Volaris

FLY WITH ANY OTHER CARRIER!!! Save yourself from frustration and fees upon fees. This airline is the absolute WORST airline ever! They told us that my 2 year old could not fly without a car seat and that there was no charge to take it. They stated that if we did not have a car seat we would have to PURCHASE one from them in order for my toddler to fly. Once at check in «Surprise» they can’t take the car seat on the plane. We are now out of a car seat and will need to purchase one upon returning. It seems that each employee is free to make up their own rules and enforce them as they see fit. Usually with a crappy attitude and and in the most unprofessional way possible. Any «savings» you think you may have by flying with this so called business is not worth all the frustration that they make you feel. I will NEVER use them again. I’d rather get my trip off right and not frustrated and ripped off by these clowns!

jamas Vuelvo a Comprar Boletos en esta Compañia llamada Volaris… la primera Vez me la Hicieron… y pense voy a volverlo hacer… maybe yo estaba mal… zaz…me la volvieron aplicar… las Dos primeras veces llamaba al numero de Volaris para hacer mi compra de Boletos… pero como la Tercera es la Vencida… pues que nos deja el avion… y todo por la maldita aplicacion que no Sirve… muy Mala experiencias… no les Doy estrellas… les doy Doble Cero…

El peor servicio de mi vida. Primero me engañaron con el precio de perro abordo después de una semana llamando escucharon la conversación y se dieron cuenta que el señor se había equivocado, luego no pudieron devolver el dinero y solo me dieron crédito. (El dinero ya no lo sueltan)
Hoy 24 horas antes de mi salida intento hacer mi check in on line y no podía, llamo por teléfono y me piden dinero para hacer el cambio, les digo que 24 horas no hay cargo y por arte de magia alguien había echo el check in por mi. Me trató de mentiroso. No pude escoger, me pusieron en el último asiento al lado del baño.
Les pongo 1 estrella porque no puedo poner zero. Eso sí tienen un personal entrenado para no ayudarte y parar todo. Son basura.
La próxima Alaska aún que me toque pagar más.

Volaris may be slightly affordable than other flights. But they have the WORST customer service. I was on the phone 4 times and one of the representatives hung up on me. He was incredibly rude. When we got to the airport they said we had to pay extra $ 50 per carry on. It is not clear at all on their website that we can only bring a backpack. Do not ever fly with them. They scam you in so many ways.

If you can spare a few extra dollars it will be well worth it to fly with someone else. Payed for a last minute flight that gave us the right to have a checked in bag but decided not to use it. We had a small carry on, when trying to board the plane we were told it was too big to be a personal item. But with $ 45 it could pass for whatever. Tried to check it in since we paid for that but guess what, they did not have the capability to do that. We had to have known to check it in at the front desk.
Lets just say you get what you pay for, last time they ever see a cent from me. Aeromexico sounds great out of SFO, worst case Alaska from here.

Terrible website! I have had challenges booking two flights in the last year. Then I call them and it would cost me $ 91.00 per person to book over the phone. Did i hear right? Maybe not, but its absurd. The website is horrible and when I called, the women told me to write an email.
Navigating their website, the timing, bad, bad, bad. They want you to use the website, but it is difficult to navigate. I wonder how Spanish speaking folks do it or they take advantage of them big time.
The flights are usually on time, but the attendants are cordial but not warm.
from now on, I am taking aeromexico from SJC to Guadalajara.
I do not recommend. Someone from Volaris should respond to the bad reviews. If not, it means they just don’t care.

Never ever!!! Travel through Volaris. Spend extra money going through someone else. I booked my parents their flight in February, 2015 and their flight was on April 3, 2015 at 12:45 am I did it that way because my dad works Monday through Friday so when I was doing the tickets I verified with Volaris that it would be the 3^rd at 12:45 am to arrive Saturday in Mexico. The man on the phone said «yes» I booked and left it at that. I called again in March a week before the day and doubled check. Again the person on the phone said «Yes». As soon as we arrived on the third the lady at the front desk said «Oh, your flight departed this morning.» we spend $ 2,000 for seven people. And all the girl could say when we explained she was wrong and what we had purchased. She said well you can repurchase your tickets. I grew furious and told the woman that I wasn’t going to do that because I specifically purchased the tickets for 12:45 am to arrive Saturday. They did nothing! Nothing!!! It didn’t even dong on her the amount of months it took for me to save that much money! And she expected us to have $ 2,000 more lying about? She gave me a number to call and all they said was to call some number. And twice they hung up on me. It turned out 20 other family’s suffered the same fate. We were mad because they sold our seat’s and still wanted us to repurchase them. Everyone eventually did. And miraculously they had enough seats for all of us??? How strange isn’t it? They stole, lied, and ripped people off. We had a one year old and they made us pay a ticket for her like if she were an adult!!! DON’T GO TO VOLARIS!!!

