The Grout Expert

Before sharing my story, I want to express my great thanks to The Grout Expert. The company manager Ricky is conscientious, trustworthy, and a man of integrity. I give his company a strong recommend without reservation. People in need of help with tile repair deserve to enjoy service from a team like The Grout Expert managed by Ricky!
One of my kitchen floor tiles cracked. The crack was so minor that one literally had to squat down in order to see it. The job was so minor that nobody would be willing to take it, but I had no choice but to replace the tile because my landlord demanded so. After explaining my situation to Ricky and telling him I am currently an unpaid student, he very kindly decided to help me out at a minimum price! Then he sent over a crew member who drove 40 minutes all the way to my place for this small job and did a very efficient and beautiful job with the tile! He was courteous (even though I was secretly embarrassed for having him over to work on one single piece of a fairly fine tile) and careful with his work. I am very pleased with his work and very grateful for Ricky’s kind-​hearted offer of help! Now I no longer need to deal with my landlord about this — happy! Thanks so much, Ricky and the Grout Expert!
When I get my own house, we will do business again!
PS. Ricky is an effective communicator, always quick to respond. — A small thing, but important.

The reviews are true. The Grout Expert is as good as it gets! I hired them to:
1) regrout tiles in a shower, around a tub, and around a vanity
2) clean and reseal grout on 2 bathroom floors
3) clean, reseal, recaulk granite in kitchen
The owner, Ricky, came to my home the same day I called and gave me a free quote. I got an appointment within 3 days. A guy named Vu did the actual work. He was on-​time, very polite, and did an excellent job!
The Grout Expert is the best combination of quality, price, and customer service!

Since our 25-​year-​old bathroom was in great shape aside from some worn grout, we opted to have all existing grout replaced in lieu of doing a total remodel and dealing with building permits, etc. We located The Grout Expert via the Internet and requested a quote. Ricky Nguyen arrived at the precise time we had scheduled and he explained everything that needed to be done and answered all of our questions. We received a quote a short while later and Ricky worked with us to ensure everything would be done exactly as we wished. On the day work was to begin, Ricky and his assistant once again showed up exactly on time and completed the job in a timely manner. They went over and above to ensure everything was left clean and that we were satisfied with the end result. We were very satisfied and highly recommend The Grout Expert.

We have a rental property where the tenants never cleaned the floors, showers or shower glass. There was ground in mold, soap scum, grease and dirt and there was no amount of scrubbing that could get it out. Ricky was really accommodating working around the other contractors and was able to get his crew in quickly before the new tenants moved in.
Ricky warned us that the quote may seem high but that they aren’t a janitorial service. There’s no way we could have gotten the grout clean with just cleaners either. It was honestly worth every penny.
They did an amazing job! His crew was professional, kind and were extremely helpful. I would HIGHLY recommend Ricky and his team and we will be using him for our other rentals.

We called Ricky this morning, and he made himself available on short notice for an estimate this evening. We have some travertine tiles on our stairs that need to be fixed and or replaced. His estimate was very reasonable and honest! I would highly recommend Ricky!

The Grout expert did an excellent job.
Mr​.Vu did the real job, he is a low key but
extremely detailed/​skilled.
After the job, the bathroom tile looks like new.
Cleaned up after the job and worth every penny.

They are very good! My tiles look so much better with the new lighter grouts. I would recommend Ricky. They’re so nice and affordable price. Good job!

Ricky came by at short notice (called in the evening, he showed up the next morning at 8.30am) and gave us the estimate that same night for re-​grouting and sealing 2 bathrooms entirely. We were on a tight schedule so Ricky even committed (and delivered on the commitment) to doing the work over the weekend! The end result is exactly what we were hoping to get.
The price appeared to be in line with what we paid for a similar job earlier so overall we are very happy with this business.

