The UPS Store

This place is closed, don’t bother coming! unfortunately i came
today to see they are no longer open. I came here at 4 pm, to find the location’s closed up. Too bad they’ve closed without warning because this place is near my place.
Again, the location is closed up/​does not post reliable hours! Don’t bothering coming at all!

How this man is still working here is beyond me! I went in there today to mail 2lbs of nuts to Salt Lake City. He didn’t like the way it was packaged so he told me to put in his bag which I did and sealed it up. He weighed it and told me it was going to be $ 45.00! I told him it was too expensive and I would take it to the PO. He told me that I would have to pay for his plastic bag because I had used it and he wouldn’t be able to use it again. He then shoved my bag under his counter so I couldn’t reach it. He demanded $ 7.00 for his plastic bag and wouldn’t give me my package until I paid it. Don’t support this guy, he’s actually a slimy, dirty old man. Always gave me the creeps but after this, I’ll never go in there again.

Terrible service. Gives UPS a bad rep
The UPS website indicated this site has «full service digital printing.»
I go in and they have one old lonely copying machine with no USB or memory card capability nor connection to the internet. Just the basic copy, scan and fax.
To be absolutely certain this place sucked, I chose to inquire with the clerk. While in line, I notice the clerk charges the customer in front $ 2 for a old box which looked as if it was taken from a neighbor’s recycling bin.
When I get to the front, I ask to print from USB. The older gentlemen says «$ 1.00 per page.» I politely reply, «let me check elsewhere first.» He quickly says «Good luck!» and mumbles «no bargaining for price.»
If you want prints… Kinkos charges only $ 0.15 and you won’t have to deal with Ebenezer Scrooge.

Was there again 2 Saturday ago and today (Sat, ²⁄₁₃) and no one was there.
****** Is UPS making sure that their employees are working???
Today is Sat, 10/​31/​2015. The store is supposed to be opened until 5 PM. I arrived at 4:30 PM. A man had already locked everything. I knocked hard and he finally opened the door. I pointed to the sign by the glass door that the store is opened until 5 PM today. He said that «they don’t pay me 4 – 5 PM. If you pay me $ 15, then I’ll open for you.» What the hell!!! I was quite upset. he took my 3 Amazon boxes. I asked for a receipt confirmation. He said, «the system is already shut down. You’ll get a confirmation on Mon.» I was angry. I left, nervous whether or not the boxes will be returned. Meanwhile, I was in the car, another guy tried to get into the store. The UPS employee did not open the door. He was upset.
EXTREMELY HORRIBLE CUSTOMER SERVICE.

Was expecting the worst after reading reviews however he was very nice. Hard to understand at times but very quick and friendly.

This place is a joke. The owner is rude and overcharges significantly. UPS corporate needs to shut it down, or find a new owner.

I am sad and surprised to see so many bad reviews of this place!
I have been to this UPS store several times and every time I have been treated with courtesy and respect. I prefer to send packages from here instead of from the post office on McGuiness where service is always slow.

WARNING: go to the UPS store down the road by McKee and Capitol. That guy is so much nicer. Folks please complain about this store to UPS. Below is the email I received from UPS
Since The UPS Store locations are independently owned and operated franchises, we encourage you to please contact The UPS Store Customer Relations department by using the following e-​mail address:
If you prefer to communicate with this department by telephone, they can be reached at 1−800−789−4623 between 10:00 a.m. and 8:00 p.m. (Eastern).

The indian guy was screaming at some other clients. He was ok to me but I did not like this rude display, and it is not a good sign about his customer service. He also left the store open with nobody manning it when I walked up. He was just coming in from I do not know where, and it was 11 a.m. Not good!

No concept of customer service! I buy most of my stuff online and dread having to go to this store because the service is so awful. Their printer never works, they won’t help you tape on a label (instead making you buy a roll of tape-​with the cutter because they won’t loan a pair of scissors), they won’t print out a label for you (doesn’t the franchisee get paid to ship packages??). The owner clearly does not care and cannot be bothered. Wish it was a corporate-​ran store.

This isn’t the best place for a friendly smile and great public service, however…
I find it convenient since its up in my neck of the woods. One great thing with the UPS store is if you already have a UPS shipping label you can run in and just drop it off! No need to wait. Drop and run.
The guy seldom smiles but he is helpful and will engage you in a friendly manner. While service is very important for me it’s a place to drop packages so I am not bothered by a surly guy. If you need friendly I suggest you go to the mall, haha
It can get busy which of course means you will need to wait at times.

