Social Security Administration

31 windows with only 6 working. Lines are out the door. Call and make an appointment first if you can.

This place gets really packed & busy. Be prepared for the long wait times. I came here on a Wednesday around 10:30am, I was in & out within 45 minutes. I had my name changed and I needed a new replacement card for my son. The process itself is quick & simple. I suggest signing forms before coming in or as you are waiting for your number to be called. Also, check on their website if you need to bring any paper work (birth certificate, marriage license, etc.). It tells you what you need for whatever reason you need to go in there. It makes a big difference & saves you the trip. Don’t let the 10 windows fool you in the front. They have like over 40 windows in the back, they recently remodeled (not drastically) but it’s a lot bigger now. Though, the waiting room is still small and you might have to stand. The workers here want to get you out as soon as possible too, so don’t try to make it difficult on them.

Many people that don’t speak english have to wait twice to get called in, because there is no person to translate there at the window, but I’m pretty sure in the back they have people that speak other languages. Poor people come in to the Social Security Administration physically because they are older and don’t know how to operate a computer to go online. I notice that some numbers that are called are never the ones that people have. I waited three hours with my grandpa just to get a piece of paper, and our number was never called.

I went in on the perfect day apparently. I was in and out within 25 mins. Blew my mind glad I came to this location.

Bad service over 2 hours. security guards wit really bad attitude. dont come here look for a nearest location to you.

i guess i came in on a okay day.
went on wednesday around 1130am which closes at 12pm
theres the line outside but i guess it goes by pretty quickly,
the wait isnt soo bad. maybe i should keep in mind to come around that time all the time when i need something, which i hope i dont

The security guard shud STAND OUTSIDE DA DOOR wen letting people in. Or at least WATCH for people before opening da door wide. Wide enough to almost hit my BLIND friend on da face. We got pushed all the way forward, so wen da security stop from letting people in we couldnt go back behind da red line. I have to tell people to go back which is HIS JOB, so we could just stand behind da red line (3 people behind me end up standing to my left.)
Wen it comes to appointment, they shud have at least ask them to take out da appointment paper then CHECK DA DATE One guy show an envelope, and he let him in.

I would rather get a root canal at the DMV than come back here, and it sure seems like everyone who works at this office feels exactly the same way.
Even though I had an appointment, I waited 90 minutes for my turn at the window only to be treated to a woman seemed incredibly burdened by having to give me a form and tell me to wait for someone else to help me. Perhaps there’s a bright future for her in Comcast’s customer service department.

Worse place ever, security so ridiculous. Rude and mean. If you come early when they open you will wait til they close to be service.

Place is small. Reminds me of the DMV. Line is long. Busy. Idk why they don’t use our tax money to make this place a big difference? Now, this is what i don’t mind where my tax money goes. :/

I don’t like the long wait here. If you come here for important business be ready to wait in a long line outside before you can come inside to find a seat. Parking is hard to find or go to park far and walk here. One time I had to wait for almost 4 hours with my wife and her dad.

First off be prepared to wait in a huge long line! Like the security guard says if you can try to handle your business online or make an appointment in advance.
The people who work here are for the most part usually very nice and helpful.
They do handle all your problems with the up most importance. I would say my only grievance would be how long the line is.

A few of the «office personnel,» need to improve their English skills! And Social Security Administration needs to be watched like a Hawk. Otherwise, they too will become an IRS fiasco. Or are they there already? Perhaps so no one is overseeing the «office personne.» who misplace vital paper work. Then the person has to resubmit another form taking another month for the adjustment to occurr. Do you see what SSA is doing? Delaying just payment to recipients due to ineffective Administration and personnel within the EastSide Social Security Branch!

Granted, I came here under circumstances I would not wish upon anyone else. However, from what I had experienced, they were a lot nicer than I expected them to be so that was a great relief.
For some reason, maybe years of Simpsons, Family Guy and other cartoons have scarred me from thinking that people were mean, nasty, unhelpful and generally unhappy to see you.
I did have to wait some time but I think I got lucky because I only waited about 30 – 40 minutes without an appointment and was able to get a new SS card with a simple application. I used a pen that was running out of ink but the lady didn’t seem to mind. She was very sympathetic to what happened to me and even happy to give me some additional helpful tips and letting me know when my card would arrive. not bad really.

The parking lot was ¾ full and I thought uh-​oh. Walked in and the place was hopping lots of people «now serving number D-​528,» she said. Pulled a ticket out of the machine and it said D554. Oh no! Sat down and there were at least four and sometimes five clerks working. It didn’t take as long as I thought. I moved through the line pretty quickly. Remember to go online, fill out required documents, print and bring the identification you will need. Not so bad. No drinks allowed though. Guard does not answer questions… not even,” why is there a guard needed?” He does have a nice smile.

Quick, friendly, no appointments needed. I was in and out less than 20 minutes. Just make sure to fill out the forms as you wait and have the right proof brought along with you :)
The guy had me look over the paperwork to make sure my info and mailing was right. It turns out for more than 25 years, the system had my dad’s name incorrectly spelled. Haha! So he fixed it up for me. Its only been less than a week and I just got my card replacement in the mail today. Quick and easy :)

This is the best office to visit, came here today (Monday) around 1pm. There were only a few people but only 4 people ahead of me.
Only complaint I had was the construction near the exit on 101 by Tully Rd. This office is clean and all the staffs are pretty friendly.
I was in & out within 30 mins, which is not bad at all. I definitely recommend coming here on a weekday.

This office location is right off of 101 near the Tully Road exit. It is actually right behind the sound barrier wall off of Fontaine Road, round the corner from Chuck-​E-​Cheese.
I came here right at 10am hoping to renew my information for my Social Security Card. First off, it’s free to just change your name or change your status on your SS Card. If you lose your card, then you must pay for a new one.
When I walked in, it was a small office with rows of chairs filled with people. You have to walk to your right and go up to the automated check-​in machine. If you have no appointment, they’ll give you a number. And the wait isn’t so bad, 15 minutes the most? After check-​in you’ll have just enough time to fill out the application and sit in with the crowd for about 5 – 10 minutes. Then you’re in and then you’re out.
After being helped by their friendly staff, they told me that it will take about a week or two weeks for me to get my new card in the mail. I asked if there was any way I could rush it, at any cost, they said no… fail. But I guess, beggars can’t be choosers.

Came here to get a social security proof of income statement for a family member. Got a ticket from the vending machine, sat down, and 10 minutes later (Tues afternoon) got called to the window. Smooth transaction.
Lots of parking when I went. Conveniently located, you can see it driving north on the 101.

I used to think people who worked at government offices were robots, but white girl proved me wrong with telling a joke. 4 stars.
Me — «So you keep our old Social Security cards if we’re replacing them for a new one if our parents laminated them?»
Social Security Office Worker Blonde Chick — «Oh we actually sell them when we’re off duty.»
Minus 1 star to my parents for laminating my social security card when I was little when it specifically says don’t laminate on it. Finally got told to get a new one since there’s all this identity theft going around now a days and you can only tell if the card is legit when it’s not laminated by the paper and water marks.
First time ever in one of these offices. Hopefully the last. Was in and out in 10 minutes. Got a # from the machine in front, then went straight to the line for Window 1 or 2 since I already filled out my replacement form that I printed online.
I guess the only people who really have to wait over here are the old/​retired/​disabled people trying to get social security benefits or who have questions or problems relating to that, but if you’re just applying for a new or replacement card, then it shouldn’t be that long of a wait. It’s free to get a new or replacement card too.
They speak English, Spanish, and Vietnamese.
Located by 101 off Tully near Chuck-​E-​Cheese.