Tung Nguyen

I was looking for a good PCP and used Unilocal to find one. I feel obligated to leave a review, whether good or bad to help others.
Wow it took me a few weeks to find a HMO Blueshield PCP willing to accept new patient despite having to pay a highway-​robbery premium from a high-​tech company so when I saw Dr. Tung Nguyen’s practice in a decent location I jumped for it. Admittedly its low Unilocal’s rating concerned me but I thought how bad could it be because I only see the Dr. perhaps once a year.
Well the eventual meeting with the Dr. was pleasant but the wait was not. It took 45 minutes to finally see the Dr.
This practice seems to be the hang-​out place for older people with nothing to do so the office people feel entitled to book as many people as possible in the same time and make everyone wait. They assume that all their patients have Medical or one of those cheap state-​run medical plans so unfortunately everyone wait.
I met the Dr. eventually. He is young and very pleasant to talk to. I have no doubt he would make a good PCP. Unfortunately the practice consists of the Dr. and the office staff and I would not recommend this place to anyone who holds a job or expect to see the Dr. in 15 minutes.

Doctor Nguyen is kind and understanding, but his whole staff are the WORST people I have encountered. They barely speak English and are so unbelievably disorganized, I honestly think that a monkey could have been trained to do a better job. The Dr. is also unorganized, he completely forgot to fill out one of the forms I had sent him, and it was IMPOSSIBLE to contact him. I faxed over forms about 10 times, apparently none went through. The awful, rude, receptionists told me «well no fax no work why you even try that» AFTER they told me to fax the docs over. They told me to email him, and so I emailed the center about 3 times, wiht no response. I called everyday telling them my situation, they would barely answer and tell me to «calm down» repeatedly when I asked when the forms will be filled and faxed over. They promised to have Dr. Tung call me back-​he never did, and then he went on vacation for two weeks. I also asked if they billed the insurance and their response was «I have no idea don’t ask me» multiple times. I have never had a worse experience with a doctor, and I hope no one ever has to subject themselves to the incompetence of the staff. I honestly am at a loss of what to do now, but I am so incredibly frustrated at this Dr. that I truly don’t want anyone to have to be his patient!
All of his patients are Vietnamese and the staff barely speaks English, and completely stare at you/​treat you entirely differently if you are not Vietnamese. I cried multiple times because of ths sh****y experiences with the awful doctor and staff.

So this is going to be my first review and unfortunately it’s going to be a bad one. First of all Doctor Tung is a great doctor. I tried calling around to find a clinic or hospital that would take me in because I was going through a lot of pain because the inside of my mouth was swelling and it was just painful to eat or drink anything and I found his clinic through Unilocal and I was able to get checked up. He’s easy to talk to and get along with and very attentive to detail to address your medical problem. He prescribed me some antibiotics to take for 7 days. Now here comes the bad part. After the 7^th day when I was finished taking my antibiotics I started noticing these rashes that started to show up on my arm so I called the clinic and I told the nurse at the front desk and asked if I could speak to Doctor Tung. She told me he was busy and asked me what my concern was. I told her about my symptoms about the rashes that were starting show up and multiply fast around and I wasn’t feeling so well and I asked her what should I do in the mean time. She told me to call back in like half an hour he should probably free by then. So I called again and he was still busy and it’s kinda getting hard to breath and she just told me to give her my phone number and he will call me when he is available… I took an antihistamine just to be on the safe side but I waited until past closing time and I never received a call back from him. Long story short I ended up in the ER and the rashes multiplied by that time along with a fever and my blood pressure rose up in the danger zone and i was hospitalized until the next day until I was at an okay level to go back home. I was thinking about making him my main doctor but after this event I am definitely not coming back.

Best doctor ever!!! Patient, listens, easy going, doesnt rush, funny, caring… the front staff unfortunately is not. They ignore you, dont smile, dont return calls. But all worth it for a good doc.

I’ve been seeing Doctor Tung Nguyen for a while now he is my primary care Doctor and I wouldn’t trust anybody with my health other than him. He is knowledgable, thorough, and very attentive to you in his exam rooms. He makes sure you leave feeling better and knowing exactly what’s going on. Not to mention he is also very kind and down to earth. If you are open and honest about your health and what’s going on he will work with you to make a plan of action. If he can’t help you and feels you need to see a specialist he doesn’t hesitate to make sure you will be taken care of by someone else he trusts as well. I have many issues and Doctor Tung is very patient and shows true empathy and compassion for his patients. I feel 100% comfortable talking with him about anything. And his nursing staff are all very helpful and make you feel like family. They all know me by first name basis and always call me ahead of time to tell me About any new info doctor might want to relay to me about treatment. Keep it up !!! God Bless

This Dr. Discharged me and my husband as a patient for no reason at all. His front office staff is down right rude. They lie to the Dr. To get their way. Thumbs down for this Dr and staff. Horrible!!!

