The UPS Store

I found out I could drop off old Comcast equipment here instead of going to a Comcast Customer Center. Then I was concerned, because I couldn’t find the pre-​paid label from Comcast. I did end up finding it, but because the packaging I brought in wasn’t sturdy enough, she was able to check everything in manually, give me a receipt, and it still didn’t cost a dime! I am very happy with the customer service experience I had and the partnership Comcast has established to make this a much, much, much easier and more pleasant experience.

I shipped several packages of an identical item, same size and weight, same delivery service time from this store and 2 other UPS stores. This store charged several dollars more than the others each time.

I’ve been to this ups store a few times. Whenever I shop there the staff was friendly and upfront as far as cost. They were patient and friendly. The service was fairly quick but I was never ignored or brushed off. I’ve had nothing but good experiences at this location. I’m surprised by the negative reviews.

These ladies Marian and Lolita are very helpful and friendly. We went there to have a document notarized and it was fast. I also had the document mailed through them. I recommend them as they are very nice and hospitable. Service is quick.

Rude with no improvement. I went there several times and each time it was an unpleasant experience. I’m willing to give a place another chance so I went back but since it hasn’t gotten better my advice is to avoid this location at any cost. The woman working there was lecturing me about the free shipping labels when I had two and told her either one works and it doesn’t matter which one she picked. She kept on telling me that she cannot put two labels on one box. I had to raise my voice and tell her that I know that and I’m aware of this to make her stop. Next time the guy charges me for a dollar because he had to use tape. I asked since when and he said for years which surprised be because the woman did not charge me anything the previous month. When I told him I’d rather put the tape on myself at home he started taping my box to charge me the dollar. This is unacceptable!

I came in today to ship a small package on my lunch break. I ship packages of this size and weight all the time from my post office, and USPS first class with tracking is usually $ 3 – 4. The lady behind the desk insisted she couldn’t give me a tracking number for First Class Mail; if I wanted to track the package I needed to ship via Priority Mail (or a more expensive UPS shipping option). I needed to send it today, so I paid the $ 10 (!!) to ship a small 8-​ounce package via USPS Priority Mail, returned to work and checked USPS online where it turns out you can indeed add a tracking number for First Class Mail, at no additional charge. I’m extremely disappointed with this apparent shady upselling, and would recommend you avoid this store. I’m kicking myself for not checking this out in the first place… live and learn, I suppose.

I came to pick up a package from UPS via mychoice delivery option. The receptionist, I think her name was Nina. She was very professional and polite. I don’t know why people are complaining.

Avoid this store. I had a 600 dollar item shipped by them to Canada which ended up being damaged. I never received any refund or explanation for the package. I had left multiple voicemails without getting a return call. I dealt with this store for four months trying to recoup some funds and at the end they just gave me the runaround. I have used the UPS Store for quite some time and have never had such a bad experience. After calling the corporate headquarters I found out that they are franchise businesses so this particular location is just very bad at what they do. I will definitely make the extra drive to go to better rated ups stores in the future. I hope nobody ever has to go through what I was put through by the store.
–Dr. Tokhi

I had to list 1 star since Unilocal won’t allow for zero starts, but I would have to say that the service in this location is deplorable. You have two extremes, you get either the staff that are moving so slow that the laws of physics change and it appears that time is moving backwards, or you get the little, high-​strung asian woman who screams at you for using scotch tape as opposed to masking tape to ship your packages. I mean really, is this the best UPS or their affiliates have to offer?
Thank goodness you can drop off your pre-​labeled items here. Just be sure to ask for a delivery receipt to cover yourself against loss. Otherwise, based on who helps you, bring a good book to read or your combat gear.

This place is only good for dropping off Amazon pre-​paid returns. I went here to ship a package, and it took a good 30 minutes to ship it. The service is really slow, and they don’t have even basic shipping supplies. Two-​stars because I was able to ship the package.

I needed documents notarized, but their notary only works Monday thru Friday 8am to 3pm.
Never coming back to UPS for that again!

Avoid coming here at all cost! I shipped out a carbon fiber lip to New Jersey and got damage.
They denied the insurance to pay me back… Now I’m at a lost of $ 500+106 to ship out the package!!! Really rude and unprofessional! Insurance doesn’t mean anything here!
Avoid all UPS!!! Go with FEDEX!!!

Am I the only one being charged for dropping off a UPS package here? I have never been charged for just dropping off a package at any other UPS store!
Unbelievable!

This used to be Mailboxes etc, which later became the UPS Store. If you have a return for Ama​zon​.Com then this is your place. Service is a little slow at times if there are 2 – 3 people ahead of you. They also have other services and supplies. This is not as stocked as a Fedex/​Kinkos store, but really focussed on shipping.
I just wish they had a secure drop off area labelled vs put it up against the wall in the middle and hope someone notices it and someone does not walk off with it.
3 stars

Ok so normally I am I am very forgiving of a business, as I myself would like to be forgiven. This was an awful experience. I feel as so sore in the rear. We had an odd size shipment and we needed a box for it before sending it out. I am not going to go into all the details. Suffice it to say, they packaged my shipment before telling me that there would be an extra packaging fee and labor charge of $ 26.00. We had been told the price in advance by another clerk and then at the end we were charged that much extra. We would not have agreed to that amount. It cost $ 36.00 total instead of the $ 10 we were charged for shipping plus the cost of a box to go out UPS ground. It was a flat box used for shipping picture frames. It was not worth that price.
Go to the Postal Annex! They can help you with everything and are much nicer.

This store is clean, the person who helped me was friendly, the documentation that they provided me with for my transaction was very well laid out and it was easy to find/​use my tracking number for shipment verification. If I need to ship anything else, I’ll definitely come back to this store again.

I recommend them just based on their honesty! I left my entire brief case with a $ 2000 MacBook Pro, camera and other valuables and they returned it to me! Thank you for your honesty.