Valley Heating, Cooling, Electrical, Solar

At Costco they advertise ²⁴⁄₇ but when my ac went out at 8pm no one picked up my call! Called Home Depot and they sent out Atlas Trillo at 10pm! Now that’s service.

I just purchased an Angies list deal of $ 119 for 2 hours of electrician work and really didn’t expect too much out of this. But their performance went far beyond my expectation.
My electrician’s name is Sal, he called me beforehand to make sure he understood all my questions and the scope of work. PS, the office worker called me as well to confirm my appointment, which not all places do and I really appreciate it.
After he arrived, he quickly started working without wasting any time. He did the work in a very efficient and professional way. He made sure the electrical boxes are screwed into my double sheet rock, fixed the circuit box connection for under the sink switched outlet, added a new outlet in the kitchen, consulted me on my gas range outlet. He did not take any drinks saying he had a lot of coffee, and when I tipped him he didn’t even want to take the tip.
I really appreciate you guys for serving me with such a pleasant experience. Next time I am calling the same person!

In March Valley, Heating, Cooling, Solar replaced our ancient furnace, all ducts and added an A/​C in our 58 year old house. It was a big project, we chose Lennox and our sales rep Rob did a good job planning out our system and explaining everything. The crew under Carlos came as planned and finished in the 5 days they had promised. They were careful and kept floors and furniture covered, we had cuts in the ceiling and walls, so very involved. Steve came and took care of some little oversights. We passed the energy efficient test for the PG&E rebate the first time. All ducts get pressurized, the whole house gets pressurized, the testing process takes 3 hrs. The testing confirmed that the Valley Heating crew had done a good job. Communication and response was excellent.

I had Valley Heating to replace a high efficiency furnace through a COSTCO deal. The Valley heating crews are very professional and cares about your home. They lays all floor protection through out where they will walk, and very easy to communicate with. The office is coordinating very efficiently and on top all all details. Both senior and junior installer really care and proud of the work they are conducting. I feel this is really a great company that I am extremely to work with for future home improvement.
GREAT JOB, the Valley Heating team! Highly appreciated.

The techs do good work, however their scheduler is incredibly unprofessional. I had to reschedule an appointment with them and he called me three times within an hour before 9AM one morning without leaving messages to get me on the phone. Later when I had to reschedule again, he chided me for having to reschedule. I told him his attitude just lost my business. You DO NOT talk to customers this way ever. I have plenty of other options for servicing, but customer service is what makes or breaks your relationships.

Mike, someone from the Valley Heating Cooling and Electrical, office saw my previous review and called me right away to mend the relationship! Later the day, he sent another technician to check up on the furnace and I couldn’t be more than happy with the results. It turns out that my pilot light wasn’t burning correctly and was more than likely the cause for the carbon monoxide in my house.
I suppose it was a miscommunication that led to the situation. On their end, they thought they were checking to see if a furnace worked. On my end, I needed to get it safety checked. But in the end, it all worked out. Thanks Valley Heating and Cooling!

This is a belated Kudos to Valley Heating and Cooling. They replaced my noisy furnace with a much better and quieter model in March 2015. I am now noticing a dramatic difference of heat retention in my house.
Art gave me a good explanation of the process and how to maximize the energy rebates. The staff was terrific as far as scheduling the installation. When I had questions/​concerns, the staff were available and the issue was remedied right away. Happiness is speaking to a live person on the phone.
Install team was clean and courteous with no trash left behind. They did a walk through with me at the end of the install and explained the operation of the furnace, air conditioner and new thermostat
Recommendation: A definite YES!!!

We used Valley Heating to change out our heat pump, insulated our ducts and attic. They were prompt, courteous and very professional. Their prices were in the mid range for estimates but they were forthcoming in answering all of our questions and we felt comfortable. We received a coupon to use them for 2 hours of electrical work and a few months later which we took advantage of it. Sal was great and worked the full 2 hours allotted. We had him change out all of our light switches to dimmers, etc. He was prompt and very informationative. Thank you Valley Heating.

I used to look for coupons for my two furnaces’ annual tuneups, but stopped doing that once I discovered Valley Heating a few years ago. I’ve had the same technician, Al, come to my home for the last three or four years, and he is unfailingly polite and helpful and provides me with a thorough written report about items that need to be watched. He’s worked for the company for about 14 years, which I view as a tribute to how well it treats its employees, something I value in a business. Long live Valley Heating!

