Sprint Store By Wireless Lifestyle

This place feels like a holding cell. You just walk in and sit and wait forever then treated like crap! Avoid this place!

It’s my second time coming to this location and also the second time I leave really happy. I was helped today by Ana and she was extremely helpful. She checked us in as soon as we walked in and was accurate with the wait time. Everyone seemed really friendly as well, so overall it was a great experience.

First can I start off with how amazing the team is here! Everyone is so welcoming and very nice. But today the sales associate Angela and Service and repair technician Robin help me out. These two were an amazing team together. They both brought their own style and flair to helping me out. This experience was a very good one and I am so happy to have gotten my new phone and gotten to meet very two lovely people. This sprint store is by far the best one I’ve ever been to!!!
Update!!!
So I came back today to get a new updated phone with my mother and the service again was awesome. This stores team really knows what it means to be friendly, helpful and informative. And of course we had the amazing Angela help us out !!! Girl really knows her stuff. But this time we also had the help from the very nice and funny Pete. It’s so refreshing to come in and feel so welcomed. If I said it once I’ll say it again this team know great customer service.

Place is terrible, somehow always have no more than 3 people working at a time even on an iPhone launch day. Walked in with 4 – 5 other customers in front of me to two people at the counter, one of which didn’t seem like she was doing anything while the other talked up a storm about everything instead of moving just a little faster. Next customer after me was told «just to let you know it’s going to be a long time before we get to you.» This is my second experience trying to get an iPhone here, and I even preordered this time yet can’t get my phone on time thanks to the staff. My first trip wasn’t anything to brag about either, once I actually got my phone the rep spent 10 minutes trying to convince me to buy every which insurance policy and case and screen protector. When I told him I had my own waiting at home he gave me a look like that couldn’t possibly be true since I didn’t buy it from him. This will be the last time I head to this store to get things from sprint.

I walked into the store today to return some items because the name on the store says «Sprint» which is where I bought them from. The female employee takes my receipt and tells me I have to return them to I Mobile out in Tracy, CA. She tells me this Sprint store is owned by a different retailer. Huh? Why does the name on the store say Sprint then? I started to ask her what can be done and then she gets up and says «have a good afternoon» and walks away. What wonderful service. Not even offering to assist any other way. I would highly recommend if you are looking for cellular service to go to another carrier. Once my agreement is up I am.

Well, I had the best customer service on Tuesday morning. My I Phone 5S died on Monday night and my I cloud wasn’t working properly… But, Ana worked her magic and was able to save my information and helped me set everything thing up properly on my I Phone 6 Plus! She was so knowledgeable and very nice the whole time, even when I asked my dumb questions… Will go back there again and again!

I was able to purchase a new phone that will meet my needs. Pete did an exceptional job showing me my choices. Then we learned how to do call forwarding. Lastly, Pete phoned the appropriate person at Sprint to set up my custom caller id. All in all, it was a great experience.

I’ve been meaning to leave a review for these guys since I had to come here 3 times a few weeks ago. This is by far the best Sprint to go to in San Jose! They were so helpful and you can really tell they actually care about and like what they do.

This place is amazing only because of the amazing customer service and Robin is the heart of this place

Mr. Robin did a great job in fixing my phone.
He is a true angel because he helps everyone who come through the door.
He is knowledgeable and professional at the same time.

I was helped by Alex K after having a very bad experience at another sprint store. He took the time to re evaluate my data plan and helped me paid less money for more data! Also his attitude was very friendly and easy. He did not try to sell me anything extra that I didn’t need. Overall he was a pleasure to work with and I will always go to this Sprint store whenever I need to upgrade! All the other employees were very friendly and

Everytime I come here on a weekday during the day or a weekend. Any freakin time of the day expect to wait on a hard ass plastic chair for at least an hour. There’s 5 people working come on now. I like the service and my phone but there freakin slow ass hell at this location.

Robin is Awesome, and I hardly use that word. Knows his stuff, got my service issue sorted out pronto (no charge), honest, smart and thorough guy. I will stick with this store

We were really impressed with both Robin the repair tech and Ana the sales associate on our visit. Robin went above and beyond to get my phone fixed and was really kind. Ana kept us entertained and informed about new Sprint models and coverage while we waited, what a great team!

Robin in the repair department of this store is amazing. He is the reason I stay with Sprint.
Hands down this is the best Sprint store I’ve ever gone too. They treat you like family

Came in here a few weeks ago to switch to sprint, was put on a waiting list or something and ended up sitting and waiting. Waited for a good 30 minutes or so and only was acknowledged once or twice by the staff who all seemed to just be hanging out talking about totally off topic things loudly. Got fed up and walked out only to be greeted with a very sarcastic «Oh no, don’t leave» by a worker who obviously didn’t care much in the first place. Took our business elsewhere and opened up two new lines

This location list the best people they had and the ones that remain have a low level off customer service skills. After being rudely asked to put my name on a list behind customers wanting to talk to a rep when I just needed the tech, some lady walks right up and gets helped.
Irritates me that I pay so much a month for their useless training.

Every time I’ve had an issue with my phone and have gone into this location they have been great. Their techs and employees actually listen to what your issue is and ensure that they figure out the problem and have your phone working in a timely manner. They don’t pressure you into buying anything — they explain the pros and cons of different phones and accessories — comparing what you currently have or what you want versus what is available to you.
A big plus is they have had the same employees there for quite some time. They don’t have a revolving door of new employees constantly being shuffled in and out. We see the same employees everytime and they always greet us — unlike other Sprint locations where you’re standing around waiting to get a greeting and get put on an endless wait list.
See Robin or Mharro if you have any issues with your phone. They have fixed any issues I’ve had with my phone and don’t just fix your phone and hand it over — they EXPLAIN what they did, what caused the issue, etc.
ALSO Cristian Haro is very helpful. He assisted us and told us to connect with him on any issues. (we needed an AiRave and he directed us so we’d get one very quickly)

This review was based on service. I never signed with them because of the poor attitudes of both of the associates in the store at the time. No hellos walking in, no eye contact, sat and waited 15min to be helped while one of the associates had a very loud personal conversation with another customer about a ridiculous topic that is too stupid to mention.
Went across the street and signed with t mobile. Total opposite experience.