Terrence Sullivan, MD

Dr. Sullivan is very irresponsive. We could not reach him for a couple of weeks although we called & left his clerk multiple messages. And when we finally got a hold of him, he hung up before we finished our question.
The clerk is no better. She does not give clear instructions & does not seem to know what she is doing.
We should’ve done more research & consulted with other doctors

Botched my procedure with old techniques — not knowledgeable of latest science. I wished that I would have had researched doctors better but trying to move on. He even joked that I was a «wuss» after the procedure since I was screaming in pain. Seven years later and still dealing with the consequences. Go anywhere else, but avoid this doctor!

Dr. Sullivan is a wonderful doctor!
My father-​in-​law was referred to Dr. Sullivan by his primary doctor. He was able to get in for an appointment with short notice and the staff handled the paperwork efficiently so he could have minor surgery at O’Connor hospital this past Monday.
He was so attentive from the initial visit to accommodating my father-in-law’s request on when to perform the minor surgery needed. He also followed it up with personal home phone calls to check-​up on him after his hospital release.
He is a very thorough doctor that helped my 78 year old father-​in-​law relieve his discomfort. I greatly appreciate all he does and would definitely recommend him for any urological need.

I’m so surprised Dr. Sullivan only has 3 stars! He’s so amazing!
I first met Dr. Sullivan after my second flare up from the same stone I’ve been fighting for 3 months. He came in and talked with me, showed his sympathy and was very nice. The day of my surgery at el camino hospital he met me before we went into the OR and put me at ease since I was so nervous and scared. After my surgery while I was in recovery he went down to inform my family of how the surgery went and gave them a lot of information on my care.
I would definitely recommend this doctor because he’s caring, informative and knows what he’s doing. He does this daily and is by far the best. I’m sure he uses he office for follow ups but most procedures are done in a clean hospital. Thank you Dr. Sullivan for relieving me of 3 month pain!

This doctor discriminates gay! I went there in an attempt to get a treatment and when told him that I am gay he acted out like I have a plague or something. I got the prescription from him and later on into that day a I got a call from him apologizing for his attitude. On my next arrival to his office I handed out my new insurance card since I had my name changed. He accused me for stealing identity and make me go through hoops to get out of there with my new prescription even tough I have have multiple government issued document s to prove my identity. I finally got out of an embarrassing situation to days after receive a letter from him that he denies any service to my and that I am no longer his patient. I will be filing a report on discrimination on this doctor and misconduct and violation of my privacy rights. He violated my privacy by forcing me to have my partner go into the office room with me even tough I asked for privacy and had signed off not to share my information with anyone.

When you first walk into the office you’ll see it is decorated with old and outdated décor. When you walk up you to the window and take a glimpse of the inside it’s cluttered and unorganized. I don’t know how the secretaries manage things. Then, we were put into a room where boxes were piled as if it was also being used as a storage room. I didn’t think that was professional on their part to put us in a room where they stored boxes. It’s unsanitary and unprofessional. It clearly doesn’t follow infection control regulations. This was just our first visit.
The ladies holding up the front desk were a mess. Their space was cluttered. Paperwork all over the place, pens, food, etc. It took awhile for them to acknowledge me when I first walked in and I was the only person in the lobby. For the most part they were just unorganized and not even welcoming.
The doctor was polite, but he was rushed. At the time my son was barely two months and he was sort of cranky. I was trying to calm him down and the doctor had the nerve to say «isn’t there a bottle, breast or nipple to put to quiet him down.» I understand the doctor was trying to talk to us but have some professionalism!!! The first impression is everything!
My husband and I ended up scheduling another appointment for my sons circumcision, but we ended up not going due to their unprofessionalism. We were given a date, but I had called a month ahead to reschedule because I couldn’t get the day off. The week of the appointment I called asking if it was ok for my son to have a cough. That’s when things blew up because they were rude about telling me I didn’t have a scheduled appointment. I told them I had changed the appointment a month ahead and they said they couldn’t do anything about it. That’s not a way to keep your patients! Then, they put me on hold because they were trying to figure things out on their end, but instead of putting me on hold I think the lady just set the phone on the desk because I heard every word they said. They were saying things like «this lady keeps insisting she has an appointment but there’s nothing in the books… etc!» I just thought that was flat out unprofessional!!!
In the end, I didn’t want to deal with their office. I guess I shouldn’t expect much from a doctor’s office where their exam rooms are used as storage rooms, their front desk is cluttered, and where they still use books to keep appointments. If your going use books to schedule appointments, stay organized! Giving one star to this place is extremely generous. If I had an option to give no stars I would.

In 1981 at age 19 my husband began having intermittent horrible pain on his left side. He went to many doctors, many emergency rooms. He was tested for ulcers and colon problems. No one could figure out what was wrong.
In 1985 he went to the emergency room at San Jose Medical Center, still with the same agonizing pain. He swears it was Terry Sullivan who diagnosed him (finally!) with an enlarged kidney due to a birth defect.
I think it was another doctor who did the diagnosis, but in any case, it was Terry Sullivan who performed the surgery to fix it. It was a long and bloody surgery, but I remember that when Dr. Sullivan came out to talk to me afterward he was very pleased that he had not had to use any blood transfusions for such a bloody surgery.
If you notice the year of the surgery, you will know why we are eternally grateful to Dr. Sullivan for his skill in performing that surgery. No one knew it at the time, but HIV/​AIDS was then contaminating the blood supply.
My husband has gone on to have two daughters, a useful career at Stanford, and an active role in leadership at our church. His kidney has worked perfectly for the past 25+ years.
My daughters go to a peditrician across the street from Dr. Sullivan’s office. When I drive by I always make a point of looking for his name and saying a prayer of thanksgiving for Dr. Terry Sullivan.