The UPS Store

Service here is fast and friendly. The store is very organized and clean. Very pleasant experience.

UPS didn’t deliver a package on a Friday night that I really needed for Saturday morning. Customer care said I couldn’t get the package until Monday because it was in this center that isn’t open until Monday. I decided to just go Saturday morning to see if I could track it down. The security guard was EXTREMELY helpful and called the manager to help us. The guard even provided us chairs to wait for 30 minutes until the manager was done getting the morning trucks out. The manager, Tyler, came out and instantly jumped into action. He went back into the warehouse and found my package! Excellent customer service.

Super helpful staff. Made shipping a breeze. They were really generous with time and tape.

Stopped by here a few times for mail errands because of the convenient location and was very disappointed each time with the poor customer service of the staff, especially the manager who doesn’t seem to know the first thing about customer interaction and is plain rude. Will definitely go elsewhere next time.

First time I came here to get something notarized and to have keys copied. Nothing to Unilocal about.
Second time was to ship a package. Horrible, awful service. So many choices, just go somewhere else.

It took a team of two to get my mailbox set up. Indeed, the box is ready and all is well. I will have twenty-​four-​hour access to my box. This is an important part of getting my new project off the ground.

This place is an average UPS store. This is a good place to do what it’s supposed to do which is to ship packages.
The UPS store I used to go to regularly in Illinois, the employees were engaging. As the employees check my packages, we would have small talks about anything and it was enjoyable. You could tell that they love being there and that they love their job.
However, in this UPS store, it was the opposite. It seemed like the employees just wanna get out of there which is probably why they have a low rating in Unilocal.I walked in and someone was talking about firing someone.
Would I come back here? Only if I really have to ship something big. Otherwise, expect an average customer service from an average store.

They do their job alright… Not with a friendly face but oh, well… they certainly take care of business. Went there twice last month, the first time was to drop off a Uverse box and the second time was to get something notarized. Their parking is a hit and miss on the street… but if you drive to the back, there is some additional parking there too. It’s close to my work, so I will most likely go back if I need anything from UPS but if I find another one with friendlier staff I might just drive the extra mile or so.

This place has poor customer service.
I called ahead to see if they provide notary service. I was told someone would be there until 6 pm. I drove over to the store and was told he wasn’t there. I told them I wish that would have been communicated over the phone when I told them I was on my way. They immediately had an attitude. They never apologized for the inconvenience. Never offered another option. There attitude was pretty much «sucks to be you.»

Anytime I need to send something out I will make it a point to come here even if it’s out of the way. The customer service is great and I’m happy to give them my business.

I work nearby and use UPS often (weekly basis). The staff is very friendly and helpful. I called ahead of time for a passport photo just to make sure someone was around for this service and they said to come in. I went in the morning and everything was completed in about 15 minutes. I also come her often for printing, mailing, or to buy stamps. My co-​workers come here often also to pick up a card for a special occasion. The location is great! I am unsure why this place has bad reviews. I highly recommend this location. Only downfall is the limited parking.

I have to say that I don’t get the low star rating for this place. I used to go here all the time because I lived in the apartment complex that is build around this shop and every single time I had a ok to good experience here.
The short version:
— DO: shipping and other UPS stuff
— DON’T: passport photos
(unless the guy/​owner is there to do it for you — not one of the other staff members)
The store is mid sized but they seem to have all the things you expect from a ups store. The people here have always been super nice to me but it is true that it takes them a bit longer to get things done. The only time I was a bit frustrated here is when I needed to get my passport photo taken. None of the people there knew how to do it (the only person who does is the guy that works there and he was out) and in the end I ended up with a photo that got rejected by the government agency I sent it to. Parking is also tricky here as most spots are taken by people who live in the apartment complex.

It’s rare that I take time to write a review but this place has horrible customer service. I was returning a book for school to Amazon and the guy at the counter doesn’t say that he’s open but just looks at me. I ask if he’s open and he says «am I open? well I’m standing here with nothing in front of me. *duh*» if I could rate this place negative stars I would and this place deserves it. The other reviewers are right the employees here make you feel like they’re doing you the favor.

