T LINK Broadband Services

I have used their Internet service for a few years. For the price, the speed is amazing. Their service is considered low cost in my area. This great speed and service is great when it works.
There have been many times when the service is so unreliable, it is just baffling. I’m not sure if I should blame the technology or the support staff. They advertise that their service is not impacted by weather. This is a lie. There have been plenty of times when it was raining or sprinkling and service was down. Even in high wind weather without rain, we still had a service outage. There have also been outages in sunny weather.
When we first signed up for T-​Link, the customer service was great. For the past year and a half, their customer service is just a voice mailbox. I called every 15 minutes to check if anyone would actually answer my call, but no one would. I have left messages and did not receive a response. I hate doing this, but I called their sales/​billing lines to attempt to get redirected to an actual support member. No avail. Just redirected to a voice mailbox. I used to get calls from the support team regarding my issues. Now we don’t get anything. Did they fire their support staff?
If you have other options in your area, do not sign up with T-​Link. I’m stuck with them because they are the only Internet service provider in my area that falls in our budget.
If they ever step up their customer service and support game, I will gladly re-​write my review.

Avoid T Link at all costs! In our 12 years of business we have never encountered a business with such deplorable service and support. T Link is a niche internet service provider where mainstream services providers are unavailable. Because of this, they charge 4 times the prices for less than half the speed. We have used T Link for a little over a year and we have not had a single month without outages and/​or slow internet speeds. When it rains, our internet goes down. When it’s working, latency is high and speeds are unstable.
In one particular month we had an internet outage. We called T Link and they told us that their internet server located on a hotel rooftop had their power cut. To our dismay, their remedy for us was to connect a gasoline generator where they assured us that they would «remember» to refill the gas every few hours. Apparently they missed their refill shifts and left us without internet for several days. What kind of internet service provider relies on gas generators to be refilled with gas to service their customers?
If you’re under contract with T Link, terminate it immediately. If you’re considering being a customer of T Link, do yourself a favor and look elsewhere. T Link Broadband Services should change their name to T Sometimes Link Slowband No Services.

T-​Link is a great alternative at business locations that can’t get Comcast (which is most office buildings in the Bay Area) and have few or no alternatives for less than $ 400 per month. I work with a lot of customers in that situation and their only real option is AT&T DSL. The problem with AT&T is the bandwidth they sell you is a good price if you actually get that bandwidth — but, you don’t get what you pay for in real world usage. T-​Link delivers real-​world broadband bandwidth that’s scalable to very high speeds at reasonable prices.
Comcast is much cheaper, but hard to get and much less reliable. AT&T DSL is easier to get and a little cheaper, but if you actually get half the bandwidth from AT&T that you pay for, you’re lucky. Not to mention that AT&T DSL generally has the most congestion (high latency, low real-​world speed) of any ISP.

Terrible service. Never had a month without any outage. Always had issues with internet connection at our office. We had problems staying connected to our VPN and VoIP call would just drop regularly. On top their customer service is miserable. You’d have to try your luck a couple of times before you could get hold of them. They’re very unprofessional. Go with TLink only if you want to save money and have unreliable service. Stay away from these guys.

But am I missing something here? For 3mbps up and download they want $ 225/​month? Even Comcast and AT&T are much faster and cheaper. I was looking for an alternative to Comcast and AT&T.
is not available in my new area.
But at that price, what is the benefit?