T-Mobile

Probably one of the worst experiences I had in terms of customer service. The people here are not helpful in any way, shape, or form. They don’t explain any of the contract restrictions and basically charged me over 100 $ for a «free tablet» and a new line that I had to open in order to get these magical «installments» for the payment I made. No explanation on how these installments work and above all else I basically paid for a new line for an average tablet that I had for a day. Be knowledgeable people and give some kind of care and respect to your customers. Best believe I’ll call corporate for this kind of behavior.
PS: Don’t talk over a customer while they are trying to ask you a question. Don’t suggest a phone because «you think it’s a cool phone that does stuff». Understand the difference between an invoice and a receipt.

One of the worst customer service, everyone is unhelpful and clueless. I would never return to T-​Mobile. In the end I had to cancel both the line because they don’t give shit customer.

Not customer oriented service towards existing customer. Employee claim they can only do new line customer but not existing customer. For existing customer want to switch service plan, they told you to call customer service yourself instead. I end up going back to auto-​mall parkway store to take care my issue.

I dont like these guys rude, unhelpful, but at least they maintain their shop clean, that is okay to do some basic sevice

–1 star for not greeting consumer
–1 star for being too rude
–1 star for wait time
–1 star for full of crap answers
–1 star for being the worst T-​Mobile store in South Bay area (I’m forced to provide 1 star)
Problem 1: You will not find parking near the store. You will have to drive for 15 minutes before you can see an empty parking spot
Problem 2: None of store associates understand customer service. They are some rude high school boyz
Problem 3: They are only interested in selling new devices and service. After that God is your only savior, not them!
Problem 4: They aren’t paid well, not getting bonuses, not happy with their job or not trained well in profession.
Problem 5: None of them smile. Talks to the point making every conversation a monologue rather than a dialogue.
Not visiting this store ever again and won’t recommend it to anyone hoping for fair treatment when inside the store. Within 15 minutes of my visit, I couldn’t feel more disrespected.

Upgrade my phone here to Samsung Avant. The manager insists that I have to finance the phone in order to get $ 50 mail-​in-​rebate (which is not said on the rebate fine prints). They also add insurance plan to my account without telling me or ask me for permission. Signing up the insurance is also not printed on my receipt. Luckily, T-​mobile texts me the following afternoon about my signing up on the jump insurance program. I go back immediately. The workers there told me that they have to add it as it is required (lie). I told them that they did not tell me nor ask me for permission. They said they can’t do anything for me and if I really want I can go home and log on-​line to cancel it. I immediately call 611 from my phone to complaint to corporate and the manager sees me doing that and immediately log-​in my account and removed «their required insurance program». After that, the manager keeps on annoyingly telling me that as soon as I walk out of the store, if any thing happen/​wrong to my phone, it is my responsibility.

Not sure why this store has a few bad reviews…
My experience today was great. My sister and I have had T-​Mobile for a while. Since her new company pays for her own phone bill, we came in the store to separate her account from mine. The whole thing was pretty long: I had to «release» her number and then, she had to add hers to a new account. We got help from Kathy S.: she’s the sweetest and cutest person. According to her, she’s new with the store but her customer service skill and patient were amazing. She had to call several numbers and repeated the same thing over and over again but she did that with a biggest smile on her face. She kept apologizing for our wait. Just seeing the way she handled the situation, we couldn’t help it but felt ok with the long wait since we understood that it was not her fault and that, she tried her best to help us… She also showed us know how to do the account transfer from our phones so we don’t have to come in the store…
I didn’t like the fact that the store didn’t have any «fake» phones that represent the size or feel of the phone so customers can choose the right phone for themselves. All of their samples were glued on the table and were so hard to be picked up to see. I did complain about it. But after working with Kathy, I felt bad for even making that complain! I truly believe that if one receives an excellent customer service, other issues, if there were any, will not be problems any more…
The manager AJ also seemed to be very cool and nice. He looked chill and nicely answered all of Kathy’s questions. When I asked to provide positive feedback on Kathy’s customer service, AJ did write down all of her information and let me know where to send it… I will do that shortly. It showed that he’s a good manager to work for!!!
Overall, we had a good experience with this store based on Kathy’s customer service. Actually, my sister already went back in the afternoon to pick up a brand new Iphone6…

!!!BEWARE!!! These guys are scam artists, I was trying to make a payment for my bill which is around $ 185, i came in to the store and Edward who is the Store Manager told me that my bill is $ 220 where not too long aho i checked my bill online that it is $ 185. I used to work for T-​mobile and been in the wireless industry for 5 years now. So EVERYONE PLEASE DONT DEAL WITH THESE GUYS! Oh and also they have horrible customer service esp Han.

Some of the guys working here are cool but the one person helping us had pretty bad customer service skills, and was very unprofessional. If you purchased a phone online or over the phone through their corporate site, they are not willing to help you out at all since they have nothing to gain. It seems like there are too many employees standing around having fun, and when you need help, I feel like you are bothering them. Employees need to go through better training at this store and learn customer service skills.

