U.S. HealthWorks Medical Group

Very long waiting time. They do not respect your time. After waiting for 2 hours. They let me into patient room. I thought that i will see the doctor finally. Guess what? I had to wait for another 30 minutes. the medical assistant keep saying that doctor will be with you in a minutes but that was not true. The Doctor came in finally; with a big gum in his mouth, it was very hard to understand him?!! He did some quick physical examinations. He prescribed some medication and that is all!!!
He was not interested with the cause of the problem, what can be done to avoid my injury again?
He did not ask even if i exercise or not?
He bad healthcare.

It is Saturday at 9:24AM and me another extremely ill person are sitting outside their locked door. Their online hours say they open at 9 and so does the hours on the door, so we are confused as to why the door is locked during office hours. There is also no sign on the door indicating a reason they may be closed. We also both tried calling and no one is responding. Seriously, get it together. This place is a joke and obviously doesn’t care about the health of their patients if they can’t even manage to be available in some capacity during office hours!!! Whosever job it is to unlock the door and answer the phone should be seriously reprimanded!
And to respond to the comment below. I have a picture of the doorway. The sign did not say closed due to Memorial Day. The sign said in case of emergency go to ER at another address, but did not say CLOSED. The impression of the sign was that if it was life threatening, to go to the hospital rather than to you guys, not that you were not open. Another woman who was waiting with me had also called on Friday and spoke to someone who informed her you would be open on Saturday.

so Ive been to 3 different u.s. healthworks offices and all of them have been GREAT. Dr. Jackson-​Scott, Dr. Bagwat, my physical therapist and all the medical staff have been great and pleasant to engage with. They are always professional, respectful and caring. I know the staff works its hardest and their best to accommodate so many people going through their offices. They are here to help us so treat them with respect and manners.
I understand that some of the doctors offices have long waiting times… I’ve waited 2 hours to see a specialist. BUT you know what that’s how it is in the bay area there is a line or a wait everywhere you go. we just have to deal with it.
I give a true special thanks though to Dr. Jackson-​Scott, and Dr. Bagwat, they are two extremely great doctors in my book.

So, the day they responded to this review, I called them per their request. I left a voicemail message for the person with whom they wrote I should speak. Apparently, that person was out of the office. So, I called the main number and left a message for that person with someone else. To date, I have never received a return telephone call. I thought that they may well care since they responded so quickly to a poor review; however, it was just a lie – figures! Save your health, DON’T USE US HEALTHWORKS MEDICAL GROUP!

I am a very happy patient, this is a great clinic. Very good pricing and customer service is fantastic. Dr Jackson-​Scott is a good doctor, very professional. I didnt have to wait for very long and the receptionist Becca was awesome. I highly recommend this facility. If I was to give more stars, I would!

I got helped really quickly and was able to get my tb test done within a half hour span. I liked how they were quick with their work. However, I suggest that the employees be trained to be more friendly and welcoming. This was my first time getting a TB test, and I had no idea what the woman was going to do. She did not seem happy with her job and it was as if she did not want to be here. My experience would have been better if she had a better attitude. No smile, no nothing. I noticed most of the workers were like that here. Good and fast service though.

They don’t honor appointments. Don’t come here unless you really need to because they don’t care how long you’ve been been waiting (for me it was for two hours). I made an appointment at noon and had reminded them about the appointment time while I was there only to be told to go sit down and wait. Walk-​ins were treated before I was.

Had An Appointment Today At 11:30Am And Their Own Staff Sent Me To The Wrong Area To Be Seen. It Is Now 1:05PM And I’m Still Waiting To Be called In And I Had To Miss Work To Deal With US Health Works And Their BS. Don’t Use This Place For anything! If You Are Here Because Workers Comp Sent You Here Get Out ASAP They Will Say Your Perfectly Fine And Dismiss You. Find Out Who Else Is Under Your Insurances MPN.
Sadly I Can’t Give This Crappy Place A 0 Star Review

Bad service and coordination. Got an appointment to get a physical, drug test and PAT. Since both my prospective employers wanted me to go to the same place, got an appointment to get both of them done at the same time. Had to wait an 1 hr to get my physical and PPD done. At the end of it, they didn’t do my PAT since I was in a dress. No body told me when I made the appointment that I had to wear a pant and wear sneakers. Then, on the day I came back for the PPD to be read and the PAT test, waited for 25 min again despite taking an appointment again… However, both the nurse practitioner who saw me and the lady in the physical therapy department were all very friendly and professional. The lady who did my drug test had a very rude and curt demeanor. Felt like I was some criminal being tested. Hope I don’t have to come back here ever. Will definitely speak to both my employers about my experience here.

This place is a joke! They say they take walk ins but if you are one you wait over 2 hours to be seen! I just need a simple drug test and physical for my job. This is the worst place on treating people in a timely manner. Just because I’m a walk in doesn’t mean your not getting paid! I should be seen quickly just like other people and not waiting 120 minutes!
One star because I can’t give you 0

Staff was very kind and efficient! Everything was done timely. Dr Jackson-​Scott and the X-​ray tech were very nice and knowledgable! They clearly love what they do!

I have to put at least one star to be able to write review. This is horrible place to get physical. Doctors here are not competent enough to know what heart murmur is! They had my wife go back and forth with her primary physician who ruled out she has no murmur based on ausculatation and EKG. They want her to get an echo which make no sense. Their Mds ego was pretty much humiliated because my wife Doctor clears her to be able to work as a nurse with no physical limitations!!! You should have all your MDs go through extensive training on heart murmur!!!