Unlike the Property Brothers and other HGTV acolytes, we want to retain and maintain our perfectly good tile and wood/​laminate floors. The tiles were in good shape except for a few cracked ones, so I asked several contractors who were bidding my bathroom remodel, but only one was willing to tackle such a small job. Then I was fortunate enough to remember The Tile Experts from a previous experience. Ricky Nguyen came by the very next day. He remembered our house and its tile issues from almost 5 years ago! He had the original proposal for our house, so all I had to do was schedule the work. Vu Tran, the tile expert, worked diligently on our master bathroom which had loose grout and a chipped tile, the kitchen floor and counters, plus our 50 year old tiled entry. What a wonderful transformation Vu wrought! Every room looks new and refreshed. Plus, we didn’t have to destroy perfectly good material just for the sake of HGTV remodeling madness.

Ricky is very professional and quick with responding e-​mails. His team did a fantastic job on our grout repair, so good you can’t tell the difference. Awesome job! I hope to do business with Ricky in the future for our building.

The grout expert came by for a free estimate. During the estimate he showed me that I could easily correct my tile problem myself and did not need to pay anyone to do it when he could have easily remained silent and charged me for the work.
In my case no work was needed. For those of you who do need work done by a professional, you can be confident that you’re dealing with an honest gentleman with the Grout Expert. I recommend him highly.

This review comes with the caveat that the work done was recent so I can’t speak to the long term quality of the regrout, but judging from the care and consideration Ricky puts into his business I doubt I’ll have any issues.

The bathroom in our seventeen year old home was starting to look shabby due to the grout chipping away and getting moldy. I thought about a remodel but dreaded the cost, time, and stress involved. I opted to consider re-​grouting. Ricky was able to come to the home for an estimate quickly. We waited a few weeks before committing but once we decided to do so, a reasonable date was set for the project. We had a large master bath fully re-​grouted and the shower pan of a smaller bathroom done was well. Vu who has been working with Ricky for ten years arrived on time. He was efficient, skilled, and professional. It took about five hours to complete the job. I was quite happy with the appearance of the bathroom after the work was complete. We had an off color grout that had to be matched and they did a good job with that. The bathrooms were cleaned up well after the work was done. I am quite happy with the bathroom improvement and would recommend using the Grout Expert as I will do for any future jobs.

Ricky is professional, he showed up on short notice and regrouted our shower and sealed sinks. After 8 years of trying to fix the shower myself, I now wonder why it took me so long to get a professional to do the job right. Thanks Ricky.

Had some challenging projects including a glassed in shower and standing tub so needed a grout expert. Ricky was professional in making the appointment and it was great he was able to do the work right away; working on Sunday. Would definitely recommend to anyone looking for grout and tile work.

Ricky came out at short notice to re-​grout and re-​caulk our Kitchens and Bathrooms
All I can say he that he is professional, punctual and incredibly skilled at what he does
Based on his work I wouldn’t hesitate to recommend him to anyone who needs quality Grouting or Caulking.
The price was also very competitive which also added to my satisfaction — Great Job!!!

Ricky did a great job. Took my 65 year old pink tile and made it look like new. It is an oldie but he took care of it and communicated throughout the whole process. Great job. Highly recommended.
Bruce and Noelle

The Grout Experts have been my go-​to solution for many years. As a real estate agent I’ve used them many times to help clients prepare their homes for sale and have also used them to work on my personal residence.
Each time they showed up on time, charged a fair price, and have provided quality service with great results. I continue to recommend them whenever the need arises.
Benedict

Our 20-​year old shower tiles still looked great. But the grout, and especially the caulk, had become a breeding ground for mildew. We thus called Ricky’s team to the rescue.
We initially ran into issues with a partial re-​grouting/​caulking. Ricky was extremely quick to address the issue and to turn us into satisfied customers.
All sorts of problems can arise during remodeling projects. It’s difficult to make old stuff look new. And, once in a while, you meet the rare entrepreneur who goes beyond the call of duty to do the right thing. Ricky is one of those, trustworthy and diligent. I would highly recommend him. We love how our (old) shower now looks!

Super fast and responsive to our call. Did great work and I’ve bookmarked this business for the future!