What a disaster! Each employee has their own policy on luggage, weight and policy! We were slammed with additional fees upon additional fees due to lack of communication. We were told over the phone that we would pay one amount for an additional bag and we ended up paying twice that amount! We were also charged for carry on bags when two weeks early were free. Beware of hiden charges and their poor customer service

They’re the worst. Absolutely awful. Please, spend the extra $ 100 on another airline. I booked with these people and my AMEX card was «declined» not really, AMEX did indeed approve the transaction. It was a mess to get things paid for, I eventually paid with another card and they were terrible when it came to my AMEX card. They would not release the charge and AMEX couldn’t do much because it was pending. A nightmare, not to mention their terrible service on planes, they starve you on the plane and the food is not only crappy but expensive. I could go on and on about how terrible they are. Just please, don’t give them any of your money.

I accidentally entered my name on both ticket one for my daughter and one for myself I called and told them it was an honest mistake do to their NOT so user friendly website and they only way they changed it was by charging me $ 49.00. the rep contacted corporate and they did not care that I made a mistake.

I HATE VOLARIS!!! All they want to do is take money from you! :(Its either from luggage or any little thing. OMG I just hate it. Avoid this airline, really! O and get this, they sell EVERYTHING when you are on the plane, water, juice, etc. Never in my life am i flying with Volaris, I am so thankful for Alaska Airlines, you will really notice the difference between them! AGAIN, avoid VOLARIS!!!

ZERO stars. WARNING do not fly this airline.
We purchased tickets to Mexico on this airline four months before our departure on August 29, 2013. On Christmas Eve, while with family, I checked my departure times to arrange travel to the airport and realized my flights had been changed with impossible connecting times. (Cancun flight out to a Guadalajara connection that left before the first flight left). I called the airline and they said they canceled my flight due to maintenance and the best the could do was fly us of Oakland (San Jose originally) at 2am and back to Los Angeles (again originally out of San Jose) a day later than the original dates. (Dec. 30, 2013 to Jan. 5, 2014)
This made these tickets worthless. We had to buy new tickets on another airline a week before our trip and are still waiting reimbursement (a month later!!). If I had read these reviews before I booked I would never had purchased anything from this airline.

There are many hidden costs with this airline. Do you want to chose your seat? That’ll cost you extra. Do you want to carry a bag? That’ll cost you.
A relatively new airline not ready for prime time. This airline fails to understand the basics of international travel. The airline do not understand that Americans can travel to Mexico without a Mexican Visa. The airline does not understand either that not all foreigners need a tourist visa or work in the meadows (Mexican or Canadian professional have special treatment). The airline also fails to understand basic Visa categories such as H1B, TN (NAFTA), etc. **** DON’T FLY WITH THEM **** They’ll get you stuck abroad and you’ll have to buy a new ticket with a proper airline; paying «last minute» high prices plus hotels and transportation.

How about negative stars!!!
VOLARIS AIRLINES is the WORST AIRLINES EVER!!! DO NOT FLY WITH VOLARIS!!! Flying with Volaris was one of the worst experiences I’ve ever had! I have never been more upset or stressed out on a vacation before! I’ve flown on many terrible airlines before (including US Airwaste), but, will gladly fly in the cargo hold of an US Airwaste plane before I ever fly again on Volaris!!! Here’s what happened… my girlfriend, very excited to see her family in Mexico and attend one of her best friend’s wedding, bought our airline tickets to Mexico in August (YES!!! THREE MONTHS before) for a scheduled Friday, November 16^th departure from SJC (San Jose, CA) at 3:00pm!!! She gets a phone call on Wednesday, November 14^th (YES, that’s two days before we were scheduled to leave), saying that they (Volaris) has rescheduled our flight to depart on Thursday… YES, the following day in the afternoon!!! We were given NO APOLOGY or EXPLANATION… not a hint of sympathy!!! When asked for a supervisor or manager, my girlfriend was put on hold for over half an hour and eventually hung up on! She called back the «customer sevice» number in Mexico (because no one picked up the US contact info phone number) and got a different, but, still incompetent and un-​sympathetic operator and, again, given NO APOLOGY or EXPLANATION! Well, we were both scheduled to work so we could not take the flight on Thursday afternoon! Also, since we were scheduled (again, tickets boughts three months before) to leave on Friday in the afternoon, we were going to use that Thursday night and Friday morning to pack, relax and shop a little more for our family and loved ones!!! There would be no chance of that! The only option we were given was to either take a credit for another flight (because we want to fly again with them) in the future OR fly out of Oakland at 1:00am, Friday morning! Because it was not an option miss her family (who she is very close with and has not seen in about a year) and her best friend’s wedding, we took the flight departing from Oakland (Well, Volaris did offer us a flight leaving from Fresno)!!! Did Volaris offer anything for our troubles — a voucher for transportation to Oakland, a discount, an apology, or anything!!! NOTHING!!! We were rushed and stressed out! AND, they actually made sit apart on the flight! We were rushed to pack and forgot many things at home! Remember, this was not our fault! We did not schedule this flight last minute, but, THREE MONTHS earlier!!! Volaris then tried to reschedule our flight back home from Sunday to MONDAY!!! Well, again, we have to work on Mondays! So, after a lot of yelling, we were able to secure our flight back home to early Sunday morning, robbing us of any more memorable times with our family and friends! And, they acted like they did us a favor!!! Again, NO APOLOGIES, EXPLANATION or SYMPATHY! We worried the whole time on our «vacation» that we would get another phone call rescheduling our flight back and having to explain to our bosses why we were not at work Monday morning! I do not think I should have to explain to our bosses and change our plans after making these plans well in advance! Now, I expect «Volaris» will try to either delete this post, thank us for the feedback or offer us some half-​assed apology now to try an explain the service (or lack there of) that we recieved! Do not trust them! Volaris is the WORST AIRLINES EVER!!! I will re-​post this as often as I can until we get a public apology, full explanation and satisfactory compensation! Volaris is considered one of the top two airlines to offer flights to Mexico from the US! But, hopefully, with this post here on Facebook and on Unilocal,other travellers will read this, and consider using other airlines to fly and enjoy Mexico without the chance of going through the stress we (and I am sure other dissatified travellers) have experienced! VOLARIS IS THE WORST AIRLINES EVER!!! DO NOT FLY WITH VOLARIS!!!

