Toys R Us

GONE! They have closed up so there goes our neighborhood toy store. I was never a huge fan of this place but I usually never am a fan of these sorts of places anyways. What I was a fan of was that it was right down the street and the fact that I have an 8 year old means that I have and probably would have taken many more trips to this location.
Good Bye, Neighborhood ToysRus… you will definitely be missed for convenience.

This location is shutting down. Toys r us will close 180 stores in the U.S.
Even though is store closing clearance, deals are not that good.

I’m sad to hear that this Toys R Us will be closing mid-​January 2016. I heard there will be apartment buildings in its place. I went today, the day before Christmas, to look for a last minute gift. Because they are closing, the a lot of the shelves are bare. I couldn’t find exactly what I was looking for and ended up with some card games. They still have a fair amount of toys but all of the popular toys are gone. Of course, it is super crowded but there are plenty of employees working. Each employee looked busy but the couple of employees that I spoke with were very friendly. I would rate this higher for the employees, but because of their lack of stock, I had to ding a star for that. I am sad to see this location close down.

I spend $ 50 and they want 10¢ for a bag. How tight can you be? Toys R Us: they literally nickel and dime you!

I would like to give it zero stars. I received a gift for my daughter. She is 11 the gift was for a 13 year old but she is to tall. So I just wanted a store credit. I didn’t get a gift receipt and I was too embarrassed to ask the person for a receipt so that I can return their gift. The manager wasBeyond rude. She treated me as if I was a thief and I am a credit card holder for toys r us I will be closing my account due to the fact that their customer service was horrible. I just want to get my daughter a gift that will fit for her age. I know that they could’ve been a little bit more accommodating towards me. I wasn’t asking him the part the ocean or anything I was just asking them to give me store credit so that I can get my daughter a gift.

Came here after a weird experience at frys. Finally decided to purchase a barbie dream house and a few other toys. They only had 1 house stocked on the floor and it looked as if it had been opened and taped shut. Took it to the register and asked if we could have a new one from the back stock room. A clerk from the floor came, checked his tablet, said yes and took off to get it. There are signs stating Internet price match guarantee. I found the house online at Walmart for 30. Less. No problem what so ever. Price adjusted, the young man arrived and offered to carry it the car. Really great experience here!

It’s a fun place to take a look at each toy and decide on what do buy for children’s Christmas presents. This place has never disappointed me and I have been buying toys since 1994. This store is my main shopping for toys when I was a little boy and buying the toys for children that I know.
It’s always nice to know a store that’s been around the neighborhood of San Jose for a long time. I’m sure some of the people who use to ask their parents to buy the toys for them will come back and shop for their children here. I hope this Toy R Us will operate and stay at Winchester Blvd. for ever!

Spent 20mins on hold to get hung up on and then when I called back and finally got someone they didn’t even have the product.

Don’t be fooled when you have a regular Toys R Us credit card and they try and tell you you can get it upgraded to a master or Visa card to use wherever really you have to open a new account and they lie and tell you is just an upgrade and not a full credit check.

This toysrus is a joke !! They are not customer friendly at all. Had an item from babiesrus and the price went down. Just wanted the price difference and though babiesrus would have done it they absolutely refused and made me run around for nothing. This is really bad customer service! Will never come here again. They could have saved me time, it is the same parent company. Not impressed at all!

This store has been here since forever. The outside looks exactly like it did back when I was a kid in the 90’s – run down and very simple. The parking lot is sad to look at.
However, never judge a book by the cover!
Inside is immaculate, well organized and stocked fully. There are associates roaming the floor and did not experience anything longer than 1 minute wait in line for cashier.
Despite the exterior looking really pathetic, what they are doing inside the store must be impeccable because they are still in business!
I choose to return to this Toys R Us because it’s somehow always fairly not busy.

