U-Haul at Curtner Ave

My experience with this particular Uhaul location is mixed. But there were two guys that made the difference between me coming back or not. JB, Jamie and Hector made the difference for me. On May 12^th JB got me all set up in a nearly brand new cargo van. He went over the van thoroughly with me and showed that he was knowledgeable of the equipment. During the week that I had rented the van I needed to call in to extend the contract. The three times I called I got James. He wasn’t helpful at all, in fact he wasn’t able to answer a simple question. The other guy was Hector. I had an issue with the billing and went over it with him. He was very helpful in straightening it out for me. He came up with a solution and I am satisfied with the results. Thanks Hector and Jamie. Come down and talk to either of these guys, check it out for yourself, but don’t waste your time with James.

I did not have high hopes going in, based on the reviews here, but the Curtner Ave. U-​Haul was the closest to me and I didn’t want to pay extra for mileage starting from another location. My worries were unfounded! We rented a 17′ truck on a Sunday so the open hours were shorter than the other days of the week which had me a little miffed but that concern was resolved when they let us know there is a drop-​box for keys after hours. The staff were all helpful and quick, they confirmed my reservation and had it right. The truck was inspected before hand with us for existing damages and noted, our rented dolly’s and furniture pads were in good shape and the truck ran just fine. Our charges afterwards reflected our milage accurately (next time I’m taking pictures of the odometer before and after just in case) and if I need a U-​Haul again I will not hesitate to use this location again.
A note to some of the other reviewers here who were unhappy: A lot of you seem to have misread that some trucks aren’t available at every location. I reserved my truck online and when I chose a larger truck, their website told me that truck was only available in Fremont or somewhere else. Read the print before you reserve! It wasn’t 100% clear but it did say that. Also, on the receipt I was emailed the location for pickup was clear.

I have an upcoming reservation and get a phone call telling me that the closest I can get my truck is 63 miles away… making me drive 126 miles just to get the truck and return to the location I am moving from. So after spending over 4 hours driving to get the truck back to where I need it, I then have limited time to get all my belongings out of my home and drive another 65 miles to unload then another 15 to drop the truck off.
Outstanding …I am a mother of an autistic child and to be put at such an insane inconvenience 1 ½ days before we have to move is ludicrous.
And for that rude Jezette at the Fremont call center… when a customer tells you to get a manager because you refuse to listen you do it… you don’t drop your phone and laugh with your coworkers. I have never seen someone act so unprofessional.
In over 20 years of using this company I have never seen such disorganization and no concern for the customer.
So now I am left without a truck and my son and I will be on the streets thanks to this company.
Bravo!

James is DA BEST! I am very straight forward on want I need. I need a small truck to do a small move from San Jose to Morgan Hill. He did say $ 19 something, I forgot the cent and plus an extra 1.00 something, every mile after that. James and I put our brains together. It looks like about 140.00 for everything. I would of went with U-​Haul but I am not even down to spend $ 100.00. He was kind and the phone call was short, so I can keep calling places. Plus he told me that he still had vehicles available if I did go with them.
Nice man! If I wasn’t so cheap I would of went with you guys!

I came here expecting a hassle and was very pleasantly surprised. The place was clean and organized and the employees courteous and knowledgable. Reserved a truck for the next morning in about five minutes. Truck was ready as promised and we were on our way. Easy peasey.
A big improvement over previous experiences there.

I rented a 5×8 cargo trailer for 4 days from this site. Both the pickup and return were quite fast and the people were very courteous. I changed my type of rental and length of time as well and they handled this quite well. That is what matters to me the most and they were great. I have used this site many times and have had some issues in the past but this experience was great. I will definitely use them again.

WARNING! DO NOT RENT FROM HERE!!! If I could give this place zero stars I would. Their customer service was ehh. Then we have to take a trip to Fresno from San Jose and back. The truck sounded like it making a weird noise. We thought it was something in the truck that was moving. Anyways. When we were on the way back. The trucks noise was getting louder and then the check engine light came on. Then it went all bad. We got back in San Jose, but the truck broke down and didn’t want to start again. The point I’m trying to get is aren’t they supposed to check the truck for issues before letting their customers rent the truck. So people don’t get stuck with a big uhaul truck and no where to go. Now we have to call an 800 number and wait for a tow truck company to come and that’s gonna take another hour or 2. Thanks uhaul. NEVER COME HERE THEY DO NOT MAINTENANCE THEIR TRUCKS. THEY WILL BREAK DOWN.

