Tilly’s

Came in to buy a watch. Wtf happened Tilly’s? Drop 50 bucks to be treated like a no one at the register and no wonder why you didn’t tell me about the survey on the receipt. I’ve worked the holidays at a retail job for 4 years, I know how draining it can be. But damn woman put a smile on, don’t snatch things out of my hand, and say you’re welcome. This why I’ve stuck to online shopping with Tilly’s. I’m over Tilly’s all together at this point. This is one customer that won’t be returning.

I have never bought a watch from a business and not been able to adjust the links right then and there. I bought the Nixon player and was extremely excited to have repurchased this watch from Tilly’s, as the first one I bought was stolen. I have yet to wear the watch because the manager told me «we are not trained nor have we ever adjusted watches» all I can say is, don’t sell the damn things then. You’re telling me I have to go pay a watch store to adjust the links on my brand new watch that I purchased from Tilly’s? I work in an industry where Unilocal reviews mean everything. I don’t go on Unilocal to hurt businesses or put false claims on the review. So when I say this is a two star rating, sadly. It is. One bad experience and two rude phone calls experiences took my review from a four star, to a 2 star. I would be happy to change my review or rating if someone was to reach out to me and explain Tilly’s thinking behind this

We just went today to get a backpack. The high school girl at the register was very rude. She told me my credit card was rejected and I said she entered it as a debit. We tried it again and it worked fine. She rushed me so that the whole transaction took 20 seconds for my purchase and then my daughter’s purchase. Then she got fake nice and apologized profusely to the customer after me. There was only one person behind me. They should really train these kids in Customer Service. At least the girl working next to her seemed polite.
The clothes are expensive.

My son is in 7^th grade and throughout all his school years, we have always gone back to school shopping here! He buys his clothes and his backpacks here. The sales associates always go above and beyond here on helping us. They have great deals! And from taking my son all the time, I’ve started to browse and shop here too! I had to minus one star on the review because they tend to run out of sizes so fast on things.

I was here with my boyfriend on ⁷⁄₂₂ to get some shoes. As we were next in line (which was rather long and only had one person on register) I had noticed that on the white shoes I was getting, there was a stain on it. The lady roughly 5’0″ with blonde hair, wearing a black shirt and hot pink shorts (seemed like she was the manager) was getting things ready for me to be rung when I asked if it was possible to get a new pair because the stain was obvious. She rudely rolled her eyes and with the snarkiest attitude said okay. She made it seem like I was making things so inconvenient for her and that I should’ve just taken the shoes with the stain. Who does that?
Definitely going to other locations from now on. Don’t want to be an inconvenience for anyone at this store.

My kids have loved coming here for years– oldest is 19 & youngest is 7. Good prices & most of the employees are a great help. Adam has helped us the last few times & he is so helpful & fun!
The clothing quality on a few items fell apart on the 1^st wash. They didn’t want to exchange or return the item because i «broke the policy» which is unacceptable when an item fell apart before it was worn. They did the exchange but it left a sour taste for sure… I’ll be back but I’ll be more careful about what we buy.

This store lies to their customers! DO NOT SHOP HERE. I came in and put a pair of Nike SB shoes they had here on hold and and both employees Adam and Tony told me I could put them on hold until the next day. I come in to pick them up and a new associate tells me they were not kept on hold for me and they no longer have them. Bad customer service, looks like I’ll take my business elsewhere! Your loss, tillys. SO basically this company lies to their customers and is totally fine with it!

Cute stuff! But HORRIBLE customer service online!

I like this place because of the wide variety of California surf type clothing, though I admit a lot of the items wouldn’t fit me, especially the pants! They have a lot of nice things in breathable, comfortable fabrics, and it’s a good place for the whole family to shop because there’s men’s and kid’s items, too. Girls clothing doesn’t look as east coast glitzy like Justice. This store also has a lot of relatively inexpensive jewelry, though if you can wait for it to go on sale it can be dirt-​cheap! The prices here are a little high but sales happen here all the time.

Although I could not find the shoes I was looking for the sales associate ian was more than happy to help me look for them or order them online. He made me feel very welcomed in the store and welcomed me back anytime. If I do come back it will be because of his wonderful customer service.

I don’t understand the sizing at Tilly’s at all. I go there every once in a while to buy for my teen daughter, but often don’t purchase anything because the sizing is so off. My kid wears a size 1 /​XS in standard sizing, but sometimes cannot even squeeze into a large from Tilly’s. Other garments are enormous. When I can find something that fits her, I can usually find a decent deal. I will likely shop here again, but I won’t be buying a whole lot.

Friendly staff and lots to choose from. Like the RVCA selection and NorCal selection. Not bad., makes a good alternative than buying online.

darn this store!!! my daughter is drawn in like a moth to light. «ooooh… i love those shorts! can we go in?» sigh… i know at that point i’m sunk. but don’t misunderstand… the son isn’t much better. and he likes their selection of oakley sunglasses. cha-​ching… yikes.
so today was a good hour of delayed grocery shopping, while i waited for her to try on a seemingly endless array of outfits. so many «omg that’s soooo cute» things. 3 pairs of shorts and 4 tank tops later, i am free to get on with my chicken shopping next door.
service is always good. just the right amount of helpful, without being annoying. when you need a different size and they can find the exact pair of shorts you’re holding amid the seemingly endless assortment in the store (that all look the same to me, but i know enough not to say that out loud)… i’m impressed. and they respect the mom «we’re done» look of death, and don’t encourage the kid any further. thank you for that!
selection is good — really a lot to pick from. mostly skater/​surf styles. and the most amazing selection of backpacks! really, it’s impressive!!! lots of accessories too. can make checking out a challenge… so many shiny things to divert the kid’s attention.
good store

I love this location! The customer service is awesome! They are very helpful and attentive. There’s plenty of parking in the area. This store is huge which means they carry a lot of items. If something is not available they can also order it for you to the store with free shipping. My favorite Tillys locatin.

