SpringHill Suites San Jose Airport

Except for the coffee shop staff, the rest of the staff was friendly and responsive but the room was not really that clean and my coffee debacle left a lot to be desired. Someone forgot to empty the trash, there was coffee splashed all over the bottom of the front door and the bathroom floors had hair on them. Also, when I went to get some coffee downstairs in the MORNING the barista was on her break and there was no coffee in the self-​service pot and a staff member walking by said I had to wait until she was off her break to make another pot and he didn’t offer to make one. The cleanliness of the room and the responsiveness of the staff really solidifies the overall impression and mine was not that good.

I was quite surprised and happy with this location. This is one of the new shared hotel concepts. The building also houses a Residence Inn. They are joined by a walkway. It is conveniently located close to the airport. Also, downtown San Jose is not too far way.
From the outside it is simple and clean, but the inside is well done. It has probably the nicest lobby of any Springhill Suites I have ever been to, and I have been to many. There is even a small bar on the lobby level. The bar also has a full assortment of coffee drinks in the morning. The lobby décor is modern and cool. There are only two elevators, but they move quick so I never waited long.
The room was also a nice surprise. They are good sized rooms. The living room area is comfortable and features a convenient desk. The entertainment system in the television is also a newer version than most. The bed was comfortable. The bathroom is split into two small rooms. The toilet and a small sink are separate from the shower and main sink. It is a nice touch.
The fitness center is shared between the two hotels. That is fine since it is large enough for that. There is plenty of newer equipment.

I’m a platinum member so have some experience w/​Marriott properties. My stay was for 6 nights so i was able to see what the hotel was like during the weekend and during the week. Breakfast in general is a bit hectic. The staff never seemed to think they were going to get a rush compounded with an dining /​serving area that is not well laid out which creates a bit of chaos. Many patrons complained that oatmeal (myself included) was never available (always over/​undercooked or none left). Fruit was never quite right. One morning OJ wasn’t available and for whatever reason fat free milk was the only option. If you like to take down eggs and potatoes and sausage every day you’ll be in good hands here. Bar area staff was very attentive though and suggested that you go over to the Res Inn area to find other items. Hotel is new so rooms are nice and layout is ideal for a bit of work. WiFi works well. No one seemed to vacuum the hallways (i stayed on the 4^th) but at least the rooms are well kept and not run down. The room staff does the bare minimum if you are staying there for multiple nights unless you ask them to do more so keep that in mind. While there are plenty of parking spots in the garage the navigation is stupid tight so be careful in there or simply park in the surrounding spots outside and avoid it all together.
Also be sure that the rate you booked is the rate that is on your bill. Mine was not, I asked to speak to a manager i was told that is not something they do after the fact. HMMM…
Great stay if you are in/​out in for a single night, you get a good rate, and don’t care much for breakfast. There is a running trail around the corner which is an alternative to the gym that is shared w/​all the Res Inn guests too so it does get crowed in the early morning. There are tons of options in SJC for Marriott fan bois so i would likely not stay here in the future.

Good hotel, rooms were nice. Pleasant staff, clean and decent breakfast. Easy access parking. I like that the toilet is separate from the bathroom/​shower. I travel a lot for work but this time was traveling on a family vacation. Would stay here again.

So I’m here at the bar in the lobby bar and they have the greatest bartender evar!!!
Every Time my relatives come into town I put them up here. It’s very convenient for me as my business is right down the street.
The staff is very attentive and helpful.

A great new find for a tourist or businessman visiting San Jose! It’s near San Jose airport and the business district! New hotel with friendly staff! I loved that they had a coffee bar with Peet’s coffee. There is complimentary coffee but also a barista that serves cappuccino, lattes, chai, expresso for a fee! At night they have the Skyport lounge with bar items and food. Comfortable beds and very quiet hallways. Business center to print your boarding passes, shuttle to the airport! Central location near 87 and 101! Terrific place!

Service is very average overall. Ran into concierge who doesn’t pay attention and bar tender who simply answers «what you see is what you got» when I asked «do you have X?» That’s quite rude.