This store definitely takes more time than a post office, that’s for sure.
I stopped by to return a mask I purchased for a Halloween party that was seriously too tight, because this was the easiest mail spot for me to get to.
I went with UPS over regular mail because it was cheaper and they were insured for $ 100, exactly the amount of the item I was sending back, but I had to fill out this long contract, and initial in several places. I wasn’t really prepared for the to-​do and frankly I really much preferred dropping my item off with the PO and being done with it.
The service was friendly, though slightly uneducated and quite slow. I’ve never used UPS beyond having the packages picked up or dropped off, so while I probably wouldn’t come back, my package got there safety and it cost me a minimum of money to do it. Thus, three perfectly good stars.

We have a rental box at this store, mainly for my husband’s business but I occasionally make use of it for delivery of personal packages. I’ve had problems on several occasions in the past, but today drove me over the edge! Here’s what happened:
–Yesterday, my husband picked up 2 out of 3 packages that I expected to arrive today. (Family heirlooms were in the packages, I might add.)
–Today, he stopped by again, specifically inquiring about the third package, and was told it wasn’t there.
–Later today, I checked the tracking numbers online and found that all 3 had arrived yesterday.
–Still later today, I showed up in person telling them I feared they’d lost one of my 3 packages. Sergio looked the 3 up in his computer and told me my husband had picked all 3 up yesterday. He even had me come around the counter to see the screen, not that I knew how to make sense of what I was seeing.
–Then Sergio went looking at their stash of packages and found my 3^rd one within 30 seconds!
–At that point, I was seriously angry, demanding to know which staff member made the mistake yesterday of checking all 3 off as having been picked up AND which staffer made the mistake earlier today of telling my husband the 3^rd package wasn’t there.
–Sergio then consulted the computer again and told me that he was wrong earlier – it only showed 2 packages as having been picked up.
–I then called my husband up to find out who he dealt with both yesterday and today since Sergio clearly didn’t want to research who the two staffers were who made the mistakes. My husband told me he didn’t know the one from yesterday but today, one of the people he talked to was Sergio himself, who just «shrugged off’ the fact that the package wasn’t there.
Everything went pretty downhill from there. Sergio threatened to call the building security if I didn’t leave, and I told him that I would be finding a new box rental location tomorrow. Which is definitely the case!
This place’s customer service is just rock bottom!

I have been coming here for more than 3 years and the staff are always courteous. The only time I avoid coming here is between 6 and 6:30pm when there is a mad rush to get packages out. This is just like any other UPS Store. You come in to get your package, deliver a package or any other mailing needs. They even make keys!!! Plus, they have rental boxes and a huge asset is their selection of b-​day cards. Why spend the time and gas to go find a card at a major store when you can just get one there, sign it and send it off.
TIP: Don’t park in the parking lot attached to the apartment complex. Just park right in front on The Alameda. There is always ample parking in front and there is no meter!

Crappy customer service. They really don’t care and don’t even bother to help you what so ever.

DO NOT COME HERE! I came here desperate to find a way to find my box and thankfully I found what I thought was a UPS store. Well Jen, the lady behind the register, made it very clear to me they were not UPS and there is «nothing they can do that I can’t do online». She also went as far as to tell me I should not call the UPS 1 – 800 # because I did not wait for the three attempt delivery.
Her poor attitude and terrible customer service made me disgusted I even came to this store. What a poor misrepresentation of what UPS is about.
For those who care, I did call UPS, and I did get my box that same day because that’s true customer service!
They should shut this store down if that’s how they want to run business! Thanks for nothing.

The employees here are not the most friendly and usually act as if they are doing you a favor by packing and shipping your package, even though the prices are about 40% up-​charged from USPS prices.

Most of the staff there are friendly and helpful. EXCEPT for the younger girl that works there. «Friendly and courteous» are THE last words that I’d use to describe her. No smile, no «have a nice day», just a moody, pouty demeanor that makes you think «Wtf is her problem?»
I have my UPS packages routed here, so when I pick them up, it’s only a one minute process, and I am in and out. But, incredibly, she makes it seem as though I have asked her to change the oil and rotate the tires on my truck. QUIT your job if you hate it so much!
If I didn’t have to deal with her so often when I pick up my packages, I’d give this branch 4 stars.