Sprint Store By California Wireless Solutions

I can never preform any needed tasks because this is a franchise, and the staff try to pass me off right in front of my face, while the guy who I’m being passed off to says no thanks with his feet up on a chair, so unprofessional and uncomfortable each time I visit. The convenience of the location no longer outweighs the negatives.

What the heck was that?! I went there to upgrade two phones with damage and the girls were literally on their own cell phones. One named daisy completely ignored everyone who walked up so she could beg some guy on the phone not to make her «wait around for his call» we waited a good ten mins for this little kid to get off her call and help the other one. I was so disgusted with her behavior and complete disrespect I changed my mind and we’ll drive the 15 mins to valley fair and give them our business. Get real employees, not high school mac make up artist wannabes with 6 inch fingernails pls.

Brian was very helpful and nice, and have been to many Sprint Stores where people are not happy at all or nice. But Brian went out of his way for us, many many thanks. Will only come to this Sprint from now on.

Terrible service, the kids working there seem to be very nice however there is poor management in position.

I had just lost my fast charger that I received with my new s7… tragic…so I came to this Sprint kiosk for a new one. The boy at the counter, we’ll call him POS, assured me the charger he had for $ 40 was a fast charge charger, it was all black and not white, but a lot of chargers these days are multicolored. I saw on the box that there wasn’t any notation stating that it was a fast charge, but he kept assuring me that he sold tons of these and they are the fast charge like the one I originally received he also mentioned that because this phone was so new that they would be the only ones selling android charger and that other stores would only sell subpar chargers that could potentially damage my phone. Once I got home and charged my phone it did not indicate it was on a fast charge and that it would take 1 ½ hours to charge from 69% to full charge… WTF??? Come to find out best buy carries the fast charger for Samsung for only $ 20 which is an android certified charger just like my original one. I’m filing a complaint with Sprint, marching my furious little a** to that kiosk, return the lame charger the POS sold me, and demand my money… after I fully charge my phone of course.

Went to the Sprint kiosk at Oakridge Mall, San Jose, because my grandson wanted to switch his Verizon service to Sprint for the unlimited (talk, text, data) plan. We were helped by both Priscilla Alfaro and Kane Dure. They handled everything competently and we walked out with the transition completed. Priscilla, especially, answered all my questions (and I have a lot) with patience and care so that I understood exactly what was going on with the process.

Please Sprint Corporate, do yourselves a favor and remove this kiosk in its entirety. Obviously you don’t care enough about your business since you are not taking the opportunity to make customers happy and reply to their complaints here… (FYI exactly why I am NOT a Sprint customer and promise you I NEVER will be).
I don’t know where in the heck you find your employees or even the person to hire those employees because you are all doing it wrong…
I did not walk in the mall today and ask for service or help or anything for that matter. In fact, I did not even LOOK at anyone at the kiosk unit… your FOUR employees on the clock decided to whistle and holler at me. Uh… UNPROFESSIONAL. How the heck do you expect to get business if your employees are hootin and hollering at every female that walks by?! SO IRRITATED.
You have ONE job. You failed. Move along now.

It doesn’t look like another negative review will make much difference but here it goes.
Two months ago went to this kiosk for a phone upgrade. Paid the upgrade fee for the new unit and went home thinking that all that was needed to do was insert the sim card and be on our way.
After going through the steps, it was evident the Sprint representative upgraded the wrong phone number on the account. Since there was an urgency for the upgrade to occur immediately, we were forced to return the original phone and pay an additional fee for another unit. The reimbursement was supposed to have been completed in 5 to 10 business days.
After two months, several phone calls, and even a two-​hour in-​person visit to the kiosk, the amount has yet to be reimbursed. To this date, we are still waiting.
One star provided in that the staff was cordial. Four stars removed for company operations. We understand that mistakes are made. But the inability or unwillingness to resolve the issue is inexcusable.
It is unfortunate that other avenues for resolution will have to be pursued.

Beware they will say they will fix a problem and never actually do it. Went here in February to try and get a new phone after mine swam in the toilet. The guys tried to set me up with a new plan and then realized they couldn’t because of the water damage. So supposedly they canceled it but i had to call them that night because they didn’t and sprint cant do anything about it since they’re a third party company. Still didn’t get fixed, had to call back the next day and thry supposedly canceled everything. Fast forward two months and i happen to glance at my bill to see I’m leasing two new phones i never got instead paying my current two phones installment plan. Went to the kiosk again and after an hour, claimed he fixed it and it would go back to normal next bill. Two more months later, i noticed that today the installation plan wasn’t on our bill. Being optimistic, i was hoping that because in the last few months we’ve been credited over $ 200 that maybe the phones were paid off. Nope, according to sprint, he never restarted it. I’ve been on hold for ten minutes while a supervisor looks at my account because this kiosk has apparently messed it up that bad.

I visited this store on Blossom Hill Rd in San Jose and the staff was totally knowlegable and friendly and went beyond customer service and solved a problem that had been ongoing. Anna and Mandy are the two representatives that helped us. Thank you so much!