I had called this company out in 2006 for a quote on installing a whole house fan. At the time, I had a newborn. When I found that I had to leave the windows open in the evening for the fan to work properly, I told them I couldn’t install the fan until the kids were older, since they go to sleep early.
Forward to 2015. My kids are older now and I still remembered the nice people from Valley Heating, so I called them to get a quote on installing the whole house fan. I was told they would come out in 2 weeks between 12−1p to take a look and give me a quote. I verified that they would need to come out and it wasn’t a quote they’d do over the phone.
At 9:30, the person who was suppose to come out, Kevin, called and left me a message asking if he could come at 10:30 instead. I wasn’t home to take the call. At 10:15, he left another message saying that he would give me a quote over the phone. At 12n, he called while I was waiting for his arrival & told me he didn’t need to come out and would give me a quote over the phone. When I told him that I was told that someone would come out for the quote, he said that that was inaccurate. I called the company’s appointment desk again and was told that quotes for whole house fan would be done in person, not over the phone.
This person, Kevin, doesn’t seem to be telling the truth. It’s a shame that the company’s reputation is harmed by someone who obviously didn’t want to come out to an appointment. I made sure I was there for the appointment, so why couldn’t he?
Oh, and the quote he gave me was $ 3200 to install an $ 1100 fan, even with the electrical circuit nearby. He said the $ 2000 was for markup and labor because it’ll take a day to install it. Here’s the fan that they were going to install:
You decide if $ 2k is appropriate for labor, material, and markup. I can’t hire a company if I can’t trust their frontman.
UPDATE:
After I’d called the front office to complain, a manager called me back to apologize & to schedule an appointment to come out to quote the work. I ended up going with another company because their quote was a lot less and I felt that they were really detailed and thorough. I can’t say what Valley Heating work would have been like for the actual work, but I appreciated that they apologized and tried to remedy the situation. Therefore, I adjusted their rating.

I had my A/​C Freon «added» by an outside contractor from another company. Still my AC does not cool. So I called Valley Heating (since I’ve been hearing good reviews from this company from the radio and in Unilocal). Rich was the 1^st technician who came by and he very well explained what’s going on. He immediately diagnosed that the Freon needs to be adjusted (lowered down the pressure), so that’s what he did. The AC went well for a week or 2, but I was told to observe and that he might come back for further adjustment. After using 3 or 4 times, the AC didn’t cool again. So I called Valley Heating again for 2^nd appointment and requested Rich, but unfortunately, he’s not available so they sent Charles. Charles re-​adjusted (lowered down the pressure a little bit) the Freon and now it’s working very well. It’s now winter in my place every time I turn on my AC. Both of them are very professional and I am very well satisfied with all their detailed explanations as to what’s going on with my central AC. I highly recommend both of them and Valley Heating for all your heating and air conditioning needs. Will definitely go back to this company in the future for all repairs and maintenance service of my central AC. Thank you to both and to Valley Heating for a job well done.
Robert Y.

While we realize it has been a while since our system was originally installed, we have given Valley the benefit of trying to resolve issues with our AC unit to no avail.
We chose Valley to install our Carrier AC/​Heater package due to their #1 rating for the area, and what we thought would be good customer service and we paid top dollar. A permit was pulled, but at the time of installation, gas line pressure and electrical service checks were all that was required by the city for sign off. We have never had issues with the heater unit, just the AC.
The house (1,400 sq ft) would never cool below 78, and system would never cycle by itself – it always took us having to manually turn it off. Valley called every year to schedule an annual service but when we would tell the tech that rooms were not cooling, and that there was no air flow they would dismiss it with a confused look and their answer was always that the dampers were fully open, the system was successfully checked and freon levels were good. «System Malfunctions» consistently happened, resulting in Valley Techs being called out (always on a weekend), being here for 15 minutes, charging $ 180., and telling us the «work» is guaranteed for 30 days. Of course, new issues always arose after the 30 day guarantee. The expansion valve would consistently frost over, and secondary containment unit overflowed due to a clog in the line. We were under the assumption the cleaning of the drain line was being performed, which it obviously wasn’t on the annual preventive maintenance calls. Their solution to our System Malfunctions displays on the thermostat would always be for us to cycle power at the circuit breaker to reset the system, but that never fixed the root cause of the problem and S. M would continuously happen.
Fed up with Valley and ready to install a completely new system, we called out a independent repair company to identify the root causes of our cooling deficiencies and evaluate our existing system. We discovered the unit was never properly installed. 4 rooms (700 square feet) were ducted on one 4 inch duct, bathroom sized floor registers were installed in the ceilings and none of the ductwork or registers were sealed. The unit was also not leveled properly.
Our experience with Valley has been one of sheer disappointment. The fact that they have been out so many times but have never admitted their mistake or held themselves accountable is disheartening. They were always part of the problem and never willing to help us find a solution.