We flew with Volaris from La Paz to Tijuana. They took our carry-​ons at the door to the La Paz tarmac, telling us that the overhead bins were very full and offering to check our carry-​ons into the main baggage compartment, which we agreed to. Importantly, there was no mention of any weight issue with our carry-​ons, nor was there any indication that there was any possibility that our carry-​ons would not be immediately loaded on the plane. We boarded the plane believing that our carry-​on bags were safe and sound in the luggage compartment. The flight took off about 20 minutes later. However, when we arrived in TJ, our carry-​on bags never showed up on the carousel. We went to the Volaris luggage office in TJ, and were advised (for the first time) that our carry-​ons were over-​weight, that they were still in La Paz (!), and that we would have to pay $ 1,650 pesos (about $ 130.00 U.S.) before they would be sent to TJ. As you can imagine, we were in complete shock/​disbelief and we returned (sans carry ons) to our home in San Diego that evening thinking that Volaris corporate (in Mexico City) would take care of the mess the following day. However, when we contacted Volaris corporate the following day, the best that they would offer is «reduce the fee to $ 1,100.00 pesos and send carry ons to San Diego International.» Now we were in even more shock (that this bagnapping/​ransom scheme would be sanctioned by Volaris brass). We evaluated our options (civil lawsuit in Mexican court and/​or criminal complaint to Mexican police) and concluded that we were going to have to «bite the bullet» and pay the extortion demand. Simply put, to do otherwise just did not make sense in terms of time and money (which is probably exactly what Volaris counts on).
My wife and I are bilingual attorneys who have traveled extensively in Mexico. If this happened to us, we can only imagine what has happened/​will happen to others. If you are going to fly with this company, we strongly suggest that you DO NOT, UNDER ANY CONDITIONS, allow them to check-​in your carry-​ons. Moreover, it seems that there would be nothing to stop Volaris from doing the same thing with bags checked at the regular baggage counter (i.e., your large suitcases).
What kind of two-​bit airline offers to check your bags, does not do so, does not tell you that it is not doing so, and then demands money from you before it will ship the bags to you? Our answer: «The kind that we don’t fly on.»

My mother and I had a family emergency last week and had to fly out to Guadalajara on the spot. After searching for an hour and trying to coordinate flights with my other family members, who were also trying to fly to Guadalajara, Volaris was the best option by far.
–Great customer service. My credit card wouldn’t go though since they are based out of Mexico my CC had a security lock. The customer service rep, said she would hold my ticket while I called my CC company. There were several times when I thought she would hang up on me… but no. She waited until I got off the phone, ran the CC again and I was able to buy my ticket. After purchasing my ticket I had her help me with my mothers ticket as well.
–Check in was fast, efficient and easy.
–Price was ok. Not the cheapest, but at least I didn’t pay for baggage, which I’m sure it is added to my ticket.
–It was a direct flight SJ-​GDL at a decent hour 1230P.
–Airplanes are new and well taken care of.
–Depending on the ticket you buy (they have 3 types) they guarantee that they will be on time, they will get you to your destination within 30 minutes of the scheduled time or they will take 50% of the next ticket you buy with them.
–You can take two 50 lbs bags.
Over all great experience. After Mexicana went belly up this is definitely the next best airline.