Union Auto Care

Was in today for a smog check of my 2006 Yukon. They got me in immediately and I was in and out as promised within 15 minutes. Price was great — almost half of what was quoted by some of the other smog test firms in the area.
Norman was great; he said that they do everything except tires and bodywork. I’m looking forward to taking my cars in next time something goes wrong!

Great service. Seriously, one of the best in campbell. If you need anything regarding oil change, engine checkup, tuneup services, this is the perfect place for you! Price is far beyond reasonable (ended up giving a tip) and the guy running the shop (Norman) is very knowledgable in his field. I’d say don’t waste your time searching and go here immediately! No appointment necessary!

Norman is a great guy and very knowledgable in what he does. We have been taking our cars to him for a couple of years and nothing but great service every time. I always recommend him to any family or friends in need of auto care.

I have been going to Norman for a few years now, I trust him and he is always great about getting my cars done in a timely manner!

Norman immediately took me in and did my oil change within 15 minutes. He went out of his way to tell me that the mate nance required light was just because I needed an oil change. Would definitely recommend him to anyone. Thanks Norman!

I needed a brake light and fast. Went in and had it fixed in 20 mins. Then for living in the area I got 10% off all work.

Norman is a gentleman — a veritable modern model of decorum and propriety in a mechanics shirt. He reminds me of an Asian Don Cheadle.
I will never take my dear Bessie anywhere else to get her oil changed. He fit me in last minute and changed the oil posthaste.
Is it weird that I walked away feeling like I UNDERPAID?
There’s also a pretty decent indian restaurant right across the street to chubby up at while you wait.

Norman is a class act. He got me in and out in under 30 mins and gave me a discount for finding him on Unilocal.He told me about other options to keep my car in top shape but did not upsell or pressure me, and that is a big relief because I hate upsells, especially on things I don’t understand. This is not my neighborhood and this was my first oil change here, but I’m glad I know exactly where to go if my regular guy is unavailable. Thanks Norman!

What a gem. I am 76 and always a bit worried when problems arise. When my ’94 Saturn failed the smog test, I tried to remember where I went last time, in 2013. Apparently that was Union Auto care, so I checked Unilocal for reviews. Nothing but good reviews. When I arrived, Norman remembered me — and the 2013 repair. And now, two hours later, problem fixed, me relieved and happy about the cost, I am waiting to get rechecked at a Star Smog Check Station. Thank you Norman.

I have been taking my cars to Union Auto Care for over 3 years now. Norman is a pleasure to work with. The man is a walking encyclopedia on car repairs. He is also friendly and very reasonably priced. He always explains the problem, and the various options to fix it. He does no try to upsell or put pressure. In a couple of instances, he told me not to do anything at all and just keep an eye on the problem!
I highly recommend him.

With a lot of recent problems with my car, I have had to take my car to several auto repair shops and looking for a consistent solid shop to go to was difficult. One of my blades for my windshield wiper blades gave out and looked on Unilocal to find Union Auto Care just about less than 10 minutes away from my house. As we arrived, we met one of the guys working there and discussed my situation with my wiper blades and how it might’ve been the motor for the blades. Regardless the guy told us to leave the car here for an hour or two because of other people before us and will diagnosed the problem as well as give me a call back. Less than an hour later, he called saying he fixed the problem and did not have to order any extra parts. I was surprised on how fast it took to fix the blades even with the amount of people waiting before us. We mentioned how we found this auto repair shop on Unilocal and even gave a 10% discount. He said if we had any future problems: smog or auto repair related to take it to him.
In the end, this place has good workers and does a good job of keeping you updated about your vehicle. All my future auto repairs are going to be done at this place from now on.

Great service! Didn’t feel like they overcharged. If first time, make sure to mention Unilocal and will get a 10% discount.

Still using the service. Norm is a very great person!

One word… Norman!!!

It is truly hard to find an honest mechanic. It’s an oxymoron like an honest politician or a lawyer. Well, Norman from Union Auto Care is the ultimate exception. I found UAC on Unilocal a few years back. Located on the side of a gas station, Norman and his mechanics wrench out cars like crazy!
I call Norman for routine oil changes, smog checks, and major repairs. Norman will diagnose, call you with options and proceed with the agreed repairs. Never once have I felt cheated or swindled by Norman because of his genuine desire to provide great customer service. He doesn’t upsell and will only use genuine parts. It’s obviously working because the parking lot is constantly packed with returning customers.
If you need a new mechanic or a quick oil change, Norman will step up to the plate and take care of all your auto needs!

Don’t even want to talk about it. Let’s just say he isn’t the Norman of old. What the heck happened to his attitude? I’ll visit him one more time before I write him off.