Got to meet the owner of this location, and was not impressed with his,“read the sign, you had the contract, call the 800# and complain.”
We are a small business that rents a truck every couple of months to meet our product needs. We wanted to try this location as it is closer to our facilities, and a mistake that has turned out to be.
We were originally told that if we dropped the truck at 7am we would need to purchase an extra day, trucks rent $ 19.95 per day; says so right on the side of the truck. Oh no, no an extra day is $ 85.00. Shame on me for not sitting there and reading the entire contract line for line, word for word. Shame on UHaul for not stating the extra day is charged at $ 85.00.
We will never use this location again and would recommend not using this location to family and friends.
GREAT CUSTOMER SERVICE — NOT!

Never again this was the worst place ever. I have used Uhaul before but always the Senter Rd location this was my first and last time at the Curtner Ave location. From the go all bad. Reserved a 26 ft truck was given another size. The store employees were rude. It was like they went above and beyond to be rude. Yeah, I get that people are always moving and so they have a safe n secure job. That does not mean they should lower there standards of customer relations. James you were terrible and so was your grumpy friend that did my contract.
Check your uhaul the one I had had a passenger door that would not lock causing the door to open. Not safe. It delayed a trip I had I also had to return the truck when I got to the office and explained what occurred they charged me for another day for having it there 54 minutes passed noon. I would not have been late if the uhaul was in working order. This location made me feel like I was an inconvenience to them. UHaul corporate you should have secret shoppers these guys are not a good example of you company.

Had a hitch installed. I found the online ordering easy and less costly than other local options. Online it asked for a date I would like the hitch installed. Within 24 hours, the local store called (at 7:30am) to schedule. I called later in the day and found an agreeable time. I found the people I spoke to helpful. They scheduled as the first appointment of the day for 7am.
I arrived at 6:50am. They were still setting up, but answered my questions patiently (especially for that early). The installer for the hitch was already there finishing work from the previous day.
Robert took my car right away. He was efficient and helpful. The car was finished in less than an hour.

I had a fantastic experience at UHaul Curtner Office and I would recommend this office to anyone who is looking for a great moving experience! Customer service during regular business hours as well as after hours (Greg?) was 5 star in delivering the hands-​down best hospitality and service that I can only wish was a standard everywhere. My rental rate was changed from flat rate (less than 100miles) to mileage based without me asking when I returned the truck after business hours and called in the next morning (I made fewer trips than expected because the van size accommodated all the items I needed moved). FYI I rented a van on a Sunday afternoon and had no problems with lines and was immediately transferred to helpful staff the two times that I called.

Beware: they lie about the 19.95 VAN rental. I will be updating after I receive a call from district management about how these guys screwed my disabled daughter. We rented online and reserved a 10 ft truck with a dolly and blankets for her move. She picked it up and they had attached an «auto transport» to the truck thus rendering it UNUSABLE for my daughter who had no idea how to detach it. She needed to move her stuff to a storage facility less than 5 miles away. She had to return the truck UNUSED the next day and was so stressed out (she’s medically ill and disabled remember^^) that she rented a VAN to move an entire apt and thought it would only be ONE TRIPS worth of driving. She had to make so many trips that she ran up the mileage to 113 miles! The cost for the van: 190.00 for ONE 24 hour period. PLUS gas.
They also stole 80 from her account for the auto transport she never should have had and that I had gotten them to REMOVE from our credit card charges. That 80 wasn’t even connected to the new account since the original truck acct was under mine and my husbands name. VERY illegal. If they had rented her the correct truck with nothing blocking the truck door she would have only paid 54 for the truck.
When the manager for this facility, Tom, called me in response to my complaint to upper management, he first told me he was «there to be my advocate» until he started to claim ««Your daughter could have SAID something when she returned the truck and didn’t.» What has THAT got to do with YOU renting the wrong equipment to someone which screws up their entire move, then costing them 190 for an inappropriate van which was WAY too small to fit everything in and then CHARGING her 113.00 JUST for mileage!!!
I left a message for corporate who will hopefully rake this facility and its manager over the coals. do NOT go here. And complain to the higher ups so they don’t get away with this kind of unprofessional behavior. Ill update once I hear from Tom (another Tom) at Corporate on Monday.

This place is a public nuisance. The parking lot is a hangout for criminals. There is drug trafficking, prostitution and daily fighting. There can be as many as 15 to 20 people hanging out drinking, smoking, littering and harassing innocent people passing by. The police are here just about everyday. The other businesses in the area don’t allow this behavior on their property but U haul does. The manager says he would like this element removed but that U Haul corporate won’t do anything about it. Yesterday, a thug on U Haul property threw a bag of used hypodermic needles at homeless man. He chased him over to Subway for no apparent reason. U Haul should be ashamed and held accountable. TERRIBLE for the community. The police on the beat are upset with U Haul as well. I would give 0 stars if possible.

Topper!
I review my bank statement and they hit me for 3 times the amount I was told when I went in to rent.
When I called in to «customer service» I was transferred 7 times and had fun explaining my situation each time.
Last person told me they were putting me on hold and then they hung up on me.
Can’t beat these guys! They know how to stick it to the customer better than anyone.

