Verizon Wireless ClickAway San Jose Downtown

I came in to this store because the Verizon Wireless store in Fremont is horrible. What a relief to find honest reps ready to assist. Activated by new phone and restored my data quickly and accurately. If you work in downtown San Jose, this is the place to go.

My Verizon Droid Mini was stolen, and I was able to get a new one through an insurance claim. It was delivered to me through the mail, and I was having a bit of trouble getting the SIM card in correctly. I seemed to had gotten it stuck, so I thought I would walk down the block to this Verizon store to see if they could help me out with it.
The sales guy literally looked at it for maybe 5 seconds and immediately said there was nothing he could do and I would have to submit an new insurance claim. It was seriously the shortest conversation I have ever had in my life, I was probably in and out of the store in 30 seconds. It was extremely obvious this guy did not want to help me whatsoever, since I was not planning on purchasing anything.
My husband was able to get the SIM card out for me in about 5 minutes, so obviously it wasn’t something that was impossible, nor a situation where special tools were needed. The sales guy really just didn’t want to spend his time on helping me at all. It was also the middle of the day on a Monday, and I was the only customer in the store at the time, so not like it was a busy weekend or anything.
We’ve been Verizon customers for many years, and I will never come back to this store ever again!

ClickAway reached out promptly after my review. They went above and beyond to address my issue and have turned me into a happy customer.

The service here it truly top notch. Quick fast, knew exactly what they were doing. The service from Elizabeth was amazing, she was friendly and made me so happy to switch over to verizon. A+++++++++

George was super nice and helped with my phone problems. I would definitely go back. He was super nice. He explained everything and we had a nice overall experience. I will definitely go back!

Wilbert was very professional and gave me great customer service. I highly recommend this place!

I called this place to ask about what I needed to do to get my screen fixed on my phone because I called Verizon customer service and they were no help. A man that I think went by Wilbur answered all my questions about my account, and helped me with getting my screen fixed. He was also kind enough to let me know they have a location next to my work.

I went in here after having a horrible experience with Sprint. They helped me turn in my broken iPhone towards a very generous credit towards my new Verizon iPhone. Jorge was extremely helpful and so was the other guy who helped me. My boyfriend and I both started our Verizon relationship and already and am well aware of the obvious comparison between sprint and Verizon. In terms of customer service and over all helping us with our phones, the experience was fantastic and I would defiantly refer business to this store.

These guys here are super awesome! I was staying downtown Marriott left my charger at home. We walked there from Marriott they quickly fixed me up with duplicate charger! They were funny sweet and cool!!! Got to hotel, they gave me wrong charger. I asked if they minded delivering the correct charger and with out hesitation, I got an enthusiastic YES! I was very happy and surprised. That is excellent customer service. I tried to tip him once he got there and he refused. I wish I remembered your name. Thank you Click Away Guys!!! :) Happy Verizon customer here. !!! :) Really eased my trip. Suzi

I lost my phone again. I decided perhaps I should combine my business services with my family Verizon wireless plan. The managers of the downtown store stayed past 5 to hook me up. We must have been there for 1 to 2 hours past their closing on a holiday when I’m sure these young energetic dudes had better things on their agenda. SPLENDID JOB! Thanks dudes you Rock! They were patient, informative, professional, and most of all thourough.

I recently switched from Sprint to Verizon and I am thrilled. Employee Jorge Ortiz made the process seamless and easy. He took care of everything and was gracious in the process. In addition to the excellent service, I now have a phone that does not drop calls!!!

I came here because I left my charger at home and I’m on a business trip. George was extremely helpful courteous and a great salesclerk. He was so patient even though I went in and out of the store three times.

I came to ClickAway Mobile to have a different phone activated as my iPhone 4 took a dump. I needed a sim card in order to activate my replacement phone (4g), so Jasmine who was working the front assisted me with this process. She completed the activation process and did everything in a timely manner. Jasmine really took care of me and I would recommend her, as well as ClickAway to any customer. Thanks a lot guys!

I never thought I would say this but I had the best customer service w/​Clay. He went above & beyond for the best plans for me & my son…
I have gone to other locations (Saratoga) they are not friendly or too busy to even welcome you. This place maybe small but when people were coming in, Clay was still proactive towards me & others who came in. Go see Clay he gets the job done!!!

I wish I had known this store existed before I drove all the way to Santa Clara to get my new phone. I dropped by to pick up an accessory, and the staff was outstanding (shout-​out to Victoria S.!). They helped me install the product, taking care to do it properly (and better than I ever could have). More and better service than I could have expected! Downtown residents, please check out this location for Verizon. (And while I’m at it: Verizon ROCKS… so glad I switched.)

I can’t believe that the other reviews were so down on the customer service of this location.
The two people that work here could not have been more serviceable and knowlegeable.
PLUS: a crazed, tweaked out, meth head came in while we were there getting our phones and I have to tell you, the woman working in the shop treated him with respect, and like he was a paying customer. i couldn’t get over it. She answered all of his questions and treated him well. And this went on for literally 2 hours. I swear. We were there for almost two hours and he was too.
Great service, great follow through, great info on all things mobile. great experience!
I took one star off because we were there for so long. They were having technical issues with cc machine and transfering info from my old phone to the new phone.

I try to avoid going into Verizon stores as much as possible due to the long lines and run around I feel like I always get. Today however, it was unavoidable. My spankin new Iphone wasn’t loading anything and I needed to figure out how that could possibly be.
This was the closest store to our house and RIGHT in downtown so I was dreading going in. Lucky me, it was empty! The manager, Cory was so helpful! He updated my phone, and then taught me how to do it myself every few weeks. He also gave me a few extra pointers on how to keep it running smoothly and quickly. It may be basic info for other people, but I was a complete IPhone virgin and it may as well be a Nasa Rocket in my care. He gave us his card and was so nice throughout the time we were there, I never felt like he was looking at me like «How does this idiot not know this stuff?»
Hey he may have been thinking it, but the world will never know.
I will definitely go back the next time I need help and advice.

My experience here was not so dissimilar from Archie’s…
I needed a new screen cover for my Droid Pro and realized (while eating down the block at Good Karma) that there was a Verizon store nearby.
I popped in quickly and the only person working was on the phone. I started looking at accessories and then when I heard him hang up, greeted him (shouldn’t it be the other way around?).
I asked if they had what I’m looking for — they were out of stock. Also, like Archie, no effort was made to tell me when they would be in, or look to see if another location had them.
After receiving top-​notch customer service from every other Verizon store I’ve frequented, this was just inexcusably lame.

I don’t know about the other review, but my bf and I needed some help switching phones and numbers around. We came here and the two guys working (manager and another guy) were crazy helpful. They didn’t even make a dollar off of us and they took their time and helped us with our needs. I would highly recommend this place to anybody in the area looking for a cell or any other Verizon product. These guys really understood the art of great customer service!

La Novia needed a phone charger so I came her to get her one. The sales/​customer service guy said they carried no Palm Trio stuff here. He didn’t bother to look anything up or order the part for me. He looked rather disinterested in helping me at all.
The place was so busy with ghosts. It was super empty. He should have used the spare time alone to learn how to tie a tie.
Lame.