I had stopped by a weekly base for a month now. Each visits were a great experience. I was in and out less than an hour. The staffs were awesome and friendly. Dr Eric Jackson Scott is the BEST person and doctor I can ask for. He is more than a doctor. He is mentor, a friend, and motivator doctor. If you are in pain or have a bad day, Dr Eric Jackson Scott will put a smile on your face and make sure you are doing okay. I do recommend everyone to stop by and ask for Dr. Eric Jackson Scott. I promise you, you won’t regret it.

I have had 3 experiences at this office. The first time was about 8 months ago and I was thoroughly impressed. I had been to urgent care before and usually they just try to get you in and out. Well on my first visit I was seen by Dr. Jackson-​Scott. I’m terrible with names but am able to remember his because it reminded me of Dr. Avery Jackson (Greys Anatomy) LOL. But any way he was great jot me treated and got me the antibiotics I needed. He even called to follow up and check how I was doing and let me know that they saw something abnormal on my X-​ray.
My second visit was last week and I saw a different Dr. My visit was less than favorable and a 180 from my first experience. I normally don’t complain but I was so upset I sent an email to the center manager Carolina about it and they got me in for a second appointment and this time with Dr Jackson Scott again and he got me all taken care of and I’m felling much better than I was earlier in the week.

This place is horrible! The wait time was an hour, and the doctor engaged with me less than a minute. This is not an exaggeration! My conversation with the doctor went as follows:
Doctor: You know you have an appointment with Ortho already.
Me: Yes, that’s two weeks away and I am in pain. I can’t even lift my shoulder. I can’t work like this.
Doctor: I am going to give you an anti-​inflammatory injection, and take some Aleve.
She left the room so quickly, I had no chance of asking questions about my pain management for a torn rotator cuff. I work in a hospital and have never observed our staff treating patients in that manner!
I waited for a Medical Assistant and asked him what he was injecting me with, and of course he did not know what side-​effects I should expect with this injection. It’s unfortunate that I had to see them again for follow ups. As expected, they were rushed and disrespectful.
I have other options, I will not use their service next time. They lack professionalism, care, and compassion.
ONE STAR FOR BAD BEDSIDE MANNER!

I was pretty sure I had fractured my toe. I had a long day at work in S.F. and conveniently, U.S. healthworks was open until 7 pm. I imagined a long wait at an urgent care facility but was surprised. I arrived and was greeted by the friendly receptionist and assured she’d be with me shortly. I was seen by Dr. Jackson-​Scott, an assistant and an x-​ray technician promptly. All were very pleasant and professional. My toe was fractured and I left in an unattractive but comfy little shoe. Feeling better already :)

I was trying to figure out on my status of my injury. Was promises a call back since monday. Today i had to once again go out of my way to give them the call (as if I am an amployee of theirs) and talk to like 4 people at front desk and then got transfered about three more times. And finally when i like to believe it was the «referal specialis» was rudely attended and on Top of me trying to explain to her my situation, since she asked, was horribly interrupted and given attitude as well as raising her voice to further cutting me off. her statement was «Sir you were never given a refferal for a hand specialist»
Ive been seen by a great doctor. Doctor Jackson. He has always been straight forward about my injury. Very understanding as well as knowledgeable in his expertise. Always has made me feel welcomed and an important person. Last visit i had with him approximate two weeks ago. He spoke with me personally and and was imformed that he will put in a request for a hand specialist. I recall that day. I love cars and speed. it was a dark sad day for me… But he still cheered me up. Thanks.

This operation is fast and thorough. They have done an excellent job keeping my staff healthy and happy. In extreme cases they have refereed me to the proper specialist
Dr Diana Jones level of experience is unparalleled as well as Dr George Frank. This place is loaded with talent. Dr Jones has created a world class operation.

Dr. Jackson-​Scott and the two phlebotomists I saw on my two visits were kind and gentle — they did an outstanding job.
The problem I have with US HealthWorks has to do more with their front desk/​support-​staff organization, or more accurately the LACK thereof.
On my first visit I waited over an hour to be seen in spite of the fact that they had advance notice and knew I was coming in with a body-​penetrative workplace injury.
Second visit — not nearly as long a wait, but I came in for what was supposed to be a simple follow-​up to evaluate how my injury was healing. The visit turned into yet another blood-​draw since (in their own words) their lab had «mixed up» my blood sample with someone else’s. This would not be such a big deal to me except that I am paying (as an employee-​owner) for test results I did not receive.
I can’t get away with charging my customers and giving them no results, but somehow this place can.
Then, the question becomes even more troubling — if they can’t keep simple stuff like this straight, what else have they/​are they going to screw up?
I have no confidence in the management of US HealthWorks now. I hope their great medical staff finds a better place to work.

The initial visit takes quite a long time. Since the place is fist come first served, it could be a short wait or a long wait.
The staff at the front desk was friendly and helpful.
The nurse was an extern and he did all the normal things the nurse usually does like take your blood pressure, temperature, etc.
My doctor had a great personality. He seemed knowledgeable in the medical practice field and checked many things to see if I was ok.
I’m still continuing some follow-​up visits and I hope I get better soon.
The only downside was the long wait during the first visit, but the second visit was better as I was able to see the same doctor right away.