Troy Marble and Tile

I have used Troy Marble for several jobs at my home for a bathroom and my kitchen. I found a marble tile that matched my bathroom perfectly and Rav worked with me on those tiles as there were some off color tiles and he allowed to find the tiles I needed. Then a year later (currently) I was shopping for granite for my kitchen and found some beautiful stuff and ordered it and was very pleased with the pricing. Pricilla and Rav have worked with me and were very, very help. I will going back to Troy/​Tez Marble any time I need granite or tile.

I wish I had seen all the negative reviews before ordering 3 slabs of granite. They tell you whatever you need to hear just to get you to pay. They told me you can pay now and we can change your order but they have a no refund policy which makes it impossible to change your order.
The granite slabs I got were damaged and were not as smooth as the ones I saw in the showroom. I had to seal it 3 times just to make sure water cant get through it. I have remodeled my house a few times and I’ve had the worse experience with these guys.
Avoid this store at all costs.

Ask for Oz, no other words needs to be said. From beginning to the end he showed us every possible option we can go with. If you wanna work one on one, go there on Sunday

I have been working with these guys for 2 bathroom projects. They are pretty helpful. I like their counter top selection and they have lots of porcelain choices. They had 2 discontinued item but they let me know before we put entire order in. They also have on sale backsplash items. Never seen such good prices for some items. Definitely give them a shot, I“m one of the happy customers.

I’ve been using these guys exclusively for the last three years. First for a granite kitchen countertop remodel and three granite bathrooms. They did just beautiful work at a great price. Later I did another granite bathroom counter top — we had a glitch, but they worked with me on it until I was happy. After that I did four full bathroom floors with wonderful stone tiles, as well as an office kitchen space. Just really friendly people, really good prices. Just a great experience — consistently.

We were doing a kitchen renovation and needed unique granite for our counter top. We spent few months visiting granite/​marble stores all over the Bay Area and finally found beautiful and unusual granite at Troy Marble. This company has a large selection of granite, tile and marble. We had granite installed on counters and backsplash. Our kitchen had a unique situation and Troy marble employees gave us great ideas for the backsplash design behind the cooktop. The installation went very smooth; the installers were very efficient and careful in cleaning up after themselves. We were very happy with the results and highly recommend Troy Marble. This is a very professional company! Troy Marble helped me when no one else would! The work was done quickly and professionally! I will definitely be calling them again for any future work!

At the suggestion of my kitchen cabinet designers I visited them. After visiting Porcelanosa, I have to admit Troy Marble’s showroom was a disappointment. The staff didn’t seem to know their products and they fumbled around. I found the tile I wanted and ordered based on the name posted on the tile. After about a week, they called me to tell me my tiles arrived for pick up. When I arrived, the tile was a different color but same name. When I confronted the manager Uger who helped me he insisted that’s what I ordered. I said repeatedly that he’s wrong. I needed them soon so we reordered the tile using the correct tile name. He made me pay for the shipping charge again and 20% restocking fee. I agreed to pay for the shipping fee. When I went home I found a picture I had taken of the tile with the wrong name on it. I showed this to him when I came back second time to pick up the tile and after 30 minutes of going back and forth and almost fighting Uger agreed to return my shipping fee. Although they have a great selection of tiles and low prices their customer service is terrible and I would never come back.