I’ve been here twice, both times to drop off packages with prepaid UPS labels (i.e. I didn’t need to purchase anything from the store). The first time I was greeted by a younger employee who was friendly and had no problem giving me a drop off receipt. The second time it was an older guy consistent with the descriptions from previous reviews. I had a feeling he would refuse to give me a drop off receipt — and I was right! He kept telling me that I already had the tracking number since I printed the label online and that it wouldn’t get picked up by UPS until 5:30pm. While those may be true, the fact that he denied me a simple receipt clearly shows that he’s either lazy or he’s worried about margins (wasted receipt paper and ink with no revenue, right?), or both. That leads me to believe that what others have written about the older guy/​owner/​manager/​whatever nickel and dime-​ing customers is probably true. I’ll be sticking to dropping off my prepaid label packages here and not purchasing any services.

What’s up with this business. Super disappointed with them! I just wanted to drop off a package. I even called and asked at what time they close and they said 5pm today!!! I get there and guess what they are closed!!! Truly unprofessional and deceiving to the public. Also the guy that answered still questions me what do I need to do there! WTH!!! I didn’t know you have to screen your customers that bad!!! Will never come and waste my time here again!!!

1. If you value your time, don’t come here.
Yesterday I walked in during posted business hours and, for the third time since the holiday season, got the dreaded closed gate. The owner did leave a sign this time though. It read, «I am go to bank corss.»
2. If you value your dignity, don’t come here.
Sadly, I’ve seen this guy degrade many a customer. He yells, calls people stupid, and uses various other types of insulting language and gestures.
3. If you’re easily offended, don’t come here.
The first time I came here, I was pregnant, and had my two young daughters with me. He looked at my belly, looked at my kids, and said, «Hopefully this time it’s a boy.»
The dude is rude without a doubt. Luckily for him, I’m not easily offended. I even laughed out loud as I pondered the probability that this man’s mouth lands him in hot water quite frequently. I’ve never retuned with my children though.
This guy is ultimately losing my business, because of his poor business practices. I’ve returned over the years because of the convenient location, but enough is enough. Sorry dude.

had to call the police the employee was yelling, did not want me to leave the store and almost wanted to hurt me for $ 2
put my item in a envelope i panned on purchasing there. closed envelope $ 2. he only wanted cash only. i saw others pay with card. he said to cross the street and use atm. i didn’t want to pay an extra $ 3 so i wanted my item back. he started yelling so loud and wanted to assault me. my wife recorded it and my 4 year old son got scared and i had to call the cops! please dont come here. i will report this

1:35 on a Saturday and the sign says open but the gate is closed and no sign letting customers know if the employee is on break. No one answers the phone. Such a waste of time to drive to another ups store.

DON’T COME TO THIS PLACE.
This place is suck. I wanted to print an Amazon return label (2 pages). The online printing service costs 20 cents. I was lazy to make a 20 cents transaction so I called this store to ask for the price. An Indian guy picked up the phone and he told me the price was 3 USD. YES, IT WAS $ 3 TO PRINT 2 PAGES. I couldn’t believe to what I just heard from him so I asked again to confirm the price. The guy told me «Yes sir. Nothing is free, you know». The hell with this place and its customer service.
Note: The library costs me 15 cents (closed on weekend) and the printing service near my house was $ 1.75 for 2 pages. I called another UPS store and they charged me 15 cents for a page.

I hate writing bad reviews but I’m sorry this place just sucks period. I’ve been here a handful of times since it’s opened & never once have I left satisfied.
Everything in the store is overpriced, not to mention the Indian guy that runs this place is an asshole. He’s lucky that this is the only UPS store in the neighborhood, not to mention the closest thing to a post office.
The last time I came here, I needed to ship some keys to Sacramento. The Post Office has padded envelopes to ship some keys for about $ 3. I figured this guy would charge me $ 5 or so because I know it’s expensive here & he has to make his money some how. The keys I was mailing weighed a few ounces.
I asked «I need to ship these Keys to Sacramento & have to be there in a day or 2». He took keys & weighed it in the palm of his hand & didnt even bother using the scale. Then he says «I can ship this today & it will get there in 2 days for $ 13.» I was like «WTF?! $ 13! You kidding me?» But I had already promised that the keys would be delivered & it was 4:45pm & I would not make it to another post office in time. So I forked over the $ 13, but after that. I swear I’m done with this place.
Fukk this place!

Horrendous. I came in with an item I needed to ship via a corporate account. I had the instructions from the recipient on how to ship via their account. The owner was on the phone as others have observed and was not at all interested in helping me.
First he gave me the wrong form. Then when he gave me the right form and I explained to him that I’m visually impaired and was having trouble reading it, he told me «you should get some help.». When I informed him that I thought perhaps HE might help me, he rudely stated «that’s not my job». I told him to piss off and walked out.
Horrible service, rude owner — avoid, avoid, avoid! He deserves to be out of business.

I been to this UPS store many times over the last couple years and I’ve never had a bad experience. I find the owner to be personable and nice. It’s convenient to my home, and I would come back here again and again when I to send a package.
I also took a test for Dmv once I think it was because I did the class online. I passed with flying colors and take care of my traffic school requirement.
You don’t have to ignore the store if you have a UPS need. I suggest you try it.