Valley Management Group

If there was a zero star option, I would choose that. I’ve lived in my apartment for almost 4 years, and this was the 3^rd Property Management Company to be hired by the owners of my property. I’ve always actually enjoyed working with the previous two, and never had a problem like this. I am a pretty good tenant and never complain, unless its something major.
Well after a gas leak, and plenty of other issues that would frustrate any tenant… Lloyd Kipp, the owner, decided it was ok to yell at me AND call me a bitch.
I have never been talked to like that by a business that I have to work with, let alone give my hard earned money to for my home. Completely unprofessional, rude, and the way he spoke to me (a paying tenant thats dealt with so many problems and remained very communicative and patient) was totally out of line and not ok.
Do not hire, or work with this business.

I truly enjoy the services that Valley Management provides me as a tenant. They respond promptly and are fully available to support good tenants to stay in the place they have known to call home. I look forward to another year here at my home. Thanks Mr Lloyd and Mrs Christina. From my two daughter and myself thank you for picking us!!!

Called just to get some info and was answered by a very rude rep and was told «are you done talking can I talk now» I just hung up! Not very good not recommended at all!

We are renting an apartment through VMG. When we signed the lease, we were told as long as the stamp date on the rental check envelope is 5^th or before of that month there won’t be any late fee since they don’t have online payment system. I did mail the check with stamp date of 5^th and after a week I received a late payment fee notification. Until last month I visited their office and handed out the check.
I called these people and one of the staff members answered the phone and agreed about the same and quickly transferred the call to Christina. This lady pulled up the paperwork and told me there is nothing like that in the agreement. I explained it to her it was conveyed to us verbally, she wouldn’t listen and was very rude and impolite saying that her employees never give that kind of information.

I love these guys. I’ve rented a home from them for over 10 years now, and I can’t say enough about how awesome they’ve been with anything and everything I’ve requested. Everyone is polite and professional, and they care… they really care!!! I’d recommend them to anyone who cared to listen. The home you live in can affect everything in your life either negatively or positively, depending on your experience, and I’m SO incredibly happy to say that they’ve made me feel safe and secure in my (rented home) for a long time now, and I’m looking forward to many more years! Thank you Team VMG! You guys have been fantastic, and I appreciate it more than words can express!

Another terrible review… This guy Lloyd Kipp is demanded $ 20 cash up front just for the application upon submission, he said everyone over 18 MUST fill out and application as well. He escalated the situation to the point where he snatched the application out of our hands, raised his voice, and kicked us out of the premises. Very Rude, impolite, totally I spoke with yesterday said that all is well and has no customer service skills. A TRUE ASS HOLE

If I could provide less than 1 star, I would.
This company is extraordinarily disorganized, and consistently miscommunicated information, and provided misleading information (some may even say, lied). I saw an ad for a property in Almaden Valley for rent in late-​March 2014 and submitted an application. It is now April 4, 2014. In that time, I received completely mixed messages from the company dependent upon who I spoke with.
I was told I was the first applicant in line, then I was told I was the second in line, then I was told the first applicant’s application didn’t go through so they’d be running my credit, then I was told the first applicant’s application DID go through, then I was told again that it didn’t and that I was approved and could come in and sign a lease this weekend, then I was told they were back with the first applicant, and then I was again told I could move in and was asked for my preferred move-​in date… finally, today I was toldthey did not like my chosen move-​in date and had gone with the third applicant who could move in a week before me (without checking in to see if I could change my move-​in date; I have the voicemails to prove this). It should be noted that none of the issues were a result of anything on my end — as I have excellent credit, long-​term employment and work as a doctor in a hospital with stable income.
This process has been extremely frustrating and is the first time I’ve dealt with such incredible levels of incompetence. Favi, the agent working on my account, was extremely rude. Mr. Lloyd Kipp, the person in charge, was not particularly concerned regarding the levels of incompetence exhibited by his employees. I NEVER write Unilocal reviews, but this experience was simply ridiculous.
And FYI — one of the rental agents, Jennifer, brought her two young (under 10) children to the open-​house for the rental in Almaden. The two children were very misbehaved and she spent half the time shouting at them; when I asked her questions about the property she said «I don’t know» with no follow-​up. Her son was playing with the garage door, pressing the button to open and close it over and over — until it eventually stopped working and the motor for the garage door started smoking. I wonder if they ever got that fixed…