I’m a general contractor so I frequent many home improvement supply stores, and I have to say that what just happened to me here was shocking. I went in knowing just what tile I was looking for since I was matching tiles close to this in my customers home. The sales guy was nice and directed me straight to what I was looking for, except that the sample tile was a 24“x24″ and I needed a 16“x16″. The quality was what I was looking for and the price was $ 2.49, the sales guy then told me they had the 16″ for the same price. When I went to the back to look it, so of the quality was good but others were much worse than the sample the had on the wall, so I asked if I could select the product I was buying so I didnt end up with many tiles I couldnt use. The sales guy said that would be fine, and I proceeded to purchase the tile. After I paid for the tiles, and was putting them in a crate, the owner approached me and said that the sales guy had made a mistake and sold me the tile for the wrong price, and that is should be twice as much (even thought it was exactly the same quality as the sample tile I had seen), but he said go ahead and take it this time for that price. I then continued to put the tiles in a crate to take with me, and he approached me again and said, you can’t select the tiles, you have to just take what we give you out of the crate. By this time, I had already loaded up half of my order. I said if you give me 5 minutes, I will have the rest of the order and I will be done. He then said, no you can’t do that (even though no one else was even in the store) so I returned to the counter, got a refund and left, having wasted over half an hour. I have accounts at supply houses all over the bay area, and I have never been treated like that. The thing that he didnt realize is that if he would have just owned up to the mistake they apparently made, I would have continued frequent his store and given him much more business, now however, I will NEVER RETURN!

They get one star for vast selection. That’s it.
They appear friendly and eager.
They even matched a competitor’s price on quartz countertop
They promised one of the quartz would be the brighter whiter color that is new in stock
They promised that the size would be the custom size we ordered.
Then the downhill:
1) Delay in arrival (We kept having to call) — In total house remodel– time is of essence
2) We did not get the brighter whiter quartz
3) They attempted to cheat us on the size — giving us pre-​cut prefab size and not the larger size we ordered (Further delay be multiple days — saying they dont make that size anymore and then later stating they have it magically after we asked for a full refund)
4) They did not offer refund (I was willing to take restocking fee) on marble tiles I ordered. I have raving reviews for other tile/​stone places we went to (Again, whole house remodel so we had a lot of tile we wanted) where they did offer refunds with restocking fee which I was happy to pay
They got a lot of business from us. But never again.
Please be careful and read the other reviews from customers that had the same frustration. Save yourself the stress.

Troy undoubtedly has the best display room out of all the flooring shops in that area. Best selection as well. Michael helped us out and did a great job helping us design a very nice layout for our entry way. Since we just bought our house and had to rent back for a month until the old owners found a new place, Troy even was nice enough to hold our order. Once we were ready they were very accommodating in providing the material. They hooked us up with a sizable discount as well. And in addition, toward the end of the project, we found we were a few tiles short so Troy managed to find the matching tiles from the same pallet and gave them at an even greater discount to help finalize our project. Thank you for your effort and products!

Hit and Miss… Buyer beware!!! Good prices, but makes sure you check the inventory you are buying. I ordered 1000 Sq. Ft. of pavers, 25% were receive broken and/​or mis-​sized. They are nice when they want to make a sale, but it’s like pulling teeth when you want to make them own up to their mistakes. At the end of the day, they sold me 25% bad material and made up with it by giving me a different patterned paver. Needless to say I mixed them so they would not be so obvious. Don’t get screwed like I did!!!

This place is very unprofessional. My wife and I found a natural stone that we liked. We asked if they had it in stock and they said yes. We came back to purchase it the next day and were told that they would have to order it. We were told 2 days. It turned out to be 4 days (after calling each day). When I went to pick it up they ordered the wrong amount. I wish I had known this before ordering so I did not waste a week of my time.

I bought white marble for my bathroom here. The prices are very reasonable if you buy tiles on sale. I don’t know how much they would have been had I bought it for full price, but I did check out the other stores around the area, and the same exact one was selling down the street for $ 7/​sq ft while I bought mine at Troy for $ 4/​sq ft.
They have a very good selection of glass mosaic tiles that highly exceed other places around the area, but these tiles are not cheap! They average about $ 20/​sq ft, but it is much cheaper than going to Natural Stone and Tile (but Natural Stone does have a much wider and extensive selection).
Overall, I was satisfied with my purchase and the customer service. Would come again.

Great place for natural stone tiles. They have a good showroom that they are perpetually extending, and the selection is bigger than most others. They were very helpful and knowledgeable, and gave me a great price way below sticker. They also took all my leftovers with no restocking fee, something you should negotiate ahead.