Here is my only complaint. I waited to long to have A/​C put into my house! As my wife and I get older, we find we cant quite take the heat the way we used to. This review is not for long term use of the A/​C unit as it was just finished about one hour ago.
A few months ago we stopped and spoke with a nice young lady at the Costco in Sunnyvale. She set up a free no commitment appointment to get an estimate. It was slightly less than I had anticipated and the sales guy Art seemed to know his stuff. We ended up having to use a drain pump for the condensation drain (dont get me started on this dumb ass requirement in San Jose, this city is the worst). But it beat the heck out of ripping up concrete. Anyway, we scheduled the install and I was pleasantly surprised that it was only two weeks out.
Yesterday and today, (8 – 31 and 9 – 1) the two primary installers, Jeffery and Jonathan, came out to do the work. Art and said they will be here right around 9:30ish. At 9:31AM, they rang the bell. I love promptness. They asked to do a walk through of where everything was going and then started to work. And work they did. Another guy showed up (Latino guy, sorry I didnt get his name) and he did most of the electrical. He was quick and thorough. The boss showed up, Eric I think is his name, and he offered a couple suggestions to the crew, and they continued to do their jobs.
One of the things I had paid extra for was to have my duct work under the house inspected and sealed if needed. Since he’s a skinny guy, Jonathan drew that straw. He said that most of the ducting was fine, but seal taped them anyway. He said he found where a main duct had been crushed and had come apart. He managed to get the ducting somewhat round again, put together and sealed! That should save me some money down the road.
The area under the heater was a nightmare. A previous owner of the house had vented the dryer under that space and it was absolutely full of lint. A great fire hazard. Jefferey cleaned that out as best he could. When he put flame to the pipes to solder them together, he found he had missed some lint. It caught fire. He yanked it all out and in the process got a little burn to his arm. Thankfully I had some chilled alovera for that. But he basically saved my garage.
They had laid tarps out all over my hallway, bedroom and closet taking great pain not to get dirt from under the house all over the place. Jonathan even covered all our clothes just in case. I very much appreciated the attention to little detail. During their two day stay, they were polite and very respectful. They didnt even swear (that I could hear). They did a bang up job. The only problem is now that I have this brand new Lenox A/​C unit installed, I probably wont have need to call them again. Well, that is unless we need some service.
One last thing. After they cleaned the garage, looking even for small screws to not puncture my car tires, they walked us through the entire job, explaining each thing they did. Like moving circuit breakers (had to be done to accommodate the 220 volt line.). They explained that with my current thermostat I could run just fan even though I had never done that. Jefferey explained the thermostat could do that, but my house wasnt wire for it. It is now. Jefferey also noticed that the supply line to my water heater has a small pin hole and is leaking a tiny amount of water. He offered to change it if I had the flex tube, which I dont. But that offer speaks volumes about their work ethic. He didnt cause it but offered to fix it.
If anyone wants a company to do business with, this is the one. Not the cheapest, but darn good return on your money. AND ask for Jefferey and Jonathan. You cant go wrong.

We purchased our home 3 years ago and were making decisions on priorities to update a pre-​1960s home to the the new millennium. Based off the suggestion from one of my coworkers, I submitted an appointment request via Valley Heating’s website to get a free consultation and quote for a new system. I received a call back the next day and they put me into the queue with the next available appointment nearly two weeks later (this was at the end of June, so I completely understand why they were totally booked). Rob came out, took a look at our system, and on-​the-​spot gave some suggestions on the systems we could select from. Based on Rob’s assessments, we needed to a fairly significant upgrade which included asbestos abatement on the ducts in the home, a new furnace, AC and suggested upgrade for new blown-​in insulation. He also provided potential PG&E rebates that we could apply for if we decided to go for more energy efficient solutions.
Honestly, I was shell-​shocked with the price tag, but knew that our comfort in the home would be improved exponentially: we went in, and I mean all in and did all the upgrades that Rob suggested. We received a quote last year and the prices were comparable, so knew that the quote was competitive.
Rob worked with the subcontractors to get the appropriate energy assessments and asbestos abatement scheduled and completed ahead of the team coming out to start the job approximately 2 weeks from when the quote was delivered.
When Nick and Ryan arrived on the job site I felt confident that they knew what they were doing. Nick walked me through all the work that the team was going to complete over the next 4 days, we signed some paperwork and the crew started right away. Over the course of the first day more people arrived, and I swear there was a small army at the house: people doing electrical, prepping the site for the air conditioner, and a flurry of other activity. The team had to get creative with the installation of the new furnace due to some unique structural features in the home and they had to modify the attic opening to drop the furnace in, rather than being able to just slot it into the furnace closet. While this was a challenge, Nick and team figured out a solution and worked it out.
The team was quick, thorough, and very polite the whole entire time they were at the house. They made sure to put down drop cloths anywhere they would be working, and always swept and vacuumed-​up before they went home for the day. Nick and Ryan would always confirm what time that we would expect tho see them the next morning, and that helped me prep in the morning for their arrival. Fast forward 4 days and the job was done – right ahead of a weekend forecasted to have record breaking heat in Northern California. They finished the job on time and a bit earlier, than anticipated. Valley Heating did a great job, and we were extremely comfortable during this heat wave!
Only negative (and perhaps I’m just being nit picky) was that I wanted a finalized contract available a few days/​weeks ahead of the actual start date of the job. I’m a numbers type person, and love to see break-​outs of costs. While this information was available in the original proposal that Rob gave me, it would have been helpful to have the same itemization done, but on a PDF (or something similar) to ensure that costs were at the agreed to rates. It adds some assurances, especially when you are investing this type of money on your home.