This is a review relating to my experience trying to rent a home that VMG manages. I saw a home listed for rent via Craigslist and contacted Valley Management on Sunday, March 23^rd and scheduled an appointment for the next day at 12:30. Upon calling to confirm that appointment on Monday I was told that they didn’t have record of the appointment and had neglected to write it down. Thankfully I had called to confirm or else I would have wasted my time and no one would have shown up to show me the house.
My co-​applicant and I toured the home and immediately gave Valley Management Group’s office a check for the application fees before leaving the showing. The applications would be emailed to us later that afternoon since none were brought to the showing. (Applications should always be brought to a showing!) Once we received the applications, we both immediately filled them out and sent them over to Valley Management. My FICO score was well over 700 and my co-applicant’s was over 600. Neither of us have any debt, we both own our vehicles free and clear, we’ve been with our current employers for over 7 years, and I’ve been a Commercial Real Estate Property Manager for nineteen years. It’s my job to take care of properties! Considering the fact that this home has work boot paint stains leading up to the front door, front and back landscaping in need of TLC, peeling paint on the exterior of the home, and an iron burn on the master bedroom carpet I can confidently say that we would have made this home look better than the condition we were going to take it in.
Unbeknownst to my co-​applicant, there were three accounts totaling $ 347 that had gone to collections on his credit report from when he re-​located from the east to the west coast seven years ago. Upon learning about the discrepancies he immediately got on the phone, called each of the creditors, and had each of them resolved within 24 hours.
During this time, my co-​applicant contacted Mr. Lloyd Kipp (VMG owner) to discuss further and explain that he wasn’t aware of these issues and would be taking care of them immediately. Mr. Kipp was nothing short of rude. He told him that «he could see he was in sales and it wasn’t going to work on him». We offered an additional security deposit and we even offered to pay six months’ rent in advance to calm any fears that VMG or the owner may have had with having us as a tenant. When my co-​applicant inquired about offering the prepaid rent to the owner, Mr. Kipp said that «he was here to keep people like him away from the owner» and he told him that he doesn’t «fit his template».
We continued to try and pursue the home and submitted proof of payment along with letters from two of the creditors showing that the balances had been paid in full. Mind you this was less than 24 hours from the time my co-​applicant initially learned about the issues. We were told that we were no longer in line for the home and two other applications had been submitted but Mr. Kipp would review our applications again. On Wednesday, March 26^th, Mr. Kipp’s office sent a final email stating, «Lloyd ran your situation across the owner, and the owner does not feel comfortable with the situation. Unfortunately we are going to pass on what you guys have to offer.»
Based on several online Unilocal reviews (including the ones that aren’t recommended by Unilocal) and the fact that I saw the home’s Craigslist post updated the morning of March 27^th with a rental price drop from $ 2,695 per month to $ 2,600 per month as well as it was updated again on Sunday, March 30^th, I felt it was necessary to write this review. I don’t know if Mr. Kipp ever actually presented our offer to the homeowner or if they were given full disclosure of the situation. However, this may be a little insight as to how potential tenants are being treated and why this home is still sitting vacant after 31 days on Craigslist. I also feel like we probably dodged a bullet and am happy that we’re not renting a home that VMG manages.

I have to agree with over half the other reviews. Lloyd Kipp is the biggest piece of horse shittery in the management game. Not only was he rude when I inquired about a property but he was completely arrogant in the whole way he conducted his business. He clearly has issues at home. Thanks for nothing Lloyd. You knob gobbler. I will NEVER rent from Valley Management Poop. BTW, this is what Lloyd Kipp lists on his FB profile as his «about me” — «Allow excellent employees to make me look like I know what I’m doing!» I think that says it all.

