concerned about renting from Sixt. I need not be as I had a great experience. So the desk agent welcomed me to the states which too me aback but then I told him I flew in from Orange County which could be described as a state of mind! Ha ha. i assume that since Sixt is a German company more overseas passengers rent from them than locals! Anyway he told me that they were upgrading me two levels and giving me a new car! I assumed this was a bit of BS as I has no idea what a Cadillac ATX is. So I super surprised how nice it was and only driven 17 miles, in fact no presets on the radio so I must be the first renter. So I had a great experience and will rent from them again.

I don’t often write reviews even for bad experiences because it’s not worth it but this one is exceptional. I rented a car through
and pre-​paid. When I got to the SIXT rental office they said I could not use my credit card if the driver of the car was someone else. This was fine… so we put the car on the driver’s credit card. They said the charge on my card was canceled.
Turns out it was not canceled. So I have a fairly large charge on my credit card… I have been calling the SIXT airport location, who transfer me to customer service, who transfer me back to the SIXT location. Nobody can seem to help me and I’ve been on hold for ages. This is a pretty straight forward and solvable issue… I don’t understand why I’m being given the run arround.
I would definitely NOT recommend renting here. The customer service is absolutely atrocious.

I will preface this review with the fact that many rental car companies have given me issues in the past ranging from overbookings to asking to see my car insurance card (who carries their insurance to a rental car place??) so I tend to be a bit more lax when it comes to my rental car company expectations. I saw the previous ratings and said «screw it i’ll take a chance».
I booked and paid online. The desk was manned by two people at the time, both with good (and helpful) attitudes. My car was rented out so they ‘upgraded’ me to a luxury car, which was pretty much brand new (~1500 mi on odo). They did a good job of getting me out in a reasonable amount of time (~10 min total including the wait). However, the line was only two people deep so YMMV. Return was equally uneventful.
One snafu that did happen was in billing. I rented the car for five days but returned in on the fourth day. The invoice said five days and I had to shoot a few emails back and forth with a customer service representative before the error was corrected, no big deal but thought I would mention it. One thing I didn’t like was the lack of a customer support number on the website. They want to push you to email, which I feel is much slower; for that I knock a star off. Other than that, great experience overall!

They have been repeatedly hounding me. Of course. What’s really funny is that they «can’t seem to locate» the claim form I filled out at this location. So who’s the incompetent one here, this location or the claims department? Now they want me to pay for damages I didn’t cause. Ha, no thanks.
My point: AVOID SIXT AT ALL COSTS! Stick with Avis, Enterprise, or Budget. You’ll be thankful you do.

I really with it was possible to give zero or negative star ratings to companies. After returning my rental yesterday I decided to look at my credit card statement this morning and there is a $ 100 charge on my card! I know that rental companies put a hold on your account to pay for any possible damage you might do to the car and that gets refunded after you return the car in good condition. But I tried calling Sixt customer service today just so I could get someone to explain to me what this charge is but they are closed on weekends!!! What kind of customer service for a company like this doesn’t have help for you on the weekends??? What do you do if you have an issue with your car???
Then I tried calling the SJ airport location to see if someone there could answer the question and no one is answering the phone!!!
STAY AWAY FROM SIXT PEOPLE!!! THIS IS ONE OF THE CRAPPIEST COMPANIES I HAVE EVER DEALT WITH!!!

Update: called me, apologized and sorted out the situation.
Paid for a rental online. Was given the option of picking up the car at 1 am. Get ride to location, but turns out they close at 1 am. There is no one at the window. Call customer service and they say yeah that sucks but we can’t cancel for you, we can only reschedule. So that means I can’t rent from the other companies that were ready and available to rent me a car. Had to go back with my ride, and paid for stupid airport parking for literally no reason. Mega fail.

Good clean cars. Prices are average. Customer service reps are trained to up sell you on insurance. But, they also upgrade you if you are a regular, or platinum in their loyalty program.
Try priceline for best prices which they will match.

Giving this place 2 stars cause the car I got was clean and new.
On the other hand, didn’t give it anymore stars cause although the person who helped me was nice, they are not very upfront with their fees. Quoted $ 267, which you expect since its a quote to be a bit higher than expected not including taxes and some fees but I was charged almost $ 100 plus in fees and «recoup» fees. Really frustrating to see how much fees were added and it not being mentioned at all during the whole process.
I gotta say I’d probably not rent from them again and stick with Hertz since I usually get the price or close to the estimate I was quoted.
Pros: if you want a clean car, they have nice clean and brand new vehicles.
Cons: expect hidden fees and charges that aren’t displayed in plain site of the rental agreement. Squint your eyes and maybe you’ll see a line or two about it.
Overall: ask questions carefully about any upcoming or possible fees to the agreement before you sign. Really wanted to like this place since they have such nice vehicle selections and somewhat proper customer service. But not allowing the customer to know upfront about fees is shady in my mind and thus the reason why I wouldn’t want to rent from sixt again unless they change their methods.

In planning my business trip to the San Jose/​Silicon Valley area, I was hit with the sticker shock time and again. In rental cars, I was seeing estimates of $ 250.00+ for a Corolla on my day and a half trip for usually price competitive Alamo and Enterprise. That was a bit hard to swallow. When looking at the website for the airport there were several other smaller brands. Given the almost 2x multiple in estimates, I decided to try Unilocal’s insights on the smaller brands. Several of them had terrible ratings. Sixt had some mixed reviews but generally positive. I decided to give them a try.
The pre-​rental experience – super easy. Minimal requirements. Confirmations, etc.
The checkout experience – as others have noted, they must have an inventory problem because the RAV 4 that I requested was «not available.» They subbed a larger GM SUV. I don’t like GMs and told them so, the agent indicated that this was a big upgrade and pretty much that was it. The car had 16,000 miles and for a large SUV drove fine. There were some side scratches and a broken back seat but it was in good shape otherwise. They of course, did try to upsell their insurance but everyone does that. After I declined, i didn’t get a lecture in insurance as I have before from Enterprise. So, didn’t love the car but it was definitely in good condition. Checkout was easy and painless.
The checkin experience – quick and easy. Reported the broken seat. They confirmed my email and sent the receipt. They did charge what we agreed to. No additional fees. And it was half the price of the estimates from Enterprise and Alamo for a Corolla. I would use them again. Happy to have saved $ 125 on that part off the trip. Will check to see if they are at the MSP airport for my trip next week.

It’s a good service, but they have inventory issues.
Booked a minivan for 3 days ($ 303) on their website in the morning and came to pick it up that same morning. They didn’t have a minivan in stock so they «upgraded» me to a GMC Acadia. I didn’t realize they were throwing me in a car that is cheaper to rent.
Look for coupons online, you can find a 5% discount.
During check-​in, they do ask if you want insurance, gas fill-​up service, etc.
Then you go to the 3^rd floor to pick up your car. Car was clean and new! 3800 miles on it and everything smelled new.
Checkout was straight forward and was told I would get my receipt in the email. The receipt was exactly the same cost as what we agreed on for 3 days ($ 303). Thank you Sixt!
Update: I told their HQ that I was put into a cheaper car and they have adjusted the price! I’m now a fan!