Stood in line for 10 minutes. Then ask the cashier if I should go to another line. He said, yeah probably. … so then I went to another line where I had to stand behind 3 customers. Complete lack of awareness of customer service. Seemed like good people but just no respect for their customer’s time…

Toy-​tally AWESOME.
I came here with my boyfriend on a whim a few months ago to get a Wii U and I will never regret it. It is a gift from the heavens, and probably one of the greatest things that has ever happened in our relationship, thanks to Toys «R» Us (…and Nintendo too, I guess).
This location in particular is an interesting one. There is a Starbucks across the street where burned out parents hide from their children… but that’s their loss because the selection in the store is fantastic and exciting. Right when you walk in there are clearance toys and cheap party favors for kids to steal – I mean try out – and everyone is literally always screaming. (For joy, I think.)
Toys «R» Us just does everything right. Here the Lego kits and Nerf guns are on display in the front, whereas the boring items like baby strollers, white crayons, and bikes with flat tires are all discarded in the back. Clearly the layout is a standard one, but why change something that works?
Is it all made possible due to the strategic minds of employees… or the mindlessness of abandoned toddlers? We may never know. However, I like to think that magic is what keeps the lights on at this Toys «R» Us, and for that I am truly grateful.

Love this store everyone is so nice and always willing to help small store but has a great selection always find what I need

I purchased a stroller for my daughter & after 2 weeks the handle start peeling off !
I stopped by the toys R us in Winchester Ave & ask if I could exchange the stroller since is only been 2 weeks since I purchased it … The manger told me NO! go back to the store that you bought it !
I was shocked by there response, especially since Toys R us & Baby R us are the same company @#$%
The manger was very Disrespectful & Not friendly at all !
I will never shop there again that’s for sure !!!
I end up going to Baby R Us on Blossom Hill location & was well taken care of …

Returned two items (each under the NINETY DAY return/​refund policy) with the utmost of ease and simplicity I think that I have ever experienced with a return. And the guy at the customer service counter had a personality to boot!
Then as my daughter and I walked around the store just to take a look at things we were pleasantly surprised at the quality and work ethic of each of the four other worker bees whom we came in contact with.
QUALITY OF SERVICE & ATTITUDE 5 STARS!

Same layout and concept for decades. I can’t imagine the stock performance for this place does all that well. There is space to shop! they do have a lot of selection and assortment and accessories to most of the things you are looking for! They do have a lot of confusing price and sales tags out on the floor and the customer service is so-​so to poor and you wait in here to pay and get out a while ans they are overly careful I feel about staffing the cashiers!.Some items have very competitive pricing and some are ridiculous compared to the internet and they flip flop on pricing value with target on line as well! The parking lot looks dead on week days so that, no doubt is when to go! And heck, while you are there,‘Phở 24″ 70 feet away is pretty good for a Viet soup quickie!

The three stars are not a negative at all — this is actually one of the better TRUs I’ve been too. From the exterior, I got nostalgia from trips to TRU in my youth and seeing rows and rows of toys. This one actually has a larger selection that the ones in Florida that have been forced to combine with Babies R Us.
I initially went after seeing the flyer in my mail about sales on LEGO and other building sets: Buy One, Get One 50% (not as a good as a true BOGO, but as good as TRU usually gets). They had a good selection — sadly no minifigure bags for LEGO or KRE-​O, but a number of mini sets, and the older LEGO Star Wars Planet Sets were on sale.
Staff was nice, store was clean, the only issue is it might be difficult to see from the road, so it could be easy to drive past it.

My mum would tell me that she hated taking me here as a child because once I found something I really «needed», I wouldn’t leave the aisle until she agreed to buy it for me. I guess I was a princess since the younger years: P
Anyway, came here to buy my friend’s son a gift. Didn’t know it would be so difficult to shop for a 3 year old, but it had to be perfect! The staff was extremely helpful and they sure as hell know about their products. Place is also kept very clean. They also do this crazy birthday announcement for anyone’s birthday in the store… interesting.
Plentiful parking! I love how this place is located right next to Phở 24. I think it’s the perfect place to take a walk after stuffing your face with Phở (which is exactly what I did). No one’s too old for the good ol’ Toys R Us!

This is my favorite Toys R Us… I live closer to the Sunnyvale/​El Camino store, but that one doesn’t seem to stock as well as this one. I’ve been going to this one since high school so has a lot of fond memories… I still have a lego model from that time that I bought there!
Speaking of Legos, this one seems to have more, and also has a lot of Mega Blocks as well.
Will go out of my way to head to this one, especially come holiday time… it just seems like a more pleasant shopping experience.