I’m a long time T-​Mobile customer and have visited many of their stores. This one is my favorite. I’ve recently started a project developing phone apps, and have had to take several phones to this store for swapping SIMM cards in used phones. This is a low cost item that arguable reduces their phone sales, so I don’t expect the staff to get excited about helping me out. But they are great! I’ve never had top wait for a knowledgeable tech, and they are always cheerful and professional despite the fact that I don’t buy big-​ticket items. The ones I’ve talked to are true lovers of technology, not just your usually retail sales staffers. While waiting for the SIMMs to program we talk about trends in computing and the latest CPU cores — try that with a Verizon salesman! They’ve also show my upgrades to my phone plan that increase my data cap with breaking the bank — a good thing when you’re developing apps!
T-​Mobile is in general the best of all the US cell phone carriers. In my experience their actual usable coverage is better than any competitor, and their new LTE network delivers data at several times the speed of my AT&T DSL line. I sure hope they never merge with another cell company.

This place is unprofessional, if anyone is planning on switching over to t-​mobile, you might as we’ll drive to a corporate store and have a professional take care of you. These amateurs don’t deserve any commission based on their customer service. Most of my friends live around this area and from what I’ve heard, these clowns threw in a bunch of features and things you don’t need onto their account. Be careful everyone! The guys who work here are not knowledgeable of their plans and phones. They probably bribed the manager to give em a job here. Clearly these guys need to get an education.

Don’t ever go to this tmobile store. This place isn’t even corporate. The manager Andrew is full of crap. I purchased an accessory from a tmobile corporate store and I decided I didn’t really like the accessories I bought. It was slow in that store nobody was in it. First of all
I wasn’t even greeted by them. They literally waited for me to come up to them. I asked if I can return my accessories he gave me the run around BS saying that they can’t return the accessories because they don’t carry it. Then I told him the person I purchased from said I can return it at ANY Tmobile store. He goes telling me that his store is a «TPR» store different than corporate. Getting to the point I know he could’ve returned my accessory because I’ve done a return at a TPR store before. I don’t know how this place is getting 5 stars. Probably some fake reviews.

Best store I ever been to. Hien the SA was very helpful. If you need anything just look for him. The store was very nice, clean and well organized. Other SAs were very friendly as well, fun & professional as the same time. I’m so glad I found this place.

Sales Reps are awesome very helpful very clean store greeted me right as i was walking in other stores just watch you walk in and still you have to wait here fast service

So I just got some terrible customer service from a retailer at this T-​Mobile. The guy was stoned out of his mind and did not know or have a clue what I was talking about. This guys name was Eric, when I asked to talk to the manager he smirked and said that he had just stepped out. The other a– hole working at the time did not lift his head once. He reminded me of the guy from the Green mile. He just stood there and looked down the whole time. Don’t waste your time at this particular store.

Welcome to a place of 110% customer service and total professionalism. Super satisfied with HIEN & ANDREW sales and manger of this store. IV had many problems at other retailers but not this tmobile store there on point, & there for the customer. Special thnks to this team for putting MY faith back into my cell phone companies. Good job & keep up the good work.
I appreciate you guys & thnks for all your help :)

Until they can hire the right employees… do not go to this location. Been there several times, so I can confirm bad customer service. You are better off going to corporate T-​mobile store where they have trained professionals who are willing to help you.

Traffic was pretty consistent the whole time we were there… So I know it gets pretty overwhelming for the two employees who were on hand. They took it in stride and continued to give very genuine customer service. We came in and was immediately greeted with a hello and smile.
Great job HIEN and ERIK (?) for muLti-​tasking and working to get people in and out in a timely manner .
Hien was a very knowledgeable who was able to answer any questions we threw his as way. I couldn’t have asked for a better tmobile rep.
By the end of our visit, we successfully swapped over from verizon to tmobile. Goodbye high rate plans and hello to NO contracts!
This is our family’s go to location for any future tmobile needs! Come through and check this place out if you were even thinking about leaving your current carrier … Or if you currently are a tmobile customer. This place won’t let you down.

In my search for 4G, I didn’t know I’d be coming home. I was once a T-​Mobile customer 3 years ago. Sadly, no iPhone… so I went to AT&T.
YES, I DRANK THE IPHONE KOOL-​AID.
AT&T service was so awful — I’d be driving down 101 on a conference call and bam… call dropped between Menlo Park and Palo Alto each time. Urgh. Went to Sprint, but was disappointed in their service as well…
I finally was tired of the iPhone. I wanted a bigger screen. I wanted MORE.
I saw the Samsung Galaxy 3 from hubby’s co-​worker. I was intrigued by the bigger screen and by how light the phone was…
So, here I am, the weekend before Christmas, at this store on a rainy night… re-​applying for a new account with T-​Mobile.
Do I regret it? Not at all.
1. Service at the store is beyond compare. No barely polite hungover over people helping me (read my review for Sprint on New Year’s Day).
2. SA knew what he was talking about and helped walk me through the stuff.
3. Took advantage of the promotion they were running…
4. Came back a week later because I was having issues with GPS and the phone in general. They helped me and phone hasn’t been a pain since.
While I’m sad I left T-​Mobile (I had been a customer with them for over 5 years!), I’m glad to be back.

Went there today. On T-Mobile’s web site, there is an advertisement for the Samsung Galaxy Blaze smartphone. $ 349 normal price. $ 50 off promotion, and then for a limited time, you also get a free $ 50 refill card. No contract phone. Even though it was an ad printed out from T-Mobile’s web site, and this was a T-​Mobile retail location, they wouldn’t honor the price. Wasted a trip. So I ordered it online and it will be shipped to me. But I really wanted to support this new store at this new shopping center. Oh well.