I will advise you not to waste your time renting or even considering submitting an application with Valley Management Group, Lloyd Kipp and/​or what he refers to as, «The Girls». My experience with Valley Management has been the most stressful, unprofessional and discriminating situation least to say.
Turning in applications and following up just doesn’t cut it anymore. Thursday Nov. 7 2013 I submitted my application along with my roommates application for an apartment that i was told by Christina they only had one application on it and it would be reviewed followed by mine. I was told By Jenifer Sanchez Late Thursday Afternoon, about 5:15pm I called the office to make sure they had received my paper work through email and she had informed me the paper work was received and i would be called Friday to be notified if i was missing an documents they needed.
Guess who called who on Friday? I called VMG. 2 DIFFERENT TIMES.
First time i called was Friday Nov. 8 2013, Morning before i went into work about 9:30am. Christina informed me she had received my paper however just has not had the time to go over it. She also informed me the other application in line did not qualify because the tenant only wanted the unit for 3 months saying it was strictly 6 month lease and i was the first application in line to be reviewed. Christina told me she would call me just a little after 12 noon Friday Nov. 8 2013.
Waiting for Christina to return my call all day, i waited till about 3:30pm Friday Nov. 8 2013 to contact Christina about the application review and apartment. I was told by Christina that the paper work was taking a little long then expected and she apologized, informed me again that i was first in line and that the other applicant did not qualify and i would be contacted Monday Nov. 11 2013 with further information. I took a deep sigh and said, «Thank You, Look Forward To Hearing From You.»
Monday Nov. 11 2013 rolls around and guess who is calling who again? Yeah. Me calling them. Only to be told by Christina that it was taking longer then expected and they wanted me to drop off 20 $ application fee so they can run my credit, which i had already provided with the date of 10÷31÷13 with all Three credit reports, and was told they shouldn’t have to run my credit and what i provided should be fine. WRONG!!! So i went down to the Valley Management Group office to be greeted by a disgusting look on Christinas face when i asked her why my application still had not been reviewed. She then answer they ran 3 MORE APPLICATIONS that did not qualify and there was one more before mine up fore review??? Ridiculous. Unprofessional. Unlawful.
Contacting Lloyd Kipp is an example of a father trying to protect his children. No sense of honesty or moral. He told me he didn’t know who was lieing and he didn’t know what else to say. I told him now i know why you get the reviews you do, and told him Thank you for his time and patience.

The worst ppl ever! the worst ffing rude, management!
total rip off,
There r bugs in the apartment at 42 south 8^th street one!
Lloyd is very rude person. v hard to deal with them.
they give u termination notice n he dint know abt it. wat kind of manager is that? infact, they give u termination notice to raise ur rent above 200 $ thats wat i figured out after i sopke to him that owner wants to raise rent and thats why terminating my lease, wat a douche

I don’t know how it is on the other side, but as a tenant, Valley Management Group is terrible.
We asked VMG to fix some locks almost 4.5 years ago when we first moved into the property; it was never fixed. We brought it up numerous times, but always ignored.
Of course, they fixed the locks right before we moved out. That’s just lovely.
Within the 4.5 years we hardly needed anything from VMG. We knew any requests would be ignored so why waste our times.
Then came the end of an era with VMG. We did a pre-​walkthrough with Lloyd hoping that he would point out areas where we needed more cleaning in the hopes that we would get majority of our deposit back. The pre-​walkthrough went well. He only pointed out two areas needed work — scrubbing those stubborn shower doors and carpet. We felt good going into our final walkthrough 2 days later. Of course, it wasn’t Lloyd doing the final walkthrough. This other guy pointed out at every… little…thing. The counter wasn’t clean enough, the windows weren’t shinny enough. They need to send someone in to fix this, clean that. Hellooo, you think we are a professional cleaning crew? If we could get the house to be spotless, we would open a cleaning service. Just rude! We are upset not because we were dinged for not cleaning the place well enough. We are upset because Lloyd gave us a false sense of what we were doing is sufficient. The pre-​walkthrough was a complete waste of time.
Don’t use VMG or rent from VMG. There are plenty of other management companies out there. If you have to, then you’ve been warned. Good luck!

Lloyd is amazing! He’s friendly, knowledgeable and responsible. He has managed our home for nearly ten years. We’re very lucky to have found him.

Update: Yesterday, we met with the tenants at one of our rental homes. I saw so many things that needed fixing (some small, some large), things that should have been done long ago. Long story short: with most of these things, the tenants explained that they’d told Lloyd Kipp of Valley Management about what needed to be done months ago and had been completely ignored. No one from Valley Mgmt. said a word to us about work needing to be done at this property and that’s troubling because we want to keep everything well maintained. At this point, I can’t ignore the fact that Lloyd and his staff did virtually nothing to earn their fee (other than forwarding the rent money to us after deducting their fee every month).
Property Owners beware!

I’m a tenant at a VMG property. They promised me when I moved in 15 months ago that they would tow the dead SUV left in the only visitor’s parking spot in our unit. When I called to complain that they hadn’t taken care of it so guests and workers keep taking my units spot, they told me «I don’t know what to tell you, except maybe you should move.» A 5 minute call to a tow company isn’t worth rent paid early for 14 months, all they are are money collectors they don’t take care of their buildings. After 14 months, 10 letters, 5+ voice-​mails and 3 conversations they finally had it removed.
Today, when my sink exploded, I called (again, had to leave a voice-​mail because there’s NO emergency call line), they gave my phone number to a vendor without my permission and again told me I was a bad tenant with attitude problems because I expected them to call me and let me know when I needed to leave work to meet the plumber. When I said «it’s not that you gave my phone number out it’s that you did it without letting me know before hand,» I was told «that’s how we do things, what’s your problem?»
I will fully admit that when something is wrong I get upset, but they are managers they are supposed to deal with the problems in the buildings that’s what they are paid for. (In fact I have actually have swore at this team, but anyone who knows me would tell you, that’s out of character for me, they just DON’T do their jobs.)
I’m looking for a new place to live, if anyone is interested in a tenant that pays their rent early EVERY month always, please contact me. IF you take care of the unit you will find I’m a fabulous tenant, in fact I have three past land lords that still send me Christmas cards and offered to write me letters of recommendations if I ever needed one for an apartment, but they were good land lords that took care of their buildings.

