The Heel Bar

I got a pair of $ 20 Big 5 boots on sale about 15 years back, and have been wearing them more often these last few years. Wear understandably happens, and my boots that I’ve grown quite attached to were becoming unattached. Enter the Heel Bar, and exit my boots glued back together — hopefully to last another 15 years or more!

I had my boots done. Excellent job and within the time. Farra is super kind and lovely. I definitely will go there again for my next shoe/​boots job.

Went to drop off two pairs of shoes before work. Made a detour to drive there, and they were closed. It was 8 am. The hours on Unilocal and on the storefront say open at 7. Very disappointed. Hopefully I will get to add to this if they return my call. My review is not a reflection of work, but of service since they weren’t available during the time they said they would be open.

I had a great experience at the Heel Bar — I purchased a groupon as I had a pile of stilettos that needed heel replacement (I sounded like a pirate with a steel tipped wooden leg everywhere I went). I brought in three pairs of shoes for heel replacement — the work was high quality and done in 24 hours. I’m looking forward to brining in my favorite boots to seeing what magic they can work on those.

This place rocks. I broke a heel on my boots at work so I walked down to have it repaired it needed the little plastic heel part. I walked in was greeted and help immediately. Staff was so friendly and the charge was minimal. I will be brining all my shoes here for repair.

Overpriced! 45 for heel replacement or 19 to glue. I would select no stars if that were an option.

I’ve used this place a few times. They have GREAT customer service and excellent qualuty of wotk!
Had a couple pairs of shoes stretched and a few simple fixes. Actually, the gentleman refused to charge me for one of the fixes b/​c it was so simple… talk about a fantastic service. I won’t be going anywhere else now!:-) In my book, simple kindness and great service go a LONG way!

As much as I hate to bash a downtown San Jose business, the guys who run this place are lazy and dishonest.
They charged me too much for a shoe repair and then failed to actually do the work they were supposed to do. When I went back to complain, they claimed that they did the work I requested even though the problem was still clearly evident.
An absolute waste of time and money. If you need a shoe repair, hit up the Cobbler’s Bench near Valley Fair instead.

Honestly and integrity are the two words that’s comes to mind about this place. I’ve brought a few pairs of shoes in and he never disappoints! He always delivers! I would highly recommend this business due to the quality of the work and the consistency of the service provided. I brought a pair of shoes in and requested I could get the service done the same day and he made it happen. The prices are very reasonable and I’ve always been a satisfied customer!

I wear dress shoes with a suit for work every day, needless to say I need to replace the soles every year. This is the only place I trust. Great deal, great service!

Great service and speedy turn around time.
Brought my new christian louboutins here to get some grip put on the bottoms, one so I don’t slip, and two to protect the shoes I just paid an arm and a leg for.
My fault bringing my shoes here in a time crunch and waiting last minute. But I brought my shoes here Saturday morning at 9, and needed them by 11 bc I was going to be in the city for the remainder of the day and night. The gentleman told me that wouldn’t be a problem and to come back at 11.
I came back at 11, my shoes were finished, perfectly seamless job! I’m excited to bring in some heels that need to be fixed.
My total to add four soles to my shoes came to 79 $ which I think is a bargain to extend the life of my shoes.

I was in San Jose for a 4 to 6 week trial. During week 2 of the trial I noticed that there was a hole in one of my old Allen Edmond shoes. These were too old to send back to AE for re-​crafting, so, after checking Unilocal for a shoe place, I thought why not see what the Heel Bar could do. I walked over and talked to the really nice guy there. He gave me my options and I decided a half sole would be the way to go. Dropped the shoes off on a Tuesday and they were read on the day we had agreed. They looked nice and I now have an extra pair of shoes to wear to court. Well done. Thank you.

Love the work and the customer service here! I have size 11 shoes so it’s so important I make them last for as long as possible.
I’ve taken shoes here that I thought were hopeless, only to have them repaired to live on another year or two!

I called 10 minutes before they closed the guy waited 30 minutes for me which I appricated. I was reffered by my dry cleaning lady. Which was polys cleaner on market and first. They stitch my Gucci hat at a affordable price. Excellent service. I would recommend this business to anybody.

This cute business deserves all the stars on Unilocal!Awesome customer service and job while you wait.
I had two options in d/​t San Jose to have the heels repaired on two boots. I’m glad I chose this one.
Two guys owns this store and I met one of them. He’s a very considerate shoe repair man! I agreed to wait for an hour for my boots. But he did it so well while I entertained myself watching him work. I didn’t know that it entails a lot of work to fix an almost dead heel:)!
In the end I’m super happy. My favorite expensive boots looks like new again and he offered to put a tack for free on both because I waited that long! Now that’s customer service worth going back to!
Metered parking could be a deterrent to some of you but if you can walk do it and come here!

These guys save my shoes! The heels of my favorite boots were almost down to the leather. They can fix your heels within 20 min, just remember to let them know if you need it in a rush! My heels came back to me good as new and even thicker than before, which is perfect since i wear my heels down fast!

The tip of one of my heels had come off so I brought them to The Heel Bar. It cost $ 18.95 to fix the rubber stopper and he recommended I fix both (since it comes in a pair). I was in and out of the store within 10 minutes and the service was extremely nice. I asked him a few shoes questions for the future and he was kind enough to answer all of them with a great attitude.
Will definitely return in the future!

Great service. Excellent repairs. I had several shoes that needed fixing and were fixed to my liking. If you have some broken shoes you are thinking of getting rid of, wait, get them fixed first, then decide.
I’ll use this place again. It’s always good to know a good cobbler.

Gosh I just love living downtown! I have everything I need including a shoe repair place.
Everytime I go in there I am greeted by welcoming, kind people.
I recently brought in my BCBG boots from 15 years ago and I swear they look brand new. For $ 29.00 they have a new life.
The pricing was clear and fair and the location is very convenient. Try it out!

I really wanted to like this shoe repair, since i like to help out downtown businesses but the quality was really poor.
I did like the service, the guy was friendly and courteous. the polish was a good polish. For those two reasons i give it the second star.
I took 3 pair of shoes, one polish only, the other two were to mend tears where the leather had pulled away from the sole. They pretty much just glued the leather and sole together, which i was expecting, but got the glue all over the sole and also on the leather. The glue was shiny so it really stood out on the sole. The glue was also dark so it stood out on the brown leather. it was a mess. on both shoes.
They didn’t polish the shoes, since they were burnt once because some lady yelled at them for shining her «distressed’ shoes and was pissed they cleaned them up for her. He did say he would polish them if i left them another day.
so for a polish, sure. try this place. but for professional shoe repair, go somewhere else.