I can never leave this store empty handed! They have great prices (on certain items)
My friend and I came here the other night after work to buy a Christmas gift card. Initially I didn’t want to get off the car because I knew I would spend money, and I was right. I walked in and walked out with a cute flower accessory for my hair and as I was paying I saw this sick snake watch in the display. I tried it on and sold! It was a great price and heck I’ve earned it!
The girl at the counter was really friendly. I’d come back.

Good prices, cool brands, neat stuff.
I’ve never had a problem with service. They have sh*tloads of stuff… working there, sorting, folding, cleaning up after customers… i’ve been there, done that… so I’m not gonna be hard on the peeps making minimum wage or close to it, demanding the utmost customer service… i’m not gonna act that privileged!
The store is cool. It has clothes for the tweens to teens, to early twenties and even stuff for the active, sporty/​urbany mid-​thirties me!
Check out the website for the styles before venturing to the store so you aren’t surprised or disappointed.

Don’t shop here unless you’re a thieving teenager, because that’s how you’ll be treated.
The dressing room clerk Jessie assumed me and my spouse were mother and daughter, when we are 4 years apart. That’s probably because anyone over 22 looks like a senior citizen to her.
I did not find this out until later, my spouse wanting to spare my feelings and all, since I was the «mom» in this scenario, LMAO. So now I’m sitting on a LOW table, with clothes in my hand which I’m going to buy, waiting for my better half to finish shopping so we can spend $ 200 in their store.
The manager, Sharolyn — approaches me quite assertively and says «can you please not sit on the table? It’s not safe». Now, I’m questioning 1) why they would put unsafe furniture in their store, which is a lawsuit waiting to happen, and 2) where is a freaking chair?
I also learned later that my spouse had tried to get help from a THIRD Tilly’s employee, who retorted «I’m going on break» as she broke the sound barrier on her way to the back room.
So when this manager of fools was rude to me about sitting on the table, my better half lights into her about our terrible treatment. The manager, in short, didn’t give a cr@p. She was on some sort of power trip. We went ahead and purchased the clothes in order not to waste time, then I went back and got their names so I can complain to Tilly’s corporate HQ. The manager then stalked us out the store (I guess she thought we’d grab some random item of clothing we didn’t like and was not our size and shove it into our bags on the way out — see Paragraph 1) and sarcastically calls out «Have a nice DAY!» Really? Are we in middle school now?
Maybe they need to hire someone over the age of 12 to run the place. Some training and social skills would be nice. Just a thought.

I take my almost 17 year old neice here. The people are nice but the selection is always hit or miss. Like Julia, we have gone and many times selected shoes that were out of stock (why are they still on display then??). My neices has run the size charts since starting high school so when she was a medium/​size 7 she didn’t have a hard time finding things. Now that she is in sports and a much smaller size 1, she is having a harder time (I know, we should all be so unfortunate!). However, we have been able to find her cool stuff in the clearance rack for a fair price, the tilly’s «off» brands like Tilt hold up pretty well and are just as stylish, and the accessories are pretty darn awesome (i’ve definitely increased my hat collection thanks to Tilly’s).
My husband will come here for his t-​shirts when they have their «2 for $ 20 or 2 for $ 15» promos. However, we aren’t in to brands as much as we are a specific style. Tilly’s aint bad over all. I will have to agree with Paul S. though, the music is freaking LOUD! Even my neice complained… and if a 17 year old is complaining you KNOW it must be pretty dang loud!

Never has the size shoes I am looking for, for my kids. The shoes they have on display, ½ of them arent in stock. Ridiculous, and this has happened 3 times.
I get their mailer with the 20% off coupon and go there specificially to buy a Jansport backpack for my son and they wont except the coupon cause they already have the backpack marked down 5 bucks. I told them that I drove across town specifically to use this coupon, and asked them to add the $ 5 back to the backpack and use my 20% (still better deal for me) and the girl said no. Talk to manager and explained to her little 18 year old butt what my situation was, and her hands were tied. As a manager, she should have made it right, besides asking me to pick something else out in the store to use my coupon on. Pssssshhhhhhhhhhhhh, yeah right. Wont spend another dime in this store.
Wont be back!

I have usually been pretty pleased with things here. Good threads, with slightly high prices. The big thing here is that you do tend to get swamped by clerks on the floor, but that isn’t so bad. Commission based sales, to be expected.
Parking isn’t bad aside from actually getting in and out of the lot itself. The big thing here for me is the music is always too damn loud. Yes, I am getting old. Shaddap. I can barely hear the clerks when they talk to me, it’s that bad. Still, not a bad spot to grab the essentials.