I am a landlord who was needing help to rent my house in San Jose.
Lloyd and Christina helped me through the process as I was a rookie trying to find a tenant. Both were very knowledgable, patient and professional.
We worked together perfectly, they were willing to show the property anytime and on a short notice.
They had great advice and made a professional decision on the right tenant making sure all of the rules and regulations are followed. I hate to wonder if I would have done this on my own that I may have made mistakes.
Thank you to the team at Valley management for helping me through the process.

I’ve been living in an apt managed by VMG for over 2 years at this point, and I couldn’t be happier with a management staff. My rent has been cheap as hell and has remained the same rate for all this time, and any maintenance requests I make are handled promptly. They do all the things a respectable and responsible property management firm should, including taking pictures of the apartment on a walk through with you before you move in, repairing or replacing anything that needs to be, and basically just do an excellent job with what they’ve got. If you treat them with kindness and respect and patience, they’ll reciprocate.
I’ve lived in the Bay Area for 11 years now, and I quite literally have not had a better experience with any property management staff in all that time. I wish VMG managed more properties around the Bay Area so that I could stay with them should I need to move, but alas, they don’t.
I can’t recommend them enough. If you’re looking for affordable housing in the San Jose area, talk to Valley Management Group.

I’m not really sure what all of these negative reviews are all about; VMG is a great property management company and has been extremely friendly & responsive to all of my calls over the 2+ years I’ve been renting from them.
Lloyd and Christina in particular have been the friendliest and most courteous landlord equivalents I’ve dealt with in my 8 years of renting homes. We had all sorts of typical wear & tear issues with our Sunnyvale apartment which ranged from quick bathroom fixes to a complete overhaul of our garage door and they’ve always been completely responsive and fair to us.
As a tenant, I couldn’t have hoped for more out of VMG. Would definitely recommend!

Unfortunately, I have nothing good to say about this company or it’s employees. After living near SJSU for my last year of school, I was disgusted by the unprofessional, rude, impatient, and overall terrible experience I had living in their apartments. Rather than bore you with a huge story, I’ll recap the rough spots.
— Holes in 2 areas of the house which were spewing out termites all over the house. (Including the disgusting larvae variety)
–This form of subterranean termite comes from the ground, but were actually falling out of the lining of the ceiling in my apartment (indicating a serious infestation).
–Took them 2 ½ weeks to get anything going, and when they did — the owner «Chuck» came into my apartment (unannounced) and confronted me, attempting to intimidate me physically and verbally. Even after seeing the problem with his own eyes, he told me that termites were «seasonal», and «everyone has to deal with them».
He told me — «if you don’t like it, you can get out.» «I’m not gonna tent this place and move everybody out.» I was in disbelief, as I thought it would be in their best interest to correct a termite problem. This wasn’t just one or two floating around in my room, they were literally falling from the ceiling and sometimes into my cereal bowl when I was eating.
Unfortunately, termites aren’t considered a health threat under the city of San Jose, and it left me with nothing but a terrible experience and hopes of them correcting it.
The people in the office became completely rude with me after this incident, and made my living situation during my last year of college a frustrating one. Beware of this company and anything that has to do with Valley Management Group. They abuse their power to corner tennants into dealing with sub-​par living conditions, and someone needs to speak out if they have had similar experiences.

Tried to rent a property through VMG. This company was horrible to deal with. The girls working in the office were not friendly, and seemed to care less if you were a prospective tenant or not. The guy running the place (Lloyd I believe) seemed like he was too busy to care if you rented from him or not. Then found out the property we were interested in was given to someone else after we were first to inquire about it, first to view it, and first to apply for it. After REPEATED calls to inquire about our application status, Lloyd finally answered the phone 4 days later to say it was given to someone else because I had not worked at my job long enough (I’ve worked as an engineer at the same company for almost 4 years!). I left two messages for him to call me back to explain further, and never received a call.
If this company’s customer service skills are any indication of of how they treat their tenants… I would suggest steering clear of this company and going elsewhere.