They advertise it as $ 20 for 4 hr rental of a van. But they don’t tell you it is $ 20 + $ 1 a mile. So really its $ 45. Just say it. That’s how they get ya!

UHaul given me a truck with ¹⁄₈^th filled gas tank. How are you going to give someone ¹⁄₈^th tank and expect the customer to go fill up the tank right away? HORRIBLE. I also got charged $ 33.00 when i returned the truck back at ¹⁄₈. called to complain about it and NONE of the mangers would want to reimburse me. Will NEVER do business with Uhaul ever again and will definitely NOT refer my friends/​family. POOR CUSTOMER SERVICE. I even sent them a picture of the milage out with the amount of gas they had given me. I had to call my credit-​card company to make a claim to get my $ back. Forget Uhaul, I’m going with a different service the next time I move. I’d give 0 stars if i could.

About a year ago I found myself in a pinch and needed to purchase a relay for my hitch. I called just about every UHaul location in the Bay Area before contacting this location.
Not only did they have it, but they also installed it right away!
Today, I’m back in the Bay Area to haul back a motorcycle. Upon hitching my trailer, I find out some jerk cut off my wiring. I’m in another pinch again. This time, instead of calling every other location, I called this place first.
Within 20 minutes, these guys were able to fix my wiring! And, they even remembered us from a year ago when we needed the relay!
I will never go to another UHaul location in the Bay. These guys have never let me down!

Only because I cant leave no stars. HORRIBLE customer service! We had a reservation to pick up a 5×8 on Saturday morning but the guy said our reservation wasnt until 1pm. If we are moving out of state then why would we wait until 1pm? I never told them we would get it at 1pm nor did it say anything in the reservation we had. As if that wasn’t bad enough we asked if he could find us another one and he gave attitude and said «thats what im doing». We still ended up calling around just to find a 5×8 at the same location! WTH! The guy (Jose) was a total jerk! I would try the u-​haul in campbell. Do not waste your time and money here.

I rented a truck online for pick up at this location for May 24. I received a confirmation and a phone call asking if I would pick it up at 9AM. All good.
Once at the rental location there was one person checking in customers. My wife and I waited 30 minutes. As we were waiting I checked my phone for the reservation number, which was in big letters at the top. For the fun of it, I looked at the mail below and in the middle it stated that I had to pick up my truck in Fremont, about 28 miles away.
When they called nothing was said! The fellow at the counter did waive their $ 50 fee for a no-​show and got us a truck for Monday. I made the move, but had no help from friends who were available only on Satuday.
I asked if they had AAA or AARP discounts and the fellow said that UHaul does not give discounts.

Jose was very helpful. Due to a computer UI error I ended up here instead of the Campbell branch and further errors of the UI gave me only 6 hours and not three days. Jose recognized the problem, stating it has happened to him and helped me get a good substitute trailer at the Campbell location. Jose gets 5 stars for his effort. U-​Haul IT gets one star for an obfuscated and buggy UI. The staff fixed the issues and got me on the road. TIP: Call the office and forget their buggy computer User Interface. This back and forth between Campbell and San Jose wasted over one hour of my time and my hired help.

I use them when I moved a few yeaslrs ago and it was a nightmare they overcharged men I have the truck from 10 a.m. And did it after hours drop off in a parking lot and when they charge my credit card they charged me for two days and when I called to dispute it they said there was nothing they can do about it.
Plus they said that I had to have all these extra miles and I only moved 4 miles away.
It was a nightmare.
So I ended up paying about triple of what I would have normally have to pay.
When I ask for the manager he was worse than the guy I was dealing with.

I can only attest to friendly, speedy customer service at the propane fill station.
Lately, they have been greeting me within two minutes of pulling up to the station.
They get down to business and have the credit card machine handy so that I can pay at the pump.
They are friendly, courteous, quick, and clean.
What more could you ask for?
Good job, U-​Haul Curtner.

This place is very understaffed. I have a couple outdoor heaters and enjoy being outside so I burn up quite a bit of propane. My last visit I pulled up with 3 propane tanks and pulled them out of my car. I rang the service bell and nobody came out. I waited a couple minutes and rang again… I figured the buzzer was broken so headed inside. On my way there I ran into an employee and asked if somebody could help me and he said he was on his lunch break (at 2pm) and he would help me when he was done. He was the only person that could refill my propane since the second guy couldn’t leave the cash register. I packed the propane tanks back in my car and filled up at a different station.
For your propane refills I would stay away from this place unless you had time to burn…

Located within waking distance of the Cottle VTA stop.
They have a good selection of trucks and moving supplies.
Friendly staff. Good phone manners. Very helpful in explaining how UHaul does things so you get get stuck with extra charges. Pick up and drop off where easy.