Just switched from Verizon to Sprint. Couple of things:
— Grace was very helpful and knowledgable with most of my questions.
She could have been clearer about the protection plan and how replacing/​repairing a phone works. Of course in the process of moving apartments, I dropped (and pretty much shattered) my new phone. i went back time, when the kiosk was only manned by a singe (brand new??) employee — who also didn’t seem to want to make the time to talk to me. (I’ve noticed that at other kiosks too; when friends are visiting, customers come second. And not just an «I’ll be right with you,» its a 5 – 10 minutes conversation that is not prefaced by any greetings. Super awesome first impression btw.) This brand new employee also had no information on how to repair/​submit a request for a repair.
Grace also could have been more forthcoming with the details of my new phone. I used to have an iPhone 5 for the longest time. I wanted to upgrade and with the new terms of service, I did have to pick a new phone. my 5 was a 32 GB and my (now) new 6 is only 16. That’t just simple math– maybe I had wanted the 64 (didn’t know the 6’s didn’t have a mid storage option) but instead of offering or telling me, I got the (what feels like) cheap model.
She was helpful and quick about switching over my information. She was also persistent (for some reason the cut your plan in half app or whatever they were using to do that promotion wasn’t working) in finding answers if she did not have them. She was a bit distractible? Her coworkers were arguing over whether they should upgrade their OWN phones, and she often inserted herself into that conversation instead of the customer who was right in front of her.
— Back to the protection plan. I know this isn’t this Kiosk’s fault, (like i said they could have been more forthcoming) but their repair/​protection thing with Asurian STINKS. I should leave a separate review for them alone, but finding a place where I can repair my phone all by myself is damn near impossible. I had to basically call the help line and then speak to a manager to get anyone to tell me the locations around me. Its not listed on their website, and hot damn they couldn’t make it more confusing or complicated. My issue was that the information given (by the new employee AND Grace) was not consistent or very clear on how they handle that/​what it covers/​what it doesn’t cover/​what to do i you’re in that situation. So thanks for that.
Not a ton of complaints about my service, the LTE drops off more than I’d like, and sometimes my phone completely freaks out and cant get any kind of reception/​wifi connection. I’ve also NEVER had a dropped call with Verizon, and in the last 2 months have already had 3. Not super impressed, but if that keeps up, I can always switch services again.
Wont come back to this location if I need assistance though.

So sad. For so many years I’ve been a huge fan of Sprint but this particular store just blew it. In October I rushed in to get a replacement phone before our trip. New phone are so expensive and was offered an Galaxy S3 display model for $ 150. I bought it… to only now find out that the phone had suffered water damage… and they scraped off the little sticker that changes color when exposed to water. Which I have no way of proving. I just learned about the sticker thing. Its located inside the phone over the battery. I guess it is white but turns pink when exposed to water.
Buyers beware and check the stickers on any phone you buy from them. For now I’m stuck with a bad phone.

got amazing service from mike, went out of his way to upgrade our whole family plan, upgraded a phone and did it all pretty fast, broke down our new payments, and was just overall easy to work with and super friendly thanks

Elena was the most «I don’t want to work» employee I have ever had the misfortune to come across. On two separate occasions I took my iPhone there as it wasn’t working. Both times she looked at it determined it was a SIM card problem then quickly handed it back to me stating «we don’t deal with SIM cards!» So I then walked down a bit and took it to the Apple Store. The next day I showed up at the Apple Store and had it fixed! Took it back to the Sprint store and my friend Elena was there again and repeated the day before’s event: We don’t deal with SIM cards. Took it back to Apple and had it fixed once and for all. Had intended on taking to another Sprint store rather than bothering Elena but figured why bother. So took it back to Elena who got it working in about ten minutes. When I have been here in the past always got good service from the two guys that work there. Elena sadly was pretty clueless. After I told her I was a Sprint customer she asked who is your carrier. Laughable really!

The entire staff is 100% incompetent. They have allowed unauthorized users to put almost $ 400 in charges on my account and apparently they can’t lift a finger to help. To top it all off, the one person who seems to be able to fix the situation, is either not working or always sick. These people should be ashamed of themselves! You are encouraging fraudulent acts and alienating long time customers.

CROOKS!!! Worst service out there. It is like going to the DMV. They will misrepresent their plans and coverage just to suck you in. The device is HORRIBLE and when I returned it a day later they never credited my account. MATTHEW GURRERO apparently is the manager, was extremely rude and not helpful. After, countless calls to the customer service line, they still never canceled my account. I had to fight and argue with these BONE heads. I HATE sprint. Their service sucks as much as the staff at the kiosk here!!!

If you can deal with Matt he is fantastic! Did several purchases and upgrades with him. he is super efficient and friendly!

It took the rep over 8 hours to port the information over to my new line. He said he would import all my contacts and photos to the new cell. In the process, he deleted about 200 photos from my old phone. Unbelievable.
Not to mention, I asked him to set up my work email for me, which he failed to do.

Amazing service! If your ever need an upgrade or wanting to switch to sprint I recommend going to this store. Ask for Nathan, the assistant manager he’s beyond amazing and will take care of everything you need. I went in for an upgrade and was out in a quickness. Nathan made sure all my contacts were transferred over and he took the time to show me the tricks to using my new iphone. I’ve always hated sprint but this guy made me change my mind. All the guys there are really great!

Stupid People Running Interference Neatly Together or SPRINT for short.
I gave this hell hole of a facility one star because Unilocal won’t go any lower!
I have been having issues with my phone for over three months now and no matter how many times i bring it in, or how many times it has been replaced, the same problem persists. No one here seems to know whats wrong and there is defiantly no customer satisfaction! just and empty «oh well, why don’t you call customer service»? why should i call customer service, when you are right F#@ING HERE!
Hey SPRINT, the next time the carnival comes to town, let the carnies do what they do best, sweep up after the elephants and run the tilt-​a-​whirl. don’t hire them as your employees!