We’ve had many companies work with us over the years and I sincerely regret not having called this company first. They were on time, extremely professional (even wore little shoe covers on my clean carpet) and they were honest. I called Valley because of an odd quote with another company that I couldn’t stomach. Too pricey, unclear. Etc. Valley cleaned our vents, checked systems and cleared out AC units. I thought they were great. I was hard to wait a month for them… I have to say we almost cancelled but then stuck it out and now all of our biz will head to them. Thanks a million for the awesome service.

I have used Valley H&C for 6 years now. When I first bought the house 6 years ago, it had a very old furnace and no AC. Valley removed the old furnace and installed new high-​efficiency furnace and AC units. About a year later, I had them install new ductwork in several rooms and relocate the main air return duct. They have also performed maintenance services on several occasions, including yesterday.
In all situations, their staff has been professional, courteous, and efficient. Their original quote for the furnace and AC 6 years ago was competitive, and their service fees since have been reasonable. In all, my experience has been consistently positive.

Based upon the Unilocal reviews I contacted this company for an estimate to install a new air conditioning unit. Two things I was told by the technician (I believe his name is Robert):
1) the unit needed to have a 10 feet setback and he picked a spot that was in the backyard setting area which was the least desirable area.
2) My current electrical panel box would not accommodate a new air conditioning unit and that I would have to replace the box with a new one costing $ 3,000 and conveniently they have some one available to do that job. My other option he told was to replace my electrical dryer with a gas dryer and have a gas line installed for $ 1,000 plus the cost of a new dryer.
Luckily I obtained various estimates and none to the other companies conveyed this information. Needless to say I did not use Valley, Heating, Cooling, Electrical & Solar. A reputable company did a fabulous job placing the unit in an appropriate area with the standard 5 feet setback and my existing electrical panel box worked just fine.
What galls me the most was his lack of knowledge on the setback regulations. I can understand the company wanting to make 3,000 bucks off me, but what is there to gain from ignorance on codes?

In my 65 years I have never had such quality, attentive and courteous service as I was privileged to have from Valley. The crew, Nick & Paul, were outstanding. Every step was explained in detail by Nick. I pretended I knew what he was talking about :~) Other than the first day I left for work before they arrived and returned after they were gone. Clean up was so good I could not even tell they were there. The evening after the job was done, Friday, I thought I smelled gas in the garage where a hookup for a gas dryer was installed. I texted Nick and was about to go out and turn off the gas until he could come by on Monday. Ten minutes after I sent the text he pulled up and fixed the problem.
I am very impressed with this company and it takes a hell of lot to impress me. Ten stars if I could. Service like it should be. Kudos to Valley, Nick & Paul. Thank you guys.

The technician arrived within the time promised and was very professional.
He answered all my questions and explained what he was doing. He cleaned the furnace and checked the AC unit. Jimmy was a very neat worker and even wore booties over his shoes to protect my floors. He was friendly and got the job done within an hour. I will call them again when I can schedule my air ducts cleaned. David, who answers the phone was very pleasant and helpful. This is the same company that installed my air-​conditioning unit and I have had no problems with it. My house is always cool, even on the hottest days. This is a great company and I highly recommend them. I can even read their invoices, which are neatly typed.

Valley Heating Cooling & Electrical was recommended by a very particular friend so I regard her recommendations highly. My personal experience is they are very professional and experts in their field. I’ve had two appointments in the past couple of weeks — 1) to assess my cooling system/​furnace 2) to do a long overdue cleaning of furnace and ducts. I highly recommend this company.