The service is great. But the manager named Nicole ruined all the good things I have to say about this hotel. I booked online one night for $ 149.00 included tax and service fee. However, when I checked out, my bill is $ 186.15. They add $ 14.90 sales tax, $ 5.96 convention and tourism tax, $.29 CA Tourism Assessment tax, $ 15.00 parking. All the manager can say is, everything subject to change. What a rip off. I will never recommend anyone to this hotel.

Our room was really nice and we had a great stay here. Comfy suite! The only thing I didn’t like was you couldn’t fully close off the sleeping area from living room. Went down to the bar with my sister to visit and had fun! After the bar closed we walked to doghouse a dive bar down the street and had more fun. The breakfast was yummy and loved the dining area. Front desk was friendly will be back!

One of the best hotel stays ever! Ladies at check in desk were very friendly and helpful. The room was immaculate. Comfortable bed. Breakfast was top notch. There was a young man that was cleaning up after people and serving them drinks, who does that at free hotel breakfasts?! He deserves a promotion! I am a very picky person when it comes to hotels… this has been an excellent experience!

We stayed here 2 nights recently, awesome hotel. Customer service was good, the lady at the front desk told us about the VTA line that takes you to the Levis stadium, it was only about a 5 minute walk from the hotel to the stop. Beds were super comfy! Very clean hotel. You have one bathroom with a toilet and a sink and another bathroom for the shower and a sink. That was nice. Breakfast was awesome. They have a bar and grill on site too, we ordered fish and chips and a chicken bacon ranch flatbread and brought it back to the room. Delicious! Definitely be back here our next trip.

I got to the hotel directly after I got off the plane, and when I wanted to check in, the front desk lady told me I’ve ALREADY checked in. She even asked me if I asked someone else to check in for me. HELLO? HOW DID YOU go through the check in process without viewing a legal ID that’s mine???
So I ended up waiting for AN HOUR at least, and she checked me in to a room without explaining anything. «Everything’s taken care of» is what she said.
And today I found that my credit card was charged by this hotel for something I’ve never done. I called to check if anything was wrong. They told me that I signed my name. EVEN THOUGH the name signed is NOT MY signature. Oh, and you know what, that’s not even my name on the document I’m supposed to be sign in too. They told me that they would call me back, but I HEARD NOTHING after that.
Are you kidding me??? Is this how secure your system is? How am I supposed to trust my information being held by your hotel when you let others check in under my name without further proof???
I should have insisted on them providing me detailed information that day, which probably can save me a lot of time arguing with them again and again that it’s NOT ME.

A nice hotel by the Marriott group. Not as fancy as Renaissance but at least they are clean and updated.
Rooms are huge! With a living room area, a decent sized couch, coffee table, and TV
Toilet and shower are in 2 separate rooms
Great location by the San Jose airport.
Complimentary breakfast was decent with oatmeal, fruits, sausage, bacon, eggs, cereal, etc

Great hotel, great location.
It’s brand new so you get all those benefits and it’s connected to a Residence Inn to give you other hotel options as well.
Nice gym, nice pool and right down the street from VTA so you have easy access to downtown.
Hotel shuttle as well.

Came here with family for forth of July. Everything about this hotel is very nice and modern. We really liked the fact that the room came with a futon. As a family of 5 with 3 older children, we really liked not having to share a queen btwn us 3 kids. The toilet is separate from the shower and its nice bc then you don’t have to worry about not being able to pee while the shower is occupied. My family really liked that they had a gym that’s open ²⁴⁄₇. An added bonus is free wifi during the duration of your stay! They have washer and driers on the premises and they provide detergent and its $ 1 per wash and dryer. Breakfast is complimentary and is usually scrambled eggs, sausage, red skin potatoes, oatmeal bar, various fruits, cereals, and a waffle bar! They have coffee, apple juice, OJ and water. My only complaint is that various items would run out and they would be slow to restock everything. Also, some of the bowls were kinda dirty.

Excellent customer service! This has to be the nicest hotel I’ve ever stayed in at the bay area. Its modern and updated compared to most hotels around here and the pricing wasn’t too bad considering it was fourth of july. Would definitely stay here again

Nice clean and the vibe is great!

Newly built (opened June 2015)! Shares lobby with Residence Inn Marriott. Is adjacent to the Qualcomm San Jose Technology Drive campus. Very near San Jose Int’l Airport, too. Has a lobby bar as well! Rates range from $ 139 (low demand nite) to $ 299 (high demand nite).