Dr. Tung is a great physician himself, who communicates well with his patients (especially older Vietnamese immigrants folks) and shows that he cares. However, his appointments are always overbooked. Severely long wait time. Receptionists are quite rude over the phone and always, always give us a hard time whenever we need to book an appointment. For a long-​term loyal patient who has been seeing the Dr for many many years (even before he opened up this clinic of his own), they would not even consider squeezing in a brief appointment for an urgent matter. On several different occasions, the receptionist gave my parent an option of waiting for ~2+ weeks (for an URGENT CARE matter), or to go to the ER!!. Is that a proper treatment and attitude coming from a primary care physician/​family doctor office? You tell me…

5 stars for dr Nguyen and negative 5 stars for his racist staff. I was the first person in the office and needed to drop off some papers to the dr. The front desk staff told me to leave it with them, I’ve had trouble in the past with them losing my stuff. So I said id rather give it to the dr personally as this was important time sensitive info. Even though I was the 1^st person they told me it would be 2 – 3 hour wait even tho all I had to do was hand over the papers to my dr. This is ridiculous!

Two stars all for Dr. Tung Nguyen. He actually cares about his patients and tries to spend time talking to them and getting to know them personally. He’s also great at what he does, and he knows his stuff. His staff, on the other hand, are like chickens running around with their heads chopped off. I came and had a copay (but didn’t have cash on me, they were nice enough to let me leave and come back to pay). The next day, they left a message and said that my insurance didn’t pay and that I had to pay the total amount of the doctor’s visit. That’s some BS! First of all, find out if my insurance will cover first before hitting your patients with a sh*t ton of money afterwards! Thats not good business ethics! My dad came down to «solve the issue» and they said that the insurance started covering it again and that we just owe the copay. So were they trying to make some money off a young girl?! Love the doctor, hate the office people. So no, I won’t be coming back.

Great doctor, HORRIBLE staff! I coughs them in many lies, when it came to facing paperwork to my insurance! On top of that, they charge additionally to fax any medical Info anywhere.

This office is a bunch of fraudsters. I’ve been there in January and just noticed their charges on my insurance account. I’ve already raised this issue with my insurance provider, and they are doing investigation. I visited this doctor’s office on January 6 for a yearly exam. The whole experience was horrible (about that later), and I didn’t even get to see the doctor, I saw the nurse… But here is what charges I encountered on my account:
01/​06/​2014 Wellness Exam, New Doctor (this is a valid charge)
01/​07/​2014 New Doctor Office Visit
01/​07/​2014 Doctor’s Office Visit, Long
WTF are the last 2 charges a day later?! What «long» visit?! Yeah, it was actually long, because I’ve been waiting in their lobby for more than an hour to be seen, though I had an appointment. Do I have to pay for that?!
Regarding the previous reviews about justification of long wait time because «there’s only one dr. Tung and a bunch of loyal patients. He’s worth the wait» or «With the abundance of patients Dr. Nguyen has, he is definitely doing the best he can to help speedup patient waiting time», other doctors also have many patients, but they don’t disrespect their patients’ time. AND I was not seen by Dr. Tung, I was seen by the nurse, after a more than an hour wait, though I had an appointment with the doctor. Total scam!
This visit was actually a flash back to my childhood — Soviet Union polyclinics, where you have to wait for hours in a line to be seen by the doctor. There are only three differences:
1) I actually had an appointment at a certain time with the doctor,
2) we are not in the Soviet Union,
3) healthcare in the U.S. is not free, doctors are well-​paid, and I’m actually paying for the visit with my own money, but instead of a good service, which you would expect, I’m forced to seat in the crowded room and wait for more than an hour to be seen by the doctor. And then not be seen by the doctor, but be seen by a nurse…
If you are overbooked, at least call me an hour before the appointment and ask to come an hour later, or cancel it. Is it too much to ask to respect my time?!
The conclusion: absolute scam and fraud! Absolute waste of time! Would not recommend this place to anyone and will avoid it in the future!

Great doctor! He’s very helpful and understanding. My parents won’t go to any other doctor. The wait can sometimes be long, but hey there’s only one dr. Tung and a bunch of loyal patients. He’s worth the wait.

I have been going to Dr Tung Nguyen for about 3 years. I could understand the frustration the first reviewer is coming from. Of course, nobody likes to wait especially when you have an appointment. But a review could not be solely be based on the wait time.
With the abundance of patients Dr. Nguyen has, he is definitely doing the best he can to help speedup patient waiting time. If there was any room for improvement, Dr. Nguyen is well aware of the situation and is making all attempts to better the experience for all his patients. Yes, I do dread the wait time but I rather wait it out to see a Doctor that I completely trust. Dr. Nguyen truly cares about all his patients and that’s why I continue to go see him as my primary doctor.
His examinations are pretty thorough, and he makes you completely comfortable to ask any questions. He takes his time to listen to all your concerns and does not rush your appointment time. Both my fiancé and I enjoy the time we take to see him and that’s why we over look the wait time. There are so many other doctors to go to but it’s so hard to find the right one you feel most comfortable with. I can’t recommend enough how much Dr. Nguyen has helped my fiancé and me with all our medical needs and we will continue to go see him!

The worst Doctor’s office you could ever visit. If I could rate this place a 0, i would. Regardless of appointments or walk-​ins, you’re going to wait a long time… a very long time. If it’s dire or if someone needs a serious checkup, they’ll tell you wait 3 – 4 weeks later (yeah, like i’ll be sick that long for you to treat me) they’ll add payments to every lil thing unlike other doctors i’ve been to, even as minor as a quick printout for school. The worst, trust me