This will be the first time I have givine out 5 Stars across the board. Like all of us I found Norman Dinh owner of Union Auto Care on Unilocal.I brought in my 1999 Toyotoa Corolla to have a headlight replaced. I know nothng about cars my background is in the EMS field (Emergency midical) got a broken arm, having a heart attack, recently suffered a gun shot wound or wound up at the wrong end of a knife like to have that annoying bleeding stopped I’m your guy. But change out a headlight I am clueless.
Thanks to Norman my problem was solved he answered my questions and I felt like I was not being talked down to. Not only did Norman wih his expertise say «let there be light» but he did not charge me any labor since it took under 10 minutes to replace both head lamp bulbs. Norman is honest to a fault very friendly and Norman my friend if you are reading this know you can count on all of my business going forward.
I reccomend Norman Dinh to you out there my Unilocal family.

Memorial Day Weekend and I hate to bring in a vehicle to guys who really deserves the weekend off. Usually I go to Kenny’s Auto Repair near Oakridge but man they were full and I needed this repair at least looked at quickly!
Called Union Auto Care around 9AM (they have been on mind for quite sometime after reading all the Unilocalers’ review and I really wanted to find a good alternative to Kenny’s). Spoke to Norman Dinh and explained to him that my 00 Durango 4.7 Liter was spiking in temperature during idle traffic and some normal city driving. Said to him if he can take a look at my Thermostat to see if its shut. Norman said drop by and I’ll look at the car.
Arrived to the shop @ 9:30Am, 2 cars in the bay and 3 other in the parking stalls not including mine. Met Norman and again I explained to him what my Durango was doing. Norman said «3 things could be happening, Coolant Temperature Sensor, Electric Fan not kicking in or Shut Thermostat». I said this is my wife’s baby and with 189K on the readout this baby needs to last a bit more. He said no worries, my Camry over there over 300K with the same engine and tranny! I said good cause this Durango is still pretty much all OEM except the radiator! And so I left the Durango behind and waited for my wife to pick me up.
3−330PM Norman calls and tells me the car is done! I accidentally hung up on him twice cause we were at L&L BBQ eating and when I tried to pick up my cell I rejected his calls twice! Ugh my bad!!! So I called him back and told him we’ll be there in a bit.
We got to the shop and guess what all the cars are GONE! Dang he and the crew fixed every single car that was there. My Durango was the only one left. My issue with the Durango… worn, torn and bad Electric Fan. The Fan wouldn’t kick in when it was suppose to. This fan has been part of the car since 2000! Guess it was it’s time. Showed me the fan, head it click on when it was suppose to and we were off to celebrate the weekend and Norman can celebrate his as well.
One thing I noticed about Norman is that he’s not the type to really mis-​lead you or anything. If you explain to him of you car’s issues and what it is doing he can narrow down the time and look at the root cause with more urgency. From there he and the crew can trace down the issue and fix the car.
Remember its like going to the Doctor’s, explain your symptoms well and you will be fine or even better. Beat around the bush and hide some facts and well guess what… you still feel the same or worse. That is how your car will be.
Anyways…dropped off my 04 Mazda3 at home and hopped in the Durango to finish the rest of our errands/​chores, my wife was reviewing the receipt and my wife says…“babe did you ask for this to be done?” I looked at the receipt, then I looked up the on the upper left hand window by my sun visor and I was amazed!
We had the biggest smile that late afternoon and rest assured. If they can do this without asking or a single charge! I have found my regular mechanic for all my car needs!
Thanks Union Auto Care, Norman and the great crew you have there!
See ya when I bring the Durango back for the Thermostat change as well as my Mazda 3 car needs!
Kirk

So I hate to be the one to do this, but…
I called and made an appointment for 4:15pm yesterday afternoon with Norman. He assured me that if I made an appointment that he would wait for me.
I leave work early to make sure I get there on time. I show up and the garage is closed. I park my car, walk into the gas attendant station and ask where he is. The guy responds, «Oh, he closed early today. He didn’t have any customers.» And I’m thinking, «Um, HELLO?! I’m a customer!» So there you have it. No phone call asking to reschedule or say that he was closing early; no nothing.
I saw all the great reviews on here and that’s why I chose to take my car here. BUT he didn’t bother to call and/​or cancel my appointment, and that’s just rude. So if you don’t fall within a window of time that’s convenient for him apparently, good luck.

Norman deserves another star. I’ve spent long and hard looking for a decent place to bring my car to. And after all the overpriced dealerships and Jiffy Lubes, I finally found what I was looking for here.
I needed brake service. And Norman was kind enough to let me know how bad my brakes were. He made a fair estimate AAAAND also offered a 10% discount because of Unilocal (YESSS!).
I came in another time because of a strange sound in my engine. He remembered who I was, after who knows long ago I was last here. And he pointed out what was wrong under my hood. Good quality work in an appropriate matter of time. He assured me that if the strange sound continued the next day, to call him back and he can take a look at it. And sure enough it didn’t. He’s a true artist who knows his craft very well. I’m glad he is willing to support his customers and offer affordable prices. Trust me, as a student on a budget, you can depend on Norman and his crew.
Thanks a lot Norman!